Senior Technical Consultant - Loyalty Cloud jobs at Salesforce in Morocco, Casablanca

Job Category

Job Details

• Collaborate with clients to understand their business requirements and translate them into Salesforce solutions leveraging Loyalty Cloud.

• Design, configure, and customize Salesforce solutions to meet client needs, including but not limited to Loyalty processes.

• Lead Salesforce implementation projects, including requirements gathering, solution design, development, testing, and deployment.

• Provide ongoing support and maintenance for Salesforce Loyalty Cloud implementations, including troubleshooting issues and optimizing system performance.

• Develop and deliver training sessions and documentation for clients to enable them to effectively utilize Salesforce solutions.

• Stay current on Salesforce best practices and industry trends, particularly related to Loyalty Cloud and proactively share knowledge with internal teams and clients.

• Work independently and as part of a distributed team, taking ownership of problems and rapidly learning new technologies.

• Build and maintain key relationships with key decision-makers, demonstrating strong presentation, communication, and facilitation skills.

• Available to travel regionally and occasionally internationally depending on customer needs.

• Contribute to broader goals by becoming a citizen philanthropist and giving back to our communities through volunteering activities.

• Bachelor's degree in Computer Science, Information Systems, or related field. Minimum of 3 years of experience working with Salesforce, with a focus on Loyalty cloud or Core, or equivalent experience in a similar role.

• Proven track record of successful Salesforce implementations, including experience with full project lifecycle from requirements gathering to deployment.

• Strong understanding of Loyalty cloud processes and best practices. Experience with Salesforce integrations, including third-party systems and APIs, is preferred.

• Experience in defining and delivering enterprise applications on the Salesforce Platform, including coded solutions.

• Salesforce certifications, such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, and Salesforce Certified Platform Developer, are a big plus.

• Hands-on technical consulting and solution implementation experience for a major software domain (e.g., CRM, ERP, HR), including design skills in HTML, CSS, and JavaScript, as well as coding experience in Apex and Lightning Web Components (LWC),or any other object-oriented languages/stack (Spring, Java, Angular, React, ...).

• Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams. Highly organized with strong attention to detail and the ability to manage multiple projects simultaneously. Self-motivated and able to work independently as well as collaboratively in a team environment.

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Posting Statement

Job Category

Job Details

MuleSoft’s Professional Services team works across every technology and system to deliver solutions to customers in every industry. As a Senior Technical Consultant on our Global Services Delivery (GSD) team, you will work hands-on with our customers and partners to address critically important business challenges using MuleSoft’s Anypoint Platform. You will provide technical guidance on MuleSoft implementation projects, evaluate the customer’s technical and functional requirements, and develop cost-effective solutions to provide customers with demonstrable returns.

As a subject-matt guide in the field, you will develop solutions to help customers realize their business goals and advise them on standard methodologies for on-premise, cloud, and hybrid integration, and API management.

● Participate in MuleSoft Technical Product and Consulting Services training, methodology, and enablement
● Begin participation in field activities with clients by shadowing seasoned architects/senior consultants and practicing enablement gained from training
● Begin to complete MuleSoft implementations for customers and start on your journey to internalize business outcomes and business context relevance to MuleSoft implementation methodologies and approaches
● Complete MuleSoft technical certifications and fully ramp on technology and implementation methodologies; start to develop and give subject-matter expertise and work you're doing to architects to review for incorporation into internal knowledge exchanges

● Continue to provide delivery of projects and provide hands-on delivery guidance to influence standards for development, governance, and operational life cycle
● Internalize frameworks, project deliverables, standardand implementations and vet with Senior Architects to chip in to internal collaboration networks and IP sharing
● Identify ongoing risks and struggles throughout project experiences in the field and chip in to defining and implementing internal mitigation measures to meet customer needs
● Deliver compelling presentations, architectural blueprint documents, and

What you’ll need to be successful:

Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

● 5+ years of relevant hands-on development experience implementing integration solutions
● Hands-on integration development experience with MuleSoft.
● API Management solutions (Apigee, Mashery, etc)
● one or more on-premise/SaaS packaged COTS (Commercial Off-the-Shelf) solutions for ERP, CRM, e-Commerce, or mobile (e.g. Salesforce.com, NetSuite, Oracle, Siebel, SAP, WorkDay, etc.)
● Confirmed experience implementing multiple technical integration project SDLCs (Software Development Process) end-to-end
● Validated ability to effectively conduct solutions within a diverse technical team of client, SIs, contractors, and internal teams
● Give integration artifacts to internal initiatives to enrich services organization practices
● Solid understanding of on-premise infrastructure and cloud-based deployments and configurations along with monitoring and management
● Experience developing, profiling, and fixing Java application code and automated testing tools
● Experience in completing technical design documentation and technical reference materials for client/internal consumption
● Ability to travel if needed (varies depending on project and business needs)

● Full proficiency in both english and french

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Posting Statement