Onboarding Product Director- Il jobs at Rapyd in Israel

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As a Partner Onboarding Manager you will:

• Build strong relationships with new partners, serving as their dedicated point of contact throughout onboarding. Understand their business goals and provide personalized guidance to maximize their value from Rapyd’s solutions.
• Design and execute a seamless onboarding experience for assigned partners. Manage the entire onboarding process, from pre-boarding to activation and beyond.
• Ensure accountability from the partner side by establishing clear expectations for their participation and timely completion of onboarding tasks. Work collaboratively with partners to identify and overcome any challenges that might hinder their progress towards achieving the expected volume or results.
• Work closely with cross-functional teams (Sales, Sales Engineers, Account Management, Product, Compliance) to ensure a smooth and efficient onboarding journey. Proactively address any roadblocks that may arise.
• Track and analyze onboarding metrics to identify areas for improvement. Continuously refine the onboarding process internally and with the partner for enhanced partner success.
• Develop and maintain onboarding resources, such as manuals and knowledge base articles, to equip partners with the knowledge they need to succeed.
• Maintain a deep understanding of Rapyd’s product offerings and features to provide partners with accurate and insightful information.

• Minimum 4 years of experience in international customer onboarding, customer success, or a related field.
• Solid understanding of the Card Acquiring space
• Experience working hand-in-hand with technical implementations teams, as well as with Compliance and Risk operations teams (especially in the payments / FinTech space).
• Strong understanding of partner journey mapping and best practices.
• Excellent communication, collaboration, and interpersonal skills.
• Proficiency in project management methodologies and tools.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Experience working in a cross-functional, high-growth global environment.
• Experience with CRM/CSM systems.
• High level Verbal and written communication in English is a must

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As a Director in the Security & IT division you will be responsible for:

• Manage complex global projects and teams in information systems, IT and security.
• Implement tools, conduct risk assessments, and maintain secure configurations for systems, cloud environments, and IT infrastructure
• Handle incidents and IT issues from detection to resolution, with post-incident analysis and prevention measures.
• Set and define the KPIs, SLAs and goals for the entire department.
• Own and lead administration, monitoring, and response for our systems and applications.
• Collaborate with cross-organization teams.
• Deal with Technical and managerial escalations.

• 5+ years experience managing a team in the IT, information systems or security field.
• 8+ years IT/IS/security related working experience.
• Experience with leading complex projects.
• Delivery oriented – you will have to deliver projects both independently and leading a team.
• Ability to communicate effectively in English – verbal and written.
• Strong organizational and time management skills.
• Strong leadership and decision-making skills.
• In-depth knowledge and experience of IT infrastructure including Networking and Cloud technologies.

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We are seeking a highly skilled and experiencedto join our team. In this pivotal role, you will be responsible for driving the Transaction Monitoring domain, managing multiple global teams, overseeing daily Transaction Monitoring and Risk Operations, focusing on enhancement and automation of relevant processes and workflows across the organization. You will play a critical part in strengthening our Transaction Monitoring framework, ensuring operational efficiency, adhering to regulatory requirements and fostering a culture of cooperation, collaboration and continuous improvement within a rapidly evolving global fintech environment.

Responsibilities:

• Director of Transaction Monitoring is a senior-level role focused on overseeing the systems and processes that monitor financial transactions for suspicious activity, particularly in the context of anti-money laundering and counter terrorist financing (AML & CTF), fraud prevention, screening and other Compliance and Risk-related operational flows. This position requires a deep understanding of regulatory operational frameworks, strong analytical and leadership skills, to develop and oversee strategies to detect and prevent financial crime.
• Leading, managing, mentoring and motivating multiple transaction monitoring teams – overseeing the work of analysts, investigators, and other team members involved in monitoring and reporting suspicious activity. Ensure operational efficiency, effectiveness as well as meeting organizational KPIs and SLAs.
• Promote a culture of proactivity, efficiency, innovation and continuous learning within the risk and compliance functions.
• Developing and implementing transaction monitoring and screening strategies, including designing and refining systems and procedures to identify unusual or potentially fraudulent transactions. As well as leading the strategic design and implementation of enhanced and automated/AI-based risk operations processes and workflows, leveraging cutting-edge technologies and best practices.
• Analyzing transaction data and identifying trends – using data analysis techniques to identify patterns and anomalies that may indicate money laundering, fraud, or other financial crimes.
• Point for escalations and decision making in investigations and other daily tasks and efforts.
• Continuously monitor the performance, progress, and exposure of risk-related activities, ensuring the effective implementation of recommendations and remediation plan, and embrace an ongoing improvement framework.
• Provide expert support and guidance during internal and external audits and regulatory examinations, ensuring timely and accurate delivery of required documentation and information.
• Engage proactively with a wide range of internal stakeholders, including Product, Compliance, Risk, FinOps, AI, R&D, Sales, Customer Support to streamline risk operations and identify opportunities for cross-functional synergies.
• Support cross-company processes and ad-hock tasks.

• Bachelor’s degree from a recognised educational/academic institution.
• 7+ years of experience in Risk/Compliance operations, FinCrime Prevention, Transaction Monitoring (or equivalent fields) with a strong preference for experience within a global Financial/Fintech company related to card transactions.
• 5+ years of managerial experience (could be part of the 7+ years above; at least 3 of them in managing managers) in Risk/Compliance operations, FinCrime Prevention, Transaction Monitoring (or equivalent fields).
• Proven track record of successfully modernizing, enhancing, automating and documenting complex TM processes and workflows.
• Empathy, integrity, emotional agility, accountability, problem-solving skills.
• Data-oriented mindset with a strong analytical aptitude. Ability to grasp the “whole picture” while maintaining attention to small/gating details.
• Exceptional written and verbal English communication skills, with the ability to articulate complex concepts clearly to diverse audiences.
• Self-motivated, outstanding inter-personal skills, with a demonstrated ability to collaborate effectively with cross-functional teams and build strong working relationships.
• Strong time management and project management skills; ability to manage multiple priorities and deliver results in a fast-paced environment.
• Highly self-motivated, driven, and independent, with a “can-do” approach and a hunger to continuously improve and move forward.
• Demonstrated creativity and self-confidence in problem-solving and proposing innovative solutions, “can-do” approach.
• The position is located in Israel, but involves significant engagement with global teams and challenges, hence global experience is strongly preferable.

The proposed Product Director will be responsible for:

Ensuring our onboarding flows are optimized for conversion, regulatory requirements, and customer experience.

Identifying new opportunities for personalization, automation, and experimentation to improve activation KPIs.

Responsibilities:

• Own the end-to-end onboarding experience : Define, articulate, and evolve a comprehensive product strategy for onboarding that balances growth, compliance, and seamless customer experience.
• Drive KPI-focused outcomes : Optimize the onboarding funnel for key metrics such as activation rate, time-to-value (TTV), drop-off reduction, and compliance completion.
• Champion customer-centric innovation : Develop and iterate onboarding flows based on deep understanding of user needs, feedback, and analytics across diverse customer segments and regions.
• Lead cross-functional alignment : Partner closely with Engineering, Design, Marketing, Compliance, Risk, and GTM teams to ensure consistent, scalable, and localized onboarding experiences.
• Ensure global compliance and scalability : Integrate regulatory, KYC/KYB, and AML requirements seamlessly into product flows, while preserving a high-quality UX for both enterprise and SMB clients.
• Design for personalization and automation : Introduce contextual onboarding paths tailored to industry, geography, and user profile, leveraging dynamic content and smart decisioning.
• Build systems for experimentation and learning : Establish robust A/B testing and experimentation frameworks to validate improvements and uncover new opportunities across the funnel.
• Monitor performance and customer insights : Continuously assess onboarding journeys using data analytics, heatmaps, customer interviews, and support feedback to identify friction points and growth opportunities.
• Mentor and lead product teams : Guide product managers and contribute to a culture of excellence, ownership, and continuous improvement within the Product organization.

• 10+ years of product management experience , including 4+ years specifically in onboarding, activation, or lifecycle product ownership in SaaS, fintech, or payments.
• Experience integrating AI or ML capabilities into product flows—such as adaptive onboarding paths, intelligent decisioning, document processing, or risk automation.
• Demonstrated ability to leverage AI tools and frameworks (e.g., recommendation systems, language models, classification models) to improve user journeys and reduce friction.
• Familiarity with working alongside data science, machine learning, or AI platform teams , and converting technical capabilities into business value and user impact.
• Track record of success in measuring and optimizing activation KPIs , especially in highly regulated and multi-market environments.
• Deep understanding of KYC/KYB/AML compliance requirements , fraud/risk considerations, and how to incorporate them smoothly into onboarding flows.
• Strong analytical skills, with fluency in using experimentation platforms, funnel analytics, and AI-driven insights to inform product decisions.
• Excellent communicator and collaborator, able to synthesize complex input from stakeholders and advocate for product strategy at the executive level.
• Proven leadership in cross-functional environments, and a strong bias toward action, experimentation, and results.
• Background in fintech, embedded finance, or global payments platforms is a significant advantage.

Description

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What You’ll Do

• Design end-to-end experiences for our products (Client Portal, Back office etc.) from concept through execution.
• Collaborate with product managers, developers, and stakeholders to turn complex fintech flows into intuitive and elegant solutions.
• Use customer insights, data, and usability testing to inform design decisions and iterate quickly.
• Create high-fidelity mockups, interaction specs, and design documentation.
• Maintain and evolve our design system to ensure consistency and scalability across the product.
• Contribute to the strategic direction of the product by identifying UX opportunities and design improvements.

What We’re Looking For

• 3–5 years of experience in product design
• Strong expertise in both UX and UI design
• Proficiency in Figma and familiarity with design system
• Hands-on experience with user research , including interviews and usability testing
• Experience designing for both B2B and B2C products
• Solid experience with mobile app interfaces (iOS and Android) — must-have
• Experience with AI-powered design tools – to enhance workflow and productivity
• Proven track record of designing complex systems for SaaS platforms
• Ability to work both independently and within cross-functional teams
• Excellent communication skills and high attention to detail
• Fintech or payments experience is a strong plus.ֿֿ

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As a Director of Security you will be responsible for:

• Implement tools, conduct vulnerability assessments, and maintain secure configurations for systems, cloud environments, and IT infrastructure
• Handle security incidents and IT issues from detection to resolution, with post-incident analysis and prevention measures.
• Set and define the KPIs, SLAs and goals for the entire department.
• Own and lead administration, monitoring, and response for our systems and applications.
• Manage complex security and IT projects.
• Collaborate with cross-organization teams.
• Deal with Technical and managerial escalations.

• 5+ years experience managing a team in the IT and security field.
• 8+ years IT and security related working experience.
• Ability to communicate effectively in English – verbal and written.
• Strong organizational and time management skills.
• Strong leadership and decision-making skills.
• Understanding of users management.
• Experience working with Google workspace and Jira.
• In-depth knowledge and experience of IT infrastructure including Networking and Cloud technologies.

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As a Global HR Director and Israel HR lead you will be responsible for:

This role will be part of the HR leadership team and will report directly to the COO.

• Leading HR agenda and overseeing all HR matters of the Israeli site of 400+ employees.
• Leading a team of HRBPs across Rapyd’s functional units on a global scale.
• Managing the global recruitment team, ensuring strategic alignment with business goals and optimizing hiring processes.
• Leading the Employee Experience function, developing and executing a global program, managing budgets, supporting local sites, and taking direct responsibility for Israel’s Employee Experience initiatives.
• Working closely with senior executive management on all HR-related topics and procedures, such as workforce planning, change management, performance management, organizational design changes, talent mobility, termination discussions, and more.
• Leading operational responsibility on HR organizational processes globally and locally.
• Owning, driving, and improving HR strategy towards talent and organizational excellence, enabling scale while maintaining our high-performing culture.
• Leading the growth of our global HR Department, continuous process improvement, and creative out-of-the-box solutions.
• Advising and supporting on a variety of matters including rewards and recognition, local labor laws, compensation, and benefits.
• Developing and steering HR strategies, identifying appropriate solutions, and ensuring their implementation within the broader HR guidelines and framework of Rapyd.

• 10+ years of experience as an HR leader.
• 5+ years of experience in managing and developing HR teams.
• Experience in managing HR in a fast-growing, scaling startup environment.
• Strong strategic thinking and business acumen.
• Successfully coaching and mentoring diverse and highly skilled managers & team members at all levels.
• Highly energetic, driven, and motivated.
• Excellent communication and interpersonal skills.
• Excellent English – A Must