Director Employee Relations jobs at Salesforce in India, Bengaluru
Salesforce Director Salesforce Delivery Governance India, Karnataka, Bengaluru
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Additionally, you will have a track record of success in the following areas:
- Internal and external stakeholder management
- C level relationships and the ability to translate these into revenue
- Transformational thinker and leader, taking the business to the next level through disruptive thinking and innovation
- People and Organisational leadership
Responsibilities:
- Manage and grow an industry focused professional services team with the top talent and organization structure
- Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization
- Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams
- Business Development - Leverage existing relationships to help win new Salesforce clients. Participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning. Present solutions and proposals to internal and external stake holders.
- Focus on innovation to ensure the team is constantly innovating in their approach to deliver maximum value of Salesforce products.
- Build and nurture relationship with internal teams like product & engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts.
- Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities
- Embody Salesforce values and provide exemplary leadership
Experience/Skills Required:
- 15+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support
- Strong Salesforce experience in Sales, Services and/or Industry clouds
- Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement.
- Track record of at least 5 successful Salesforce cloud project implementations.
- Experience of one or more large scale transformation projects successfully completed
- Track record of selling solutions at the C-level
- Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
- Passion for technology and innovation, and a proven “forward thinker”
- Ability to quickly grasp and distinctly explain technology and business concepts
- Strong understanding of business processes and their implementation into enterprise applications
- Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact
- Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
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Salesforce Director Salesforce Technical Consulting India, Karnataka, Bengaluru
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Role overview:In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will help build our Industries Architects’ Practice through leading internal initiatives, contributing to the practice business plan, creating team enablement methodology, onboarding new architects, planning capacity and recruiting to build the team.
Responsibilities:- You’ll have up to 15 direct reports under your scope of responsibility. You will be required to deliver technical work (as a senior technical architect) on Industries domain projects at 25% utilization and balance that with leading your team of Architects (and potentially, Managers).
- You’ll be responsible for planning capacity, hiring, training, and mentoring our Technical Architects, as well as guide them on their CTA journey.
- Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
- Identify and lead internal critical initiatives to grow the Industries Architects’ consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
- Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
- Lead Enterprise Architecture and Governance for an enterprise-level customer engagement.Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.
- Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
- Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Clouds
- Ensure the success of these teams while securing the highest CSAT and business outcomes
- Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders
- Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce
- Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion
Minimum Requirements:
- 18+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
- 8+ years of people management experience
- Strong application design skills combined with strong data, integration, and security architecture skills
- Expertise in one or multiples of → Salesforce Industries Cloud,Sales/Service/ExperienceCloud, and Vlocity OmniStudio
- Expertise in one or multiple domains of→ Financial Services, Health & Life Sciences, Manufacturing and Automotive, Retail and Consumer Goods, etc.
- Integration Architecture (Must have)
- Platform Security (Must have)
- Identity and Access Management / Integration Security
- Sharing and Visibility (Must have)
- Data Architecture and Management (Must have)
- Architectural Design Patterns
- Apex Design Patterns (Must Have)
- Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
- Proficiency in English
- CTA
- Salesforce Certifications (Admin, Developer, Sales, and Service Clouds, System and Application Architect).
- OmniStudio Developer/Consultant
- Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience
- A great listener with the ability to communicate with people in diverse roles
- Proven ability to analyze, design, and optimize business processes via technology and integration
- Resourceful and innovative thinker who can work through and solve problems
- Adept at navigating/mediating conflict and fostering healthy dialogue
- Strong interpersonal skills - nurture effective working relationships with others
- Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes
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When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
If you require assistance due to a disability applying for open positions please submit a request via this.
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Salesforce Senior Director Product Management Agentforce India, Karnataka, Bengaluru
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As aSenior Director of Product Managementin our AI Cloud/Agentforce Organization, you will be instrumental in shaping the product vision and driving the success of our AI platform and agents in the market. In addition to product delivery and excellence, you will also be managing a dynamic team of PMs who own a wide range of AI agent types and platform features.
Key Responsibilities:
Product Strategy: Define and implement the product strategy for Employee Agents to align with the company's overall vision and goals.
Building and maintaining the Employee Agents Conversation AI product serving Enterprise customers
Drive Innovation, Customer Success & Trust for Employee Agents
Customer facing outbound product management, escalation management
Product Development: Collaborate with cross-functional teams, including engineering, design, and marketing, to define and both the product & trust road map for Employee Agents, prioritizing Slack as the primary surface for deployment.
Deliver high-quality products within the organization that will benefit all clouds: Service, Commerce, Industries, Sales cloud.
Experienced manager of PMs: Build and mentor the PM team, driving cohesion and maintaining a high bar for innovation and execution
Drive team culture, in-office team and cross-cloud collaboration
Drive Customer-Centric Innovation: Work with both pre-sales and post-sales teams to develop rapid prototypes, identify and eliminate product gaps, drive product improvements, and engage customers as design partners to ensure high satisfaction. Maintain a tight feedback loop with Product and Engineering, prioritizing field-discovered gaps and fostering customer-centric innovation.
Evangelize Thought Leadership: Frequently speak at customer and industry events, evangelizing the transformative shift from reactive ticket resolution to proactive ticket prevention and outcome-based automation.
Qualifications:
15+ years of industry experience and solid understanding of Agents, Copilots, Conversational AI landscape, Artificial Intelligence in its myriads flavors.
Passionate about emerging AI trends, translating that to vision and roadmap
Highly Technical and well versed in building SaaS services
Experience with 0→1 product incubation at startups or inside of a larger organization
Exposure to outbound product management
Consistent track record of successfully launching and leading a product or a service
Strong understanding of CRM applications, rules engines, and pricing applications.
Experience managing cross-functional teams, including engineering, design, and data science.
Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences.
Analytical mindset with experience in using data to drive product decisions and measure success.
Experience with the lifecycle of AI model development, tuning, and experimentation is a significant advantage.
Preferred Qualifications:
Experience with Salesforce, Service Cloud, Salesforce Einstein including Agents, Copilot, Einstein Bots (as a bonus).
Familiarity with Autonomous AI Agents trends and its impact in business, enterprise-tech and society.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
If you require assistance due to a disability applying for open positions please submit a request via this.
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Salesforce Director Delivery Leader India, Karnataka, Bengaluru
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- Job Description
Salesforce is seeking a highly motivated Director of Professional Services for it’s Global Delivery Centre. The ideal candidate will have experience working in a Global Delivery Centre set up and a strong Salesforce background with a passion for development and growth. As a Director of Professional Services you should have expertise in building strong competency with large teams across geographies. Should have pre-sales management experience with a deep knowledge of enterprise sales cycles. Should have Salesforce project implementation experience with the different engagement models.
The successful candidate will be a key member of the Leadership Team. You will have a depth and breadth of experience managing a team of service engineers, across industries & domains and multiple product lines. You will have exceptional leadership, communication, strategic, analytical, pre-sales, and consulting skills, as well as a track record of building high performing teams. Additionally, you will have a track record of success in the following areas:- Internal and external stakeholder management
- C level relationships and the ability to translate these into revenue
- Transformational thinker and leader, taking the business to the next level through disruptive thinking and innovation
- People and Organisational leadership
Responsibilities:- Manage and grow an industry focused professional services team with the top talent and organization structure
- Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization
- Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams
- Business Development - Leverage existing relationships to help win new Salesforce clients. Participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning. Present solutions and proposals to internal and external stake holders.
- Focus on innovation to ensure the team is constantly innovating in their approach to deliver maximum value of Salesforce products.
- Build and nurture relationship with internal teams like product & engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts.
- Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities
- Embody Salesforce values and provide exemplary leadership
Experience/Skills Required:- 15+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support
- Strong Salesforce experience in Sales, Services and/or Industry clouds
- Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement.
- Track record of at least 5 successful Salesforce cloud project implementations.
- Experience of one or more large scale transformation projects successfully completed
- Track record of selling solutions at the C-level
- • Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
- • Passion for technology and innovation, and a proven “forward thinker”
- • Ability to quickly grasp and distinctly explain technology and business concepts
- • Strong understanding of business processes and their implementation into enterprise applications
- • Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact
- • Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
If you require assistance due to a disability applying for open positions please submit a request via this.
Posting Statement
These jobs might be a good fit
Salesforce Director Employee Relations India, Karnataka, Bengaluru
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Employee SuccessJob Details
- As a People Manager, you will inspire, lead, support and develop a high performing Employee Relations team.
- Conduct end to end ER investigations to include: gathering and analyzing facts, applying relevant laws, policies, and past practice to reach conclusions and recommend management action.
- Partner with internal Employment Attorneys, Global Ethics & Integrity, Internal Audit, and other internal investigative bodies, as necessary.
- Interpret and apply corporate policies and practices, employment law, and other regulations to provide advice, guidance, or clarification for ER inquiries.
- Lead the resolution of high-impact employee escalations, partnering with business leaders, HR, Legal, and Compliance to ensure timely, fair, and consistent outcomes.
- Facilitate and apply interventions to resolve low-risk employee disagreements, conflicts, or misunderstandings when needed.
- Compile investigation findings into concise investigation reports and clearly communicate conclusions and recommendations to relevant stakeholders to drive for decisions.
- Demonstrate proficiency in navigating case management tools to document and track ER cases, and actively contribute ideas for tool and process enhancements.
- Maintain requireddocumentation includingintake and investigative notes, supporting documents, and final reports.
- Collaborate and partner with HRBPs, internal Employment Legal, HR partners, and Employee Success Shared Services organizations to review and implement workforce change or reduction strategy plans.
- Provide expertise and case management of ER issues, including Performance Management, from initial intake to resolution, received from managers, HR Business Partners (HRBPs) and other employees, for assigned business(es).
- Provide guidance and support in sensitive employee situations, including mental health concerns, ensuring employees are treated with empathy while balancing organizational needs, legal obligations, and available support resources
- Deliver expertise, consultation, guidance and coaching to managers and HRBPs to address employee behavior and performance concerns; provide guidance and assist with the development and delivery of appropriate feedback orcorrective/disciplinaryactions which align with company approach, practices, and processes.
- Track, report, and analyze case trends utilizing internal Case Management Systems and present these to local Senior leaders on a quarterly basis.
- Apply project management skills to support ER projects, especially in the creation and/or optimization of ER processes in the region.
- Evaluate, and participate in defining how Employee Relations will use AI and other technologies to drive scale, consistency, and impact, with responsible data use
- Assist with the creation and implementation of further ER and HR related policies and templates as applicable to India.
Minimum Qualifications
- Must have demonstrated ability to conduct complex & thorough ER investigations; ability to document and report cases in a detailed manner and to arrive at logical and fact based conclusions.
- Minimum 12+ years of HR experience (can include broad HR background) with 6-8years Employee Relations experience or equivalent role that included dedicated ER work in a People Manager capacity.
- Business level English language ability including reading, writing, listening and speaking.
- Understanding of key principles of performance management and demonstrated ability in guiding and coaching managers through a range of ER issues.
- Strong stakeholder management skills and ability to handle escalations.
- Demonstrated ability to navigate successfully within ambiguity, multiple priorities, and a constantly changing environment.
- Ability to operate/advise in the "gray" areas. Adept understanding of client motivations and business pain points; effective at leveraging inputs to influence solid business decisions.
- Confident in dealing with conflict resolution.
- Ability to make decisions guided by policies, practices, procedures and business plans; receives general oversight and direction from Senior Director ER.
- Ability to work independently while collaborating with a regional/global team
Highly Preferred Qualifications
- Experience in working in a centralized ER or HR model.
- Experience working in a high volume, fast-paced environment, preferably in a high growth technology company.
- Experience with systems including Workday, HR Acuity, Slack and Google
- Creates and executes influence strategies that persuade key stakeholders to take action that will advance shared interest and business goals.
- Experience providing coaching and guidance to other HR members and Managers.
- Uses best practices and knowledge of internal or external business issues to improve delivery of services.
- Solves complex problems; takes a new perspective using existing solutions.
- 4 India based direct reports
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
If you require assistance due to a disability applying for open positions please submit a request via this.
Posting Statement
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Salesforce Director - Product Marketing APAC India, Karnataka, Bengaluru
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Marketing & CommunicationsJob Details
: Director, Product Marketing
:
Strategic Leadership & Execution : Lead the GTM strategy and execution for bringing Salesforce products like Agentforce to market in APAC, specifically India, ensuring it aligns with overall business goals and regional growth objectives.
Market Penetration & Adoption : Drive the adoption of Agentforce and other Salesforce products in market, creating scalable marketing programs that fuel pipeline growth and accelerate market share.
Messaging & Positioning : Develop tailored messaging and positioning strategies for Agentforce and other products, working closely with global and regional teams (Go-to-Market, Campaigns, Content).
Cross-Functional Collaboration : Work closely with Product Marketing, Product Management, Sales, Customer Success, and other teams to align on product strategy and execution across the APAC region.
Sales Enablement : Develop and deliver impactful sales enablement programs to equip sales teams with the tools, training, and content needed to drive new business and close deals.
Operational Communication : Ensure consistent communication with APAC and global stakeholders, including monthly business reviews and alignment on key initiatives related to Agentforce.
Customer Advocacy & Storytelling : Lead the creation of customer success stories that highlight the value of Agentforce and other Salesforce products, helping to elevate Salesforce’s reputation in the region.
External Relationships & Analyst Engagement : Manage key relationships with analysts, media, and public relations, positioning Salesforce as a leader in the APAC market for new and existing product offerings.
Leadership & Innovation : Identify and pursue strategic initiatives that accelerate the adoption and growth of Agentforce across APAC, while driving innovation and differentiation in the market.
Required Skills & Experience:
Proven Leadership : 12+ years of senior product marketing or leadership experience in SaaS or technology, with specific expertise in the APAC market.
Strategic Vision & Execution : Demonstrated experience in launching new products, including go-to-market execution, and driving business outcomes.
Market Expertise : Strong understanding of the APAC market, customer behaviors, and regional trends, particularly within the SaaS and B2B technology sectors.
Messaging & Positioning Mastery : Ability to create compelling product messaging and positioning that resonates with diverse APAC audiences.
Data-Driven Approach : Experience using market data, customer insights, and internal analytics to refine marketing strategies and optimize performance.
Cross-Functional Leadership : Proven ability to lead and collaborate across global teams and regional stakeholders, including Product, Sales, and Customer Success.
Effective Communication : Excellent communication skills, with the ability to craft clear, concise, and impactful messaging tailored to a variety of audiences.
Project Management : Strong organizational and project management skills, with the ability to lead multiple initiatives simultaneously and drive results.
Experience with Salesforce products or other SaaS platforms, particularly in the APAC region.
Familiarity with Agentforce or similar AI-driven products and their impact on customer service, sales, and operations.
Experience managing analyst relations and PR in the APAC region.
Advanced degree (MBA or similar) preferred.
Fluency in multiple APAC languages (Mandarin, Japanese, Korean) is a plus.
If you require assistance due to a disability applying for open positions please submit a request via this.
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Additionally, you will have a track record of success in the following areas:
- Internal and external stakeholder management
- C level relationships and the ability to translate these into revenue
- Transformational thinker and leader, taking the business to the next level through disruptive thinking and innovation
- People and Organisational leadership
Responsibilities:
- Manage and grow an industry focused professional services team with the top talent and organization structure
- Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization
- Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams
- Business Development - Leverage existing relationships to help win new Salesforce clients. Participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning. Present solutions and proposals to internal and external stake holders.
- Focus on innovation to ensure the team is constantly innovating in their approach to deliver maximum value of Salesforce products.
- Build and nurture relationship with internal teams like product & engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts.
- Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities
- Embody Salesforce values and provide exemplary leadership
Experience/Skills Required:
- 15+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support
- Strong Salesforce experience in Sales, Services and/or Industry clouds
- Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement.
- Track record of at least 5 successful Salesforce cloud project implementations.
- Experience of one or more large scale transformation projects successfully completed
- Track record of selling solutions at the C-level
- Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
- Passion for technology and innovation, and a proven “forward thinker”
- Ability to quickly grasp and distinctly explain technology and business concepts
- Strong understanding of business processes and their implementation into enterprise applications
- Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact
- Degree or equivalent proven experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
If you require assistance due to a disability applying for open positions please submit a request via this.
Posting Statement
These jobs might be a good fit
