Senior Architect Apac Services jobs at Red Hat in Portugal, Miragaia E Marteleira

What you will do:

• Win the confidence of our customers through the successful delivery of discovery, analysis and design workshops that shape and influence the customer’s architecture design decisions to align with the Red Hat solution.

• Lead consulting teams through successful customer pilot and production deployments, workload onboarding and ongoing lifecycle management

• Work closely with product business units, product engineering, consulting, support, and sales to ensure a world-class customer experience with Red Hat’s products.

• Contribute to the development of repeatable methodologies and tools designed to scale Red Hat’s services capabilities, promote repeatable customer engagements, and lower delivery risk.

What you will bring:

• Prior experience working in a consulting and architecture roles

• Good customer-facing skills; ability to present to customers and lead customer interactions

• Excellent knowledge of modern telco networks and protocols and their implementation in software based solutions at the architecture and hands-on delivery levels

• Experience designing and delivering cloud and automation technology for telco network platforms via distributed cross-functional teams and with telco-wide deployments

• Knowledge of Red Hat’s infrastructure solutions like Red Hat OpenShift Container Platform, Red Hat OpenStack Platform, Red Hat Enterprise Linux (RHEL)

• Excellent written and verbal language skills in French and English

• Willingness to travel across the region

• Red Hat Certifications are considered a plus

About the job:

Red Hat is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat OpenShift Container Platform and Middleware. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications leading to resolution of such incidents. As a Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

What will you do:

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build a sense of trust with customers and serve as their advocate within Red Hat

• Perform technical reviews and share knowledge to identify and prevent issues

• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings

• Create customer engagement plans and keep the documentation on customer environments updated

• Support enterprise customers, implementing automated and containerized cloud application platform solutions

• Perform initial or secondary investigations and respond to online and phone support requests

• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues

• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues

• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas

• Deliver key portfolio updates and help our customers successfully implement upgrades

• Manage customer use cases and maintain clear and concise case documentation

• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption

• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases

• Travel, as necessary, to visit customers and attend events within the region

What will you bring:

• 10+ years of experience working in a customer support, development, engineering, or quality assurance (QA) organization

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with a focus on detail

• Experience with or working knowledge of Red Hat Enterprise Linux (RHEL), Dockers, and Kubernetes, JBoss and other Red Hat Middleware, OpenShift

• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

The following are considered a plus:

• Experience with system management, cloud, or server virtualization

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Red Hat Certified Engineer (RHCE) certification

• Prior experience working in a technical leadership or mentorship role

• Experience with training and presentation delivery

• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and IT automation (Red Hat Ansible Automation)

• Experience working in DevOps environments

• Software engineering background; experience with RPM-based Linux and Java technologies

• Experience deploying applications in cloud environments

• Experience developing containerized applications

• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

What you will do

• Collaborate with peers and upstream open source communities on the design and development of features, enhancements, and bug fixes related to cluster ingress and DNS.

• Develop and maintain controllers and operators in Go to manage networking solutions within Red Hat OpenShift.

• Engage with our support team to help them resolve complex customer networking issues.

• Work with our documentation team to improve documentation related to OpenShift's ingress and DNS capabilities.

• Interact with globally distributed open source project teams and communities inside and outside of Red Hat.

• Debug and troubleshoot complex networking issues using Linux-based tools and methodologies.

What you will bring

• Experience in software development, preferably in systems, networking, or cloud platform domains.

• Proficiency in programming with Go, with experience implementing controllers and/or operators on Kubernetes.

• Experience working with cloud technologies like Red Hat OpenShift, Kubernetes, Docker, and/or other cloud platforms.

• Knowledge of networking fundamentals and protocols such as TCP, TLS, HTTP, and DNS.

• Familiarity with networking tools and components like HAProxy, Envoy Proxy, CoreDNS, and ExternalDNS.

• Ability to proactively identify, address, and resolve issues with minimal supervision.

• Excellent written and verbal English communication skills.

• Passion for open source software and a constructive, collaborative mindset for sharing ideas openly.

The following are considered a plus

• Experience contributing to an open source project or community.

• Familiarity with the Gateway API specification or its implementations.

• Experience with debugging complex network issues in containerized environments.

In this role, you will drive the strategy, development, and execution of our sovereign platform offerings, ensuring they align with operational sovereignty, regulatory needs, and business demands of our customers. This role requires a deep understanding of on-prem infrastructure, hybrid cloud technologies, regulatory compliance, security frameworks, and market trends in sovereignty concerns. You will work closely with engineering, legal, compliance, and business teams to ensure our cloud solutions meet the highest standards of security, compliance, and performance. This is a great opportunity to develop our strategy for our sovereign cloud offering and work alongside some of the brightest minds in open source.

EMEA - UK and Ireland, Spain, Italy, Portugal, Israel

US - Raleigh, Boston are preferences or cities with good airplane connections

What you will do

• Define and execute the product roadmap for sovereign cloud solutions, ensuring alignment with multiple global data residency (e.g., AI Safety, DORA, CRA, FedRAMP, GDPR, CCPA, NIS2), security, and compliance requirements and regulations.

• Work with engineering and product teams to lead the design of scalable, secure, and compliant infrastructure and management capabilities and manage product lifecycles.

• Conduct in-depth market analysis to understand customer needs and feedback, competitive landscape, and industry trends, and collaborate with product and engineering stakeholders teams to implement features and enhancements following agile development practices.

• Partner with policy experts to engage with government agencies and regulatory bodies to align product offerings, and collaborate with legal and compliance teams to stay ahead of evolving regulations.

• Define security and compliance requirements and work with cybersecurity teams to ensure encryption, access controls, and data localization measures are in place.

• Support and coordinate audits, risk assessments, and certifications (e.g. ISO 27001, FedRAMP, SOC 2, NIST, SecNumCloud, etc.).

• Build strategic relationships with local infrastructure providers, technology partners, and regulators.

• Evangelize Red Hat’s sovereignty strategy and solution with customers, partners, analysts and media.

• Coordinate with marketing and sales teams to lead product releases, develop go-to-market strategies, manage strategic product positioning, and serve as the main point of contact for stakeholders, managing customer relationships, and feedback.

• Define pricing and business models for regulated infrastructure.

• Drive customer adoption and retention through value-driven product enhancements.

• Monitor key performance indicators (KPIs) to measure success and optimize offerings.

What you will bring

• 15+ years of experience in product management, cloud computing, or related fields.

• Deep understanding of cloud platforms (AWS, Azure, Google Cloud) and hybrid cloud environments.

• Strong knowledge of data sovereignty laws, security frameworks, and compliance requirements across multiple markets.

• Experience in regulated industries such as government, healthcare, finance, or defense.

• Proven track record of driving long-term product strategy, roadmaps, and market adoption.

• Ability to lead cross-functional teams across engineering, product, sales, and marketing, security, and legal teams.

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication and stakeholder management abilities.

• Experience with security certifications / standards (e.g. ISO 27001, FedRAMP, SOC 2, NIST, SecNumCloud, etc.).

• Experience or knowledge of US EAR/ITAR, EU/UK Dual Use Regulations, or similar laws.

• Knowledge of AI and edge computing in sovereign cloud environments.

• Familiarity with confidential computing and zero-trust security models.

• Familiarity with Red Hat’s portfolio is a plus.

• Willingness to travel up to 25 - 50%

Primary Job Responsibilities:

• Design a program of need to know commands and understanding of Linux.

• Create and deliver external content like labs, blogs, how-to videos, tech tips, demos, papers, articles, etc.

• Create and deliver concept and technical presentations to Red Hat audiences

• Have an idea about how we can better show up with our product? Programatize that and do it!

Required skills:

• Technical background, with expertise in Linux

• Experience writing software on Linux (Python, node.js, php, or other language runtime)

• Desire to create high-quality, interesting, compelling technical content

• Success in a collaborative, technical environment.

• Excellent communication skills, both written and verbal

The following are considered a plus:

• Virtualization, Linux administration, using cloud based instances

The position i open as remote/hybrid/onsite for our entities in Poland, Spain, Italy, Portugal, Czechia.

What will you do:

• Diagnose problems, troubleshoot the issues, and develop solutions to technical issues

• Provide customers with a unique experience and amaze them with the quality of Red Hat support

• Engage and collaborate with in-house engineers and developers around the world to promote creative solutions and improve customer satisfaction

• Contribute to the global Red Hat knowledge management system by writing and publishing blog posts, whitepapers, and knowledge-base articles that deliver technical knowledge to our customers and the community

• Collaborate with your colleagues on various topics; be a respected member of the global team

• Constantly work on your skills and keep up with the latest technology trends

• Contribute to the open-source community and to product code, if you wish to

What will you bring:

• Knowledge of SSO technologies including SAML, Kerberos, OAuth, and OpenID Connect

• Experience with application server solutions like JBoss, Wildfly, or any other application WebServer

• Knowledge of LDAP servers like Active Directory, Red Hat Directory Server, or any LDAP server

• Experience with public key infrastructure (PKI)

• Familiarity with Java development, JDK utility key tool or OpenSSL, and Java security technologies

• Experience with technologies like Docker, containers, Kubernetes, and Red Hat OpenShift is a plus

• Excellent troubleshooting skills; passion for problem-solving and investigation

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

• Ability and willingness to learn new open-source middleware technologies

• Clear and effective English communication skills and ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat associates

• Experience in Customer Support or in consulting

The following are considered a plus:

• Experience with identity and access management solutions like Keycloak or any certified OpenID connect providers

• Experience with the JEE platform orQuarkus Frameworkand application server technologies like Web Services, Servlets, JavaServer Pages (JSP), Java Database Connectivity (JDBC), Hibernate, Java Message Service (JMS), JEE Security, etc.

What You Will Do

• Design, develop and implement networking solutions for Red Hat's next-generation platforms, including Kubernetes and Red Hat OpenShift

• Become responsible for the quality of our offerings, participate in peer code reviews and continuous integration (CI) and continuous delivery (CD) and respond to security threats (CVEs)

• Participate in, lead and create upstream networking project communities, including contributing new development work and existing features and fixes for projects like Kubernetes (https://github.com/kubernetes/kubernetes/) , OVN-Kubernetes (https://github.com/ovn-org/ovn-kubernetes/) and Open Virtual Networking (OVN) (https://github.com/ovn-org/ovn)

• Use your deep networking expertise to help customers solve complex business problems with creative solutions

What You Will Bring

• Strong networking knowledge, including expertise in one or more of switching and routing protocols

• Experience with cloud technologies, network functions virtualization (NFV) and software-defined networking (SDN)

• Experience using programming languages like Go, Python or C/C++ Understanding of how open source and free software communities work

• Motivated with a proactive attitude, willingness to tackle new problems and an ability to develop new architectures and identify good ones

• Ability to work well as part of a team in a highly collaborative, distributed environment with a diverse team

• Good communication skills in English

The following are considered a plus:

• Experience with Kubernetes, Red Hat OpenShift and container networking technologies

• Experience with Linux networking technologies

• Experience with development for public cloud services, including Amazon Web Services (AWS), Google Compute Engine (GCE) and Microsoft Azure

• Ability to present to customers and stakeholders

• Previous contributions to open source projects or being an open source maintainer