Account Solution Architect jobs at Red Hat in United States, Greenwood

About the Job:

You’ll be part of a team of consultants who are leaders in open hybrid cloud, platform modernisation, automation, and emerging practices - including foundational AI integration. Working in agile teams alongside our customers, you’ll build, test, and iterate on innovative prototypes that drive real business outcomes.

What will you do:

• Design and implement modern platform architectures with a strong understanding of Red Hat OpenShift, container orchestration, and automation at scale.

• Strong experience in managing “Day-2” operations of Kubernetes container platforms by collaborating with infrastructure teams in defining practices for platform deployment, platform hardening, platform observability, monitoring and alerting, capacity management, scalability, resiliency, security operations.

• Lead the discovery, architecture, and delivery of modern platforms and cloud-native applications, using technologies such as containers, APIs, microservices, and DevSecOps patterns.

• Collaborate with customer teams to co-create AI-ready platforms, enabling future use cases with foundational knowledge of AI/ML workloads.

• Remain hands-on with development and implementation — especially in prototyping, MVP creation, and agile iterative delivery.

• Present strategic roadmaps and architectural visions to customer stakeholders, from engineers to executives.

• Support technical presales efforts, workshops, and proofs of concept, bringing in business context and value-first thinking.

• Create reusable reference architectures, best practices, and delivery models, and mentor others in applying them.

• Contribute to the development of standard consulting offerings, frameworks, and capability playbooks.

What will you bring:

• Strong experience with Kubernetes, Docker, and Red Hat OpenShift or equivalent platforms

• In-depth expertise in managing multiple Kubernetes clusters across multi-cloud environments.

• Proven expertise in operationalisation of Kubernetes container platform through the adoption of Service Mesh, GitOps principles, and Serverless frameworks

• Migrating from XKS to OpenShift

• Proven leadership of modern software and platform transformation projects

• Hands-on coding experience in multiple languages (e.g., Java, Python, Go)

• Experience with infrastructure as code, automation tools, and CI/CD pipelines

• Practical understanding of microservices, API design, and DevOps practices

• Applied experience with agile, scrum, and cross-functional team collaboration

• Ability to advise customers on platform and application modernisation, with awareness of how platforms support emerging AI use cases.

• Excellent communication and facilitation skills with both technical and business audiences

• Willingness to travel up to 40% of the time

Nice to Have:

• Experience with Red Hat OpenShift AI, Open Data Hub, or similar MLOps platforms

• Foundational understanding of AI/ML, including containerized AI workloads, model deployment, open source AI frameworks

• Familiarity with AI architectures (e.g., RAG, model inference, GPU-aware scheduling)

• Engagement in open source communities or contributor background

What will you do

As a Specialist Solution Architect, you will focus on the Red Hat OpenShift, Application Services, and OpenShift AI product portfolio. Your role will involve delivering presentations, demos, proofs of concepts, and workshops to showcase Red Hat's solutions. Additionally, you will partner with sales, account architects, and the extended Red Hat teams to help customers make informed investments, ensuring their systems are scalable, flexible, and high-performing. Your ability to manage relationships and work with minimal supervision will be essential in helping customers achieve success.

• Collaborate with Red Hat account teams to present technical solutions and develop sales strategies.

• Gather requirements, analyze solutions architecture, and design, as well as present solutions to meet customer needs through workshops and other supporting activities.

• Research and respond to technical sections of RFIs and RFPs.

• Build strong relationships with customer teams, including technical influencers and executives.

• Serve as a technical advisor, leading discussions and guiding the implementation of cloud-native architectures.

• Stay updated on industry trends and continuously enhance your skills.

• Contribute to the team effort by sharing knowledge, documenting customer success stories, helping maintain the team lab environment, and participating in subject matter expert team initiatives.

• Willingness to travel up to 50%.

What will you bring

• Proficiency in Kubernetes and cloud-native architectures like containers, service mesh, and GitOps etc

• Experience with development tooling used to refactor, migrate, or develop applications, and understanding of application development methodologies and frameworks.

• Understanding of virtualization technologies such as KVM and VMware.

• Experience with infrastructure activities like installation, configuration, hardening, and components like networking, security, and high availability.

• Strong problem-solving abilities.

• Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.

• Minimum of 3 years in a customer-facing role; pre-sales experience is an added advantage.

What will you bring:

• Lead Subscription Management Workshops , educating clients on Red Hat’s subscription model and management tools to enhance their understanding and optimize subscription utilization.

• Collaborate with Analysts and SEAP regional teams to conduct in-depth asset discovery workshops, gaining insights into customer environments, platforms, and use cases to drive data-driven demand analysis and optimized subscription strategies.

• Serve as the primary technical point of contact for the Subscription Education and Awareness team, customers performing inventory exercises, and sales teams, offering expert guidance on asset management practices and data-driven subscription strategies.

• Enhance customer understanding of deployments, entitlement summaries, and infrastructure optimization , leveraging deep technical expertise and a passion for open-source solutions.

• Work closely with SEAP stakeholders to develop detailed deployment and subscription summaries, utilizing advanced data analysis techniques to provide valuable insights and strategic recommendations.

• Deliver engaging training sessions to diverse audiences—including customers, partners, and internal teams—on effective subscription management practices, improving adherence to best practices.

• Collaborate with Red Hat’s Product & Technologies teams to ensure alignment with the latest pricing, packaging, application guidance, and industry best practices.

• Provide technical consultation to customers by evaluating their deployments and recommending appropriate Red Hat solutions, ensuring compliance and efficiency through a data-driven approach.

What will you bring:

• 3+ years of experience as a sales engineer or equivalent experience architecting and implementing including, but not limited to: JBOSS, Linux and/or UNIX software solutions

• Solid communication and technical skills

• Demonstrated record of developing relationships at engineering, commercial, and executive levels within organizations

• Red Hat Certified Engineer (RHCE) or willingness to get certified within 180 days of being hired

• Knowledgeable and enthusiastic about open source technologies and community-based development

• Solid knowledge of JBoss, UNIX and Linux systems, preferably in Red Hat platform technologies

• Knowledge of Red Hat Enterprise Linux (RHEL), Red Hat Satellite, Ansible, and other related technologies

• Knowledge of virtualization, RHV, VMware and other related technologies

• Scripting experience with Python, Java, C, Perl, etc.

• Experience in presenting to internal stakeholders, and customers and communicating the value of solutions

What will you do:

• Perform technical reviews & share knowledge to proactively identify & prevent issues

• Understand your customers' technical infrastructures, hardware, processes, and offerings

• Perform initial or secondary investigations and respond to online and phone support requests

• Deliver key portfolio updates and assist customers with upgrades

• Manage customer cases and maintain clear and concise case documentation

• Create customer engagement plans & keep documentation on customer environments updated

• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings

• Engage with Red Hat's field teams, customers to ensure a positive Red Hat product & technology experience and a successful outcome resulting in long-term success

• Communicate how specific Red Hat product road-map align to customer use cases

• Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle

• Engage with Red Hat's product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption

• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert (SME) and mentor for specific technical and process areas

• Travel to visit customers, partners, conferences, and other events as needed.

What will you bring:

• Bachelor's degree in science or a technical field; engineering or computer science

• Competent reading and writing skills in English

• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support

• Upstream involvement in open source projects is a plus

• Indian citizenship or authorization to work in India

• RHEL

• Proven & strong system administration and troubleshooting experience with Red Hat Enterprise Linux, other Linux platforms, or Unix in a production environment

• Experience in a support, development, engineering, or quality assurance organization

• RHOCP

• Experience in Red Hat OpenShift Container Platform (RHOCP) or Kubernetes or Dockers cluster management

• Understanding of RHOCP Architecture & different types of RHOCP installations

• Experience in RHOCP Troubleshooting and data/logs collection

• Strong working knowledge of Prometheus, Grafana, Gitops ArgoCD , ACS , ACM will be considered a plus

About the Job:

You’ll be part of a team of consultants who are leaders in open hybrid cloud, platform modernisation, automation, and emerging practices - including foundational AI integration. Working in agile teams alongside our customers, you’ll build, test, and iterate on innovative prototypes that drive real business outcomes.

What will you do:

• Design and implement modern platform architectures with a strong understanding of Red Hat OpenShift, container orchestration, and automation at scale.

• Strong experience in managing “Day-2” operations of Kubernetes container platforms by collaborating with infrastructure teams in defining practices for platform deployment, platform hardening, platform observability, monitoring and alerting, capacity management, scalability, resiliency, security operations.

• Lead the discovery, architecture, and delivery of modern platforms and cloud-native applications, using technologies such as containers, APIs, microservices, and DevSecOps patterns.

• Collaborate with customer teams to co-create AI-ready platforms, enabling future use cases with foundational knowledge of AI/ML workloads.

• Remain hands-on with development and implementation — especially in prototyping, MVP creation, and agile iterative delivery.

• Present strategic roadmaps and architectural visions to customer stakeholders, from engineers to executives.

• Support technical presales efforts, workshops, and proofs of concept, bringing in business context and value-first thinking.

• Create reusable reference architectures, best practices, and delivery models, and mentor others in applying them.

• Contribute to the development of standard consulting offerings, frameworks, and capability playbooks.

What will you bring:

• Strong experience with Kubernetes, Docker, and Red Hat OpenShift or equivalent platforms

• In-depth expertise in managing multiple Kubernetes clusters across multi-cloud environments.

• Proven expertise in operationalisation of Kubernetes container platform through the adoption of Service Mesh, GitOps principles, and Serverless frameworks

• Migrating from XKS to OpenShift

• Proven leadership of modern software and platform transformation projects

• Hands-on coding experience in multiple languages (e.g., Java, Python, Go)

• Experience with infrastructure as code, automation tools, and CI/CD pipelines

• Practical understanding of microservices, API design, and DevOps practices

• Applied experience with agile, scrum, and cross-functional team collaboration

• Ability to advise customers on platform and application modernisation, with awareness of how platforms support emerging AI use cases.

• Excellent communication and facilitation skills with both technical and business audiences

• Willingness to travel up to 40% of the time

Nice to Have:

• Experience with Red Hat OpenShift AI, Open Data Hub, or similar MLOps platforms

• Foundational understanding of AI/ML, including containerized AI workloads, model deployment, open source AI frameworks

• Familiarity with AI architectures (e.g., RAG, model inference, GPU-aware scheduling)

• Engagement in open source communities or contributor background

What will you do

• Develop strategic relationships with our customers to become a trusted adviser for Red Hat's offerings and solutions

• Demonstrate ownership of the technical relationships and technical sales cycle within a set of named accounts in your territory

• Ensure revenue and new business quotas/targets and service objectives are met while maintaining a high level of satisfaction among prospective and existing customer

• Provide presales technical support to our Enterprise Sales team

• Support evaluations of our offerings and technical proofs of concepts

• Respond to customer and partner inquiries, including requests for proposal (RFPs) and requests for information (RFIs)

• Provides pre-sales technical support for the development and implementation of complex solutions.

• Use in-depth domain & product knowledge to provide technical expertise to customers or partners through sales presentations, product demonstrations, workshop, evaluations and Proof of Concept/Technology (POCs/POTs)

• Assess potential application of company products to meet customer needs and prepare detailed product specifications for the development and implementation of customer solutions.

• Create detailed design and implementation specifications for complex products/applications/solutions.

• Provide consultation to prospective users/customers/partners on product capability assessment and validation

What will you bring

• 10+ years of experience in the IT industry

• 5+ years of experience working as a presales engineer, consultant, IT architect, or equivalent supporting partners and enterprises

• 5+ years experience working in BFSI industry

• 5+ years of experience with solutions design or implementation complex application systems, cloud, multi-datacenter, and modernizing application environments, as well as multi-product integration

• Experience in Application Modernization, Digital Transformation and understanding of modern methodologies like Kubernetes, Containers & Microservices Architecture, agile development, and DevSecOps and associated capabilities like automation, orchestration, and configuration management

• Ability to explain technical concepts to non-technical audiences

• Familiarity with enterprise solutions and architectures, including cloud, big data, virtualization, storage, middleware, clustering, and high availability

• Excellent presentation skills; ability to present to small and large groups of mixed business, technical, management, and leadership audiences

• Record of developing relationships at engineering, commercial, and executive levels throughout large enterprise IT organizations

• Understanding of complex enterprise solutions and architectures

• Ability to work well in a team environment and collaborate with others to provide the best solutions

• Knowledge of sophisticated sales motions

• Willingness to travel up to 50% of the time

• Record of working with partners, distributors, consultants, and service partners to create solutions propositions around Red Hat's solutions

• Expertise in one or more offerings from the Red Hat portfolio like OpenShift, Ansible, RHEL, JBOSS, Application Services/Middleware

The following are considered a plus:

• Ability to handle multiple priorities and manage multiple large transactions between multiple organizations

• Experience working as an enterprise architect and strategizing with C-level users regarding technologies and roadmaps

• Red Hat Certified Architect (RHCA), Red Hat Certified Engineer (RHCE), VMware Certified Professional (VCP), or Information Technology Infrastructure Library (ITIL) certifications

What you will do:

• Provide timely presales technical support to the sales team through the development of compelling proposals and target architectures that solve customer business problems

• Use your Red Hat solutions knowledge to provide technical expertise to sales staff, customers, and partners through sales presentations, customer workshops, demonstrations of our offerings, evaluations, and proofs of concepts (PoCs)

• Research and write the responses to technical sections of RFIs, RFPs, and RFQs

• Demonstrate ownership of the technical relationships and technical sales cycle within a set of named accounts in your territory

• Communicate value, progress, and status of sales opportunities to all stakeholders

• Ensure revenue and new business quotas and service objectives are met while maintaining a high level of satisfaction among prospective and existing customer

What you will bring

• 6+ years of experience in complex presales & solution processes

• Excellent presentation skills; ability to present to small and large groups of mixed business, technical, management, and leadership audiences

• Record of developing relationships at engineering, commercial, and executive levels throughout large enterprise IT organizations

• Understanding of complex enterprise solutions and architectures

• Knowledge across Red Hat’s solutions categories in order to appropriately support aligned customers or domains

• Demonstrated ability to interpret technology and market trends as a foundation for the roadmaps for our offerings and technologies

• Presales and sales experience in consultative selling

• Excellent written and verbal communication skills in English

• Willingness to travel occasionally to deliver on customer expectations

• Knowledge of sophisticated sales motions

• Understanding of modern methodologies like Containers, agile development, and DevSecOps and associated capabilities like automation, orchestration, and configuration management

• A bachelor's or master's degree is a plus.

The following are considered a plus: