Jobs at Red Hat in United States, Indianapolis

About the Job :

Red Hat is looking for a Salesforce Architect with Salesforce Experience Cloud expertise to join the Core Business Platforms organization. You will be responsible for delivering the technology strategy for Salesforce use.

What will you do?

• Work collaboratively with business and technology stakeholders in defining future-state technology architectures and roadmap that take into account the business goals, priorities and timelines.

• Work with stakeholders to understand potential opportunities and recommend solutions.

• Work with business teams to rapidly test out hypotheses, setup and demo Salesforce functionality, and guide the development team for demos.

• Determine and produce artifacts that will guide technical teams to drive to meaningful business outcomes

• Provide oversight for technical work to ensure platform standards are followed

• Monitor and maintain platform health using KPIs for performance, data quality, technical debt and agility

• Maintain up-to-date documentation of current state architecture, data flows and integrations for Sales and Support applications.

• Acts as technical tier 4 for unresolved inquiries within the purview of the role.

• Collaborates with key stakeholders to ensure regulatory and overall data compliance and adherence to business process controls.

What will you bring?

• 7–10 years of Salesforce Development or advanced admin experience with 3+ years of experience as an application/platform architect, with responsibility for defining target state architecture for solutions on Salesforce

• Certifications: Salesforce Experience Cloud Consultant, Salesforce Certified Technical Architect (CTA) or Salesforce Systems Architect

• Strong working experience implementing Salesforce Experience Cloud for Partner Relationship Management (PRM)

• Extensive experience in implementing and managing complex compensation logic, configuring rewards and incentive rules for partners.

• Experience with Rebate Management and Loyalty management.

• Deep understanding of Sales and Service Cloud

• Demonstrated ability to engage stakeholders, align architectural designs, balance speed with best practices, and provide technical guidance to delivery teams.

• Must have expertise in complex Salesforce Flow design and merging, implementing integrations via Invocable objects, and aligning with BPMN-based business processes.

• Extensive knowledge of Salesforce governor limits

• Expertise in applications development such as: Integration Techniques/Patterns, Data Modeling/Patterns, Security Patterns

• Effective interpersonal skills to influence and socialize the solution designs

• Thorough understanding of the Sales domain.

• Experienced with the principles of agile development methodologies

The following are considered as a plus:

• Design and Building of custom solution or managed packages for Salesforce

• Technical governance oversight of multiple development teamsCRM Analytics (CRMA)iPaaS integration tools such as Workato, Boomi or integration using Kafka

Job Summary

Red Hat Software Engineering is looking for a Principal Software Quality Engineer to join our Secure Supply Chain organization (Remote). In this role, you will help test and verify offerings on top of Red Hat OpenShift. Using your expertise and principles of software engineering, automation and continuous improvement, you will help create a product where availability, reliability, and security are treated through the entire application life cycle, not treated as an afterthought. As a Principal software Quality Engineer, you will write and enhance test suite to ship product and also develop tools to automate software deployments, upgrades, scaling, monitoring, alerting, and testing. In this role, you will lead the release testing efforts and guide team members in their testing and CI related tasks. Successful applicants must reside in a country where Red Hat is registered to do business.

What you will do:

• Operate within Linux/UNIX environments

• Work with Containers such as Kubernetes or OpenShift

• Analyze and communicate the quality risks based on available data

• Design, develop, and maintain test automation frameworks, scripts

• Participate in upstream projects testing

• Lead and monitor the testing tasks in the team and guide the team members.

• Continuously strive for the test process improvements

• Familiarity with Agile methodologies and processes

• Own and implement the Quality strategy in the team

• Maintain and extend the continuous integration (CI) infrastructure

• Maintain regular communication with project stakeholders including development team, product owner and management.

• Conduct research on testing tools, frameworks and its integration

What you will Bring:

We're looking for a highly experienced Software Quality Engineer with 9+ years of experience from the industry with:

• Highly experienced with any programming language like Golang/Python-Must

• Experience with ​Kubernetes or OpenShift- Must

• Linux/UNIX operating systems

• Expertise with test automation frameworks like gauge/pytest/ginkgo- at least one, pytest preferred.

• Experience with UI testing

• Experience with CI/CD

• Knowledge of the UNIX -Advantage

The following is considered a plus

• Previous code contributions to open-source projects or code samples on GitHub

• Experience in integrating AI related tools to improve the testing processes

• Certification like ISTQB (Foundational/Advanced)

About the job:

The program manager will be responsible for executing the tooling strategy and management system for the Red Hat Tech Sales Practices team. This role will align very closely to the regional and global Red Hat tech sales functions, as well as APM and Operations team. You will be responsible for leading the adoption management system: Defining metrics, target methodology, and reporting process. This includes developing reports and analyzing data sets to provide guidance to our APM and Operations team. You will be responsible for leading the strategy definition and facilitating execution around tooling to make the Tech Sales team more productive, with a focus on Red Hat Sales Cloud.. This includes preparing briefings to senior leadership, aligning stakeholders, facilitating decision-making, tracking and reporting progress, and identifying and mitigating risks. Being highly organized is a must as you will be managing multiple initiatives at a time. You’ll need to have clear written and verbal communication and documented planning skills to succeed in this role.

This position has a direct reporting structure to the Global Sr Director, Tech Sales Practices.

What you will do:

• Execute the Productivity and Tooling strategy to ensure SA&A associates and leaders are able to efficiently execute their role.

• Use of Red Hat Sales Cloud, analytics tools and AI to solve tech sales challenges.

• Ensure the defined management system and metrics are consistently executed across all regions, focusing on product adoption

• Provide data analytics and insights to leadership

• Identify and execute task automation to make the tech sales more efficient

SUCCESS MEASURES AND KPIs

• Increased product consumption and adoption maturity

• Account Revenue Growth

What you will bring:

• Analytical and process-oriented mindset; ability to mine data to make data-driven decisions

• Experience with account management tooling, eg Red Hat Sales Cloud

• Experience with reporting and analytics tooling, eg, Snowflake, Tableau, Smartsheet

• Experience and tenacity to drive transformational change through a large, worldwide organization

• Demonstrated ability to work in a distributed, multicultural organization in a global and geo matrix.

• Very organized with strong project management skills; ability to implement structure (processes, frameworks) into daily functions

• Comfortable managing and solving complex business problems with no clear solution

• Strong communication skills, both oral and written and presentation skills

• Customer service focus, including the ability to deliver multiple priority projects with high customer satisfaction in a rapidly changing environment.

The salary range for this position is $86,770.00 - $138,850.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What will you do:

• Design, develop, and maintain comprehensive Salesforce reports to support day-to-day business operations and performance measurement

• Create advanced CRM Analytics (CRMA) reports and dashboards, providing detailed analysis to facilitate informed decision-making at global and regional levels

• Develop interactive and insightful Tableau dashboards that clearly visualize key performance metrics and trends

• Collaborate closely with stakeholders across various regions and functions to gather requirements and deliver tailored reporting solutions

• Provide analytical support and key data insights for Quarterly Business Reviews (QBRs), regional meetings, and ad-hoc reporting requests

• Ensure data accuracy, consistency, and timeliness across all reporting deliverables, maintaining the highest standards of quality

• Identify opportunities to streamline reporting processes, enhance efficiency, and drive continuous improvement within reporting and analytics practices

• Act as a trusted advisor to stakeholders, proactively identifying trends, insights, and recommendations based on data analysis

What will you bring:

• Bachelor’s degree in Business, Analytics, Information Systems, or a related field

• Minimum of 3-5 years experience in a reporting or analytics role, preferably within sales, marketing, or related operational teams

• Proven expertise in creating and managing Salesforce reports and dashboards

• Solid experience with CRM Analytics (CRMA), developing detailed analytical reports and insights

• Proficiency with Tableau or similar data visualization tools; demonstrated capability in creating intuitive and impactful dashboards

• Strong analytical and problem-solving skills, with an ability to interpret complex data and translate insights into actionable business recommendations

• Excellent communication and interpersonal skills, able to effectively engage with diverse, global stakeholder groups

• High level of attention to detail, accuracy, and commitment to delivering high-quality work under tight deadlines

• Ability to thrive in a fast-paced, agile environment, adapting swiftly to shifting priorities

• Familiarity with sales and marketing systems such as Outreach, Drift, Marketo, and other related platforms is an added advantage

About The Job

We’re not just looking for candidates who meet all the requirements, we’re looking for people who are excited about working with us and growing their career at Red Hat. We want to be transparent about what would make you most successful in the role but if you are excited by reading the job description and feel like you are right for the role, we encourage you to apply. This position could lead to regular on-site work with clients across North America, so a willingness to travel to customer locations up to 30-40 weeks per year is required. Applicants must reside within close proximity to a primary airport.

What You Will Do

•Assist in supporting customers in building enterprise technology infrastructures that are scalable, optimally managed, and adaptable to technological improvements using Red Hat technological solutions

•Focus on customer IT Automation and Enterprise Cloud Infrastructure solutions through deep technical hands-on work in these fields

•Continuously learn, grow, and adapt to new skills and technologies

•Work alongside leading financial services, retail, telecommunication, and institutional customers, though virtual and on-site collaboration

After joining Red Hat, you will go through an intensive customized training program on Red Hat technologies and Consulting solutions. Here's how your skill set will evolve and what you'll learn during your first year in the role:

•A baseline understanding of how to build technical solutions, integrated with existing enterprise systems, with technical guidance

•Learn technologies and consulting skills to enhance your abilities through enablements designed and taught by Red Hat experts and Red Hat certification

•Gain exposure and collaboration within Red Hat Services & the larger organization through everyday networking and community events

Within 3 months, be ready to deliver a project by attaining the following:

•Knowledge of how a customer use case can be developed into a project plan and how those requirements align with Red Hat’s technologies

•Continue expanding your knowledge and network, both internal and external, through enablement, communities, customers, and meetups

Within 6 months, begin to demonstrate technical leadership by accomplishing the following:

•Successfully implementing enterprise solutions in customer environments as part of delivery team

•Engage and share with our internal and external communities of practice on lessons learned, best practices, and how-tos

What You Will Bring

•Experience with delivering an technical implementation as part of a project or team

•Capable of contributing to technical projects through sustained teamwork and collaboration, ensuring the development of practical solutions.

•Ability to be well-organized in a fast-paced, ever-changing environment

•Ability to interact directly with customers across roles and organizations and clearly communicate technical and non-technical concepts

•Demonstrates ability to adapt quickly to new and unknown situations, ranging from managing deliverables to learning new technologies.

•Practical experience with at least one coding or scripting language. Examples include but are not limited to Java, Python, C++, YAML, Bash, JavaScript, React, etc.

•Familiarity with backend software development methodologies, frameworks, and development principles, including Agile, Code Management (Git), Software Development Life Cycle, etc.

•Interest in diving deep into backend software development, IT automation, cloud infrastructure, CI/CD, DevOps, and Artificial Intelligence

•Knowledge of and some experience with at least one Red Hat technology such as Red Hat Enterprise Linux, Red Hat OpenShift, or Red Hat Ansible is a plus

•Prior experience working in a customer-facing role is preferred

•Familiarity with open source software and open source as a business model is a plus

•Knowledge of Red Hat's product portfolio and subscription business model is a plus

The salary range for this position is $75,320.00 - $120,480.00. Actual offer will be based on your qualifications.

Pay Transparency

● Comprehensive medical, dental, and vision coverage

● Flexible Spending Account - healthcare and dependent care

● Health Savings Account - high deductible medical plan

● Retirement 401(k) with employer match

● Paid time off and holidays

● Paid parental leave plans for all new parents

● Leave benefits including disability, paid family medical leave, and paid military leave

What will you do:

• Lead a distributed team of IT professionals, including Software Application Engineers, Quality Assurance Engineers, Business Systems Analysts, Support Technicians, and/or Scrum Masters

• Provide coaching, mentorship, and regular performance feedback to help team members grow and thrive

• Collaborate closely with cross-functional stakeholders to shape roadmaps, plan releases, evaluate and leverage vendor partnerships, and negotiate vendor contracts

• Align project goals with team capacity, define clear requirements, and ensure healthy delivery practices

• Maintain open, proactive communication with stakeholders and senior leaders about business goals, progress, risks, and decision points

• Guide the technical direction of the team’s systems, emphasizing sustainable/automated practices, code quality, and customer experience

• Champion knowledge-sharing, documentation, and process improvement to support long-term success

• Oversee IT initiatives such as system upgrades, software implementations, and infrastructure enhancements

• Help define and uphold IT policies and procedures that promote secure, reliable systems

• Conduct regular audits and risk assessments to identify and address security vulnerabilities or issues with data privacy and/or system integrity

• Ensure compliance with relevant regulations and standards, such as GDPR and PII initiatives

• Stay engaged with new technologies and practices to keep our systems evolving in step with the industry

What will you bring:

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred

• 5-7 years of experience in software engineering or a comparable technical field, enabling you to effectively support and guide technical teams

• 1-3 years of experience as a people manager of a technical team

• 1-3 years of experience leading Agile teams, ideally with Jira implementation experience

• A track record of managing IT operations, systems, or teams; experience in training or learner-facing platforms is a bonus

• Working knowledge of IT infrastructure, security standards, and modern software development practices

• Strong organizational skills with the ability to plan, prioritize, and adapt in a dynamic environment

• Excellent communication and interpersonal skills, with a commitment to building trust and alignment both among direct reports and across diverse teams

• Relevant certifications in technology and/or project management are a plus

What will you do

• Engage with engineering teams to promote security-aware development of Red Hat technologies/solutions.

• Understand current and emerging threats in the enterprise product and service space.

• Analyze complex software systems and identify potential weaknesses in their architecture.

• Plan and carry out threat modeling activities, and realistic threat simulations across our offerings.

• Consult with software developers and product teams on improved security architecture.

• Ensure that product roadmaps and new features mitigate risk, adhere to security policies, and provide customers with minimal security risk.

• Contribute to customer facing security documentation, reference, and other data as used by the common vulnerabilities and exposures (CVE) pages.

• Promote Red Hat Product Security efforts within the community and the greater public.

What will you bring

• Bachelor's degree in computer science/engineering or equivalent/relevant work experience.

• Strong understanding of common security vulnerabilities, (e.g. OWASP Top Ten) including how to detect, demonstrate, mitigate and resolve them.

• Good understanding of Linux security technologies and product security experience; for example:

• POSIX Permissions, ACL, SELinux;

• Seccomp, Linux namespaces and cgroups;

• Linux administrations related to security: secure boot, TPMs, trusted execution environment, Linux boot chain, virtualization, containers and hypervisor security.

• Experience with one or more programming languages like Go, Python, C/C++, and a willingness to learn new ones.

• Knowledge and experience with modern container orchestration systems: Kubernetes, Openshift; comfortable with container technologies.

• Ability to work with minimal supervision, in a fast-paced environment with a multicultural team distributed across multiple countries and time zones.

• Solid communication and negotiation skills. Excellent collaboration skills and dedication as a teammate.

The following will be considered a plus:

• Familiarity with open source software and open source as a business model.

• Linux-specific and/or security-related certifications (e.g. RHCSA, RHCE, RHCA, CISSP, CISM, CSSLP, CISA, etc.)

• Work experience and/or certifications with cloud providers and cloud-related technologies (AWS, Azure, GCP, Tekton, Jenkins, etc.)