Onboarding Manager jobs at Rapyd in Israel

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Responsibilities

• Provide IT support to users across multi-region environments and global teams.
• Manage users and permissions for cloud-based products.
• Deploy, support, and master the latest technologies.
• Handle onboarding and offboarding processes.
• Manage company computers and peripheral equipment.
• Administer and maintain business applications and systems.

• Minimum 2 years of experience as a Helpdesk Specialist in a cloud-based environment.
• Hands-on experience with Apple device MDM solutions such as Jamf, JumpCloud, or Kandji.
• Hands-on experience with Google Workspace (G Suite).
• Service-oriented, patient, and able to work independently.
• Fast learner with a proactive attitude.
• Solid understanding of computer systems, with experience installing and maintaining peripheral equipment.
• Knowledge of Atlassian products – an advantage.
• Basic scripting skills (PowerShell, Bash, or Python) – an advantage.
• Fluent in English.
• Good understanding of cloud environments – an advantage.

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We’re seeking a

Responsibilities

• Global Team Management : Lead, mentor, and empower a distributed team of talent acquisition professionals across different geographies. Drive a culture of excellence, collaboration, and continuous improvement, ensuring the team is equipped to meet and exceed global hiring goals.
• Strategic Leadership : Implement a global talent acquisition strategy that aligns with Rapyd’s business objectives. Partner closely with department heads and senior leadership to forecast talent needs, build robust pipelines, and influence workforce planning decisions.
• Operational Excellence : Oversee the entire end-to-end global recruitment lifecycle, from proactive sourcing and employer branding to offer management and onboarding. Implement data-driven processes and leverage modern recruitment tools, including ATS platforms, to enhance efficiency and effectiveness.
• Stakeholder Partnership : Serve as a strategic partner to hiring managers and key stakeholders across the organization. Provide expert guidance on market trends, compensation, and best practices to ensure a seamless and positive hiring experience.
• Talent Analytics : Utilize data to measure performance, identify areas for improvement, and inform strategic decisions. Provide regular reporting to leadership on recruitment metrics and progress.
• Experience & Brand Management : Champion Rapyd’s employer brand in the global market. Ensure a consistent, engaging, and positive candidate experience that reflects our company culture at every touchpoint.

• Minimum of 7 years of experience in talent acquisition, with at least 3 years in a leadership role managing a geographically dispersed team.
• Proven success in developing and executing global recruitment strategies within a fast-paced, high-growth environment.
• Experience with AI implementation and automation in recruitment processes.
• Expertise in a wide range of sourcing strategies, interviewing techniques, and modern assessment methods.
• Experience with Applicant Tracking Systems (ATS) and a data-driven approach to recruitment.
• Exceptional communication and interpersonal skills, with the ability to influence and build credibility at all levels of the organization.
• Proactive, collaborative, and results-oriented mindset.
• Fluency in English (written and spoken) is required.

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As a Partner Onboarding Manager you will:

• Build strong relationships with new partners, serving as their dedicated point of contact throughout onboarding. Understand their business goals and provide personalized guidance to maximize their value from Rapyd’s solutions.
• Design and execute a seamless onboarding experience for assigned partners. Manage the entire onboarding process, from pre-boarding to activation and beyond.
• Ensure accountability from the partner side by establishing clear expectations for their participation and timely completion of onboarding tasks. Work collaboratively with partners to identify and overcome any challenges that might hinder their progress towards achieving the expected volume or results.
• Work closely with cross-functional teams (Sales, Sales Engineers, Account Management, Product, Compliance) to ensure a smooth and efficient onboarding journey. Proactively address any roadblocks that may arise.
• Track and analyze onboarding metrics to identify areas for improvement. Continuously refine the onboarding process internally and with the partner for enhanced partner success.
• Develop and maintain onboarding resources, such as manuals and knowledge base articles, to equip partners with the knowledge they need to succeed.
• Maintain a deep understanding of Rapyd’s product offerings and features to provide partners with accurate and insightful information.

• Minimum 4 years of experience in international customer onboarding, customer success, or a related field.
• Solid understanding of the Card Acquiring space
• Experience working hand-in-hand with technical implementations teams, as well as with Compliance and Risk operations teams (especially in the payments / FinTech space).
• Strong understanding of partner journey mapping and best practices.
• Excellent communication, collaboration, and interpersonal skills.
• Proficiency in project management methodologies and tools.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Experience working in a cross-functional, high-growth global environment.
• Experience with CRM/CSM systems.
• High level Verbal and written communication in English is a must

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As a Revenue Operations Manager, In this pivotal role, you’ll help power the engine of our go-to-market strategy—driving operational efficiency, sharpening performance visibility, and delivering actionable insights that move the business forward. You’ll partner with stakeholders across Sales, Marketing, Finance, and the broader GTM organization to turn data into impactful decisions and fuel growth.

From building and maintaining performance dashboards to supporting strategic planning and optimizing sales processes, you’ll play a hands-on role in shaping how we operate. This is a deeply cross-functional position where your analytical skills, business insights, and attention to detail will be key.

Responsibilities:

• Identify inefficiencies in sales processes and lead initiatives to streamline workflows within the CRM.
• Design and implement scalable sales processes, monitoring adoption and iterating based on feedback and performance.
• Present data-driven insights and performance updates to key stakeholders and senior management.
• Track and analyze key business and operational metrics to support strategic revenue planning and decision-making.
• Build, manage, and continuously improve dashboards and reports to monitor KPIs and performance trends.
• Ensure data consistency, accuracy, and reliability across reporting platforms.
• Deliver training on new CRM processes and tools to global sales teams, and maintain up-to-date documentation and enablement materials.
• Manage and optimize the revenue technology stack, including CRM and marketing automation platforms, to ensure systems are aligned with business goals.
• Support day-to-day RevOps operations, including user onboarding/offboarding, access management, and admin tasks such as updating distribution lists and Google Groups.

• At least 5 years of experience in Revenue/Sales/Customer Operations or a similar cross-functional role supporting GTM and/or Commercial teams.
• Strong Business Intelligence (BI) skills with the ability to work with large datasets and develop actionable insights.- a must
• Hands-on experience building and managing reports and dashboards, with a strong preference for Looker.
• Proficiency with CRM systems such as Salesforce or HubSpot, with a deep understanding of CRM data structures.
• Strong knowledge of KPI tracking, performance measurement, and revenue funnel analysis.
• Experience in process improvement and change management within sales or GTM functions.
• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment.
• A true team player who is highly organized, detail-oriented, with a go-getter attitude, who has an acute sense of urgency, and is quick on his feet.
• Fluent English – both written and spoken – is required.

The proposed Product Director will be responsible for:

Ensuring our onboarding flows are optimized for conversion, regulatory requirements, and customer experience.

Identifying new opportunities for personalization, automation, and experimentation to improve activation KPIs.

Responsibilities:

• Own the end-to-end onboarding experience : Define, articulate, and evolve a comprehensive product strategy for onboarding that balances growth, compliance, and seamless customer experience.
• Drive KPI-focused outcomes : Optimize the onboarding funnel for key metrics such as activation rate, time-to-value (TTV), drop-off reduction, and compliance completion.
• Champion customer-centric innovation : Develop and iterate onboarding flows based on deep understanding of user needs, feedback, and analytics across diverse customer segments and regions.
• Lead cross-functional alignment : Partner closely with Engineering, Design, Marketing, Compliance, Risk, and GTM teams to ensure consistent, scalable, and localized onboarding experiences.
• Ensure global compliance and scalability : Integrate regulatory, KYC/KYB, and AML requirements seamlessly into product flows, while preserving a high-quality UX for both enterprise and SMB clients.
• Design for personalization and automation : Introduce contextual onboarding paths tailored to industry, geography, and user profile, leveraging dynamic content and smart decisioning.
• Build systems for experimentation and learning : Establish robust A/B testing and experimentation frameworks to validate improvements and uncover new opportunities across the funnel.
• Monitor performance and customer insights : Continuously assess onboarding journeys using data analytics, heatmaps, customer interviews, and support feedback to identify friction points and growth opportunities.
• Mentor and lead product teams : Guide product managers and contribute to a culture of excellence, ownership, and continuous improvement within the Product organization.

• 10+ years of product management experience , including 4+ years specifically in onboarding, activation, or lifecycle product ownership in SaaS, fintech, or payments.
• Experience integrating AI or ML capabilities into product flows—such as adaptive onboarding paths, intelligent decisioning, document processing, or risk automation.
• Demonstrated ability to leverage AI tools and frameworks (e.g., recommendation systems, language models, classification models) to improve user journeys and reduce friction.
• Familiarity with working alongside data science, machine learning, or AI platform teams , and converting technical capabilities into business value and user impact.
• Track record of success in measuring and optimizing activation KPIs , especially in highly regulated and multi-market environments.
• Deep understanding of KYC/KYB/AML compliance requirements , fraud/risk considerations, and how to incorporate them smoothly into onboarding flows.
• Strong analytical skills, with fluency in using experimentation platforms, funnel analytics, and AI-driven insights to inform product decisions.
• Excellent communicator and collaborator, able to synthesize complex input from stakeholders and advocate for product strategy at the executive level.
• Proven leadership in cross-functional environments, and a strong bias toward action, experimentation, and results.
• Background in fintech, embedded finance, or global payments platforms is a significant advantage.

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Responsibilities:

• RegTech Strategy & Implementation: Lead the identification, evaluation, and successful implementation of new RegTech solutions (both in-house developed and third-party vendor platforms) to strengthen compliance controls and optimize operational workflows.
• Stakeholder Collaboration: Work closely with cross-functional teams (Compliance, Risk, Operations, Product, Business, Legal, etc.) to integrate RegTech solutions seamlessly into our core operations and product offerings.
• Methodology & Best Practices: Establish and maintain clear, systematic methodologies for RegTech project management, deployment, and ongoing optimization, ensuring consistent high standards and industry best practices.
• Performance Monitoring & Reporting: Define key performance indicators (KPIs) for RegTech initiatives, monitor their effectiveness, and provide regular, insightful reports to senior management.
• Market Intelligence: Stay abreast of the latest RegTech trends, emerging technologies, and regulatory developments to ensure we remain at the forefront of relevant innovation.
• Team Contribution: Act as a subject matter expert, mentor, and thought leader within the Compliance Operations team, fostering a culture of continuous improvement and technological adoption.
• Guidance on RegTech for Compliance and Risk : Provide guidance to the product and development teams throughout the design and development processes regarding professional Compliance/Risk/Operational aspects, ensuring that the solutions align with regulatory requirements and best practices.
• Vision and Strategy: assist in articulating a comprehensive RegTech vision and strategy for AML and financial crimes products, including customers’ onboarding processes, sanction screening, transaction monitoring, financial crime case management, and ongoing review of new RegTech solutions, as well as ad-hoc needs/projects.
• Technology Assessment and new RegTech solutions: Conduct ongoing reviews of current and emerging RegTech technologies and vendors, evaluating their relevance to Rapyd’s products, and recommending improvements and enhancements as needed.
• Regulatory Bridge: Act as the bridge between regulatory requirements and technological implementation, translating compliance needs into effective technical solutions.

• Education or Equivalent: Bachelor’s degree or equivalent Fintech experience; advanced degree preferred.
• Relevant Experience: Minimum of 3+ years of successful, hands-on experience in a dedicated RegTech role within a hi-tech company, preferably a FinTech organization. Demonstrable track record of successfully implementing new regulatory technologies (in-house or vendor solutions) from concept to deployment.
• Other Experience: 5+ years experience in Compliance, Risk or Operations from a global financial institution or a FInTech company. The ideal candidate must possess a deep understanding of AML principles, risks and practices, with significant experience in designing and implementing AML strategies within financial technology environments.
• Technological Expertise: Extensive experience in both rule-based and pattern-based systems is essential. The candidate should have a proven track record of successfully leading technology-focused teams and projects in the financial crime and compliance domain.
• Industry Knowledge: Familiarity with the latest trends and advancements in RegTech and financial crime technologies is crucial. Understanding the challenges and complexities of AML compliance in the fintech industry will be a distinct advantage. In addition, strong understanding of regulatory technology landscapes, including areas such as AML/CFT, KYC, transaction monitoring, sanctions screening, and risk assessment. Familiarity with data analytics tools and methodologies relevant to compliance.
• Collaboration and Communication: The candidate must demonstrate strong inter-personal abilities, the capacity to collaborate across various teams, and the skill to mentor and guide technical and non-technical staff effectively. Excellent communication skills are required to convey complex technical concepts to non-technical stakeholders and to interact with clients, partners, and regulatory authorities. Full English proficiency (other languages are an advantage).
• Problem-Solving and Analytical Thinking: A proactive problem-solving approach and analytical mindset are essential to tackle the unique challenges associated with financial crime technologies and regulatory compliance.
• Adaptability: As a senior member of our team, the candidate should be adaptable to evolving industry dynamics and be able to respond effectively to changing regulatory landscapes.

Mindset & Approach:

• Assertive, can-do and hands-on approach: a proactive problem-solver who takes initiative and dives deep into execution.
• Emotionally agile: Capable of navigating complex situations and adapting quickly to dynamic environments and frequent changes.
• Dedicated & committed: Possesses a strong work ethic, willing to go above and beyond to deliver exceptional results.
• Self-starter/motivator: Highly autonomous, able to manage time effectively and work independently while also being a collaborative team player.
• Systematic thinker: Approaches challenges with a clear methodology and structured problem-solving skills.
• People-person: Excellent interpersonal and communication skills, with the ability to build strong relationships and influence stakeholders at all levels.

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Key responsibilities:

• Establish and develop a purchasing strategy plan.
• Single point of contact for vendor relationships.
• Search and source potential service providers.
• Maintain a database of approved suppliers.
• Review and process purchase orders.
• Ensure quality of procured items and address problems when they arise.
• Track contract validations with follow managers.
• Cost savings: bulk purchasing, vendor consolidation, better negotiation.
• Define and align contract payment terms and conditions.
• Provide reports for upper management.
• Stay current with purchasing technology trends and oversee purchase and implementation, as necessary.
• Determine and track KPIs.
• Adhere to laws, rules and regulations.
• Collaborate with stakeholders, forecast market trends, and ensure clear requirements documentation.

• 8+ years of experience in purchasing services, supply chain or a similar role.
• Bachelor’s degree in Procurement Management, Logistic, or a related field.
• Strong understanding of procurement processes and contract negotiation.
• Experience in managing vendor relationships and service level agreements.
• Strong financial acumen and experience in budget control and tracking.
• Excellent organizational, time management, and problem-solving skills.
• Ability to work with cross function organization.
• Strong communication and interpersonal skills.
• Proficiency in Google suite and excel expertise.
• Ability to work independently and as part of a team.
• A passion for innovation and a desire to drive continuous improvement.