Customer Success Manager Amer Shift - Salesforce jobs at Salesforce in India

Intern Responsibilities:

• Understand and analyze user needs.
• Analyze market trends, competitors, customer research, and product data to drive the overall success of the product.
• Help to define a product vision and strategy.
• Partner with designers to create an intuitive and beautiful user experience.
• Work with engineers to build proof of concept & design.
• Help evangelize product vision through presentations to stakeholders.

● Demonstrable experience in building enterprise SaaS products
● Passion for building products with enterprise scale
● Strong Product Management skills
● Ability to work in a team of other PMs who have dependencies on you and vice versa. Others would leverage much of what you work on with corresponding needs for their functionality.
● Bachelor’s Degree in Engineering, Computer Science, or related disciplines or equivalent experience in technical roles
● Work Experience : 22-60 Months
● Plus your IIM PGP/MBA
● 2027 Graduate
● Agile methodology, and API experience
● Great sense of humor, and grace under pressure

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Enterprise Onboarding is seeking a highly skilled facilitator and strategic program manager to deliver exceptional in-person onboarding experiences and support enterprise learning initiatives. This role requires someone who can confidently lead sessions and actively contribute to skilling and leadership development delivery across all levels—up to and including executives.

In this role, you’ll oversee key components of our global onboarding program while managing regional delivery and stakeholder alignment. You’ll serve as the face of Salesforce for new hires during their earliest interactions and play an integral part in delivering a Dreamforce-caliber experience. Working in close partnership with our Integration Excellence and Enterprise Learning Portfolio Strategy teams, you’ll help ensure our onboarding approach is centralized, cohesive, and continually innovated to meet the evolving needs of our business.

Responsibilities:

* Advanced Facilitation & Delivery Skills - Required
* Demonstrated excellence in facilitating live, in-person programs, and virtually, for audiences ranging from new hires, including all levels and functions, to executive leaders.
* Ability to create inclusive, psychologically safe learning environments that foster connection, learning, culture and impact from day one.
* Deep skill in reading the room, adapting facilitation style based on learner needs, group dynamics, and organizational tone.
* Experience facilitating programs with complex learning objectives and cross-functional participants in both corporate and enterprise settings.
* Comfort and credibility in presenting to senior leadership, with the polish, presence, and command to engage and influence at the executive level.
* Skilled at balancing structured delivery with agility—adjusting on the fly without sacrificing the learning experience.
* Familiarity with adult learning principles and a variety of learning modalities.
* Lead engaging, in-person and virtual onboarding sessions that run 2x monthly, in both modalities.
* A true passion for impact through facilitation of key onboarding and learning programs; committed to continuous learning delivery excellence, often supporting 3+ in-person programs a month.
* Global Program Management: Help design, execute, and evolve our high-impact onboarding programs aligned with enterprise learning strategy and rapidly-evolving business needs.
* Stakeholder Management and Collaboration: Partner with business leaders, HR, and L&D colleagues to ensure programs reflect enterprise priorities and stakeholder input.
* Enterprise Skilling & Leadership Development Support: Collaborate with skilling and leadership development teams to co-facilitate, coach, and/or support sessions, including those designed for executive leaders both in-person and virtually.
* Examples include: Managing at Salesforce, Agentforce Learning Day, M&A Enterprise Onboarding and Learning experiences, and more.
* Continuous Improvement: Gather and analyze feedback, identify trends, and continuously refine and enhance onboarding and enterprise learning experiences.
* Measurement & Reporting: Ability to define KPIs and deliver regular reporting on onboarding effectiveness, business impact, and new hire / learner engagement.

Requirements:

* 5–7+ years of experience in onboarding and/or learning & development facilitation, with a proven ability to deliver engaging, high-impact learning experiences.
* Exceptional in-person facilitation skills with confidence presenting to audiences across all levels, including senior leadership and executives.
* Comfortable working 3–4 days per week in-office, with a strong presence and ability to lead in live environments and connect with local team and stakeholders.
* Deep passion for culture-building and employee engagement, with a focus on creating a sense of belonging from day one.
* Strong strategic thinking and attention to detail, with the agility to shift quickly between planning and execution.
* Ability to operate independently, manage day-to-day program logistics, and influence stakeholders across functions and regions.
* Experience partnering with global teams and navigating cross-functional collaboration in a fast-paced environment.
* Familiarity with Salesforce, Slack, and Google Workspace tools preferred.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Beyond operational duties, the role is expected to demonstrate strong leadership to continuously bring enhancement in our processes through innovation and provide support to our business partners.

• Execute accounting close activities and deliverables (i.e. journal entries, account reconciliations, analytics and reporting) of any controllership process

• Prepare monthly / quarterly financial statement flux variance analysis for management reporting

• Provide support to the local country reporting process, including preparing supporting schedules, government surveys and tie outs between the trial balances and entity financial statements

• Work cross-functionally with and support our business partners by providing financial insights and relevant reporting

• Assist in coordinating quarterly reviews, annual audits and SOX testing with internal and external auditors, this includes the support of PBC (Provided by Client) information for our statutory and tax compliance.

• Work cross-functionally with the Regional and International accounting teams to ensure alignment and to drive process improvements

• Identify and implement continuous improvement initiatives

• Manage a team at various levels to accomplish tasks accurately and within specified deadlines

• Partner with other Finance functions and collaborate with them from time to time to ensure alignment.

• Responsible for training, developing, coaching, mentoring and providing feedback to team members.

• To drive the Shared Service Center initiative as part of the industry practice - process standardization, synergies, business continuity plan etc.

• To collaborate with various regional stakeholders as the role comprises of managing multiple global processes

• Should be flexible to operate as per requirement as the role involves managing operation / stakeholders from multiple regions

• Monitor compliance with Corporate Accounting instructions and applicable financial policies

• Ability to quickly understand new processes identified and be ready to work on such processes

• Ability to work independently with the process owners to ensure that all tasks are completed on time and any changes communicated

• Creating / maintenance of process documentation.

• Drive special projects through to completion

Required Skills/Experience

• 15+ years of relevant professional experience (with an accounting degree, qualified CA preferably or equivalent) with main focus on accounting operation/Shared Service Centre in a multinational dynamic environment and ability to deliver results

• Accounting, analyzing information, attention to details, deadline oriented, thoroughness in the deliverables, spirit to work as a team with excellent problem solving skills

• Masters’ / Bachelors' degree in Accountancy. Qualified Chartered Accountant or or equivalent desirable

• Deep understanding in SOX Compliance requirements with practical experiences

• Understanding of ERP systems and willingness to learn quickly. Knowledge of other tools such as Oracle, Workday Financials, Blackline, eGRC360, Tableau, Hyperion, Microsoft Excel, Slack, etc. is desirable

• Passion in process improvement and automation

• Excellent communication and interpersonal skills

• Able to engage peers, team members and stakeholders

• Willing to work in a challenging environment

• Strong ability to respond quickly to various requests

• Must be a self-starter - ability to self-motivate, adapt to change and work in a fast-paced environment

• Leadership skills (managing people managers), including emotional intelligence, and the ability to manage a broad range of personalities and skill sets to work towards a common goal

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Salesforce industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Salesforce Developers are key players in this objective, as they can leverage native Industry Cloud functionality to deliver customer requirements quickly with minimal customisation.

• You’ll be responsible for turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customer’s needs.

• Working predominantly in Agile scrum teams, you’ll be building out complex business processes using Industry Cloud technology and the toolkit of the platform.

• You’ll be involved in all phases of the project lifecycle - from low-level design and development through to deployment and post-production support.

• You’ll acquire a deep product knowledge of the Salesforce Industries vertical applications, and will be able to mentor customer (and system integrator) resources and accelerate knowledge transfer to them.

• You’ll also act as a champion in the wider Salesforce Industries partner ecosystem, sharing best practices, lessons learned, and time-saving techniques.

Minimum Requirements:

• 5+ years experience working on deployment teams, ideally using Agile development techniques.

• Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations.

• Experience in building solutions in the financial services industry.

• A self-starter, adept at picking up new skills and technologies, and eager to break new ground.

• Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a technical presentation.

• Vision to help us take our company to the next level.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Technical Requirements:

• Salesforce (Apex, VisualForce, Lightning)

• Java, SOAP APIs, REST (JSON, XML)

• Data modeling

• Process modeling tools and best practices

Preferred Requirements:

• Knowledge of OmniStudio (Integration Procedures, Data Raptors, Omniscripts)

• Excellent interpersonal and communications skills.

• Salesforce Platform Developer / Platform App Builder certification

• Bachelor's or Master's degree in Computer Science, Software Engineering or a related field

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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The Technical Architect maintains an ongoing comprehensive understanding of the cloud-computing ecosystem.

• Serve as the technical lead for Salesforce Life Sciences Cloud implementations, including Health Cloud and other related Salesforce products.
• Architect and design scalable, secure, and high-performance Salesforce solutions that align with industry best practices and compliance standards (e.g., HIPAA, PHI, GxP).
• Define and oversee data models, security architecture, API integrations (FHIR/HL7), and performance optimization strategies.
• Lead a team of developers driving optimized solutions across multi-cloud implementations, ensuring seamless integration between Health Cloud, Service Cloud, and Experience Cloud and Omnistudio framework.
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Expertise in User Journey preparations, User Story reviews, Data Modeling, Apex Design Patterns, LWC, and other modern UI techniques.
• Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business partners that shape the architectural vision, and establish a program architectural roadmap.
• Lead customer expectations; negotiate solutions to sophisticated problems with both the customer and third-party partners
• Guide our customers, partners, and implementation teams on how best to implement digital transformation with the Salesforce platform using Salesforce Industries.
• Establish trust with the customer’s leadership, promoting and/or implementing standard processes with SFI and Salesforce
• Build out sophisticated business processes using native Salesforce Industries technology and the toolkit of the platform and integration tools.
• Research, recommend and implement AppExchange applications and Salesforce upgrades to help meet business needs.
• Successfully create custom enterprise applications using and integrate with other enterprise systems.
• Work closely with Delivery Managers, SolutionArchitects, and directly with clients to architect technology solutions to meet client needs.
• Highlight and lead risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion.

• 10+ years of experience in developing technology solutions.
• 3+ years of experience in handling client-facing projects in positions of increasing responsibility in the context of systems development and related business consulting.
• Expertise in one or multiples of →Salesforce Health Cloud,Sales/Service/ExperienceCloud, and Vlocity Omnistudio
• Proven experience architecting enterprise-level Salesforce solutions in the life sciences or Veeva product or healthcare industry .
• Strong understanding of compliance and regulatory requirements including HIPAA, GxP, PHI, HL7, and FHIR .
• Expertise in one or multiple domains ofHealthcare Providers, Healthcare Payers,Life Science and Pharmaceuticals, Medical Devices, Public health & Government Healthcare programs, Insurance.
• Experience in healthcare domain (Preferred)
• Integration Architecture (Must have)
• Platform Security (Must have)
• Identity and Access Management / Integration Security
• Sharing and Visibility (Must have)
• Data Architecture and Management (Must have)
• Architectural Design Patterns (Must Have)
• Apex Design Patterns (Must Have)
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
• Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect, System Architect)
• OmniStudio Developer/Consultant
• Health Cloud Certification (Good to have)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

Job Category

Job Details

The ideal technical consultant is a demonstrated thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Developers deliver technical solutions to meet the customer’s business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.
Your Impact

• Work closely with Clients, Colleagues and Partners to clarify, define and architect front-end technology solutions to meet client business requirements. This includes advising during project discovery and definition phases, creating scope and development estimates, and documenting requirements and designs.
• Architect and implement user interfaces on Commerce Cloud using industry best practice and Salesforce web frameworks.
• Work in an Agile development environment, including leading daily scrums, assigning tasks, and supporting a team of back-end developers throughout the sprint cycle.
• Hands-on with back end development tasks, as required by the project.
• Perform performance evaluations and identify optimization opportunities on developed web frameworks. Design for scalability and high-availability.
• Analyze, design and develop test cases; and implement automated test suites.
• Identify and lead internal initiatives to grow the consulting practice; contribute to the overall knowledge base and expertise of the community.

Basic Requirements

• Bachelor’s degree in Computer Science or equivalent field, plus 3 - 9 yearsyears of professional technology experience with at least one year of hands on experience on Salesforce B2C Commerce Cloud.
• Experienced in custom development on B2C platform using Controllers, Models, Forms, JavaScript, JQuery, and HTML
• Solid understanding and working knowledge of B2C 3rd party integrations, and and available plugins.
• Functional knowledge of Business Manager configurations, administration and extensions
• Knowledge of digital commerce integration such as Payments, CMS, PIM, OMS, and ERP
• Be knowledgeable of cross-cloud capabilities and solutions to drive customer value.
• Work with customer teams to promote maximum use of native capabilities throughout the entire implementation and release lifecycles.
• Be able to implement commerce best practices for our customers’ B2C commerce sites.
• Support project team to ensure Salesforce B2C services are properly engaged with both the Customer and Customer implementation teams or Systems integrators.
• Review and implement customer projects as per the available artifacts e.g. scope documents, requirements, design documentation
• Strong problem-solving, analytic, conceptual, and critical thinking skills

Preferred Requirements

• Salesforce B2C developer certification

Attributes

• Leader, who can communicate the value of Cloud features
• Results-driven, tenacious, drive to succeed in a fast-paced environment
• Ability to learn quickly and adapt to change
• Positive attitude; ability to motivate others

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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