Specialist Enterprise Servicing jobs at Paypal in Mexico, Mexico City

Essential Responsibilities:

• Engages with merchants to identify their needs and provides timely responses to requests. Conducts regular check-ins to enhance relationships.
• Communicates clearly and effectively with merchants about operational processes and product features. Shares relevant updates to keep clients informed.
• Actively solicits client feedback to identify service improvement areas. Implements minor changes based on this feedback to enhance the client experience.
• Demonstrates foundational knowledge of product features and functionalities, addressing basic client inquiries effectively.
• Keeps informed about basic industry trends and regulations relevant to merchant services, sharing insights with clients as needed.
• Assists clients in account configurations, providing guidance on standard offerings and features.
• Handles standard client issues independently, ensuring timely resolutions and effectively managing client expectations.
• Monitors basic account activity to identify potential issues and responds as needed.
• Acts as the primary contact for client issues, ensuring needs are promptly addressed with minimal escalation.
• Acknowledges and utilizes the role of feedback in service improvement, collecting feedback during interactions and sharing insights with the team.
• Recognizes general signs of growth opportunities within merchant accounts, such as increased transaction volumes or new service inquiries.
• Understands the importance of merchant satisfaction in retention efforts and can articulate how positive experiences impact loyalty.

Expected Qualifications:

• 1+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

Fluency in both Spanish and English.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify and recommend best practices for business improvement.
• Lead functional projects and programs.
• Analyze business trends to inform decision-making.
• Collaborate with internal teams to drive improvements.
• Monitor and report on account health and performance.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Initiate accounting processes to ensure financial statements meet local GAAP
• Monitor the accounting closing process and post journal entries for any required adjustments in the local ledger
• Support the organization in meeting local and global regulatory obligations
• Drive process control rigor to support quarterly certification on financials
• Implement monthly financial reports and analytics to support structured risk-based monthly financial reviews
• Implement statutory financial statements and ensure timely completion of statutory audits
• Facilitate month-end, quarter-end, and year-end accounting close activities
• Review and prepare journal entries, account reconciliations, roll-forwards, and month-end reporting packages

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

In your day-to-day role you will be responsible for

• Management and submission of periodic financial regulatory reporting obligations for PayPal’s licensed entities in the LATAM Region to Regulators including Bacen, Banxico, CNBV and Government Agencies..
• Generation of management dashboards to report, monitor and forecast regulatory metrics, primarily related to Capital and Liquidity of licensed entities.
• Working with key stakeholders in the LATAM region including Regulatory Reporting Leadership, Data Sourcing & Governance, GEM, Compliance, Legal, Controllership and Treasury teams to manage reporting obligations and information requirements with a high degree of quality assurance.
• Perform reconciliation of output against financial accounts and other data points ensuring any differences are remediated in advance of reporting or explained as appropriate.
• Generate process efficiencies with particular focus on risk reduction through automation.
• Integrate risk based operating procedures and checklists focusing heavily on internal controls throughout.
• Proactively investigating, resolving, and communicating any issues to internal stakeholders.
• Preparing and presenting periodic updates to Regulatory, Compliance and Finance Leadership.
• Supporting integration of new acquisitions and products by managing data requirements, process set up and change management of reporting obligations.
• Monitoring the development of regulations in LATAM to ensure advance awareness and preparatory tasks are undertaken early to implement changes as prescribed by legislation and published circulars.
• Assisting the global Regulatory Reporting and Governance team with any related initiatives outside of the LATAM region.

Qualifications

• Qualified accountant or finance professional (or similar BSc, BA), preferably with a Big 4 background and ~6+ years’ professional experience in banking/payments/financialservices industries.

• High level of expertise in sourcing, interrogating and manipulating data in various forms and code from multiple systems/platforms. Knowledge of AI, macros, SQL and tableau an advantage.
• Keen analytical and problem-solving experience with a strong focus on quality assurance of output.
• Understanding of regulations affecting the Banking and Payments industries across LATAM and globally.
• Familiarity with financial statements preparation using local and international accounting standards including local GAAP and IFRS.
• Excellent written and oral communication and interpersonal skills with fluency in English mandatory.
• Meticulous attention to detail and the ability to prioritize and deliver in a fast paced and dynamic environment with a high degree of personal accountability, integrity and trust.
• Proven success in working collaboratively within cross-functional teams, both locally and globally.
• Technical proficiency with various data systems and reporting platforms. SAP is an advantage.
• Ability to create and maintain a balanced and positive work environment.
• Strong capabilities in process improvement and documentation.
• Ability to work independently as well as in a team setting, sharing knowledge and expertise effectively with colleagues.
• Willingness to take on additional Regulatory Reporting work unrelated to the LATAM region.
• Ability to escalate issues and seek guidance as required.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Recognize and articulate business requirements
• Implement PayPal solutions adhering to guidelines and company policies
• Act as the main technical point of contact for allimplementation-relatedactivities
• Provide technical development and coding support
• Consult with clients through testing and pre-launch activities
• Relay feedback to Product Managers, Engineering, Technology, and other internal groups
• Integrate proposed PayPal solutions into client commerce platforms
• Ensure partners implement optimal integration strategies, techniques, and user experience best practices
• Translate requirements into detailed design and solution documents
• Assess and troubleshoot most integration issues

Minimum Qualifications:

• Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience.

Preferred Qualification:

Our Benefits:

Any general requests for consideration of your skills, please