Client Account Representative jobs at Philips

Your role:

• Understanding and managing the business and driving the execution of account based sales plans and account strategies to achieve assigned targets
• Identifying opportunities that benefit the customer by listening attentively and adjusting to fit the audience and the message
• Building and delivering solutions that solve customer pain points and meeting customer expectations
• Developing relationships with decision makers and establishing executive level relationships within assigned accounts
• Monitoring competition and industry trends to provide effective feedback to management, commercial sales and marketing organizations

You're the right fit if:

• You’ve acquired 5+ years of experience in healthcare sales, Customer Service Sales Experience Preferred (Relevant Clinical and technical Experience will also be considered.
• Your skills include ability to work with prospects to develop strong business solution cases coupled with solid closing skills.
• You have a Bachelor’s degree, or 3+ years with a Master’s degree; or equivalent work experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an excellent verbal, presentation, and written communication skills.

How we work together

This is a field role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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• Learn more about

plus company fleet/car. Total compensation may be higher or lower dependent upon individual performance.

.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to New Jersey

Patient Services Inbound Representative (Chicago, IL)

Bring your passion for making a meaningful difference in people's lives to the forefront in this vital role, where you will be the first point of contact for patients using ECG Solutions' heart monitors, providing crucial support and care.

Your role:

• Deliver exceptional, patient-focused support via phone or chat, addressing inquiries and resolving concerns related to services and monitors, including technical assistance and device activation.

• Accurately logs incoming calls, chats, and emails, documenting all support interactions in detail to ensure clear follow-up and effective issue resolution

• Collaborate within the Patient Services department to meet performance goals and maintain a high level of service in a team-oriented environment.

• Initial training spans 5 weeks, Monday to Friday, 9:00am to 5:30pm CST, under the mentorship of an Educator in a structured, hands-on setting.

• Following training, you will enter a 12-week ramp-up period, working Tuesday through Saturday from 1:00pm to 9:30pm CST with a holiday rotation.

You're the right fit if:

• You have a high school diploma or vocational education or a General Education Diploma (GED).

• You’ve acquired 1+ years of experience in customer service and/or product support; experience in a call center or with Salesforce is a plus.

• Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease. Skills in troubleshooting and providing technical support are preferred.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You are an excellent communicator with meticulous attention to detail, a collaborative mindset, and the ability to thrive in a dynamic, fast-paced environment. You consistently demonstrate patience and empathy in support interactions, ensuring a positive experience for all.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .

• Discover

• Learn more about

• Learn more about

The pay range for this position in Chicago, IL is $18.00-$29.00.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Patient Services Outbound Representative (Chicago, IL)

Let your dedication to enhancing lives radiate in this role, where you will serve as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor.

Your role:

• Engage in outbound phone calls to support patients in activating their monitoring devices and provide technical assistance as needed.

• Efficiently manage daily and weekly patient call lists while coordinating with Clinics and Account Executives to address service delays or cancellations.

• Contribute to the success of the Patient Services department by meeting key performance indicators and upholding a high standard of quality in a collaborative team-based setting.

• Initial training spans 3 weeks, Monday to Friday, 9:00am to 5:30pm CST, under the mentorship of an Educator in a structured, hands-on setting.

• Following training, you will enter a 12-week ramp-up period, working Monday through Friday from 11:00am-7:30pm CST with a holiday rotation.

You're the right fit if:

• You have a High School Diploma or Vocational Education.

• You’ve acquired 6+ months of customer service experience, whether over the phone or in-person.

• Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease. Skills in troubleshooting and providing technical support are preferred.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

• You’re an excellent communicator, maintain professionalism, empathy, and patience in all support interactions.

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .

• Discover

• Learn more about

• Learn more about

The pay range for this position in Chicago, IL is $18.00-$26.00.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Your role:

• Understanding and managing the business and driving the execution of account based sales plans and account strategies to achieve assigned targets
• Identifying opportunities that benefit the customer by listening attentively and adjusting to fit the audience and the message
• Building and delivering solutions that solve customer pain points and meeting customer expectations
• Developing relationships with decision makers and establishing executive level relationships within assigned accounts
• Monitoring competition and industry trends to provide effective feedback to management, commercial sales and marketing organizations

You're the right fit if:

• You’ve acquired 5+ years of experience in healthcare sales, Customer Service Sales Experience Preferred (Relevant Clinical and technical Experience will also be considered.
• Your skills include ability to work with prospects to develop strong business solution cases coupled with solid closing skills.
• You have a Bachelor’s degree, or 3+ years with a Master’s degree; or equivalent work experience.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an excellent verbal, presentation, and written communication skills.

How we work together

This is a field role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
• Discover
• Learn more about
• Learn more about

plus company fleet/car. Total compensation may be higher or lower dependent upon individual performance.

.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to NYC

As the Cardiac & Vascular Key Account Manager, you will be the primary point of contact for the customer service line leaders in the cardiovascular, surgery and operating room departments. Primarily responsible for the core products, which includes Image Guided Therapy (IGT), Mobile Surgery C-Arms and Services. You will also work collaboratively with our Image Guided Therapy Devices (IGT-D), Cardiovascular Ultrasound (CV Ultrasound), and Enterprise Diagnostic Informatics in Cardiology (EDI Cardiology) teammates. You will work closely with your account manager counterparts in Precision Diagnosis (CT, MRI, DXR) and Connected Care Patient Monitoring along with Account Executives, Specialists, Services and Solutions to identify, develop, and close opportunities in Philips installed, competitive installed, and new construction labs and operating rooms.
Your role:

• Establish territory growth plans and strategic initiatives and translates them into clear objectives and targets. Develop and continually refine business strategy for key accounts, customers, and territory to achieve sales targets. Understands and clearly articulates the broader Philips portfolio of offerings to include products, services, and solutions within and across businesses and clusters, and matches clinical, technical, and economic value propositions with customer needs.

• Document territory install base related to the solutions represented, establish plan to address all assigned accounts within the territory to include breakthrough competitive accounts, segment strategy and understand the market potential of your territory. Drive sales process by uncovering compelling customer events, engaging stakeholders, and escalating as appropriate. Understand sales stages and ability to navigate sales process by aligning to customer buying journey.

• Strong knowledge of competitive landscape, such as business models, product features, service offerings, and positioning.

You're the right fit if:

• You’ve acquired 5+ years of Medical Capital Sales Experience - required.

• Your skills include deep knowledge of the CV Portfolio.

• You have a BS/BA Degree in related discipline, or equivalent experience.

• Demonstrated Solution Selling and execution skills in a complex team selling environment

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

• Must reside within commuting distance to Cleveland with ability to travel overnight up to 25%

How we work together

This is a field role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .

• Discover

• Learn more about

• Learn more about

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

be provided for this position. For this position, you must reside inwithin commuting distance to themarket.

In this role, you will drive the innovation roadmap of the Radiology PACS client for our

Your role:

• Drive product innovation roadmap based on market segmentation, industry trendsand customer signals, and in alignment with the overall Radiology Informaticsportfolio strategy
• Work in close collaboration with a global multi-disciplinary team, ranging from productmarketing, regional clinical consultants, to R&D teams and architects
• Collaborate with customers in North America to define detailed use cases and reviewproduct requirements
• Act as a thought leader and industry spokesperson within and outside of Philips, andrepresent us at relevant tradeshows.

You're the right fit if:

• Bachelor's/ Master's Degree in Business Administration, Marketing, Engineering, Product Management or equivalent.You’ve acquired 10+ years of professional experience as clinical applicationsspecialist and/or product management preferably within a medical device orhealthcare information system regulated business
• You have a deep understanding of Radiology workflow & have PACS domainexpertise
• You have experience in AI technology and its application in medical imaging anddiagnostic workflows.You are detailed oriented, structured and analytical
• You have experience working across organizational boundaries, as well as in a globalorganization across various cultures and departments
• You have a collaborative spirit. Given the significant influence management andcross-functional team alignment, enjoy working as part of a high performing,enthusiastic teamYou have international experience; cultural sensitivity and self-reliant
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this

How we work together

This is an office role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
• Discover
• Learn more about
• Learn more about

The pay range for this position in Cambridge, MA is $135,240 to $216,348 per year.

No Sponsorship offered:

“US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa."

Your role:

• As a Philips ECG Solutions Account Executive, you will primarily be responsible for orchestrating the sales process from lead identification, prospect new business, maintain and grow existing client accounts and ensure sales strategies meet revenue objectives while promoting ECG Solutions products and services.
• You will be a part of a dynamic sales organization, calling on cardiologists, electrophysiologists, hospital administrators, in both the office and hospital and report to the Regional Sales Leader.
• You will drive sales revenue and overall market share inside the territory as well as nurturing existing accounts. You will arrange appointments, equipment demonstrations and eventual sales meetings of Philips ECG Solutions products and communicate the company’s competitive differentiation and value proposition to enhance sales and convert competitive accounts
• This is a field-based role and will require daily travel in the territory (Birmingham, Tuscaloosa, AL and Meridian and Starkville, MS)

You're the right fit if:

• Minimum 2 years of sales experience reflecting a track record of proven success within the Medical Device and / or Biotechnology arena, preferably in cardiology. Demonstrated track record of consistently meeting or exceeding an annual quota of more than $1M.
• Your skills include advanced selling capability that showcases commitment to sales and company strategy, customer satisfaction, negotiation and the ability to close. Experience and success in hunting for new business; experience selling in hospitals or IDNs preferred. Strong communication and presentation skills required.
• You have a Bachelor’s degree in Business Administration, Marketing or health related field; or equivalent combination of education and experience.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about .
• Discover
• Learn more about
• Learn more about

.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.