Customer Support Engineer jobs at Philips in Australia, Brisbane City
Philips Customer Support Engineer Australia, Queensland, Brisbane City
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Responsibilities include:
Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
The role will normally be located in Brisbane ; however, Philips may require you to work at alternative locations including inter and intrastate such as Brisbane and Sydney on a as need basis.
Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.
You will have:
Previous experience in customer-facing service engineering roles. While familiarity with medical equipment like Ultrasound and Diagnostic X-Ray is desirable, candidates from various industries are welcome.
You currently hold a Restricted Electrical License
A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defense Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics.
Strong IT skills, and the ability to work in a fast-paced environment
You will also need to hold a full AU drivers license and already have Australian working rights.
Please note: Police checks will be required during the onboarding process
These jobs might be a good fit
Philips Customer Project Manager QLD - Digital Xray & Image Guided T... Australia, Queensland, Brisbane City
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This is a crucial role within the Philips Healthcare business, where you will have overall responsibility for delivering end-to-end projects on time, on budget, and to the required standards. This will be achieved through your active involvement in the Order Acquisition Process (Sales) and effective execution of the Order Realization Process of small to large installations of mobile and fixed medical imaging systems.
Your role:
Partnering closely with Sales and Key Account Management teams during the pre-sales process
Conducting site assessments to understand the local situation and customer needs
Performing risk assessments, creating budgets and project plans tailored to customer needs and creating accurate quotes
Setting project milestones, project planning and interfacing with customers and stakeholders throughout all project phases
Ensuring that all required materials, resources and activities are ordered, planned and executed on time.
Conducting regular project plan reviews with internal and external stakeholders
Managing and communicating project risks and issues, and ensuring projects stay on schedule and within budget
Conducting pre and post calculation project reviews including project ''Lessons Learnt''
Organizing the execution of the installation and required user training
Manage the transition from project execution to closure and to business service support
You're the right fit if:
Clinical experience within Radiography, Medical Imaging, and a comprehensive understanding of Healthcare digital radiographic information Systems
You will have qualifications in either engineering, healthcare, project management or equivalent, and ideally also be a Certified Project Manager; PMP or equivalent.
You will bring a sound track record of Project Management experience within in healthcare, equipment installation, infrastructure delivery or construction projects, in a B2B environment
Experience in contract and risk management as well as a solid understanding of the supply chain process, and working with large cross functional teams
Sound negotiation, conflict and stakeholder management experience, and excellent communication skills
High level of software literacy across MS Office suite , Salesforce, MS Project, MS Visio, CAD
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Philips Customer Support Engineer - CT/Ultrasound Australia, Queensland, Brisbane City
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Your role
Co-creating a 12–18-month business & profitability improvement roadmap with business & function partners based on data-driven insights.
Coaching the project team members on the Design for Excellence and Design to Value Methodology
Create an extended network of expertise and drive talent transformation
Lead strategic initiatives to improve business and profitability, transforming team and business practices, for example: creating an engagement model for R&D concept development and optimizing portfolios by reducing components.
Supporting knowledge management through maintaining and expanding our toolkit and best practice database
You're the right fit if:
Master's degree in a relevant technical discipline (for example, Engineering or other technical background) + MBA or equivalent experience
Professional with 8+ years of strong track record leading cross-functional projects, and developing teams, with a high level of comfort with ambiguity
Comprehensive knowledge of Project Management principles, SAFe/Agile, Continuous improvement (for example, LEAN, Six Sigma, Kaizen techniques), value proposition creation and/or design thinking
Proficient with data analysis and visualization tools (for example, Qlikview, Tableau, R, SQL, Python, OBS)
Previous experience in a regulated market (for example, medical device, aerospace, automotive) with prior consulting, medical device experience a plus
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Philips Customer Support Engineer - Cairns Australia, Queensland, Brisbane City
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Responsibilities include:
Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
The role will normally be located in Cairns, QLD ; however, Philips may require you to work at alternative locations including inter and intrastate such as Brisbane and Sydney on a as need basis.
Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.
You will have:
Previous experience in customer-facing service engineering roles. While familiarity with medical equipment like Ultrasound, Image Guided Therapy (Cathlabs/C-Arms) and Diagnostic X-Ray is desirable, candidates from various industries are welcome.
You currently hold a Restricted Electrical License
A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defense Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics.
Strong IT skills, and the ability to work in a fast-paced environment
You will also need to hold a full AU drivers license and already have Australian working rights.
Please note: Police checks will be required during the onboarding process
These jobs might be a good fit
Philips Customer Support Engineer - CT/Ultrasound Australia, Queensland, Brisbane City
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Responsibilities include:
- Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
- Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
- Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
- Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
- Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
- The role will normally be located in Tweed Heads (NSW) or Gold Coast (QLD); however, Philips may require you to work at alternative locations including interstate such as Brisbane, Far North QLD and NT on a as need basis.
- Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.
You will have:
- Previous experience in customer-facing service engineering roles. While familiarity with medical equipment like CT and Ultrasound is desirable, candidates from various industries are welcome.
- You either currently hold a Restricted Electrical License or can obtain one within the first six months of employment.
- A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defense Force specialising in Communications Electronics, RADAR, Instrumentation or Avionics.
- Strong IT skills, and the ability to work in a fast-paced environment
- You will also need to hold a full AU drivers license and already have Australian working rights.
- Please note: Police checks will be required during the onboarding process
These jobs might be a good fit
Philips Customer Support Engineer - Ultrasound/IGT Surgery Australia, Queensland, Brisbane City
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Responsibilities include:
Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
The role will normally be located in Brisbane QLD; however, Philips may require you to work at alternative locations including interstate such as Northern NSW from Tweed Heads to Grafton and NT on a as need basis.
Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.
You will have:
Previous experience in customer-facing service engineering roles. While familiarity with medical equipment like Ultrasound and Image Guided Therapy (C-Arms) is desirable, candidates from various industries are welcome.
You currently hold a Restricted Electrical License
A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defense Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics.
Strong IT skills, and the ability to work in a fast-paced environment
You will also need to hold a full AU drivers license and already have Australian working rights.
Please note: Police checks will be required during the onboarding process
These jobs might be a good fit
Share
Responsibilities include:
Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.
Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).
Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment by determining the most cost-effective repair/solution to minimize customer downtime.
Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.
The role will normally be located in Brisbane ; however, Philips may require you to work at alternative locations including inter and intrastate such as Brisbane and Sydney on a as need basis.
Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time due to the criticality of the equipment, this will include on call support.
You will have:
Previous experience in customer-facing service engineering roles. While familiarity with medical equipment like Ultrasound and Diagnostic X-Ray is desirable, candidates from various industries are welcome.
You currently hold a Restricted Electrical License
A degree-level education or equivalent experience in Electronics, Electrical Engineering, Biomedical Engineering, or experience as an Engineer in the Australian Defense Force specializing in Communications Electronics, RADAR, Instrumentation or Avionics.
Strong IT skills, and the ability to work in a fast-paced environment
You will also need to hold a full AU drivers license and already have Australian working rights.
Please note: Police checks will be required during the onboarding process
These jobs might be a good fit
