Technical Support Engineer – Identity Management jobs at Red Hat in United States, Raleigh

Job Summary

In this role, you will work closely with technical writers, content strategists, and other stakeholders to ensure a seamless and powerful content authoring and publishing experience for our users.

What you'll do

• Develop and customize AEM Guides components, templates, and workflows to meet specific documentation and publishing requirements.

• Design and implement DITA-OT plugins, specific schematron rules, specific post-processing pipelines in AEM.

• Configure and maintain the AEM publishing pipelines using DITA-OT for various output formats (PDF and HTML5) and optimize content in the Java Content Repository (JCR).

• Implement and manage content standards and a structured authoring environment, focusing on reuse, metadata, and file structure to improve content consistency across teams.

• Integrate AEM Guides with other internal systems and part of the Adobe stack with various APIs and web services.

• Configure and maintain AEM instances, including dispatcher configurations, user permissions, OSGi services, and system maintenance.

• Develop and implement strategic plans for the content platform that align with the larger Red Hat content vision and roadmap.

• Troubleshoot, debug, and optimize AEM performance and resolve technical issues related to content implementation and delivery.

• Document technical specifications, architecture, and development processes for knowledge sharing and future reference.

What you'll bring

• Proven experience as an AEM Developer, including custom component development and integration

• Expertise in AEM architecture and building blocks, including Sling Models, OSGi bundles, custom workflows, templates, and components.

• Familiarity with converting structured, topic-based source (in formats such as DITA/XML or AsciiDoc) to HTML and experience applying content architecture concepts like content reuse, metadata, single sourcing content, applying conditional values, and information architecture in a CMS.

• Knowledge of creating custom DITA-OT plugins and deploying them in the AEM Guides environment is preferred but not required.

• Advanced research and analytical skills for complex problem-solving and troubleshooting cross-functional issues.

• Ability to develop and implement strategic technical plans that fit into a larger content vision and roadmap.

• Experience with development tools such as Maven, Git, JIRA, Slack, and experience in operating in an Agile/Scrum methodology.

• Excellent written and verbal communication skills, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders.

• Experience working in a complex, cross-functional technology organization.

• Ability to manage multiple assignments at once and good project management skills.

The salary range for this position is $116,270.00 - $191,840.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What you will do:

During your first year as a Junior Technical Account Manager, you’ll participate in the FASTER Program, Field Accelerator for Sales and Technical Emerging Roles (we do love a good acronym), a comprehensive 12-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel. You'll gain hands-on experience with Red Hat's diverse portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one. This cohort-based program starts in September 2026. Through this experience, you will:

• Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services

• Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team

• Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications

• Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers

• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities.

• Focus on your personal and professional development as you grow your career at Red Hat.

• Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise.

As a Junior Technical Account Manager, you will also:

• Respond to customer inquiries and requests, following established procedures

• Document customer interactions and track issue resolution progress in designated systems

• Escalate complex technical issues to senior team members for guidance and resolution

• Participate in internal training programs to develop product knowledge and technical skills

• Perform customer onboarding and account maintenance tasks with the assistance of senior team members

• Proactively identify and document known solutions for common technical challenges

• Contribute to the creation and maintenance of knowledge base articles and support documentation

What you will bring

• Passion and curiosity for open source technology, desire to build a career within the Tech industry, and expertise in emerging technologies

• Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, upskilling boot camps, certificate programs, or military experience

• Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills with an attentive eye for detail in an enterprise IT-related project, showcasing the ability to diagnose and resolve complex issues

• Understand fundamental concepts of network communication and configuration

• Motivation to engage in self-directed learning on new technologies

• Demonstrated customer service skills and desire to be customer-focused, understanding customer needs, and helping them achieve their goals

• Effective communication (written and verbal), active listening and presentation skills

• Ability to work independently and collaboratively with internal teams and external customers

• Some exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus

• Full professional proficiency in written and spoken English

Primary Job Responsibilities:

• Design a program of need to know commands and understanding of Linux.

• Create and deliver external content like labs, blogs, how-to videos, tech tips, demos, papers, articles, etc.

• Create and deliver concept and technical presentations to Red Hat audiences

• Have an idea about how we can better show up with our product? Programatize that and do it!

Required skills:

• Technical background, with expertise in Linux

• Experience writing software on Linux (Python, node.js, php, or other language runtime)

• Desire to create high-quality, interesting, compelling technical content

• Success in a collaborative, technical environment.

• Excellent communication skills, both written and verbal

The following are considered a plus:

• Virtualization, Linux administration, using cloud based instances

What you will do:

• Win the confidence of our customers through the successful delivery of discovery, analysis and design workshops that shape and influence the customer’s architecture design decisions to align with the Red Hat solution.

• Lead consulting teams through successful customer pilot and production deployments, workload onboarding and ongoing lifecycle management

• Work closely with product business units, product engineering, consulting, support, and sales to ensure a world-class customer experience with Red Hat’s products.

• Contribute to the development of repeatable methodologies and tools designed to scale Red Hat’s services capabilities, promote repeatable customer engagements, and lower delivery risk.

What you will bring:

• Prior experience working in a consulting and architecture roles

• Good customer-facing skills; ability to present to customers and lead customer interactions

• Excellent knowledge of modern telco networks and protocols and their implementation in software based solutions at the architecture and hands-on delivery levels

• Experience designing and delivering cloud and automation technology for telco network platforms via distributed cross-functional teams and with telco-wide deployments

• Knowledge of Red Hat’s infrastructure solutions like Red Hat OpenShift Container Platform, Red Hat OpenStack Platform, Red Hat Enterprise Linux (RHEL)

• Excellent written and verbal language skills in French and English

• Willingness to travel across the region

• Red Hat Certifications are considered a plus

Job Summary:

During this internship, you will help apply data management and analysis techniques to quantify the health and sustainability of open source software communities. You will have regular contact with AL/ML engineers and other data scientists gaining important insights into how Red Hat fosters its open source communities to grow its business. And you'll collaborate with open source community builders to provide timely reports of upstream activities to Red Hat stakeholders.

Job Responsibilities:

• Collect and document input from Red Hat technology users, customers, and other stakeholders to understand customer needs and requirements.

• Execute and develop a competitive analysis through researching competitive solutions and documenting their relative strengths and weaknesses.

• Develop and prioritize and document requirements, epics, and user stories for new releases of our offerings.

• Translate key findings into visualized presentations

• Network with other talented interns in an inclusive workplace where you can be yourself and thrive

Required Skills:

• Excellent written and verbal communication skills in English

• Ability to manage tasks, meet deadlines and analyze data to foster data-driven decisions

• Ability to effectively establish and maintain communication with both internal and external stakeholders

• Strong organizational and logistical skills

• Passion, curiosity, and desire to create new things and examine how things work internally

• Willingness to learn and proactively work as a part of a wider team

The position i open as remote/hybrid/onsite for our entities in Poland, Spain, Italy, Portugal, Czechia.

What will you do:

• Diagnose problems, troubleshoot the issues, and develop solutions to technical issues

• Provide customers with a unique experience and amaze them with the quality of Red Hat support

• Engage and collaborate with in-house engineers and developers around the world to promote creative solutions and improve customer satisfaction

• Contribute to the global Red Hat knowledge management system by writing and publishing blog posts, whitepapers, and knowledge-base articles that deliver technical knowledge to our customers and the community

• Collaborate with your colleagues on various topics; be a respected member of the global team

• Constantly work on your skills and keep up with the latest technology trends

• Contribute to the open-source community and to product code, if you wish to

What will you bring:

• Knowledge of SSO technologies including SAML, Kerberos, OAuth, and OpenID Connect

• Experience with application server solutions like JBoss, Wildfly, or any other application WebServer

• Knowledge of LDAP servers like Active Directory, Red Hat Directory Server, or any LDAP server

• Experience with public key infrastructure (PKI)

• Familiarity with Java development, JDK utility key tool or OpenSSL, and Java security technologies

• Experience with technologies like Docker, containers, Kubernetes, and Red Hat OpenShift is a plus

• Excellent troubleshooting skills; passion for problem-solving and investigation

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

• Ability and willingness to learn new open-source middleware technologies

• Clear and effective English communication skills and ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat associates

• Experience in Customer Support or in consulting

The following are considered a plus:

• Experience with identity and access management solutions like Keycloak or any certified OpenID connect providers

• Experience with the JEE platform orQuarkus Frameworkand application server technologies like Web Services, Servlets, JavaServer Pages (JSP), Java Database Connectivity (JDBC), Hibernate, Java Message Service (JMS), JEE Security, etc.

Job Summary:

You will be part of a cohort of interns and have the opportunity to work on multiple projects within Global Engineering while also receiving learning and curriculum on different technologies. These projects and curriculum may include areas such as Ansible, RHEL, OpenShift, AI, and more. You’ll also have the chance to work with technologies like Python, GitHub, Java, Agile, JavaScript, etc.

In this role, you will work in an environment where different perspectives are invited, the best ideas are valued, and people feel empowered to contribute. Freedom and courage are two of our core values, which is why you can practice taking risks and exploring the unknown and developing strengths. Yet being a Red Hatter isn't just about being brave; it's also about demonstrating commitment and sticking to it.

Job Responsibilities:

• Work closely with your mentor to design, develop, and maintain code in Python, Golang or similar programming language

• Add new features, debug, identify, and track issues in Red Hat products (RHEL, OpenShift or other)

• Collaborate with the wider team members and other departments such as Quality Engineering, Designers, Product Management or Documentation team throughout the product cycle

• Network with other talented interns in an inclusive workplace where you can be yourself and thrive

Required Skills:

• Working knowledge of written and spoken English

• Basic knowledge of and passion for Software Engineering, basic knowledge and willingness to use Python, Golang or similar programming language

• Passion, curiosity, and desire to create new things and examine how things work internally

• Willingness to learn and proactively work as a part of a wider team