Lead User Experience Researcher jobs at Salesforce in India, Bengaluru

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Unleash Your Potential

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generative/foundationalresearchfor
enterprise SaaS and/or technology products.

• Automation and Integration Cloud-In this role you will work on our core products which include Flow Builder, Flow Orchestration, RPA and the entire suite ofMuleSoftproducts. Engineering background is desired for this cloud. See the product and take a free demo .

Desired experience

Lead Researcher: 9 - 15 years

*Grade/Level offered will depend upon the performance in the interviews.

About You

• You love working in a fast-paced, ever dynamic environment.

• You are enthused about leading product direction with your research insights and find cool new avenues to engage with the product team to infuse user-centric insights into product planning.

• You distill sophisticated problems into insights that inform design, development, and business decisions.

• You’re passionate about technology. You’re even more passionate about technology users and buyers.

• You have deep empathy for their everyday struggles and challenges.

• You always put their needs first, and you’re unwavering in your desire to provide the best experiences for users.

Responsibilities

• Scope and drive research projects that inform product strategy, design, and development, in collaboration with our cross-functional partners across the Automation and Integration space.

• Create relationships with stakeholders and demonstrate the skill to identify gaps in product thinking to recommend appropriate research.

• Conduct generative and evaluative research using a mixture of large-scale research methods (surveys, un-moderated testing, behavioral data analysis, etc.) and small-scale research methods (interviews, moderated concept testing, etc.)

• Synthesize research findings into insights and recommendations and work with collaborators to socialize these findings

• Partner fully with product owners, designers, engineers, competitive intelligence, and other researchers to provide the best possible experience for our users and customers

• Create narratives to frame problems and highlight the business value of potential solutions

• Be a strategic business partner to key executives, helping shape their long-term vision

• Work on fast-paced projects, requiring attention to detail and working within constrained timelines

• Willing and able to work across globally distributed teams

Required Experience / Skills

• For Senior Researcher, minimum 6 years of full time work experienceconducting research in user experience, product design, or technology contexts for IT product based companies .

• For Lead Researcher, minimum 10 years of full time work experienceconducting research in user experience, product design, or technology contexts for IT product based companies .

• Proven track record influencing user experience and/or product direction and strategy with actionable insights

• Ability to plan, design, complete and communicate both strategic and tactical research engagements

• Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for partners

• Expert understanding of research methods (qualitative and quantitative) and standard processes

• Experience working in cross-functional teams (e.g. product management, design, engineering)

• Comfortable with basic statistical methods and concepts, and experience working with behavioral signals data

Preferred but not required

• Previous research experience in enterprise iPaaS and/or automation technologies and services

• People management experience

• Experience leading research independently for entire products rather than features

• Flexible to work with global teams across varied timezones

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• The successful applicant will have an industry knowledge of Technology/ITES vertical to driving business outcomes through technology solutions, with experience in engaging at the C-level with Business and Technology groups.

  Specific Responsibilities:
  * Provide thought leadership in how enterprise companies can drive customer success through digital transformation.
  * Ability to uncover the challenges and issues a business is facing by running successful and targeted discovery sessions and workshops.
  * Be an innovator who can build new solutions using out-of-the-box thinking.
  * Engage with business users to build solution presentations, demonstrations and prototypes.
  * Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.
  * The ability to authoritatively present and articulate the business value to managers and executives of all levels.
  * Deliver functional and technical responses to RFPs/RFIs.
  * Work as an excellent teammate by chipping in, learning and sharing new knowledge.
  * Demonstrate a conceptual knowledge of how to integrate cloud applications to existing business applications and technology.
  * Lead multiple customer engagements concurrently.
  * Be self-motivated, flexible, and take initiative.

  Required Skills:
  * Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  * Relevant years of confirmed experience in the Technology/ITES Vertical, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions.

  * 10-16 years of Strong focus and experience in pre-sales is required.
  * Experience in demonstrating Customer engagement solutions, understanding and driving use cases, customer journeys, ability to draw ‘Day in life of’ across different LOBs.
  * Business Analysis/ Business case/return on investment construction.
  * A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.
  * Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques.
  * Outstanding presentation and demonstration skills.

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Code review, mentoring junior engineers, and providing technical guidance to the team (depending on the seniority level) We pride ourselves on writing high-quality, maintainable code that strengthens the stability of the product and makes our lives easier. We embrace the hybrid model and celebrate the individual strengths of each team member while encouraging everyone on the team to grow into the best version of themselves. We believe that autonomous teams with the freedom to make decisions will empower the individuals, the product, the company, and the customers they serve to thrive.

As a Lead Engineer, your job responsibilities will include:

• Build new and exciting components in an ever-growing and evolving market technology to provide scale and efficiency.

• Develop high-quality, production-ready code that can be used by millions of users of our applications

• Make design decisions on the basis of performance, scalability, and future expansion.

• Work in a Hybrid Engineering model and contribute to all phases of SDLC including design, implementation, code reviews, automation, and testing of the features.

• Build efficientcomponents/algorithmson a microservice multi-tenant SaaS cloud environment

• Code review, mentoring junior engineers, and providing technical guidance to the team (depending on the seniority level)

• Mastery of multiple programming languages and platforms;

• 10+ years of software development experience;

• Deep knowledge of object-oriented programming and other scripting languages: Java, Python, Scala C#, Go, Node.JS and C++;

• Strong SQL skills and experience and experience with relational and non-relational databases e.g.(Postgress/Trino/redshift/Mongo).

• Experience with developing SAAS applications over public cloud infrastructure - AWS/Azure/GCP;

• Proficiency in queues, locks, scheduling, event-driven architecture, and workload distribution, along with a deep understanding of relational database and non-relational databases;

• A deeper understanding of software development best practices and demonstrating leadership skills;

• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

For more details, visit

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Posting Statement

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Be an innovator who can build new solutions using out-of-the-box thinking.Build roadmaps that clearly articulate how partners can implement and accept solutions to move from current to future state.Deliver functional and technical responses to RFPs/RFIs.Required Skills:
Degree or equivalent relevant experience required. Experience will be evaluated based on the core proficiencies or the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Relevant 7+ years of confirmed experience in the IT Industry, either pre-sales or implementation of customer engagement solutions, supporting the sales cycle in selling CRM or high value business solutions.
Strong focus and experience in pre-sales or implementation is required.A broad understanding of and ability to articulate the benefits of Cloud Computing, SFA, Service & Support, Marketing and Mobile solutions.Outstanding presentation and demonstration skills.

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Posting Statement