Agentforce/ai Deployment Strategist Multiple Levels jobs at Salesforce in Canada, Old Toronto

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We're looking for a highly accomplished and senior-level Forward Deployed Engineer with 5+ years of experience to lead the charge on complex AI agentic deployments. This role demands a seasoned technologist and strategic partner who can not only design and develop bespoke solutions leveraging our Agentforce platform and other cutting-edge technologies but also lead technical engagements and mentor junior peers. You'll be the primary driver of transformative AI solutions, operating with deep technical mastery, unparalleled problem-solving prowess, and a relentless focus on delivering tangible value in dynamic, real-world environments, from initial concept to successful deployment and ongoing optimization.

As a Forward Deployed Engineer, you'll be at the forefront of bringing cutting-edge AI solutions to our most strategic clients. This isn't just about coding; it's about deeply understanding our customers' most complex problems, architecting sophisticated solutions, and leading the end-to-end technical delivery of innovative, impactful solutions that leverage our Agentforce platform and beyond. You'll be a hands-on leader, shaping technical strategy and ensuring successful outcomes.

• Drive Tangible Outcomes through Hands-On Implementation:Be responsible for the end-to-end technical delivery of complex AI solutions, personally writing critical code, configuring systems, and troubleshooting issues, while also guiding and reviewing the work of junior team members to ensure successful deployment and measurable business impact.

• Build Transformative AI Solutions:Take primary ownership of designing, developing, and personally implementing high-quality, scalable production systems. A significant part of this will involve architecting and deploying complex AI and Large Language Model (LLM) based intelligent agents and automated workflows, all built on top of the Salesforce platform.

• Engineer Bespoke Agentic AI Solutions:Work directly with customers to design and build custom intelligent agents using the Agentforce platform, ensuring they precisely meet unique business requirements and integrate seamlessly with existing customer ecosystems.

• Data Configuration & Integration :Own the entire data lifecycle, from strategic design of data models to hands-on building of efficient processing pipelines and establishing seamless integration strategies. You'll ensure data is always ready, optimized, and secure for our advanced AI applications, often navigating complex enterprise data environments.

• Proactively Remove Technical Blockers:Identify, analyze, and directly resolve the most complex technical challenges during all phases of solution delivery, from intricate data integration to sophisticated model deployment and advanced agent orchestration. You'll be the ultimate go-to expert for unblocking progress.

• Drive Agentforce Innovation:Become a foremost expert in our innovative Agentforce platform, pushing its capabilities to the limit. You'll lead the development of bespoke intelligent agents, automate intricate business processes, and craft intuitive user experiences. Your insights from the field will directly influence future product enhancements and help shape the strategic direction of our platform, often representing the voice of the customer in product discussions.

• Become a Trusted Strategic Partner:Embed yourself deeply with client teams to truly grasp their operational challenges and strategic goals. You'll translate these nuanced needs into clear, actionable technical requirements and solution designs, building strong relationships as their primary technical advisor and leading technical discussions.

• Conduct Deep-Dive Technical Debugging and Root Cause Analysis:Perform detailed analysis, debugging, and root cause identification for complex system interactions, data flows, and AI model behaviors to optimize performance, ensure reliability, and prevent recurrence of issues.

• Lead Rapid Prototyping and Iteration:Quickly develop proofs-of-concept and minimum viable products, often coding alongside client teams to demonstrate capabilities and gather feedback for iterative refinement, setting the pace for rapid delivery.

• Implement and Enforce Best Practices:Directly apply and evangelize engineering best practices for code quality, scalability, security, and maintainability across all deployed solutions, serving as a technical role model.
  

• 5+ years of experience in a hands-on, end-to-end delivery role for high-quality, scalable production solutions in a professional environment

• Strong background in Computer Science or a related engineering discipline

• Expert-level proficiency in one or more programming languages (e.g., JavaScript, Java, Python, Apex)

• Extensive hands-on experience building and deploying solutions with AI/LLM technologies, including integrating LLMs, applying advanced AI orchestration frameworks (e.g., LangChain, LlamaIndex), prompt engineering techniques, and experience with agentic frameworks

• Deep expertise in data modeling, processing, integration, and analytics, with demonstrable proficiency in enterprise data platforms (e.g., Salesforce Data Cloud, Snowflake, Databricks, BigQuery)

• Significant direct experience with the Salesforce platform, including advanced configuration, customization, and complex development

• Demonstrated entrepreneurship, a "get-things-done" attitude, and a focus on fast, impactful delivery, with a proven ability to lead technical initiatives

• Exceptional collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders

• Proven ability to lead technical engagements, mentor junior team members, and oversee technical aspects of projects

• Ability to travel 25-50% of the time, as needed to customer sites
  

• Extensive experience with Salesforce Data Cloud and/or Agentforce platform

• Experience developing and deploying conversational AI solutions within highly regulated industries

• Expert-level experience with Apex and/or Python coding languages in a professional setting

• Prior experience in a customer-facing, hands-on technical lead or architect role

• Advanced Salesforce platform certifications (e.g., Platform Developer II, Application Architect, System Architect)

• Deep knowledge across Salesforce CRM (Service, Sales, and Marketing Clouds)

• Extensive experience with Salesforce Flows and Lightning Web Components (LWC), including complex custom development

• Experience contributing to open-source AI frameworks or libraries

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As a trusted advisor, you will be the primary front-facing contact for Agentforce deployments, bridging customer strategic needs with our product innovation to ensure long-term success and value realization. You will play a critical role in defining and steering the Agentic AI strategy and roadmap for our customers, establishing guardrails, and ensuring responsible AI usage. You'll oversee complex deployments, fostering collaboration across various stakeholders, setting strategic goals, and proactively addressing challenges. You will also connect customer needs with product development, offering valuable field insights to influence enhancements and accelerate the product roadmap, ensuring the Agentforce platform remains at the forefront of AI solutions.

• Strategic Solutioning & Design Leadership:Lead the analysis and strategic design of intelligent AI-powered agents within Salesforce environments, leveraging Agentforce, Data Cloud, Flow, and Salesforce APIs. Synthesize complex business challenges into clear, actionable solution architectures and strategic deployment plans, focusing on business impact rather than technical execution.

• Deployment Ownership & Program Management:Provide comprehensive oversight for the successful deployment of Agentforce solutions, ensuring seamless integration with existing customer infrastructure. Monitor project progress, identify potential roadblocks, and strategically guide the optimization for long-term reliability, scalability, and security, including the establishment and governance of agent behavior guardrails.

• Executive Customer Relationship Management:Serve as the primary front-facing contact for Agentforce deployments, building and nurturing strong, trust-based relationships with C-suite executives and key customer stakeholders. Act as a strategic partner, deeply understanding their operational challenges and strategic goals, and presenting proposals that drive measurable value and adoption.

• AI Strategy & Responsible AI:Lead discussions around Agentic AI strategy and roadmapping for customers. Drive the adoption of foundational Responsible AI principles, including risk mitigation, bias and toxicity testing, and the setup of robust guardrails to ensure ethical and safe AI usage.

• Facilitation & Workshop Leadership:Design and lead interactive facilitation and workshopping sessions, such as agent design workshops and jobs-to-be-done analysis, to collaboratively define optimal AI solutions and drive alignment across customer teams.

• Conversation Design & User Experience:Apply foundational Conversation Design skills to guide the creation of intuitive, effective, and user-centric conversational AI experiences.

• Organizational Readiness & Change Management:Assess customer organizational readiness for AI adoption and guide them through necessary process transformations and reengineering to maximize the benefits of intelligent agents.

• Product Evolution & Strategic Feedback:

• 5+ years of experience in strategic solutioning and oversight of cloud-based technology deployments, with a proven track record of leading successful, impactful enterprise-level projects

• Understanding of the Salesforce platform and ecosystem

• Experience leading and overseeing deployments of AI/LLM technologies, including end-to-end engagement management

• Exceptional ability to confront open-ended problems in unstructured, ambiguous environments, demonstrating a curious, analytical, and solution-oriented approach

• Demonstrated entrepreneurial spirit, a "get-things-done" attitude, and a relentless focus on fast delivery and measurable customer impact

• Excellent collaboration and communication skills (written and verbal), with the ability to explain complex strategic and technical concepts to non-technical stakeholders and C-suite executives, and translate business needs into strategic requirements

• Proven experience managing executive customer relationships in a strategic advisory or consulting role

• Demonstrated AI consulting abilities from experience in conversation design, responsible AI practices, and prompt engineering

• Ability to travel 25-50% of the time, as needed to customer sites
  

• Experience with Salesforce Data Cloud and/or Agentforce platform

• Experience developing conversational AI solutions within regulated industries or highly sensitive environments (e.g., healthcare, finance)

• Salesforce platform certifications (e.g., Administrator, Data Cloud Consultant, Agentforce Specialist)

• Knowledgeable across Salesforce CRM (Service, Sales, and Marketing Clouds)

• Experience with AI/ML concepts beyond LLMs, such as natural language processing

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

If you require assistance due to a disability applying for open positions please submit a request via this.

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The Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate the solutions that address these requirements and provide business value.
Whether you are at the Associate level or beyond, we hire based on skills/experience and are open to hiring at all levels for the right candidate.
Responsibilities

• A Solution Engineer plays a pivotal role in aligning innovative strategies to technology solutions within complex accounts. This role focuses on partnering with clients and collaborating with internal team members to drive consensus on multi-product technology solutions across the various Salesforce product lines.

• Solutions Engineers work on a wide array of assignments including business development, operations and IT strategies, as well as product demonstrations. This person must assume the role of trusted advisor for driving innovative solutions forward while also improving business performance.

• Business Problem Solving: Take ambiguous and sophisticated business problems and using research and business assessment capabilities, define the problem, drive innovative ideas, define the opportunity set, and recommend practical next steps.

• Innovation Management: Bring focus to a client's decision making process by communicating and evaluating solution options, and driving consensus among key collaborators. In some instances, we help our clients develop new decision frameworks and governance processes that continue to deliver value far beyond a particular engagement.

• Connect Experiences: Demonstrate through software demos and rapid prototyping how connected experiences come to life with The Salesforce Solutions.

• "Solutioning" is fundamental to the SE role. It is important to realize that a component of the responsibilities will include assisting the customer, Account Executive and Professional Services team with the discovery, analysis and ultimately the recommendation of strategic solutions for the customer by delivering transformational pitches based in live product demonstrations to validate. These Solutions will use all of the Salesforce technologies to address the core challenges and objectives that are uniquely identified for each customer.

• Discover the customer's business needs, and position the best Salesforce solution to achieve those business objectives

• Build and present customized solutions and demonstrations focused on Salesforce products to multiple customer personas showing how Salesforce will accelerate their business strategies and a path to value.

• Convey a deep understanding of the customer's architecture as it pertains to Salesforce's solutions

• Orchestrate and lead cross-functional solutions guides, and align them to the opportunity strategy

• Develop and deliver the story of the customer experience aided by Salesforce technologies

• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position

• Ability to travel based on territory alignment and region

Required Qualifications:

• B.S. Computer Science, Software Engineering, MIS or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Knowledge of related applications, relational database and web technology

• Solid oral, written, presentation, collaboration and interpersonal communication skills

• Ability to work as part of a team to solve technical problems in varied political environments

• Minimum of 2 years of professional experience

Preferred Qualifications:

• Salesforce Certifications

• Previous experience as a solution/sales engineer for a CRM company or similar technology

• Basic programming experience in HTML and other web based technologies

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Responsibilities:

• Agent-Ready Data Harmonization & Management:

  • Strategically bring together and harmonize unstructured and structured data within Salesforce Data Cloud for the target solutions, ensuring it is primed for effective agentic consumption.

  • Develop and implement robust data governance strategies to maintain data quality, accessibility, and security for AI agent operations.

• Knowledge Object Utilization & SOP Integration:

  • Design and implement knowledge management systems, using Knowledge Objects to document and structure Standard Operating Procedures (SOPs), empowering agents to leverage step-by-step process guidelines.

  • Facilitate the rapid evolution of how to create knowledge artifacts to enable higher accuracy (via search indexes/ retrievers and structure of the SOPs)

• Headless Agent Development & Deployment:

  • Lead the design, development, and deployment of non-UI or headless agents capable of operating independently or in synchronized workflows across various process queues.

  • Engineer agentic workflows that seamlessly integrate with existing systems, enhancing overall process efficiency and automation.

• Augmented Decisioning & AI-Driven Insights:

  • Identify and implement strategic opportunities for AI agents to augment human decision-making, significantly reducing swivel chair work and enhancing operational efficiency.

  • Develop and deploy AI-driven solutions that provide intelligent insights and recommendations, empowering human employees to make more informed and efficient decisions.

• Agentic Audits :

  • Develop and implement automated systems that analyze incoming requests against established SOPs, proactively flagging potential deviations or compliance issues.

  • Ensure consistent adherence to SOPs through automated systems, streamlining request processing and minimizing manual intervention.

• Agent-First Solution Design & Implementation:

  • Architect and deploy transformative Salesforce solutions that seamlessly integrate AI agent capabilities into existing workflows, delivering exceptional productivity, customer satisfaction, and employee experience.

  • Translate complex business requirements into scalable and efficient Salesforce solutions, adhering to best practices and architectural standards, with a strong focus on AI agent integration.

  • Lead the design and implementation of Salesforce-based automation, workflows, and integrations, embedding AI agents directly into critical business processes.

  • Implement Governance and Trust frameworks.

  • Establish agent development and deployment processes.

• Agent-First Process Transformation & Optimization:

  • Conduct comprehensive analyses of existing GTM and G&A business processes, finding opportunities for optimization through the integration of AI agents.

  • Collaborate with cross-functional teams to develop and implement process transformation strategies that use the Salesforce platform and AI agent capabilities.

  • Utilize process mapping and gap analysis techniques to identify automation and efficiency gains through the implementation of Agent-First principles.

  • Build a strong semantic layer for trusted data.

  • Create metrics for agent ROI.

• Project Management & Stakeholder Collaboration:

  • Manage multiple Agent-First transformation projects simultaneously, ensuring on-time and within-budget delivery.

  • Develop detailed project plans, timelines, and resource allocation strategies, with a focus on AI agent development and deployment.

  • Foster strong relationships with team members across GTM and G&A functions, promoting collaboration and alignment on Agent-First initiatives.

  • Communicate complex AI concepts to technical, and non-technical audiences.

• Salesforce Expertise & Continuous Learning:

  • Maintain a deep understanding of the Salesforce platform and its AI capabilities, including Sales Cloud, Service Cloud, Data Cloud, and relevant modules.

  • Stay abreast of the latest Salesforce releases and AI technologies, identifying opportunities for innovation and optimization.

  • Serve as a subject matter expert on Salesforce solutions and AI agent integration, providing guidance and support to the team.

Required Skills/Experience:

• Bachelor's degree in Engineering or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

• 5+ years of experience in Salesforce solution design and implementation.

• Solid understanding of Salesforce platform architecture and capabilities.

• Demonstrated experience in process transformation and optimization.

• Excellent project management skills, with the ability to manage multiple projects simultaneously.

• Strong analytical and problem-solving skills.

• Superb communication and interpersonal skills.

• Experience with Salesforce configuration, custom development and integrations.

• Experience working with GTM and G&A functions.

Preferred Skills/Experience:

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform Developer).

• Experience with Agile methodologies.

• Experience with process mapping and business process re-engineering tools.

• Experience working within large, complex organizations.

This role is hybrid and goes into the office 3 days per week.

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