Senior Solution Architect jobs at Red Hat in Mexico, Colima City

You will lead the design and development of scalable AI workloads that address the demands of diverse markets and industries globally with a special emphasis on the LATAM needs, including finance, telecommunications, manufacturing, and healthcare.

As a Senior AI Architect, you’ll also contribute to building regional expertise by mentoring architects and consultants, crafting repeatable delivery methodologies, and representing Red Hat as an industry leader in AI technologies.

At 3 months, be prepared to:

• Gain in-depth knowledge of Red Hat technologies by completing enablement programs focused on OpenShift and Red Hat AI platform.

• Scope and deliver consulting engagements for customers, applying Red Hat's expertise in containerization and AI technologies.

• Support regional consulting and sales teams in early customer engagements to scope solutions and articulate AI’s value proposition.

Within 6 months, be ready to:

• Lead the design and implementation of customer solutions on AI Platform. Develop expertise in areas such as distributed workloads, hardware accelerators at scale, or ISV partner integrations in LATAM markets.

• Collaborate with product engineering and sales teams to align customer feedback with Red Hat’s solutions roadmap.

• Collaborate with consultants in delivering high-quality AI projects.

Within 12 months, be contributing to broader regional and global objectives by:

• Driving the adoption of global AI best practices and methodologies across LATAM, enabling scalable and repeatable AI platform deployments.

• Engaging in active participation and contributing to the Red Hat AI community of practice by sharing lessons learned, best practices, and technical expertise.

• Representing Global in LATAM AI strategy discussions and contributing regional perspectives to Red Hat’s technology vision.

• Developing AI solutions tailored to the unique needs of LATAM customers with global vision.

What you will bring:

• Bachelor's degree or higher in computer science or a related technical field.

• Experience leading successful AI consulting engagements in the LATAM region or similar markets.

• Proven ability to architect and design complex solutions in rapidly evolving technology environments.

• The ability to stay on top of emerging solutions for AI and the ability to learn those technologies quickly.

• Experience with modern predictive and generative AI techniques.

• Strong application architecture and development expertise.

• Deep expertise with Red Hat OpenShift/Kubernetes and open source AI community projects such as Kubeflow, PyTorch and vLLM.

• Familiarity with AI use cases in industries such as finance, telecommunications, healthcare, or retail within LATAM.

• Demonstrated ability to advise senior IT and business executives, including experience presenting to C-level stakeholders.

• Hands-on experience with agile, DevOps, and MLOps methodologies.

• Excellent communication and presentation skills tailored to diverse cultural and professional audiences.

• Willingness to travel across LATAM (up to 35% of the time).

Job Summary

You’ll need to have a combination of advanced technical expertise, business insight, and excellent communication skills.

What you will do:

• Support Red Hat’s partners in leading presales pilots, initiatives, demonstrations, proofs of concepts (POC), evaluations, and benchmarks

• Understand the channel partner’s business model and demonstrate knowledge of partner go-to-market strategies and Red Hat’s relevance in comparison to other vendor's offerings

• Serve as a point of contact between partners and Red Hat, including evangelization for partner capabilities and implementation within Red Hat and vice versa

• Serve as an overall technical expert for Red Hat partner accounts and as a resource manager and coordinator for other specialists

• Take responsibility for developing, maintaining, and growing technical relationships with Red Hat’s partners e.g., Red Hat Champions

• Assess the technical expertise of Red Hat’s partners by developing and implementing technical enablement plans for focus partners and by regularly monitoring progress

• Integrate Red Hat’s technologies across Red Hat's five major solutions areas of platform, management, cloud, middleware, and storage to build joint solutions with partners

• Continue educational advancement to learn additional Red Hat’s solutions within your area of specialization and across the broader Red Hat portfolio

What you will bring:

• 7+ years of experience with Java programming

• 7+ years of experience with JEE programming with application servers e.g., Red Hat Middleware, Oracle WebLogic, IBM WebSphere, etc.

• Technical translating skills with the ability to explain technical concepts to non-technical audiences

• Proficient presentation skills to small and large groups of mixed audiences including business, technical, and management teams Knowledge of application architecture like MVC or Model 2, patterns, JDBC, CVS, build management, etc.

• Knowledge of enterprise architecture like UNIX, relational database management systems (RDBMS), message-oriented middleware (MOM), lightweight directory access protocol (LDAP), clustering, etc.

• Excellent written and verbal communication skills in English

• Willingness to travel up to 50%

• Presales and sales engineering experience are a plus

As an Application Development Architect, you will lead technical validation (scope of work & services proposals) and prototyping based on Red Hat OpenShift and Red Hat Application Services. You will then help our customers streamline their enterprise application development with a focus on cloud-native technologies and help them continuously improve feature releases.

What you will do:

• Able to design and deliver a standard solution implementation alone - Co-leads delivery for one product in a standard project

• Contributes to architectural design translation and takes full ownership for individual tasks in a complex project

• Assists in project planning and drives the team towards the goals that project leadership has put in place

• Plays a key role in managing customer expectations

• Can adapt their individual project tasks as customer environment issues come up

• Can clearly articulate customer benefits of Red Hat technologies, services, and products

• Trusted advisor to technical Red Hat and customer resources

• Identifies future opportunities for other Red Hat products/services for their customers and alerts sales team

• Actively guides consultants and associate consultants on their teams and provides feedback about their performance

• Recognizes leadership opportunities on their own and is willing to take them on

• Can confidently discuss the decisions of the team with leadership

• Handles crucial one-on-one conversations with tact and facilitates positive resolutions

• Able to explain their technical knowledge to non-technical audiences

• Capable of presenting to customers, general public, or internal audiences in their area of expertise

• Maintains Red Hat messaging in all communications

• Has a few certifications related to their area of expertise (not limited to Red Hat certifications)

• Actively consumes Red Hat advanced level training content (and/or pursues technical learning related to their projects)

• Keeps up to date on new Red Hat training as it is updated

• Embraces growth mindset in alignment with their yearly technical goals

• Be pioneer, try new technologies and self-study is a must

What you will bring:

• 6+ years of experience with and advanced knowledge of middleware technologies, including enterprise web or middleware development project experience with application integration using products such as Camel, Kafka, Quarkus, Keycloak, API Management on Red Hat OpenShift or Kubernetes

• 6+ years of experience working directly with enterprise stakeholders and architects on a range of development and deployment projects

• Consulting and people skills

• Experience providing technical leadership to a small team

• Experience defining solutions architectures and designing, implementing, and troubleshooting large-scale workable solutions

• Knowledge of software development methodologies, object-oriented design, and development principles, including enterprise integration and software design patterns

• Understanding of Java frameworks such as Quarkus/ Spring boot.

• Knowledge of DevOps or continuous integration (CI) and continuous development (CD) technologies like Tekton and Argo CD

• Understanding of automation and scripting tools like Red Hat Ansible Automation Platform

• Willingness to travel up to 30% of the time to customer locations throughout LATAM.

• Professional level of English, Spanish and Portuguese is required to assist LATAM customers & connect with global teams

What you will do:

• Commitment to providing exceptional customer experience by using professional communication and applying product knowledge and deep troubleshooting to perform direct actions in cluster environments to resolve various issues.

• Contribute to global initiatives and projects to constantly reduce customer effort, improve tooling, and design and write automation software to improve efficiency

• Act as the direct contact and adviser for customer inquiries and issues with their Cloud Services through our Customer Portal, conference call, and remote access.

• Proactively analyze cluster status Identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions.

• Record customer interactions including investigation, troubleshooting, and resolution of issues, to document diagnostic steps and issue resolution to create reusable solutions for future incidents.

• Create and maintain knowledge articles aligned with the KCS (Knowledge-Centered Service) methodology

• Responsible for partnering with internal teams and external parties to deliver seamless infrastructure support for Red Hat’s Cloud Services

• Manage incident and issue workloads to ensure that all customer issues are handled and resolved in a timely manner.

• Strong work ethic, able to work as part of a team and focus on customers and resolving their issues

• Be available to perform weekend shift duties on a rotational schedule.

What you will bring:

• 5+ Years in a customer facing role

• Proven experience in Infrastructure Implementation, Deployment, Administration, and Production Support of container technologies and orchestration platforms (cri-o, Kubernetes, xKS, Docker, OpenShift Container Platform)

• Experience with developer workflows, Continuous Integration (Jenkins) and Continuous Deployments paradigms

• Exceptional technical, analytical, and troubleshooting skills using tools like curl, strace, oc (kubectl), and Wireshark analysis to investigate and form precise action plans for issue remediation with components such as networking, system performance issues, Kubernetes, OpenShift Container Platform, Service Mesh, and RESTful API calls.

• Experience working with tools surrounding the Kubernetes ecosystem such as Prometheus, Grafana, FluentD, etc.

• Experience working with configuration management tools (Ansible, Terraform, etc.) and monitoring and automation tools (Ansible, Splunk, etc.)

• Proficient scripting and automation skills to convert manual and maintenance functions into fully orchestrated automation is a plus.

• Ability to operate in complex, highly secure, and highly available environments and interact with Site Reliability Engineer domain experts maintaining those environments

• Adhere to established ITIL practices such as Incident, Change, Problem, and Release Management

• Excellent communication and interpersonal skills with a desire to mentor other members of the support team, as well as share technical knowledge in a helpful and timely fashion

• Experienced with logging issues and working with issue tracking tools such as Jira.

• Ability to work as part of an agile team to actively communicate status and complete deliverables on schedule with a strong sense of initiative and ownership.

• Fluent in English and Spanish.