Risk Ops Team Leader jobs at Rapyd in United Arab Emirates, Dubai

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Responsibilities:

• Lead a team of Transaction Monitoring Analysts responsible for monitoring, investigating and analyzing suspicious transaction and patterns among the company costumers.
• Oversee the end-to-end management of the alert queue to ensure timely and effective handling of alerts, while maintaining high-quality investigation standards.
• Drive team performance toward defined KPIs, including SLA adherence, detection accuracy, and alert resolution rates.
• Coordinate complex tasks and cross-functional investigations, ensuring the team delivers actionable insights and mitigation recommendations.
• Manage complex missions engaging internal and external stakeholders.
• Foster collaboration with risk, compliance and sales teams to continuously improve monitoring strategies and risk models.
• Act as the primary point of escalation for complex cases, guiding analysts and recommending mitigation actions combined risk and compliance domains.
• Create, monitor and oversee case queues ,all- to identify, triage and assess potential high exposure and escalation.
• Monitor emerging risk trends and assist in adapting monitoring frameworks to reflect evolving threats.
• Proactively identify and implement improvements to team procedures, workflows, and tools.
• Preform constants QA the team’s work

• 3-5 years of experience in fraud, risk, compliance transaction monitoring roles, preferably in the payment or fintech industry.
• minimum of 2 years of proven experience leading teams or mentoring junior analysts in a fast-paced, high-stakes environment.
• Team-oriented leader with strong interpersonal and communication skills.
• Fluency in English with excellent verbal and written communication skills.
• Strong understanding of risk indicators, fraud typologies, and the unique risks associated with high-risk merchant categories.
• Great analytical skills and mindset with experience in using data tools (e.g., SQL, Excel, BI dashboards) to identify trends and optimize processes.
• Demonstrated ability to manage alert queues efficiently and drive team results while maintaining accuracy and timeliness.
• Exceptional organizational and multitasking skills; capable of managing multiple complex workflows and prioritizing under pressure.
• High level of familiarity with regulatory frameworks, associated guidelines, and their operational significance of the payments industry.
• Thrives in a fast-paced environment while maintaining composure and being able to make sound decisions under pressure.
• Ability to lead by influence and drive execution cross-functional teams without direct authority.
• Bachelor’s degree in Business Administration, Finance, Accounting or Operations
• Background in transaction monitoring – a must
• CAMS – an advantage