Customer Service Representative - Order Management jobs at Philips

Your role:

• Support Project Managers (PMs) in the Sleep Therapy Platforms Project Management Office (PMO) in managing project teams, including tracking of project tasks and metrics, monitoring of document status, and development of dashboards.
• Interact with project team members and work together to update status of Teams Planner activities.
• Be a highly motivated, self-disciplined, open-minded individual possessing a proactive attitude.
• Successfully interact with group members in various technical and cross-functional disciplines, such as Quality, Regulatory, Clinical Affairs.
• Deliver creative solutions to somewhat complex and subjective project management challenges.

You're the right fit if:

• You are pursuing a Bachelor’s Degree in Engineering, preferably Bioengineering or Biomedical Engineering
• Your skills include solid basic computer skills including MS Office Suite, good communication and presentation skills for reporting project status, detail oriented documentation skills, and a passion for learning and leading
• You’ve acquired 2+ years of experience in University and/or previous internships or co-ops.
• You’re a highly motivated, self-disciplined, open-minded individual possessing a proactive attitude.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this

How we work together

This is an office role

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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The hourly pay range for this position is $25.00 to $29.00, plus overtime eligible. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

Details about our benefits can be found .

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to New Kensington.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Your role:

• Coordinate and manage all phases of service contracts, including compliance reviews and ensuring customer deliverables align with corporate policies. Confirm accuracy and a valid path to cash throughout the contract lifecycle.

• Manage competing priorities and deadlines while delivering excellent support to internal partners and external customers. Proactively assist teammates and maintain strong partnerships with Sales and internal teams to ensure aligned goals.

• Actively seek opportunities to challenge yourself and others, driving positive impact for the team, customers, and business. Lead or participate in projects for continuous improvement while modeling and coaching others.

• Assist with fiscal close reports and resolve customer entitlement issues related to service contract processing errors. Escalate issues to management as needed and perform other assigned duties.

• Utilize Salesforce, Enterprise Resource Planning, and custom databases to streamline data processes and serve as the main contact for service contract booking requests. Analyze complex contract requirements for compliance, communicate policies internally, maintain procedures, and apply cross-functional process knowledge.

You're the right fit if:

• You’ve acquired 3+ years of sales support experience.

• Your skills include level intermediate or better in MS Office (including experience using VLOOKUP and pivot and SAP systems tables). A bonus if you have experience working with Salesforce.

• You have at least a bachelor’s degree in business or a related field.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You’re an individual passionate about customer experience, operational excellence, and continuous development, with the ability to work efficiently under tight deadlines, take on new responsibilities, communicate effectively, collaborate well in teams, demonstrate strong interpersonal and organizational skills, and make confident decisions within established policies.

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .

• Discover

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The pay range for this position in Tennessee is $21.27 to $34.04 hourly.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Your role:

• Understanding and managing the business and driving the execution of account based sales plans and account strategies to achieve assigned targets
• Identifying opportunities that benefit the customer by listening attentively and adjusting to fit the audience and the message
• Building and delivering solutions that solve customer pain points and meeting customer expectations
• Developing relationships with decision makers and establishing executive level relationships within assigned accounts
• Monitoring competition and industry trends to provide effective feedback to management, commercial sales and marketing organizations

You're the right fit if:

• You’ve acquired 5+ years of experience in healthcare sales, Customer Service Sales Experience Preferred (Relevant Clinical and technical Experience will also be considered.
• Your skills include ability to work with prospects to develop strong business solution cases coupled with solid closing skills.
• You have a Bachelor’s degree, or 3+ years with a Master’s degree; or equivalent work experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an excellent verbal, presentation, and written communication skills.

How we work together

This is a field role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
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• Learn more about
• Learn more about

plus company fleet/car. Total compensation may be higher or lower dependent upon individual performance.

.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to New Jersey

556365 Operational Material Management (Bothell, WA)

Join our global supply chain team and lead efforts to optimize inventory strategy, improve supplier collaboration, and drive innovation in material planning processes.

Your role:

• Drive global inventory planning, product lifecycle management, and supplier-managed inventory to ensure material availability and optimized stock levels.
• Collaborate with procurement, supply chain, and cross-functional teams to identify improvement opportunities, manage shortages, and enhance planning processes.
• Lead order performance analysis, set master data standards, and implement supply chain strategies that improve cost efficiency and customer satisfaction.
• Support team development through coaching, process improvement initiatives, and integration of innovative planning tools and methodologies.

You're the right fit if:

• You’ve acquired 5+ years of experience in material planning, inventory management, or supply chain operations; prior experience in leading global or cross-functional teams is a plus.
• Your skills include deep knowledge of supply chain analytics, planning tools, ERP systems (e.g., SAP), and supplier collaboration best practices. Bonus if you hold CSCP (Certified Supply Chain Professional) or are a member of ASCM (Association for Supply Chain Management).
• You have a Bachelor’s degree in Business, Supply Chain, Operations, or a related field. A Master’s degree is preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .
• You’re an analytical and collaborative problem-solver with a continuous improvement mindset, experienced in cross-cultural communication and global supplier coordination.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
• Discover
• Learn more about
• Learn more about

The pay range for this position in Bothell, WA is $94,084 to $150,528

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found .

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside in
.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Field Service Engineer - New Hampshire

Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.

Your role:

• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs. Understand the customer's business and competitive environment; generate service revenue.
• Actively participate as a member of the regional work team; work to improve team processes and identify training gaps. Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools).
• Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork. Adhere to established training, quality, and safety requirements.
• Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively. Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems).
• Travel across the specified geography is required. The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays and travel by air and/or train may be required.

You're the right fit if:

• You’ve acquired 1+ years of experience in a diagnostic imaging (field or hospital-based) service environment or 3+ years of experience in other electromechanical industries. Experience with diagnosticx-ray/cardiovascular/cathlabs/image guided therapy equipment preferred.
• Your skills include the ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• You have an associate degree in electronics or related field, or equivalent combination of education and above listed experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You must be able to:
  • Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
  • Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).
  • Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Field Role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about.
• Discover
• Learn more about
• Learn more about

The hourly pay range for this position in New Hampshire is $27.76 to $44.42, plus overtime eligible.

This role also includes, field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to Lebanon, New Hampshire
.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

to join our Customer Care Solution Center organization within Services and Solutions Delivery. You will benefit from the team’s growing breadth and depth of healthcare products and services portfolio, and you will be challenged to drive our best-in-class reputation through top customer experience ratings.

Your role:

• Focus on ensuring sustained connectivity in targeted IS systems across NA Market and assuming ownership of a connectivity-related event from initiation to completion
• Improve connectivity of remote devices via IPSEC/SSL VPN tunnels, DSS, etc.
• Support network infrastructure improvement projects and resolve basic network and technical application problems
• Utilization of strong communication skills with local service, customer IT, and other groups involved in the Philips Remote Services (PRS) escalation process
• Implementing best practices and process improvements while diagnosing problems, applying effective solutions and determining follow up actions
• Escalating unsolved problems to helpdesk organizations when needed; communicate progress to project manager and leadership
• Initiate, support and drive remote Connectivity performance improvement programs within the Market

You're the right fit:

• You’ve acquired 3+ years helpdesk/support and/or Customer Services/Customer Relations experience; good understanding of networking concepts (CCNA level preferred)
• High School Diploma/GED required. CCNA preferred; Bachelor’s degree preferred.
• Communication and relationship management skills taking into account cultural and language differences
• Ability to demonstrate good understanding of Microsoft Excel and work with large amounts of data; analytical and problem-solving skills; ability to collaborate and coordinate cross-functionally
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is a remote based opportunity in the United States.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about.
• Discover
• Learn more about
• Learn more about

The hourly pay range for this positionin AZ, AR, ID, IA, KS, KY, LA, ME, MS, MO, NE, NM, OK, SC, SD, TN, UT, or WV is $26.03 to $41.65,plus overtime eligible. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

The hourly pay range for this position in AL, CO, FL, GA, HI, IL, IN, MI, MN, NV, NH, NC, ND, OH, OR, PA, TX, VT, VA, WI, or WY is $27.40 to $43.85,plus overtime eligible. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

The hourly pay range for this position in AK, DE, MD, NY, RI, or WA is $28.77 to $46.04,plus overtime eligible. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

The hourly pay range for this position in CA, CT, DC, MA, or NJ is$30.69 to $49.11, plus overtime eligible. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

For this position, you must reside within the United States of America.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.