Jira Administrator jobs at Red Hat in United States, Raleigh

What will you do:

• Design and develop features for optimizing and improving the RHEL customer experience on public clouds, such as working on optimization and performance of RHEL deployment and improving cloud integrations with our partner cloud providers

• Communicate with peer engineers within your team and Red Hat as well as in relevant Open Source communities

• Collaborate with Release Engineering, Quality Engineering, Support, Product Management, and Documentation teams for releasing the new Cloud RHEL integrations

• Research, propose and develop new RHEL Cloud Solutions

What will you bring:

• Knowledge and curiosity about how Linux operating systems are assembled for and used in a public cloud environment

• Any professional software engineering experience, preferably Go, Python, or Bash

• Professional experience with Cloud Engineering, preferably one of the following Amazon AWS, Microsoft Azure, Google Cloud

• Strong problem-solving skills

• Ability to work effectively in a remote team

• Experience in Red Hat Enterprise Linux & working with integrations with Amazon AWS is preferrable.

• Experience with Cloud DevOps and/or CI/CD in GitLab or Jenkins & Linux rpm-based packaging is good to have

• Preferrable to have Technical Cloud Certifications

About the Job

Red Hat is seeking a skilled Jira Administrator with 3+ years of experience to manage, configure and optimize our Jira instance and support our teams in Agile project management as well as IT service management. This individual will maintain system stability, implement best practices and ensure Jira is used efficiently across the organization.

What You Will Do

• Administer, configure and maintain Jira, Confluence and other Atlassian tools

• Manage Jira projects, workflows, issue types, screens, fields and permission schemes

• Monitor and optimize Jira performance, conducting routine maintenance and cleanup

• Develop and maintain custom Jira dashboards, reports and automation using Jira Query Language (JQL) and Automation for Jira

• Implement integrations between Jira and other tools such as Bitbucket, GitHub, Jenkins and third-party plugins

• Support end-users by troubleshooting issues, providing training and documenting best practices

• Work with development, IT and Agile teams to tailor Jira configurations to meet business needs

• Ensure data integrity, perform regular system audits and manage system updates and upgrades

• Create and enforce governance policies for Jira usage and standard operating procedures

What You Will Bring

• 3+ years of hands-on experience in Jira administration, including configuration and customization

• Strong understanding of Jira Software, Jira Service Management and Confluence

• Proficiency in JQL, scripting (Groovy, Python, or PowerShell) and automation within Jira

• Experience with Jira plugins such as ScriptRunner, Rich Filters, EazyBI and others

• Familiarity with Agile methodologies (Scrum, Kanban) and ITSM processes

• Experience integrating Jira with DevOps tools (Bitbucket, GitHub, Jenkins, etc.)

• Strong troubleshooting skills with the ability to diagnose and resolve Jira and Confluence-related issues

• Ability to collaborate with cross-functional teams and communicate technical concepts effectively

• Experience withData Center or Server environments

• Knowledge of user management, permission schemes and security best practices in Jira

The following will be considered a plus:

• Atlassian Certifications (ACP-100: Jira Administration, ACP-120: Jira Cloud Administration)

• Experience with REST API integrations for Jira automation and data extraction

• Understanding of ITIL processes and ITSM best practices

• Experience with SQL queries and database administration for Jira

The salary range for this position is $77,520.00 - $124,020.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave