Jobs at Red Hat in Indonesia, Special Capital Region Of Jakarta

What You Will Do:

• Be responsible for customer account growth strategy regarding Red Hat Ansible Automation Platform solutions and use cases

• Collaborate with the Account team in the account planning process; analyze customers’ business drivers to create a narrative that positions Red Hat’s automation solutions as a key ingredient in delivering technology-fueled innovation and digital transformation

• Manage a complex sales cycle from prospecting to closing in collaboration with the account management team, solutions architects, and the professional services team

• Meet quantitative and qualitative performance expectations

• Use your leadership skills and extensive specialist experience in identifying transformation projects by engaging senior executives (C-Level decision makers) and winning their mindshare

• Capture compelling reasons for customers to undertake the project by illustrating the business impact of the Red Hat technology solutions

• Ensure Red Hat’s solutions are tailored to meet customer business requirements

• Ensure that the differentiated business value derived from the Red Hat solutions and Red Hat’s competitive advantages are understood and agreed upon by the customer decision makers

• Enable the Red Hat sales teams and partners so that they are also able to effectively communicate to the business the business value derived from Red Hat’s solutions

• Apply Red Hat’s journey-based service engagement programs and commercial buying programs to build long-term strategic relationships with customers

• Produce referenceable success stories for strategic solutions wins

What You Will Bring:

• 10+ years of experience selling automation and management software offerings, cloud services, or related technology offerings

• Value-based solutions selling experience; ability to translate customer business and transformation objectives to the value delivered by technology solutions

• Creative thinking, communication, and presentation skills

• Passion for open source technology and understanding of the Red Hat software subscription business model

• Proven ability to work seamlessly with global, cross-functional teams to achieve success on behalf of customers

• Balance of strategic, tactical, technical, and creative thinking skills

Specialist knowledge in the following domains:

• IT automation and management

• Business process automation

• Robotic process automation (RPA)

• IT security and compliance

• Artificial intelligence (AI) and operations

• DevOps, continuous integration (CI) and continuous delivery (CD), testing, software development life cycle (SDLC), agile methodology

• Hybrid cloud, public cloud, and private cloud

• Containers and Kubernetes

• Ability to present the business value of technology solutions

• Consumption pricing models; software subscriptions and licenses

• Understanding of Red Hat’s software portfolio and competitive offerings

Red Hat South East Asia TAM team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager in Jakarta, Indonesia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat Enterprise Linux / OpenShift Container Platform / Red Hat JBoss. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Senior Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

What You Will Do:

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build a sense of trust with customers and serve as their advocate within Red Hat

• Perform technical reviews and share knowledge to identify and prevent issues

• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings

• Create customer engagement plans and keep the documentation on customer environments updated

• Support enterprise customers, implementing automated and containerized cloud application platform solutions

• Perform initial or secondary investigations and respond to online and phone support requests

• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues

• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues

• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas

• Deliver key portfolio updates and help our customers successfully implement upgrades

• Manage customer use cases and maintain clear and concise case documentation

• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption

• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases

• Travel, as necessary, to visit customers and attend events within the country or region

What You Will Bring

• 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization

• 5+ years of expertise working on Red Hat Middleware Products, ie. JBOSS, Fuse, AMQ, Data Grid

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with a focus on detail

• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

The Following Are Considered a Plus

• Experience with system management, cloud, or Middleware

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Prior experience working in a technical leadership or mentorship role

• Experience with training and presentation delivery

• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes and Middleware

• Experience working in DevOps environments

• Software engineering background; experience with RPM-based Linux and Java technologies

• Experience deploying applications in cloud environments

• Experience developing containerized applications

• Software engineering background; experience with RPM-based Linux and Java technologies

• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

For more information on the technical account manager role please refer to:

About The Job:

The Red Hat South East Asia Technical Account Management (TAM) team is looking for an experienced, enterprise-level engineer to join us as a Senior Technical Account Manager based in either Indonesia/Philippines/Malaysia. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat Application Services (Middleware) products portfolio. You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Senior Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

What You Will Do:

• Manage and grow customer relationships by delivering attentive, relationship-based support

• Build a sense of trust with customers and serve as their advocate within Red Hat

• Perform technical reviews and share knowledge to identify and prevent issues

• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings

• Create customer engagement plans and keep the documentation on customer environments updated

• Support enterprise customers on 3 products portfolio for runtimes, integration and business automation.

• Perform initial or secondary investigations and respond to online and phone support requests

• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues

• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues

• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas

• Deliver key portfolio updates and help our customers successfully implement upgrades

• Manage customer use cases and maintain clear and concise case documentation

• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption

• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success

• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases

• Travel, as necessary, to visit customers and attend events within the country or region

What You Will Bring:

• 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization

• 5+ years of expertise working on Red Hat Middleware Products, ie. JBOSS, Fuse, AMQ, Data Grid

• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support

• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely

• Competent comprehension of enterprise architecture and strategic business drivers

• Ability to manage multiple issues and projects with a focus on detail

• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms

The Following Are Considered a Plus

• Experience with contanarised and cloud technology

• Bachelor's degree in a technology-related discipline, preferably computer science or engineering

• Prior experience working in a technical leadership or mentorship role

• Experience with training and presentation delivery

• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes, public cloud, etc.

• Experience working in DevOps environments

• Software engineering background; experience with RPM-based Linux and Java technologies

• Experience deploying applications in cloud environments

• Experience developing containerized applications

• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts

For more information on the technical account manager role please refer to: