Senior Director Product Management Agentforce jobs at Salesforce in India, Bengaluru

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Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

• Salesforce industries' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Salesforce Developers are key players in this objective, as they can leverage native Industry Cloud functionality to deliver customer requirements quickly with minimal customisation.

• You’ll be responsible for turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customer’s needs.

• Working predominantly in Agile scrum teams, you’ll be building out complex business processes using Industry Cloud technology and the toolkit of the platform.

• You’ll be involved in all phases of the project lifecycle - from low-level design and development through to deployment and post-production support.

• You’ll acquire a deep product knowledge of the Salesforce Industries vertical applications, and will be able to mentor customer (and system integrator) resources and accelerate knowledge transfer to them.

• You’ll also act as a champion in the wider Salesforce Industries partner ecosystem, sharing best practices, lessons learned, and time-saving techniques.

Minimum Requirements:

• 5+ years experience working on deployment teams, ideally using Agile development techniques.

• Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations.

• Experience in building solutions in the financial services industry.

• A self-starter, adept at picking up new skills and technologies, and eager to break new ground.

• Excellent communication skills, equally comfortable with crafting emails as leading a white-board discussion with customers or delivering a technical presentation.

• Vision to help us take our company to the next level.

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Technical Requirements:

• Salesforce (Apex, VisualForce, Lightning)

• Java, SOAP APIs, REST (JSON, XML)

• Data modeling

• Process modeling tools and best practices

Preferred Requirements:

• Knowledge of OmniStudio (Integration Procedures, Data Raptors, Omniscripts)

• Excellent interpersonal and communications skills.

• Salesforce Platform Developer / Platform App Builder certification

• Bachelor's or Master's degree in Computer Science, Software Engineering or a related field

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Additionally, you will have a track record of success in the following areas:

• Internal and external stakeholder management
• C level relationships and the ability to translate these into revenue
• Transformational thinker and leader, taking the business to the next level through disruptive thinking and innovation
• People and Organisational leadership

Responsibilities:

• Manage and grow an industry focused professional services team with the top talent and organization structure
• Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization
• Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams
• Business Development - Leverage existing relationships to help win new Salesforce clients. Participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning. Present solutions and proposals to internal and external stake holders.
• Focus on innovation to ensure the team is constantly innovating in their approach to deliver maximum value of Salesforce products.
• Build and nurture relationship with internal teams like product & engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts.
• Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities
• Embody Salesforce values and provide exemplary leadership

Experience/Skills Required:

• 15+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support
• Strong Salesforce experience in Sales, Services and/or Industry clouds
• Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement.
• Track record of at least 5 successful Salesforce cloud project implementations.
• Experience of one or more large scale transformation projects successfully completed
• Track record of selling solutions at the C-level
• Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
• Passion for technology and innovation, and a proven “forward thinker”
• Ability to quickly grasp and distinctly explain technology and business concepts
• Strong understanding of business processes and their implementation into enterprise applications
• Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact
• Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will help build our Industries Architects’ Practice through leading internal initiatives, contributing to the practice business plan, creating team enablement methodology, onboarding new architects, planning capacity and recruiting to build the team.

• You’ll have up to 15 direct reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Industries domain projects at 25% utilization and balance that with leading your team of Architects (and potentially, Managers).
• You’ll be responsible for planning capacity, hiring, training, and mentoring our Technical Architects, as well as guide them on their CTA journey.
• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Identify and lead internal critical initiatives to grow the Industries Architects’ consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
• Lead Enterprise Architecture and Governance for an enterprise-level customer engagement.Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Clouds
• Ensure the success of these teams while securing the highest CSAT and business outcomes
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders
• Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce
• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion

• 18+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
• 8+ years of people management experience
• Strong application design skills combined with strong data, integration, and security architecture skills
• Expertise in one or multiples of → Salesforce Industries Cloud,Sales/Service/ExperienceCloud, and Vlocity OmniStudio
• Expertise in one or multiple domains of→ Financial Services, Health & Life Sciences, Manufacturing and Automotive, Retail and Consumer Goods, etc.
• Integration Architecture (Must have)
• Platform Security (Must have)
• Identity and Access Management / Integration Security
• Sharing and Visibility (Must have)
• Data Architecture and Management (Must have)
• Architectural Design Patterns
• Apex Design Patterns (Must Have)
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
• Proficiency in English

• CTA
• Salesforce Certifications (Admin, Developer, Sales, and Service Clouds, System and Application Architect).
• OmniStudio Developer/Consultant
• Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
• A great listener with the ability to communicate with people in diverse roles
• Proven ability to analyze, design, and optimize business processes via technology and integration
• Resourceful and innovative thinker who can work through and solve problems
• Adept at navigating/mediating conflict and fostering healthy dialogue
• Strong interpersonal skills - nurture effective working relationships with others
• Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.

• You’ll have up to 35 reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Industries projects at 25% utilization and balance that with leading your team of Technical Consultants, Architects and Managers.
• You’ll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs.
• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Identify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
• Lead Enterprise Architecture and Governance for an enterprise-level customer engagement.Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Lead a project team of developers focused on driving optimized solutions for our Industries clients leveraging Salesforce Service Cloud, Sales Cloud, and Experience Cloud
• Ensure the success of these teams while securing the highest CSAT and business outcomes
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders
• Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce
• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion

Minimum Requirements:

• 18+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
• 8+ years of people management experience
• Strong application design skills combined with strong data, integration, and security architecture skills
• Expertise in one or multiples of → Industry Cloud,Sales/Service/ExperienceCloud, and Vlocity OmniStudio
• Integration Architecture (Must have)
• Platform Security (Must have)
• Identity and Access Management / Integration Security
• Sharing and Visibility (Must have)
• Data Architecture and Management (Must have)
• Architectural Design Patterns
• Apex Design Patterns (Must Have)
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
• Proficiency in English

• Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)
• OmniStudio Developer/Consultant
• Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
• A great listener with the ability to communicate with people in diverse roles
• Proven ability to analyze, design, and optimize business processes via technology and integration
• Resourceful and innovative thinker who can work through and solve problems
• Adept at navigating/mediating conflict and fostering healthy dialogue
• Strong interpersonal skills - nurture effective working relationships with others
• Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes

If you require assistance due to a disability applying for open positions please submit a request via this.

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Be an innovator who can build new solutions using out-of-the-box thinking.Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.Deliver functional and technical responses to RFPs/RFIs.Required Skills:
Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Relevant 7+ years of confirmed experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions.
Strong focus and experience in pre-sales or implementation is required.A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.Outstanding presentation and demonstration skills.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this

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As aSenior Director of Product Managementin our AI Cloud/Agentforce Organization, you will be instrumental in shaping the product vision and driving the success of our AI platform and agents in the market. In addition to product delivery and excellence, you will also be managing a dynamic team of PMs who own a wide range of AI agent types and platform features.

Key Responsibilities:

• Product Strategy: Define and implement the product strategy for Employee Agents to align with the company's overall vision and goals.

• Building and maintaining the Employee Agents Conversation AI product serving Enterprise customers

• Drive Innovation, Customer Success & Trust for Employee Agents

• Customer facing outbound product management, escalation management

• Product Development: Collaborate with cross-functional teams, including engineering, design, and marketing, to define and both the product & trust road map for Employee Agents, prioritizing Slack as the primary surface for deployment.

• Deliver high-quality products within the organization that will benefit all clouds: Service, Commerce, Industries, Sales cloud.

• Experienced manager of PMs: Build and mentor the PM team, driving cohesion and maintaining a high bar for innovation and execution

• Drive team culture, in-office team and cross-cloud collaboration

• Drive Customer-Centric Innovation: Work with both pre-sales and post-sales teams to develop rapid prototypes, identify and eliminate product gaps, drive product improvements, and engage customers as design partners to ensure high satisfaction. Maintain a tight feedback loop with Product and Engineering, prioritizing field-discovered gaps and fostering customer-centric innovation.

• Evangelize Thought Leadership: Frequently speak at customer and industry events, evangelizing the transformative shift from reactive ticket resolution to proactive ticket prevention and outcome-based automation.

Qualifications:

• 15+ years of industry experience and solid understanding of Agents, Copilots, Conversational AI landscape, Artificial Intelligence in its myriads flavors.

• Passionate about emerging AI trends, translating that to vision and roadmap

• Highly Technical and well versed in building SaaS services

• Experience with 0→1 product incubation at startups or inside of a larger organization

• Exposure to outbound product management

• Consistent track record of successfully launching and leading a product or a service

• Strong understanding of CRM applications, rules engines, and pricing applications.

• Experience managing cross-functional teams, including engineering, design, and data science.

• Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences.

• Analytical mindset with experience in using data to drive product decisions and measure success.

• Experience with the lifecycle of AI model development, tuning, and experimentation is a significant advantage.

Preferred Qualifications:

• Experience with Salesforce, Service Cloud, Salesforce Einstein including Agents, Copilot, Einstein Bots (as a bonus).

• Familiarity with Autonomous AI Agents trends and its impact in business, enterprise-tech and society.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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• Job Description

  Salesforce is seeking a highly motivated Director of Professional Services for it’s Global Delivery Centre. The ideal candidate will have experience working in a Global Delivery Centre set up and a strong Salesforce background with a passion for development and growth. As a Director of Professional Services you should have expertise in building strong competency with large teams across geographies. Should have pre-sales management experience with a deep knowledge of enterprise sales cycles. Should have Salesforce project implementation experience with the different engagement models.

  
  

  
  The successful candidate will be a key member of the Leadership Team. You will have a depth and breadth of experience managing a team of service engineers, across industries & domains and multiple product lines. You will have exceptional leadership, communication, strategic, analytical, pre-sales, and consulting skills, as well as a track record of building high performing teams. Additionally, you will have a track record of success in the following areas:

  • Internal and external stakeholder management
  • C level relationships and the ability to translate these into revenue
  • Transformational thinker and leader, taking the business to the next level through disruptive thinking and innovation
  • People and Organisational leadership

  
  Responsibilities:

  • Manage and grow an industry focused professional services team with the top talent and organization structure
  • Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization
  • Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams
  • Business Development - Leverage existing relationships to help win new Salesforce clients. Participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning. Present solutions and proposals to internal and external stake holders.
  • Focus on innovation to ensure the team is constantly innovating in their approach to deliver maximum value of Salesforce products.
  • Build and nurture relationship with internal teams like product & engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts.
  • Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities
  • Embody Salesforce values and provide exemplary leadership

  
  Experience/Skills Required:

  • 15+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support
  • Strong Salesforce experience in Sales, Services and/or Industry clouds
  • Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement.
  • Track record of at least 5 successful Salesforce cloud project implementations.
  • Experience of one or more large scale transformation projects successfully completed
  • Track record of selling solutions at the C-level
  • • Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
  • • Passion for technology and innovation, and a proven “forward thinker”
  • • Ability to quickly grasp and distinctly explain technology and business concepts
  • • Strong understanding of business processes and their implementation into enterprise applications
  • • Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact
  • • Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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