Associate Escalation Manager jobs at Red Hat in Czechia, Brno
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Czechia
Brno
29 jobs found
05.01.2025
R
Red hat Associate Support Engineer - Global Enterprise Czechia, Southeast, Brno
Be a responsible party for day to day IT support and serve as a single point of contact for internal customers regarding IT issues, requests, and queries. Proactively monitor ticket...
Use your repertoire of professional skills to facilitate customer escalations. Building and leveraging relationships to drive action with the required internal teams. Consistently demonstrating a customer-first mindset across different levels...
Use your repertoire of professional skills to facilitate customer escalations. Building and leveraging relationships to drive action with the required internal teams. Consistently demonstrating a customer-first mindset across different levels...
Play an active part in developing various projects around OpenShift Customer services that allows customers and System Reliability Engineering (SRE) teams to manage their OpenShift clusters. Lead engineers in building...
Manage and maintain a team of technically skilled engineers. Manage customer escalations for highly technical support requests from enterprise customers. Maintain a high level of customer satisfaction. Continuously promote and...
Manage the front-line Technical Production Support team covering Red Hat Enhanced Support Customers and OpenStack SBR. Oversee the day-to-day activities of technical teams, consisting of junior to senior technical support...
Work with vendors, including assessors and other third party organizations. Set a path forward for your assigned compliance goals, be it internal audit, SOC, PCI, ISO or DORA. Develop and...
Be a responsible party for day to day IT support and serve as a single point of contact for internal customers regarding IT issues, requests, and queries. Proactively monitor ticket...
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