Business Value Senior Manager East Commercial Sales jobs at Red Hat in United States, Raleigh

What you will do:

During your first year as a Junior Technical Account Manager, you’ll participate in the FASTER Program, Field Accelerator for Sales and Technical Emerging Roles (we do love a good acronym), a comprehensive 12-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel. You'll gain hands-on experience with Red Hat's diverse portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one. This cohort-based program starts in September 2026. Through this experience, you will:

• Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services

• Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team

• Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications

• Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers

• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities.

• Focus on your personal and professional development as you grow your career at Red Hat.

• Support the Sales organizations’ goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise.

As a Junior Technical Account Manager, you will also:

• Respond to customer inquiries and requests, following established procedures

• Document customer interactions and track issue resolution progress in designated systems

• Escalate complex technical issues to senior team members for guidance and resolution

• Participate in internal training programs to develop product knowledge and technical skills

• Perform customer onboarding and account maintenance tasks with the assistance of senior team members

• Proactively identify and document known solutions for common technical challenges

• Contribute to the creation and maintenance of knowledge base articles and support documentation

What you will bring

• Passion and curiosity for open source technology, desire to build a career within the Tech industry, and expertise in emerging technologies

• Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, upskilling boot camps, certificate programs, or military experience

• Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills with an attentive eye for detail in an enterprise IT-related project, showcasing the ability to diagnose and resolve complex issues

• Understand fundamental concepts of network communication and configuration

• Motivation to engage in self-directed learning on new technologies

• Demonstrated customer service skills and desire to be customer-focused, understanding customer needs, and helping them achieve their goals

• Effective communication (written and verbal), active listening and presentation skills

• Ability to work independently and collaboratively with internal teams and external customers

• Some exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus

• Full professional proficiency in written and spoken English

Job Summary:

You will be part of a cohort of interns and have the opportunity to work on multiple projects within Global Engineering while also receiving learning and curriculum on different technologies. These projects and curriculum may include areas such as Ansible, RHEL, OpenShift, AI, and more. You’ll also have the chance to work with technologies like Python, GitHub, Java, Agile, JavaScript, etc.

In this role, you will work in an environment where different perspectives are invited, the best ideas are valued, and people feel empowered to contribute. Freedom and courage are two of our core values, which is why you can practice taking risks and exploring the unknown and developing strengths. Yet being a Red Hatter isn't just about being brave; it's also about demonstrating commitment and sticking to it.

Job Responsibilities:

• Work closely with your mentor to design, develop, and maintain code in Python, Golang or similar programming language

• Add new features, debug, identify, and track issues in Red Hat products (RHEL, OpenShift or other)

• Collaborate with the wider team members and other departments such as Quality Engineering, Designers, Product Management or Documentation team throughout the product cycle

• Network with other talented interns in an inclusive workplace where you can be yourself and thrive

Required Skills:

• Working knowledge of written and spoken English

• Basic knowledge of and passion for Software Engineering, basic knowledge and willingness to use Python, Golang or similar programming language

• Passion, curiosity, and desire to create new things and examine how things work internally

• Willingness to learn and proactively work as a part of a wider team

Primary Job Responsibilities:

• Design a program of need to know commands and understanding of Linux.

• Create and deliver external content like labs, blogs, how-to videos, tech tips, demos, papers, articles, etc.

• Create and deliver concept and technical presentations to Red Hat audiences

• Have an idea about how we can better show up with our product? Programatize that and do it!

Required skills:

• Technical background, with expertise in Linux

• Experience writing software on Linux (Python, node.js, php, or other language runtime)

• Desire to create high-quality, interesting, compelling technical content

• Success in a collaborative, technical environment.

• Excellent communication skills, both written and verbal

The following are considered a plus:

• Virtualization, Linux administration, using cloud based instances

Job Summary:

During this internship, you will help apply data management and analysis techniques to quantify the health and sustainability of open source software communities. You will have regular contact with AL/ML engineers and other data scientists gaining important insights into how Red Hat fosters its open source communities to grow its business. And you'll collaborate with open source community builders to provide timely reports of upstream activities to Red Hat stakeholders.

Job Responsibilities:

• Collect and document input from Red Hat technology users, customers, and other stakeholders to understand customer needs and requirements.

• Execute and develop a competitive analysis through researching competitive solutions and documenting their relative strengths and weaknesses.

• Develop and prioritize and document requirements, epics, and user stories for new releases of our offerings.

• Translate key findings into visualized presentations

• Network with other talented interns in an inclusive workplace where you can be yourself and thrive

Required Skills:

• Excellent written and verbal communication skills in English

• Ability to manage tasks, meet deadlines and analyze data to foster data-driven decisions

• Ability to effectively establish and maintain communication with both internal and external stakeholders

• Strong organizational and logistical skills

• Passion, curiosity, and desire to create new things and examine how things work internally

• Willingness to learn and proactively work as a part of a wider team

What you will do:

• Own the resilience testing roadmap for vLLM and llm-d: define resilience indicators, prioritize fault scenarios, and establish go/no-go gates for releases and CI/CD

• Design GPU/accelerator-aware fault experiments that target vLLM and the stack beneath it (drivers, GPU Operator/DevicePlugin, NCCL/collectives, storage/network paths, NUMA/topology)

• Build an automated harness (preferably extending krkn-chaos (https://github.com/krkn-chaos/krkn) ) to run controlled experiments with scoped blast radius, and evidence capture (logs, traces, metrics)

• Integrate fault signals into pipelines (GitHub Actions or otherwise) as resilience gates alongside performance gates

• Develop detection and diagnostics: dashboards and alerts for pre-fault signals (e.g., vLLM queue depth, GPU throttling, P2P downgrades, KV-cache pressure, allocator fragmentation)

• Triage and root-cause resilience regressions from field/customer issues; upstream bugs and fixes to vLLM and llm-d

• Explore and experiment with emerging AI technologies relevant to software development and testing, proactively identifying opportunities to incorporate new AI capabilities into existing workflows and tooling.

• Publish learnings (internal/external): failure patterns, playbooks, SLO templates, experiment libraries, and reference architectures; present at internal/external forums

What you will bring:

• 3+ years in reliability, and/or performance engineering on large-scale distributed systems

• Expertise in systems‑level software design

• Expertise with Kubernetes and modern LLM inference server stack (e.g., vLLM, TensorRT-LLM, TGI)

• Observability & forensics skills with experience with Prometheus/Grafana, OpenTelemetry tracing, eBPF/BPFTrace/perf, Nsight Systems, PyTorch Profiler; adept at converting raw signals into actionable narratives.

• Fluency in Python (data & ML), strong Bash/Linux skills

• Exceptional communication skills - able to translate raw data into customer value and executive narratives

• Commitment to open‑source values and upstream collaboration

The following is considered a plus:

• Master’s or PhD in Computer Science, AI, or a related field

• History of upstream contributions and community leadership, public talks or blogs on resilience, or chaos engineering

• Competitive benchmarking and failure characterization at scale.

The salary range for this position is $127,890.00 - $211,180.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

Job Summary:

As an intern, you will work closely with your mentor and gain experience on the marketing side, and you will be interacting with a broader team both locally and globally. The Product Marketing Marketing Manager (PMM) role, is a crucial role within an organization to develop and execute marketing plans for new and existing products. The intern will become familiar with and may be responsible for conducting market research, creating marketing materials, and managing the company's social media presence. The PMM works with cross-functional teams and the product manager to ensure the product's success.

In this role, you will work in an environment where diverse perspectives are invited, the best ideas are valued, and people feel empowered to contribute. Freedom and courage are two of our core values, which is why you can practice taking risks and exploring the unknown and developing strengths. Yet being a Red Hatter isn't just about being brave; it's also about demonstrating commitment and sticking to it.

Job Responsibilities:

• Work closely with your manager and mentor to learn to:

• Conduct market research, customer surveys, analyst inquiries, sales interviews, etc. to understand the market trends and potentially documenting case studies

• Develop and execute marketing plans for new, existing and multi-product offerings, which may include whitepaper, blogs, videos, website copy, and social media

• Create and/or refresh marketing assets and content, including presentations, case studies, solution briefs, web content, and data sheets for new, existing and multi product offerings

• Collaborate with partner business units and corporate marketing to ensure that assets are current, optimized, and impacting target business outcomes

• Produce internal communications and routinely update internal partners on program efforts and metrics

• Coordinate with your peers to ensure collaboration and consistency in all we do.

Required Skills:

• Excellent written and verbal communication skills.

• Passion, curiosity, and desire to learn

• Willingness to create new things and proactively working as a part of a wider team.

• Excellent critical thinking and problem-solving skills.

• Currently working towards a bachelor’s degree in a related major.

• Experience with social media marketing a plus

• Ability to

• Manage tasks and meet deadlines

• Understand of industry trends and best practice

• Analyze data to foster data-driven decisions

• Employ a customer focused approach

• Learn new technologies, such as; Google Workspace, Jira, Slack

Primary Job Responsibilities:

• Design a program of need to know commands and understanding of Linux.

• Create and deliver external content like labs, blogs, how-to videos, tech tips, demos, papers, articles, etc.

• Create and deliver concept and technical presentations to Red Hat audiences

• Have an idea about how we can better show up with our product? Programatize that and do it!

Required skills:

• Technical background, with expertise in Linux

• Experience writing software on Linux (Python, node.js, php, or other language runtime)

• Desire to create high-quality, interesting, compelling technical content

• Success in a collaborative, technical environment.

• Excellent communication skills, both written and verbal

The following are considered a plus:

• Virtualization, Linux administration, using cloud based instances