Manager Internal Controls jobs at Paypal in United States, Toledo

Essential Responsibilities:

• Identify and recommend best practices for business improvement.
• Lead functional projects and programs.
• Analyze business trends to inform decision-making.
• Collaborate with internal teams to drive improvements.
• Monitor and report on account health and performance.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• Manage a portfolio of enterprise clients across Insurance & Healthcare, serving as a trusted advisor.
• Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
• Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor
• Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals
• Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
• Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
• Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.
• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
• Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
• Drive merchant retention, including churn mitigation / negotiation, and renewal processes
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
• Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Qualifications:

• 7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
• A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
• Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.
• Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
• Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
• Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
• Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
• Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $178,000 to $305,800

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

The Manager, Global Collections Compliance ensures that collections and recoveries activities adhere to all applicable laws, regulations, and internal policies. Serving on the Second Line of Defense (SLOD) within the Fair and Responsible Practices (FRP) organization, this role partners closely with Legal, SLOD Stakeholders, Operations, and Product teams to uphold consumer protection standards (e.g., FDCPA, UDAAP). Key responsibilities include providing governance and oversight of compliance requirements and controls, as well as offering consultative guidance to first line partners in a fast paced and dynamic environment to promote effective compliance and risk management across collections operations.

Essential Responsibilities:

• Identify issues and recommend best practices for risk management within the organization.
• Lead functional projects and programs that enhance risk assessment and mitigation efforts.
• Collaborate with teams to analyze business trends and their implications for risk management.
• Contribute to process improvements that enhance the effectiveness of risk management strategies.
• Provide guidance and support to team members in executing risk management initiatives.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

In your day-to-day role you will:

• Develop, implement, and maintain the Compliance Management System (CMS) for collections, ensuring adherence to relevant laws (FDCPA, Reg F, TCPA, FCRA, UDAAP, SCRA, GLBA) and state-level collection requirements.

• Monitor and interpret regulatory changes affecting collections and communicate actionable guidance and updates to stakeholders across the organization.

• Collaborate with collections, legal, operations, and product teams to integrate compliance best practices into daily processes and new initiatives.

• Create, update, and deliver compliance policies, procedures, and training to staff and vendors, fostering a risk-aware culture and ethical collections practices.

• Support and develop monitoring and testing strategies, andcoordinate internal/external audits, regulatory examinations, and responses to compliance inquiries relating to collections.

• Oversee compliance risk assessments, recommend and track remediation plans, and monitor progress in collaboration with business partners.

• Serve as a subject matter expert on collection laws and regulations, providing guidance for process improvements and third-party vendor risk management.

• Prepare reports and presentations for senior leadership summarizing key issues, compliance metrics, audit outcomes, and regulatory trends.

• Provide regulatory and compliance guidance on all related collections requirements and obligations related to applicable products and services.

• Review Collections communications templates, models, and strategy changes

• Review and assist in the triage of collections-related complaints for appropriate monitoring, tracking and escalations.

• Coordinate with Legal, Compliance, and business partners on collections related Incident and Issue Management remediation efforts.

What do you need to bring:

• 5–7+ years of experience in compliance, risk management, audit, or regulatory oversight, preferably within collections, recoveries, or consumer credit operations.

• Demonstrated knowledge of collections-related regulations, including:

  • Fair Debt Collection Practices Act (FDCPA)

  • Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)

  • Consumer Financial Protection Bureau (CFPB) guidance

  • Fair Credit Reporting Act (FCRA) and other applicable consumer protection laws.

• Demonstrates a proactive approach by identifying potential compliance risks in collections and taking initiative to enhance the organization’s compliance posture and operational effectiveness, while continually enhancing the rigor and execution of compliance routines to support scalability and the speed of First Line of Defense (FLOD) change.

• Proven experience developing and maintaining compliance programs, controls, and monitoring frameworks specific to collections or consumer servicing functions.

• Experience in conducting or supporting monitoring, testing, or quality assurance reviews to assess regulatory adherence and control effectiveness.

• Skilled in collaborating with first and second line of defense teams, including Legal, Operations, and Risk, to develop and implement compliance solutions.

• Experience supporting third-party oversight or vendor management programs for collections agencies or servicing partners.

• Strong understanding of governance structures, Issue Management, and root cause analysis related to compliance incidents.

• Excellent communication and presentation skills, with the ability to clearly explain regulatory expectations and influence cross-functional stakeholders.

• Bachelor’s degree required; advanced degree or certifications (e.g., CRCM, CAMS, CCEP) preferred.

• Ability to interpret policy and regulatory requirements and apply them in practice.

• High energy and creativity, and the desire to work in a growing and changing environment.

Travel Percent:

0 Bachelors Degree or Equivalent (Required) • CAMS – Certified Ant-Money Laundering Specialist or CRCM – Certified Regulatory Compliance Manager preferred - ABA

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $100,500 to $173,250

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify and recommend best practices for business improvement.
• Lead functional projects and programs.
• Analyze business trends to inform decision-making.
• Collaborate with internal teams to drive improvements.
• Monitor and report on account health and performance.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Responsibilities:

• Own a portfolio of enterprise accounts across Government, Education, and Telco, serving as the primary point of contact.
• Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
• Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor
• Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals
• Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
• Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
• Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions.
• Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
• Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success.
• Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
• Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
• Drive merchant retention, including churn mitigation / negotiation, and renewal processes
• Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
• Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
• Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
• Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
• Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals.
• Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.

Qualifications:

• 7+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention.
• A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage.
• Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts.
• Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.
• Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences.
• Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives.
• Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures.
• Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results.
• Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy.
• Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $178,000 to $305,800

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.

This job will collaborate internally, influence processes, and determine appropriate actions to enhance quality and efficiency. You will work independently and recommend solutions to improve business outcomes.

Essential Responsibilities:

• Collaborate with internal teams to influence process quality.
• Determine appropriate actions for process improvements.
• Recommend solutions to enhance efficiency and effectiveness.
• Monitor and manage account health and performance.
• Provide analytical insights to support business decisions.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $150,000 to $248,600

Our Benefits:

Any general requests for consideration of your skills, please

This job manages audit assignments, drafts audit issues and reports, facilitates issue tracking, executes audit plans, maintains professional relationships, completes assigned work, stays updated on industry changes, evaluates internal controls, and mentors team members.

Essential Responsibilities:

• Manage audit assignments, including drafting audit issues and reports, socializing findings with management, and soliciting feedback
• Facilitate issue tracking and validate closure of identified issues
• Execute the global compliance internal audit plan and related technology reviews
• Develop and maintain professional working relationships with colleagues, business units, and support areas
• Complete assigned work, including ad hoc projects and special investigations, within established timelines
• Stay updated on industry and business changes to inform audit plans, approaches, and risk assessments
• Evaluate the adequacy and effectiveness of internal controls for regulatory and technology risks
• Provide coaching, mentoring, and leadership to less experienced team members
• Identify regulatory and technology risks and act as a business partner to relevant teams
• Contribute to the development and execution of group audit methodologies and risk assessment frameworks

Expected Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $100,500 to $173,250

Our Benefits:

Any general requests for consideration of your skills, please

This job leverages security expertise to resolve complex security issues, partners with teams to drive security initiatives, applies analytical skills to solve security challenges, contributes to security improvements, influences initiatives, and mentors team members.

Essential Responsibilities:

• Leverage specialized security expertise to identify and resolve complex security issues, recommending best practices and determining new approaches that have an impact on broader security operations, while aligning security strategies with business priorities
• Partner across teams and key stakeholders to drive security initiatives, leading and solutioning complex projects and programs to strengthen overall security posture.
• Apply advanced analytical skills and sound judgment to solve security challenges, considering diverse perspectives and innovative solutions. Stay current with industry trends and emerging technologies, understanding their security implications to the company’s context.
• Directly contribute to improvements within the security domain and occasionally beyond, ensuring decisions lead to meaningful enhancements in security practices.
• Leverage relationships across teams, both within and outside of security, to influence initiatives and integrate feedback into security processes.
• Develop and articulate clear plans and priorities for the team, guiding them to achieve security objectives while fostering a collaborative and high-performance environment.
• Lead by example, providing mentorship and support to ensure the team successfully executes on initiatives and goals.

Expected Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Expectations for PayPal’s continued successful growth are dependent on the ability of the individual to:

• Lead Cybersecurity diligence for Ventures and M&A projects.
• Perform comprehensive security assessments of counterparty including infrastructure, applications, products and overall organization maturity and capability.
• Identify gaps, assess risks, prioritize, develop, and manage remediation action plans through the entire M&A and Integration process that include determinations of highest risk.
• Lead the Cybersecurity integration workstream for newly acquired companies
• Employ interpersonal communication skills and hands-on engineering skills to enable newly acquired businesses to mesh into PayPal’s security program.
• Create detailed and well-considered plans and budgets which will reduce churn, unplanned work, and unnecessary spend.
• Be a trusted advisor to the PayPal Corporate Development deal team and PayPal senior leadership by recommending tailored strategies to reduce cyber risk through the deal lifecycle.
• Up to 30% travel, depending on acquisition pace and location.

Primary Job Responsibilities

• Lead and support the risk assessment process for PayPal Ventures through analysis and delivering articulate, polished due diligence reports.
• Lead and support the M&A Due Diligence and post-close cybersecurity integration process for PayPal.
• Lead with influence to drive cybersecurity integrations in coordination with program management and engineering resources.
• Mature the overall Ventures and M&A security integration processes, methodology, and approach.
• Lead security assessments and testing of networks, platforms, and applications with internal and external teams under tight timelines.
• Assess the maturity of counterparty cybersecurity programs through examination of security documentation, review of processes, and leading interviews with key staff.
• Identify gaps, assess risk, and develop remediation action plans.
• Develop 2-year control implementation roadmaps aligned to integration plans with supporting budgets for acquired companies.

Qualifications

• A cybersecurity leader with experience across a range of enterprise-wide information security functions, multi-cloud and data center technology architectures, capabilities, and processes.
• 8+ years of experience in a senior information security position with a portion of that time allocated to leadership responsibility.
• Experience with M&A related processes, deal phases, and security due diligence preferred
• Experience leading, implementing, and owning a cybersecurity program preferred.
• Strong working knowledge and understanding of technical implementations for Identity and Access Management, Cryptography and Key Management, Vulnerability Management, and other cybersecurity domains.
• Curiosity and willingness to expand knowledge across cybersecurity domains while working through complex projects.
• Experience in financial services or security technology industries, preferably in dynamic and fast changing environments.
• Deep and proven understanding of risk management.
• Track record of building program plans and budgets for which they are personally accountable.
• Exhibit an ownership mindset that emphasizes responsibility, follow-through, and long-term impact.

Key Competencies Required

• Collaborative leadership: This individual must demonstrate strong, inclusive, and team focused collaboration with the ability to drive consensus across business and technology organizations, and developing strong, durable, and effective partnerships with executives and operating teams in all geographies
• Outstanding technologist: The leader must possess a comprehensive understanding of current technology and information security.
• Strong interpersonal skills: This leader must be highly articulate both verbally and in written form, be able to interact at both strategic and tactical levels, and able to effectively interact with, and influence senior leaders
• Written Communication Skills: Ability to produce high-quality technical reports for many audiences, including executive staff.
• Self-motivated and directed with strong bias to action: The executive must have a demonstrated record of driving operations and/or projects to successful outcomes
• Innovative leadership: This individual should demonstrate the ability to lead with innovative ideas rather than follow the competition or take traditional approaches.

Other competencies

• Strong quantitative and analytical abilities with deep understanding of the impact of security initiatives on the financial performance of the business
• Lateral thinking and perseverance in achieving goals
• Comfortable dealing with ambiguity, change and conflicting priorities
• Ability to make high quality decisions with limited information
• Demonstrates the ability to quickly learn and adapt to complex systems

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $152,500 to $262,350

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Scope: The project & program responsibilities are focused on internal information system-specific project tasks or non-technical project completion using an internal customer perspective, both typically from initiation through delivery.
• Develop comprehensive project plans and manage project portfolios.
• Lead and mentor project teams.
• Coordinate efforts across various teams to maintain progress and quality.
• Identify and mitigate significant project risks.
• Ensure all deliverables meet rigorous quality standards.
• Provide strategic updates to senior stakeholders.
• Manage project budgets and resources effectively.

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $76,500 to $126,500

P

Our Benefits:

Any general requests for consideration of your skills, please

to view the notice.