Director Experience Design jobs at Paypal in United States, San Jose

Essential Responsibilities:

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

WhereExperience Strategydefines theand

,defines—across structure, sequencing, navigation, and behavioral flow.

This is not just a UX strategy or systems design role—it’s both. You will lead the practice of Experience Architecture: the structuring of journeys, flows, navigation, taxonomy, and interaction models into a unified, extensible system. Your work will ensure that every interaction fits together to form a complete, coherent whole—one that reflects our brand, reinforces behavior, and reduces experience entropy as we scale.

Key Responsibilities

• Architect the Experience Ecosystem
  

• Lead Horizontal Experience Strategy
  Architect critical cross-product journeys (e.g., Account, Wallet, Rewards) that unify the customer experience across silos.

• Own and Govern Taxonomy & Information Architecture
  Partner with Content Design, Product Design, and Engineering to establish scalable IA systems and navigational models.

• Advance Service Design & System Mapping
  Connect frontstage flows to backstage systems and operational logic; drive service blueprinting across the product lifecycle.

• Drive CX Improvements
  Identify and resolve systemic customer experience issues across surfaces, workflows, and product areas through architectural interventions—not just interface refinements.

• Partner with Design Systems
  Collaborate to encode architectural logic into reusable components and interaction frameworks, ensuring real behavior is reflected—not just UI consistency.

• Transform Experience Delivery
  Work with Product Ops and PMO to embed architectural checkpoints into planning, roadmapping, and SDLCprocesses—acceleratingdelivery while protecting experience integrity.

Qualifications

• 12+ years of experience in experience design, UX architecture, or systems design, with a strong portfolio demonstrating strategic impact.

• Proven leadership in structuring complex digital ecosystems and scaling design systems.

• Deep expertise in journey mapping, taxonomy design, interaction modeling, and platform strategy.

• Exceptional communication and storytelling skills, with the ability to influence across disciplines and levels.

• Experience working in large-scale, matrixed organizations with a focus on platform thinking and design maturity.

Preferred Skills

• Experience with enterprise platforms, developer tools, or internal design infrastructure.

• Familiarity with accessibility standards, localization, and inclusive design practices.

• Strategic mindset with a bias for action and a passion for enabling great design at scale.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $188,000 to $323,950

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• 2 years of experience leading others

What you'll do

• Define and drive the design vision for onboarding and compliance platforms at a global scale

• Lead, mentor, and inspire multiple design teams, fostering innovation, inclusivity, and design excellence

• Partner with executives and cross-functional leaders to align design with business growth and compliance

• Collaborate across teams to balance global consistency with user- and region-specific needs

• Champion user-centered solutions with executives and senior stakeholders, influencing priorities and trade-offs

• Serve on the Platforms & Tools leadership team, shaping strategy and driving alignment across critical initiatives

• Pioneer innovative solutions—including AI and automation—for onboarding, verification, and regulatory workflows

What we’re looking for

• 15+ years in product design, with 5+ years leading design teams at scale

• Experience designing global, multi-market platforms in regulated industries

• Portfolio showing large-scale transformations with measurable business and customer impact

• Executive presence with strong communication and influencing skills across functions and geographies

• Expertise in design systems, workflow design, and operational excellence

• Passion for financial inclusion and building trusted, accessible, and compliant experiences

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $188,000 to $323,950

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develop and articulate a clear, compelling vision and strategy focused on enhancing PayPal's marketing strategy and brand identity that inspires others
• Oversee and direct the development of creative strategies, content programs and campaigns with direct impact on PayPal revenue, expense, budget, and growth
• Negotiate with and influence the decision-making of senior internal and external executives and decision-makers
• Create operational and strategic objectives and plans for fostering brand loyalty using domain knowledge and extensive expertise
• Provide guidance to critical cross-functional and cross-organizational teams focused on business transformation across PayPal
• Identify and resolve strategic problems or issues by developing new or innovative solutions

Minimum Qualifications:

• Minimum of 18 years of relevant work experience and a Bachelor's degree or equivalent experience.

Brand Strategy & Identity Leadership

• Lead the development and global implementation of PayPal’s brand strategy—rooted in customer insight, competitive positioning, and company vision.

• Own and evolve the brand’s core elements: voice, tone, behavior, narrative, naming, architecture, and design systems—ensuring alignment across geographies, channels, and audiences.

• Drive brand governance and brand architecture across PayPal’s product and services portfolio, balancing consistency with local and cultural relevance.

Creative Leadership & Brand Expression

• Set the creative vision and define the bar for excellence in PayPal’s brand storytelling, advertising, and communications.

• Inspire internal and external creative teams to deliver bold, emotionally resonant work across integrated campaigns, content, and experiences.

• Champion the use of design, language, and digital innovation to bring the brand to life across every customer interaction.

Integrated Campaign Development

• Architect and launch cross-functional, insight-led global campaigns that drive measurable brand and business outcomes.

• Ensure brand marketing and product marketing are seamlessly aligned, with cohesive narratives spanning paid, owned, earned, and in-product channels.

• Optimize go-to-market strategies in collaboration with media, performance marketing, and regional teams.

Cross-Functional Brand Stewardship

• Collaborate closely with Product, Communications, Customer Experience, and Executive Leadership to embed brand thinking across the organization.

• Guide consistent implementation of brand voice and standards across web, app, CRM, service, and partner experiences.

Consumer Insight & Brand Performance

• Leverage brand health metrics, market research, and cultural intelligence to identify new opportunities and guide strategic decision-making.

• Develop and present actionable performance insights to executive leadership; iterate creative strategies based on results.

Team Leadership & Culture Building

• Build, lead, and mentor a high-performing global brand and creative team—cultivating a culture of creativity, curiosity, innovation, and accountability.

• Promote creative experimentation and continuous improvement, supported by strong operational rigor.

Innovation & Future-Forward Thinking

• Bring a forward-looking perspective to brand building, actively exploring emerging platforms, AI technologies, and digital tools to scale creative impact.

• Identify ways to leverage AI to increase creative effectiveness, enhance storytelling, and streamline workflows.

Qualifications

• 14+ years of progressive experience in global brand strategy, marketing, and creative leadership within high-growth or Fortune 500 organizations.

• 7+ years in senior leadership roles managing multidisciplinary brand, design, and creative teams.

• Demonstrated success driving brand transformation and leading large-scale global brand campaigns with quantifiable impact.

• Expertise in brand positioning, narrative development, identity systems, tone of voice, and integrated marketing strategy.

• Strong executive presence and influence, with the ability to align diverse stakeholders and present confidently at the C-level.

• Deep understanding of consumer research, brand health tracking, and campaign analytics.

• Passion for creativity, innovation, and culture—with a demonstrated ability to leverage AI and emerging technology to elevate brand effectiveness and efficiency.

• Experience in fintech, technology, lifestyle, or other consumer-driven global industries strongly preferred.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $188,000 to $323,950

Our Benefits:

Any general requests for consideration of your skills, please

This role leads the development of breakthrough category strategies that drive brand growth, operational efficiency, and strategic supplier

Essential Responsibilities:

• Execute the organization's sourcing strategy, ensuring it aligns with business objectives and delivers value.
• Lead negotiations with suppliers to secure favorable terms, cost savings, and quality improvements.
• Collaborate with internal stakeholders to define material, quality, and service requirements and ensure alignment with sourcing strategies.
• Develop and use scorecards to measure and evaluate supplier performance, ensuring compliance with contractual agreements.
• Identify and implement process improvements to enhance the efficiency and effectiveness of sourcing operations.
• Explore and evaluate new sources, methods, and vendors to ensure a reliable supply of materials.

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Additional Expectations

• Enterprise Leadership & Influence - Serve as a strategic thought partner to senior executives in Marketing, Communications, and Finance. Shape investment strategies that balance creativity and commercial discipline. Influence enterprise decision-making through compelling insights, financial transparency, and an expert understanding of how strategic sourcing accelerates marketing performance.
• Market Authority & Executive Connectivity - Maintain an unparalleled command of the global marketing landscape — spanning creative agencies, media networks, digital platforms, production firms, martech providers, and data analytics partners. Be the leader who is on speed dial with executives at all major marketing agencies, and other key marketing ecosystem partners , bringing early insight into emerging media trends, pricing shifts, and innovation opportunities.
• Category Strategy & Transformation - Architect and deliver visionary category strategies across Creative, Media, Sponsorships, Martech, Research, and Production . Drive cross-functional alignment between business stakeholders and sourcing teams to deliver scalable, future-forward marketing partnerships that unlock innovation, cost advantage, and speed to market.
• Supplier & Ecosystem Leadership - Build deep, strategic relationships with top-tier agencies, platforms, and marketing service providers. Shape partner strategies and performance frameworks that ensure accountability, transparency, and innovation. Leverage executive relationships to co-create next-generation marketing models and value frameworks.
• Global Impact & Organizational Excellence - Lead a global sourcing organization that partners seamlessly with marketing and finance leaders across all regions. Drive operational excellence, consistency, and governance while enabling speed, flexibility, and creativity in sourcing decisions.
• Team Leadership & Development - Inspire, coach, and develop sourcing talent into strategic business partners. Cultivate a high-performance culture defined by insight, influence, and impact. Champion best-in-class sourcing methodologies and elevate the marketing procurement brand across the enterprise.

Profile of the Ideal Candidate

• Progressive experience in Marketing Strategic Sourcing, Procurement, or Agency Management , with proven success influencing VP+ level leaders in Marketing, Brand, and Finance.
• Deep expertise across Creative, Media, Digital, Martech, Research, Advertising, Sponsorships, and Production categories.
• Market-connected leader with strong, direct relationships across major marketing platforms and agency networks — including all major marketing agencies .
• Proven success leading category strategy design , sourcing transformations , and operating model modernization at enterprise scale.
• Recognized for challenging the status quo , simplifying complexity, and driving enterprise alignment through data-driven storytelling and strategic influence.
• Strong executive presence, financial acumen, and communication skills ; capable of shaping and articulating strategies that bridge creativity, business outcomes, and value creation.
• Bachelor’s degree required; MBA or Procurement certification preferred.
• Experience in global organizations and proficiency with Category Management, Ariba, and BI tools.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $137,500 to $236,500

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Our Benefits:

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Any general requests for consideration of your skills, please.

This job involves independent collaboration to enhance user experience processes, influencing quality and effectiveness. The designer determines appropriate actions for user experience challenges while overseeing team performance. Responsibilities include conducting user research, creating intuitive designs, and ensuring alignment with organizational goals, all while prioritizing user needs and preferences to deliver engaging and aesthetically pleasing experiences.

Essential Responsibilities:

• Perform product designs specialized in experience design knowledge and developed business expertise
• Lead projects and/or programs within the product function with moderate scope impacting function or sub-function
• Create customer experiences across digital and physical products within general parameters under broad supervision
• May act as a subject matter resource for entry level and developing colleagues

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $123,500 to $212,850

Our Benefits:

Any general requests for consideration of your skills, please

In this role, you’ll be a key driver in scaling the Venmo ads platform. As a Senior Staff Designer, you’ll partner with cross-functional teams to create cohesive, user-centered ad products and experiences for customers and merchants worldwide. Your deep understanding of design patterns will help build trust and security within our financial products.

Essential Responsibilities:

• Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals
• Influence decision-making at the senior leadership level
• Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise
• Develop and deliver innovative strategies that benefit customers and product users
• Lead major business projects which impact the Experience Design job family
• Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends
• Mentor and guide junior team members in user-centered design practices.

Expected Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

As a Senior Staff Experience Designer, you’ll play a pivotal role in shaping how millions of users experience ads in the Venmo product. You’ll craft end-to-end experiences that not only solve complex problems but also inspire delight through thoughtful design, strategic insight, and compelling storytelling.You’ll partner closely with cross-functional teams—product, engineering, data, and marketing—to define what’s possible, align around a shared vision, and turn complex challenges into elegant, intuitive solutions. You’ll lead by example, guiding teams through ambiguity with clear thinking, strong communication, and a user-first mindset.As an early member of the ad platform team, you’ll have the opportunity to shape the experience by identifying opportunities for innovation, crafting cohesive journeys, and creating systems that are scalable, ethical, and impactful. You’ll champion design excellence across the organization, mentoring others and elevating the craft to ensure that every experience tells a compelling story and delivers measurable value.Job responsibilities:

• Lead end-to-end design strategy and execution for complex, high-impact initiatives that shape the future of Venmo’s ads ecosystem.
• Define and drive a cohesive vision across multiple products, ensuring consistency, usability, and delight in every interaction.
• Translate business goals and user insights into clear design strategies and scalable experience frameworks.
• Craft compelling narratives and storytelling that communicate design rationale, inspire teams, and influence senior stakeholders.
• Use data, research, experimentation, and a robust testing approach to measure impact and drive continuous improvements.
• Work with cross-functional team members driving the strategy, execution, and delivery for initiatives on our Venmo ads platform, using a customer-focused, iterative design process.
• Create high-quality deliverables and execute based on product design goals and priorities without prescriptive guidance or direction, managing work to a more extensive schedule.
• Create opportunities to foster collaborative cross-discipline dynamics. Drive product design team delivery excellence, furthering influence to achieve product design goals.
• Stay ahead of emerging trends in UX, advertising technology, and digital product design to inform innovation and differentiation.
• Contribute to the planning and estimating of work; maintain close connection to cross-product work streams
• Create well-crafted interactive prototypes, templates, and presentations
• Ability to work across design systems fluidly, and driving cohesion across related products and surfaces that span across the PayPal network
• Play an active role in our thriving, inspiring and rewarding UX Design practice and culture.

Requirements:

• At least 8+ years working in product design, with a substantial focus on consumer-facing ads.
• Bachelors, Masters, or equivalent experience in one of the following areas: Design, Information Architecture, Human Factors, or equivalent project/portfolio experience.
• A portfolio of work, showcasing design excellence in delivering impactful business outcomes, and a high bar for craft.
• Experience working in the B2C advertising space, either agency side or from within a consumer facing app.
• Mastery of product design methodology and lifecycle across significant channels and platforms.
• Customer-focused, with experience using design research methods to uncover customer insights.
• Effectively operates within an iterative design team, managing product design responsibilities against defined milestones and plans with little day-to-day oversight.
• Thorough knowledge of essential channels and platforms, with experience in mobile, dedicated, web and native solution design.
• Exceptional communication, presentation, and stakeholder management skills.
• Extensive experience working with resources such as pattern library, repositories, and internal communication tools.
• Sound understanding of technology mediums (i.e., JavaScript, HTML/CSS) including differences between them.
  

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $169,500 to $291,500

Our Benefits:

Any general requests for consideration of your skills, please

This job establishes the overall business or technical strategy for user experience initiatives, significantly influencing executive-level decision-making. They lead the development of user experience strategies that resonate with target audiences and collaborates with cross-functional teams to ensure alignment on goals. Responsibilities include analyzing user feedback to inform design improvements and innovations while ensuring that user-centered design principles are integrated into all projects.

Essential Responsibilities:

• Establish overall business or technical strategy for user experience initiatives.
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in user interface or interaction design
• Allocate resources, responsibly and apply creativity to enhancing user and customer experiences across digital and physical products and services
• Lead the development of user experience strategies that resonate with target audiences.
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Expected Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $188,000 to $323,950

Our Benefits:

Any general requests for consideration of your skills, please