Director Sales Operations Apac jobs at Salesforce in Singapore, Singapore

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Job Details

Responsibilities:

• Work hand in hand with Senior Executives from the ASEAN ESMB business to ideate and evaluate Go-to-Market changes

• Orchestrate the design and implementation of all aspects of the Go-To-Market plan under the annual sales strategy planning cycle. This includes account segmentation, resource allocation, territory assignment, compensation, quota setting, etc.

• Drive forecast management excellence to ensure sustained, predictable growth across all teams, coordinate weekly forecast calls to track status of sales pursuits.

• Drive a regular operational model and cadence for the regional leadership team including regular business reviews

• Build executive presentations, crafting key recommendations for senior executives in strategic decision making and investment

• Manage a portfolio of projects to identify business growth opportunities and/or improve operational efficiency

• Analyse the health and momentum of the business by tracking and interpreting performance metrics

• Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes.

• Work cross‐functionally with extended teams on transformational projects

• Manage ad hoc requests from top management

Desired Experience/ Skills:

• Strong experience in sales strategy, business analytics, consulting or finance in South East Asia

• Experience in a fast-paced growth global SaaS/PaaS company

• Problem-solving: Ability to structure complex problems, diagnose issues, originate new solutions and make recommendations

• Excellent communication skills: Ability to translate analysis into easily digestible messages and make succinct executive presentations (verbal/ written) for senior leaders

• Flexibility and sense of urgency: Ability to adjust on the fly to new demands and resilience in an environment of ambiguity

• Autonomy and drive: Self-motivated with a highly collaborative style, strong influencing skills, and drive to work in a rapidly changing growth environment

• Excellent analytical skills: Demonstrated ability to conduct data-driven analysis and draw insights.

• Experience using business intelligence and data visualisation tools such as Tableau or Einstein Analytics is favourable

• High proficiency in Excel, Google Sheets, PowerPoint and Google Slides; basic understanding of multidimensional databases and prior experience with SQL, Business Objects, Tableau, or Tableau CRM (Einstein Analytics) are a plus

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Posting Statement

Job Category

Job Details

Responsibilities

• Serve as the single point of customer accountability who is responsible for the orchestration of all Signature deliverables, experience, and customer health.
• Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers
• Provide strong Salesforce expertise and insights about the customer’s environments to evangelise the capabilities of Salesforce across all of our clouds, and communicate tailored recommendations and standard practices all of our clouds, encouraging Success Plan expansion across uncovered products
• Accountable for the creation, and overall management of the Customers’ Joint Account Plan, in partnership with Sales and Professional Services, to ensure a cohesive Customer Success strategy and delivery as One Salesforce
• Provides insights and guidance on improving performance via proactive alerts, assessing historical service case history trends, delivering release readiness reviews, and managing key events such as customer launches and critical business events by partnering with relevant teams and resources to drive the best customer outcomes
• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.

Preferred Qualifications and Skills

• Experienced professional of relevant industry expertise in Customer Success, SaaS platform use or Project Leadership, Technology Consulting, and/or Solutions Architecture
• Knowledge of Salesforce Marketing Cloud product and platform features, capabilities, and best practices.
• Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers
• Exceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization.
• Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections
• Good to have: Understanding of enterprise architecture principles
  

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Posting Statement

Job Category

Job Details

Responsibilities

• Lead a team of CSMs, forecasting growth, excellence and High Performing Culture

• Execute strategies for Signature Success Plan renewals and growth across the assigned portfolio

• Engage in top Signature Success prospects by providing direct customer-facing presales support, and formulating strategies to accelerate deal close.

• Actively engage in account strategy and be a part of executing the strategy for select accounts.

• Foster executive relationships with covered customers and internally to drive value of Signature investment.

• Ensure the team successfully delivers the obligations and entitlements of the Signature offer

• Proactively identify and remediate high-risk customers, and address & resolve complex customer blocking issues.

• Own the direct relationship with Sales leaders aligned to your Operating Unit (OU) and build successful partnerships with broader stakeholders serving this OU to achieve common goals.

• Work closely with peers and selling partners on capacity planning for Signature obligations.

• Align customer allocations with Signature coverage, manage team-based allocations, and synchronise additional cloud resources as needed.

• Deliver operating unit targets and key performance metrics through operational execution and discipline

• Stay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to stakeholders and Operating Unit (OU) leaders.

• Be an inspirational leader and create a vibrant, inclusive culture that inspires people to do their best work

Preferred Qualifications and Skills

• Previous leadership roles with direct experience in customer success and team management.

• Strong technical foundation in MuleSoft, Tableau, Salesforce technologies with experience guiding enterprise customers on implementation best practices, integration strategies, and data visualization frameworks.

• Background in consulting, professional services, or solution advisory, with the ability to translate business needs into scalable technical approaches.

• Proven track record of providing strategic guidance on platform adoption, architecture decisions, and value realization across integration and analytics use cases.

• Proven success in establishing a clear vision and driving change within a customer-facing organisation

• Couple with a customer-centric mindset and strong critical thinking, exhibit the ability to use data and insights to identify trends and risks, and inform strategies, tactics and execution.

• Demonstrate excellent communication skills to bridge between various teams and levels, and negotiation skills both with customers and internally

• Experience in building executive relationships and driving/influencing change with complex Enterprises

• Showcase a proven track record in building a high-performing team, including performance management, talent management, recruitment, retention, and development.

• Experience with Enterprise-scale organisations and demonstrated leadership to make rapid decisions and problem-solving in this environment

• Track record of delivering against targets and KPIs

• Familiarity with Salesforce's product offerings, services, and the larger industry landscape.

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Posting Statement

Job Category

Job Details

, reporting directly to the

Regional Growth Strategy

• Own and deliver the overall P&L and annual operating plan for ASEAN
• Set and execute the regional Go-to-Market strategy across all customer segments (Enterprise, Mid-Market, SMB) and industries.
• Drive rigorous sales execution rhythms, including forecasting, pipeline management, strategic account planning, and large-deal governance.
• Oversee regional expansion strategies, emerging market entry, and investments in long-term growth levers such as digital hubs and industry solutions.

Customer & Ecosystem Success

• Serve as the executive sponsor for strategic accounts across ASEAN, nurturing trusted advisor relationships with key CXOs and government leaders.
• Champion customer transformation journeys and ensure long-term value realisation.
• Drive cross-cloud solution adoption in collaboration with product and industry teams.
• Scale the Salesforce partner and developer ecosystem to support local innovation, delivery, and co-sell motions.

People & Culture Leadership

• Build and lead a high-performing, diverse leadership team across multiple countries, cultivating future talent and succession readiness.
• Foster a culture of collaboration, trust, and accountability that reflects Salesforce’s core values: Trust, Customer Success, Innovation, Equality, and Sustainability.
• Act as a key member of the ASEAN People Leadership Forum, influencing regional talent strategies and culture initiatives.

Brand & Market Leadership

• Act as the executive ambassador for Salesforce in ASEAN, shaping market perception, influencing policy-level discussions, and driving brand presence across key industry forums, media, and thought leadership platforms.
• Represent Salesforce at high-profile events including World Tours, Basecamps, C-level roundtables, and strategic public-private initiatives.
• Partner closely with marketing and communications teams to ensure external visibility aligns with regional and global objectives.

Ideal Candidate

• Senior executive experience leading large-scale, complex sales, customer success and Ecosystem organization across multiple countries in the ASEAN region.
• Demonstrated success in building and scaling regional operations for enterprise software or SaaS businesses in the region
• At least 5-10 years of a proven track record of exceeding quota and revenue goals across diverse customer segments and industry verticals in a similar position
• Strong customer relationships across most ASEAN countries, ability to open doors for the sales teams based on respect credibility and execution in past engagements
• Strong strategic thinking, financial acumen, and operational excellence.
• Deep experience in consultative enterprise selling and C-suite engagement.
• Ability to influence across matrix global organisation and work cross-functionally with product, marketing, legal, and partner ecosystems.
• Recognised as a leader who develops high-caliber talent, builds inclusive teams, and creates cultures of performance and purpose.
• Executive presence with outstanding communication, negotiation, andrelationship-buildingskills.
• Passion for customer success, digital transformation, and regional economic impact.

*LI-MB #LI-KUA

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Posting Statement

Job Category

Job Details

Your impact :

• Development of a thriving and diverse team who are seen as trusted advisors to our customer(s) and with internal team members
• Supporting Account Executives by participating and leading in client meetings and engaging other corporate resources as required
• Development of a winning team, including recruiting, hiring and training
• Build strong team unity and collaboration
• Leading weekly forecast meetings
• Driving pipeline generation initiatives to maximise revenue generating opportunities for the customer account(s)
• Coach and professionally develop Account Executives regarding strategies to ensure a high level of closure rates and opportunity identification
• Engaging at the C-level in customer organisations
• Develop the Go-To-Market strategy for the account(s)
• Accurate reporting on sales activity and forecasting to RVP
• Leading weekly forecast meetings
• Consistently monitoring and enhancing the sales activities of the team
• To be an enabler of an inclusive and winning team spirit

Required skills:

• Proven experience in Digital Transformation / multi-product sales (Software / SaaS / Cloud)
• Strong demonstrated and proven sales experience, working with SMB or Enterprise customers
• Extensive people management experience of a sales team (up to 5 reports)
• A passion for building a thriving and diverse team
• Proven ability to create and inspire high performing teams
• Excellent interpersonal skills with the ability to inspire and build trusted relationships (internally and externally)
• Enthusiasm for supporting team development, as well as for their own self-improvement
• Excellent negotiation skills
• A self-starter that can thrive in a fast-paced environment
• Ability to travel globally wide when required

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Posting Statement

Job Category

Job Details

This role will be based in Manila, Philippines.

Our Enterprise Account Executives are some of the most experienced and successful reps in the industry. As an ECS Account Executive, you will have the opportunity to work hand in hand with them and experience one of the biggest, and most exciting learning curves in the market.

We offer extensive formal and informal training for all people coming into this role, and this will be entirely focused around your strengths and goals. We encourage 360-degree feedback, so you have the opportunity to take your own initiative and blaze your own trail. The ECS role is a true enterprise-selling apprenticeship.
For our ECS Account Executives no day is the same. You will sell our Salesforce Core solutions such Sales, Service, Platform & Slack into the largest enterprise accounts in Philippines. We build trusted relationships with existing accounts to seek out and identify new & add-on opportunities.Every single day is different, you could be; running complex deals end to end, forecasting, prospecting, building strategy, running/attending round tables & events, or taking care of urgent issues.You will use your new business development andrelationship-buildingskills to develop opportunities:

• Advise customers on the Salesforce Core solutions to help them achieve their business goals

• Work with the supporting team and engage appropriate resources to lead the end-to-end sales process

• Use your solution selling expertise to uncover customer challenges and increase revenue by using Salesforce technology to solve customer problems

• Execute the strategy to own a high volume, transactional business with our Enterprise customers.

• Regular customer cadence to manage and build high-value, long-lasting relationships

• Territory/Vertical identification and research to formalise a go-to-market strategy and build qualified target accounts.

• Maintaining a long-term perspective to maximise overall revenue generation while being able to generate short-term results.

Who you are

• This is a brilliant role for a tenured Account Executive who has either had exposure to enterprise / commercial accounts or can demonstrate the gravitas needed to influence at this level. You will have carried a quota and worked toward sales targets.

• You are self-motivated and can operate in a fast-paced sales environment. Ambiguity doesn’t scare you, and you’re driven to not only achieve your target, but to blow past it.

• You are resilient and have a high EQ. We have a fast-paced team with multiple stakeholders so being able to keep a calm mindset is essential.

• Embody a growth mindset. You’re thinking ahead and have a plan for yourself. Avid learners wanted.

• You're able to craft a point of view, hold an opinion, and build credibility as a 'Trusted Adviser' with your customers

• Self-awareness is very important, and you must understand your ‘why’. You’re naturally curious and passionate about the chance to absorb all Salesforce has to offer

• Previous Sales Methodology training, CRM experience, and strong customer references are preferred.

• Able to converse in Tagalog to communicate with Tagalog speaking customers.

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Posting Statement

Job Category

Job Details

Our Enterprise Corporate Sales (ECS) division is dedicated to volume-based sales, concentrating on transactions below a specified threshold across all CRM product lines. As a Regional Sales Director, you will play a pivotal role in establishing and growing our footprint within a predetermined territory of enterprise accounts. This role primarily requires sales talent hiring, coaching, and development skills while emphasizing transactional sales growth. It is also essential to provide support during customer negotiations and serve as a designated point of escalation within Salesforce for account teams and supporting functions.

Key Requirements:

• Considerable experience in technology sales management, with a proven track record in an enterprise software environment.

• Demonstrated success in carrying quotas for technology sales and account management, both as an individual contributor and as a manager.

• Recent experience in managing and closing transactional sales cycles within enterprise accounts.

• Proven ability to thrive in a complex, matrixed organization.

• Strong stakeholder management skills within the Salesforce ecosystem, particularly in relation to customers, partners, and Salesforce co-workers across various business units.

• Proficiency in budgeting and forecasting.

• In-depth industry knowledge and the ability to effectively articulate the Salesforce value proposition and methodology to customers and partners, while coaching and accompanying Account Executives, also at the customer’s site, to deliver the message.

• Consistent track record of over-achieving quotas (ranking in the top 10-20% of the company) in previous roles.

• Outstanding coaching abilities and profound talent management capabilities.

• Strong references from both customers and previous managers.

• History of successful hiring, training, development, and promotion of new Account Executives.

• Outstanding communication skills

Consistent overachievement of sales quota and revenue goals for the Philippines market.Willing to go the extra mile with a strong work ethic; self-directed and resourceful. Ability to work autonomously with technical products and office applications.

*LI-MB #LI-MAN

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Posting Statement

does not accept unsolicited headhunter and agency resumes.