Technical Account Manager jobs at Paypal in United States, Toledo

Essential Responsibilities:

• Identify and recommend best practices for business improvement.
• Lead functional projects and programs.
• Analyze business trends to inform decision-making.
• Collaborate with internal teams to drive improvements.
• Monitor and report on account health and performance.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• Manage a portfolio of enterprise clients across Insurance & Healthcare, serving as a trusted advisor.
• Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
• Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor
• Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals
• Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
• Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
• Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.
• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
• Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
• Drive merchant retention, including churn mitigation / negotiation, and renewal processes
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
• Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Qualifications:

• 7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
• A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
• Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.
• Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
• Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
• Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
• Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
• Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $178,000 to $305,800

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

Essential Responsibilities:

• Monitor proactive technical health for Enterprise merchants
• Identify and suggest solutions to improve customer experience
• Consult with merchants and internal teams on integration best practices
• Initiate strong relationships to help merchants succeed
• Diagnose and identify issues with APIs, code, services, and network latency
• Advocate on merchants' behalf to improve products, systems, and processes
• Be the main point of contact for technical issues affecting our Enterprise merchants

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $94,000 to $156,200

Our Benefits:

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us

Any general requests for consideration of your skills, please

The Manager, Global Collections Compliance ensures that collections and recoveries activities adhere to all applicable laws, regulations, and internal policies. Serving on the Second Line of Defense (SLOD) within the Fair and Responsible Practices (FRP) organization, this role partners closely with Legal, SLOD Stakeholders, Operations, and Product teams to uphold consumer protection standards (e.g., FDCPA, UDAAP). Key responsibilities include providing governance and oversight of compliance requirements and controls, as well as offering consultative guidance to first line partners in a fast paced and dynamic environment to promote effective compliance and risk management across collections operations.

Essential Responsibilities:

• Identify issues and recommend best practices for risk management within the organization.
• Lead functional projects and programs that enhance risk assessment and mitigation efforts.
• Collaborate with teams to analyze business trends and their implications for risk management.
• Contribute to process improvements that enhance the effectiveness of risk management strategies.
• Provide guidance and support to team members in executing risk management initiatives.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

In your day-to-day role you will:

• Develop, implement, and maintain the Compliance Management System (CMS) for collections, ensuring adherence to relevant laws (FDCPA, Reg F, TCPA, FCRA, UDAAP, SCRA, GLBA) and state-level collection requirements.

• Monitor and interpret regulatory changes affecting collections and communicate actionable guidance and updates to stakeholders across the organization.

• Collaborate with collections, legal, operations, and product teams to integrate compliance best practices into daily processes and new initiatives.

• Create, update, and deliver compliance policies, procedures, and training to staff and vendors, fostering a risk-aware culture and ethical collections practices.

• Support and develop monitoring and testing strategies, andcoordinate internal/external audits, regulatory examinations, and responses to compliance inquiries relating to collections.

• Oversee compliance risk assessments, recommend and track remediation plans, and monitor progress in collaboration with business partners.

• Serve as a subject matter expert on collection laws and regulations, providing guidance for process improvements and third-party vendor risk management.

• Prepare reports and presentations for senior leadership summarizing key issues, compliance metrics, audit outcomes, and regulatory trends.

• Provide regulatory and compliance guidance on all related collections requirements and obligations related to applicable products and services.

• Review Collections communications templates, models, and strategy changes

• Review and assist in the triage of collections-related complaints for appropriate monitoring, tracking and escalations.

• Coordinate with Legal, Compliance, and business partners on collections related Incident and Issue Management remediation efforts.

What do you need to bring:

• 5–7+ years of experience in compliance, risk management, audit, or regulatory oversight, preferably within collections, recoveries, or consumer credit operations.

• Demonstrated knowledge of collections-related regulations, including:

  • Fair Debt Collection Practices Act (FDCPA)

  • Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

  • Consumer Financial Protection Bureau (CFPB) guidance

  • Fair Credit Reporting Act (FCRA) and other applicable consumer protection laws.

• Demonstrates a proactive approach by identifying potential compliance risks in collections and taking initiative to enhance the organization’s compliance posture and operational effectiveness, while continually enhancing the rigor and execution of compliance routines to support scalability and the speed of First Line of Defense (FLOD) change.

• Proven experience developing and maintaining compliance programs, controls, and monitoring frameworks specific to collections or consumer servicing functions.

• Experience in conducting or supporting monitoring, testing, or quality assurance reviews to assess regulatory adherence and control effectiveness.

• Skilled in collaborating with first and second line of defense teams, including Legal, Operations, and Risk, to develop and implement compliance solutions.

• Experience supporting third-party oversight or vendor management programs for collections agencies or servicing partners.

• Strong understanding of governance structures, Issue Management, and root cause analysis related to compliance incidents.

• Excellent communication and presentation skills, with the ability to clearly explain regulatory expectations and influence cross-functional stakeholders.

• Bachelor’s degree required; advanced degree or certifications (e.g., CRCM, CAMS, CCEP) preferred.

• Ability to interpret policy and regulatory requirements and apply them in practice.

• High energy and creativity, and the desire to work in a growing and changing environment.

Travel Percent:

0 Bachelors Degree or Equivalent (Required) • CAMS – Certified Ant-Money Laundering Specialist or CRCM – Certified Regulatory Compliance Manager preferred - ABA

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $100,500 to $173,250

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify and recommend best practices for business improvement.
• Lead functional projects and programs.
• Analyze business trends to inform decision-making.
• Collaborate with internal teams to drive improvements.
• Monitor and report on account health and performance.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• Own a portfolio of enterprise accounts across Government, Education, and Telco, serving as the primary point of contact.
• Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
• Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor
• Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals
• Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
• Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
• Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.
• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
• Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
• Drive merchant retention, including churn mitigation / negotiation, and renewal processes
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
• Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Qualifications:

• 7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
• A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
• Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.
• Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
• Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
• Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
• Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
• Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $178,000 to $305,800

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

Reporting directly to the VP of Large Enterprise, the Director serves as a trusted advisor and cross-functional leader, partnering with Product, Risk, Compliance, Legal, Data Science, and Operations to deliver sustainable, compliant, and scalable growth.

Essential Responsibilities:

• Develop and influence business strategies for organizational success.
• Provide strategic counsel to executive leadership.
• Lead initiatives that drive significant business impact.
• Collaborate with cross-functional teams to align strategies.
• Monitor industry trends to inform strategic decisions.

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

The Director leads a team of Account Managers and Business Development professionals, balancing aggressive growth goals with compliance, data privacy, and security requirements. Success in this role requires expertise in navigating regulatory environments (HIPAA, state/federal insurance regulation), understanding the digital transformation of healthcare and insurance payments, and delivering innovative solutions that enhance customer and patient experiences.

Responsibilities:

• Own and drive growth strategy across healthcare and insurance while ensuring alignment with PayPal’s, and long-term strategic objectives.
• Deep understanding of regulatory environments, procurement processes, and enterprise client needs in Healthcare and Insurance space.
• Lead a high-performing group of first line leader(s) and senior Account Managers and Business Development professionals, setting clear priorities, coaching for excellence, and ensuring consistent execution across complex and regulated environments.
• Establish and maintain executive-level relationships with key merchants, positioning PayPal as a strategic partner that enables innovation while managing risk and compliance expectations.
• Oversee negotiation of complex commercial agreements, ensuring deals drive mutual value while adhering to internal policies and industry pricing standards.
• Monitor portfolio performance and ensure strong execution on revenue retention, cross-sell, and expansion opportunities, balancing aggressive growth with disciplined risk management.
• Champion operational excellence, ensuring smooth onboarding, integration, and support across large strategic accounts with rapid scaling needs or unique technical and legal complexities.
• Build and scale account strategies tailored to vertical-specific dynamics, ensuring teams proactively identify merchant pain points, product opportunities, and partnership white space.
• Establish portfolio pricing sales and account practices, ensuring merchant health is continuously monitored and loss rates remain below plan through proactive interventions.
• Lead renewal and churn mitigation strategies for complex and often volatile accounts, ensuring high merchant satisfaction, regulatory alignment, and retention.
• Foster a culture of collaboration, integrating deeply with cross-functional stakeholders to ensure full transparency and alignment across deal cycles, pricing reviews, and product adoption.
• Encourage leveraging competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
• Advocate for merchant needs within PayPal by driving innovation and ensuring solutions align with evolving market demands.

Qualifications:

• 10+ years of experience in payments, e-commerce, or fintech, with 5+ years directly leading teams or portfolios within high-risk or highly regulated verticals.
• Expertise in dynamic pricing schemes, and real-time data platforms, with a strong command of the operational and technical levers required to scale responsibly.
• Proven track record of closing $100M+ multi-product commercial deals with C-suite stakeholders across complex, enterprise-level engagements.
• Proven people leader with the ability to scale high-performing group while maintaining velocity, executional excellence, and team cohesion.
• Exceptional communication and negotiation skills, with a demonstrated ability to influence internal and external stakeholders and secure mutually beneficial outcomes in complex deal structures.
• Strategic and analytical thinker with a proven ability to identify team growth opportunities, address complex challenges, and drive measurable business results.
• Proficiency in CRM tools (e.g., Salesforce) to enable team pipeline management, accurate revenue forecasting, and insightful reporting of sales activities.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $270,000 to $464,200

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

Essential Responsibilities:

• Develop and influence business strategies for organizational success.
• Provide strategic counsel to executive leadership.
• Lead initiatives that drive significant business impact.
• Collaborate with cross-functional teams to align strategies.
• Monitor industry trends to inform strategic decisions.

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• Own and drive growth strategy across Government, Education and Telco while ensuring alignment with PayPal’s, and long-term strategic objectives.
• Deep understanding of regulatory environments, procurement processes, and enterprise client needs ingovernment/education/telcoindustries.
• Lead a high-performing group of first line leader(s) and senior Account Managers and Business Development professionals, setting clear priorities, coaching for excellence, and ensuring consistent execution across complex and regulated environments.
• Establish and maintain executive-level relationships with key merchants, positioning PayPal as a strategic partner that enables innovation while managing risk and compliance expectations.
• Oversee negotiation of complex commercial agreements, ensuring deals drive mutual value while adhering to internal policies and industry pricing standards.
• Monitor portfolio performance and ensure strong execution on revenue retention, cross-sell, and expansion opportunities, balancing aggressive growth with disciplined risk management.
• Champion operational excellence, ensuring smooth onboarding, integration, and support across large strategic accounts with rapid scaling needs or unique technical and legal complexities.
• Build and scale account strategies tailored to vertical-specific dynamics, ensuring teams proactively identify merchant pain points, product opportunities, and partnership white space.
• Establish portfolio pricing sales and account practices, ensuring merchant health is continuously monitored and loss rates remain below plan through proactive interventions.
• Lead renewal and churn mitigation strategies for complex and often volatile accounts, ensuring high merchant satisfaction, regulatory alignment, and retention.
• Foster a culture of collaboration, integrating deeply with cross-functional stakeholders to ensure full transparency and alignment across deal cycles, pricing reviews, and product adoption.
• Encourage leveraging competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
• Advocate for merchant needs within PayPal by driving innovation and ensuring solutions align with evolving market demands.

Qualifications:

• 10+ years of experience in payments, e-commerce, or fintech, with 5+ years directly leading teams or portfolios within high-risk or highly regulated verticals.
• Expertise in dynamic pricing schemes, and real-time data platforms, with a strong command of the operational and technical levers required to scale responsibly.
• Proven track record of closing $100M+ multi-product commercial deals with C-suite stakeholders across complex, enterprise-level engagements.
• Proven people leader with the ability to scale high-performing group while maintaining velocity, executional excellence, and team cohesion.
• Exceptional communication and negotiation skills, with a demonstrated ability to influence internal and external stakeholders and secure mutually beneficial outcomes in complex deal structures.
• Strategic and analytical thinker with a proven ability to identify team growth opportunities, address complex challenges, and drive measurable business results.
• Proficiency in CRM tools (e.g., Salesforce) to enable team pipeline management, accurate revenue forecasting, and insightful reporting of sales activities.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $270,000 to $464,200

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

This job will collaborate internally, influence processes, and determine appropriate actions to enhance quality and efficiency. You will work independently and recommend solutions to improve business outcomes.

Essential Responsibilities:

• Collaborate with internal teams to influence process quality.
• Determine appropriate actions for process improvements.
• Recommend solutions to enhance efficiency and effectiveness.
• Monitor and manage account health and performance.
• Provide analytical insights to support business decisions.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $150,000 to $248,600

Our Benefits:

Any general requests for consideration of your skills, please