Jobs at Philips in Malaysia, Petaling Jaya

You are responsible for

As a Clinical Specialist, you will be responsible for developing and executing instruction programs for users to maximize their independence in operating the system and functions. You will customize the system to meet the specific needs of users, working closely with project and account management to maximize performance. Additionally, you will handle trial installations, monitor system usage, solve operational issues, and adapt systems based on user feedback. This role also involves conducting demonstrations and presentations to boost sales, staying updated with product developments, and contributing to the development of new functionalities or improved system settings.

Sales support

• Assess customer training and education needs.
• Plan learning activities based on customer needs.
• Perform configuration of hospital patient monitoring products and solutions.
• Deliver customer training and provide go-live support.
• Provide services in accordance with the scope of the engagement.
• Apply adult learning principles in training and education delivery.
• Utilize various learning methods and authorized training tools.
• Maintain records in accordance with established procedures.
• Work with the installation team to ensure the clinical accuracy of installed systems.
• Demonstrate knowledge and clinical competence with patient monitoring products and solutions.
• Understand clinical workflow within the area of practice.
• Provide pre-sales clinical and application expertise for the sales team.
• Stay current on product, services, IT, and industry trends to offer best-in-class education for customers.

Required Skills and Qualifications

• Degree-level education or equivalent.
• In-depth knowledge and experience with Philips patient monitoring products in the clinical environment.
• At least 5 years of experience in the clinical and/or medical informatics field.
• Excellent communication and interpersonal skill
• Excellent organizational and time management skills.

Preferred Experience

• Experience in providing post-sales clinical application training to end-users, technicians, and operators.
• Experience in providing pre-sales support through product demonstrations, seminars, and trade shows.
• Ability to work as part of an account team to meet modality results according to account plans and targets.
• Experience in retraining hospital staff on new product releases, upgrades, or changes in operating procedures.
• Ability to provide applications reports on the completion of all application visits.
• Experience conducting regular visits to customers to obtain feedback on training delivery and customer satisfaction.
• A willingness to support application training in the region as required.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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Key Responsibilities:

• Manage and maintain effective communication with customers in relation to logged service requests.
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service tools for the logging, triage and classification of cases in line with published work instructions, leading to resolution – remotely or onsite.
• Monitoring of cases to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved
• Negotiating and prioritizing case load with the Service Delivery Manager and/or the support team members.
• Work on root cause analysis of the incident when needed and work with Problem management team or Subject Matter Expert for further analysis.
• Undertaking analysis of cases to identify recurring incidents and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate in weekly rotating on-call responsibilities, providing 24/7 coverage.
• Work with team to perform preventive maintenance.
• Participate and contribute in cross functional team as an active team member
• Scoping, designing, building, deploying and/or integrating solutions · Fulfilling software implementation deliverables such as detailed design documentation, system build, configuration and testing ·
• Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution · Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment.
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development ·
• Practices strong configuration management and version control · Execute activities as described in the Philips Excellence Process Framework
• Manage and maintain effective communication with customers in relation to logged service requests and project deployment.
• Mentors and trains customers to maintain their systems · Is a customer advocate and leverages insights to drive product decisions.
• Participate and contribute in cross functional team as an active team member. Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects ·
• Manage effective communication with internal and external cross functional teams.
• Effectively utilize service and project management tools for the logging, triage and classification of cases and time worked against a project in line with published work instructions, leading to resolution – remotely or onsite.
• Resolve technical issues and offer proactive technical support ·
• Monitoring of cases that has been assigned to ensure SLAs are being met for communication and resolution, escalating cases where SLA breach is approaching, and a case is unresolved.
• Meeting project milestones and timelines for tasks / activities that has been assigned.
• Negotiating and prioritizing, timelines, case load with various internal stakeholders and/or the support teams.
• Work on root cause analysis of the incident when needed and work with Problem management team for further analysis.
• Undertaking analysis of cases to identify recurring incidents that could be potentially due to quality of deployment during the project phase and liaising with Incident management, Problem management and other functional groups to ensure permanent resolution to these incident types
• Participate project deployment and associated activities which may require working beyond business hours.
• Work with the technical support team to optimize existing install bases with learnings from deployments

To succeed in this role, you’ll need a customer-first attitude and the following:

• Relevant degree in computer science or related technology with a minimum of5 years overall experience with 3+ years hands-on experience supporting different customer
• Windows Server Administration experience preferred
• Knowledge Oracle database, VMware, Hyper-V, Windows Server application and Network technologies preferred
• Awareness of or Familiarity with Radiological workflow, including DICOM, HL7 etc., preferred but not mandatory.
• Proven proactive, self-starter with ability to assess complicated scenarios, determine action required, and engage appropriately to resolution
• Proven ability to solve problems systematically and effectively, ensures high customer satisfaction
• Self-driven, independent, humble and team spirited with learning aptitude.
• Exhibits leadership through personal responsibility, accountability and teamwork.
• Able to write client-side scripts like PowerShell, batch etc.

Visit our careers website to explore what it’s like , read stories from our , find information about our and answers to some .

Job Title:Head of Social Commerce & Content, Personal Health JAPAC

We are seeking a dynamic and innovative Head of Social Commerce and Content to lead our efforts in driving consumer engagement, brand loyalty, and revenue growth through social media platforms and content strategies. This role requires a deep understanding of the intersection between social commerce, content creation, and the personal care market. You will be responsible for crafting and executing strategies that leverage social media, influencer partnerships, and compelling content to convert followers into consumers while strengthening the brand’s social commerce presence.

Your Role:

Social Commerce Strategy:

• Working with local district and country teams develop and execute a comprehensive social commerce strategy to drive direct sales through social media platforms.
• Identify and leverage new tools, platforms, and trends in social shopping (e.g. Instagram Shopping, TikTok Shop, live shopping).
• Collaborate with e-commerce and marketing teams to create seamless shopping experiences from social media to checkout.
• Identifying new opportunities to drive commerce and brand engagement, based on evolving customer and cultural trends, including a focus on reaching younger and more diverse audiences.
• Partnering across functional teams (including Media, Insights, Content, Finance) to drive process improvement and efficiency.

Content Strategy and Creation:

• Lead the development of engaging, high-quality content tailored for diverse social media platforms.
• Oversee the production of videos, graphics, live streams, and written content to showcase products and brand identity.
• Create a cohesive content calendar aligned with product launches, campaigns, and key marketing moments.

Influencer and Community Engagement:

• Build and manage relationships with influencers, creators, and brand ambassadors to amplify social commerce efforts in the strategic countries of JAPAC zone.
• Oversee user-generated content (UGC) initiatives and foster an engaged online community.
• Track and analyze the impact of influencer campaigns on brand visibility and sales.

Revenue and Performance Management:

• Drive measurable revenue growth through social commerce initiatives.
• Set, monitor, and report on key performance indicators (KPIs) such as engagement rates, conversion rates, and sales.
• Use data analytics to optimize campaigns and content strategies for maximum ROI.

Cross-Functional Collaboration:

• Partner with regional commercial, product, marketing, and e-commerce teams to align social commerce efforts with broader business objectives.
• Collaborate with customer service to ensure prompt responses to inquiries and a seamless shopping experience.
• Work with IT and platform teams to integrate social commerce tools and features.

You're the right fit if:

• You have Bachelor’s Degree in Marketing/ Communications/ Business or a related field (MBA preferred).
• 12+ years of experience in social media, content creation, or digital marketing, with at least 3 years in a leadership role.
• Experience in consumer electronics or a similar fast-paced, innovation-driven industry is highly desirable.
• Deep understanding of social media platforms (TikTok, YouTube, META, etc.) and their commerce capabilities.
• Expertise in content creation and storytelling, with a strong portfolio of successful campaigns.
• Strong analytical skills with experience in using tools like Google Analytics, Sprout Social, or similar platforms.
• Excellent leadership, communication, and interpersonal skills.
• Passion for personal care and healthcare and staying ahead of digital marketing trends.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .

Your role:

1. Consolidating and tracking of FH Project status (Eg. POSM, planogram revamp, ISE, etc)

2. Support retailer exclusive campaigns (Eg. Best Denki beauty fair, confinement center project)

3. Store and ISP audits (Eg. Random audits on promoters and store ISE)

4. Supporting roadshows (Eg. Setup, promoter training,etc)
You're the right fit if:

1. You are pursuing a Bachelor's or Master's degree
2. Can commit for 4 months for the internship
3. Have attention to detail

4. You can own and execute the tasks and project deliverables
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .

Your role:

• Carrying out general activities to support the execution of sales processes, tasks, projects
• Respond to external/internal requests for information
• Proactive monitoring of CRM leads and opportunities statuses for timely creation of commercial offers and avoidance of duplicates.
• Support the creation of quotation and commercial offer
• Support Order processing & other sales operations activities that may required

1. You are pursuing Bachelors/ Masters degree
2. Have great communication and ownership skills
3. You have a bias for action and deliver resultsOnsite roles require full-time presence in the company’s facilities.
Indicate if this role is an office/field/onsite role.• Learn more about .
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1.Consolidation of competitors’ info – NPI, Promo and/or Activations (For both Online & Offline)
2. NPIs operation support ( To update the website, support on USPs, messaging to share with TSMs to work on the POSMs)
3. NPI activation support ( Such as: BLDC preparation)
4. Support marketing comms of nationwide promo and activation, AO social etc
5. Admin - To raise PO & update the COGS monthly in promo calendar)

1. You are pursuing a Bachelor's or Master's degree
2. Can commit for 4 months for the internship
3. Have attention to detail

4. You can own and execute the tasks and project deliverables
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about .
• Discover .
• Learn more about .