Openshift Senior Technical Support Engineer - Gcg jobs at Red Hat in China, Dehui City

Job Summary:

The OpenShift Virtualization team is looking for a Software Quality Engineer. In this role, you will work on industry-leading technologies such as Red Hat OpenShift, KubeVirt, Libvirt, and Qemu to ensure that we produce the highest quality virtual machine storage capabilities. You'll be responsible for all aspects of quality for Red Hat OpenShift Virtualization, including designing test plans, extending automation frameworks, and developing new automated tests. You will make sure our solutions fulfill the highest possible enterprise quality, performance, usability, and supportability. As a Software Quality Engineer, you will gain a deep technical understanding of a variety of popular technologies, including Virtualization, containers, Kubernetes, Red Hat OpenShift, and enterprise storage systems.

Regardless of your role and designation, you will have the freedom to showcase your leadership skills and ability to bring innovative solutions to complex problems at any level that will help you get wider visibility in our organization.

What you will do:

• Design, develop, and maintain automation in Python with Pytest framework for OpenShift Virtualization testing and implementation.

• Research new features, design test plans, and write test cases.

• Execute manual and automated tests for OpenShift Virtualization and deliver clear status in a timely manner.

• Conduct failure analysis, explore, identify, and document new bugs, advocate for the resolution of bugs, and communicate the impact on customers.

• Coordinate cross-component teams to be responsible for bug verification, and regression testing.

• Work in a fast-paced Agile global environment of talented Quality Engineers

• Constantly learn new things and maintain an overview of current technologies.

• Provide mentoring and leadership to junior Quality Engineers

What you will bring:

• 2+ years of experience automating test cases in Python with Pytest framework.

• 2+ years of professional experience working in QE or similar roles.

• Bachelor's degree (or higher, or equivalent in computer science or a related field).

• Experience working with globally distributed team members.

• Knowledge of testing methodologies and techniques.

• Knowledge of the Linux operating system (any distribution).

• Familiarity with Virtualization platforms and concepts.

• Familiarity with Storage concepts (SAN, NAS), and storage APIs (clone snapshot, attach, detach)

• Solid written and verbal communication skills in English

The following are considered a plus:

• Knowledge of Linux containers, Kubernetes, Red Hat OpenStack Platform, or Red Hat OpenShift

• Contributions to open-source projects or publicly available code samples

• Knowledge of cloud services/providers (GCP, OCI, AWS, Azure etc.)

• Knowledge of CI/CD and Jenkins

What you will do:

• Serve as the direct contact and adviser for customer inquiries about Red Hat OpenShift Container Platform, Red Hat OpenShift Virtualization as well as working with our Red Hat Ceph Storage and OpenShift Data Foundations teams;

• Deliver an exceptional customer experience by using professional communication skills, applying existing knowledge and deep troubleshooting to resolve a variety of issues;

• Contribute to the development of solutions through collaboration with engineering and development teams;

• Contribute to the global Red Hat’s knowledge management system;

• Mentor junior engineers by sharing expertise and fostering a culture of knowledge sharing within the team;

• Prioritize and resolve non-routine technical issues for customers with minimal supervision;

• Constantly work on your troubleshooting skills and keep up with the latest technology trends;

• Be available to perform weekend and holiday shift duties on a rotational schedule

What you will bring:

• Solid troubleshooting skills and passion for problem-solving and investigation;

• Excellent system administration skills and experience working in technical support or in customer-facing roles;

• Strong Knowledge of Kubernetes, Red Hat OpenShift Container Platform, Red Hat OpenShift Virtualization; Openshift Container Storage, Openshift Data Foundations and Ansible are all strong pluses;

• Red Hat Certified System Administrator (RHCSA) ;

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus;

• Ability to work as part of a team in an open-minded and collaborative approach;

• Good communication skills and the ability to listen to customer issues;

• Ability to learn new things with a desire to further grow and enhance your technical and interpersonal skills;

• Excellent verbal and written skills in English