Jobs at Paypal in Ireland, Dublin

Essential Responsibilities:

• Identify issues and recommend best practices for internal control processes.
• Lead functional projects and programs to enhance internal control effectiveness.
• Partner with teams to analyze business trends and their impact on internal controls.
• Develop and implement strategies for process improvements within the internal controls function.
• Ensure compliance with laws and regulations through effective internal control measures.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualification:

• Lead the end-to-end management of issues and incidents, ensuring timely detection, root cause analysis, remediation planning, and closure. Collaborate closely with business, product, and operational teams to ensure all issues are accurately captured in governance tools and tracked through appropriate oversight forums.
• Conduct comprehensive risk assessments across PayPal’s products and business processes to proactively identify emerging and residual risks. This includes evaluating control effectiveness, documenting key risk indicators (KRIs), and partnering with control owners to implement mitigation strategies within the enterprise risk framework.
• Oversee Product Change Requests by assessing proposed product or process changes through a risk and control lens. Facilitate stakeholder reviews with Legal, Compliance, and partner banks to ensure changes align with regulatory expectations, internal standards, and PayPal’s approved risk appetite.
• Collaborate with cross-functional partners such as Compliance, Legal, Platform, Finance, Engineering, Strategy, Product, and Risk — to strengthen the governance framework, maintain updated policy and procedure documentation, and ensure consistent control execution across global product portfolios.
• Develop and present governance reports and dashboards summarizing key risk metrics, control performance, issue trends, and PCR outcomes. Provide actionable insights to senior leadership and risk committees, supporting informed decision-making and continuous improvement of PayPal’s control environment.
• What do you need to bring:

• Bachelor’s degree in finance, Business Administration, Risk Management, or a related field.

  6-8 years of experience in risk management, compliance, or controls within the financial services industry, preferably in a credit-related role

  Strong understanding of regulatory requirements and industry standards related to credit governance and controls.

  Excellent analytical and problem-solving skills, with keen attention to detail.

  Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

  Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with governance, risk, and compliance (GRC) tools is a plus.

  Relevant professional certificates are advantageous.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Develop and optimize machine learning models for various applications.
• Preprocess and analyze large datasets to extract meaningful insights.
• Deploy ML solutions into production environments using appropriate tools and frameworks.
• Collaborate with cross-functional teams to integrate ML models into products and services.
• Monitor and evaluate the performance of deployed models.

Expected Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
• Experience with ML frameworks like TensorFlow, PyTorch, or scikit-learn.
• Familiarity with cloud platforms (AWS, Azure, GCP) and tools for data processing and model deployment.
• Several years of experience in designing, implementing, and deploying machine learning models.

Our Benefits:

Any general requests for consideration of your skills, please

Your Day to Day

• Responsible for working and responding professionally to customer inquiries via multiple communication channelsprimarily inbound telephone calls with some messaging included.
• Making outbound calls to customers to help resolve issues in the most efficient and customer-friendly manner
• Effectively identify problems and issues by performing relevant research using the appropriate tools
• Effectively work and respond to processes within the regulated requirements and timelines, keeping in mind the financial and reputational risks
• Providing feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues
• Deciding on the outcome of complex issues keeping in mind that decisions may impact customer retention, PayPal loss or savings, as well as result in legal action or reputational damage

What you need to bring

• Experience in one or more of the following areas: Customer Service, Call Centre, Credit Services, Lending, Transaction Processing, Account Processing or Debit Services
• Experience in a financially regulated environment is desirable
• Ability to communicate effectively via telephone by utilising soft skills, active listening and speaking to customers
• Ability to communicate effectively via messaging by utilising proper grammar and punctuation skills
• Ability to handle multiple complex and high-priority tasks simultaneously
• Ability to make discretionary decisions based on research and within the regulations
• Well-developed sense of urgency and follow-through
• Proficiency in the use of computer systems with the ability to learn and adapt to new software technologies

Competencies

• Strong customer focus, putting the customer at the heart of what we do
• Ability to manage your time effectively
• Experience working with targets with a strong drive for results
• Excellent listening skills
• Composure
• Problem-solving skills
• Integrity and trust
• Ability to demonstrate ethics and values
• Action-oriented

Our Benefits:

Any general requests for consideration of your skills, please

• Respond to customer inquiries via phone and chat, providing support for products, services, accounts, and transactions while maintaining production, quality, and customer satisfaction standards.
• Outreach to merchants with the goal of strengthening their engagement with the PayPal platform while proactively identifying opportunities for collaboration and growth.
• Research, resolve, and take necessary actions to address customer concerns, proactively identifying and preventing future issues.
• Identify and assess the specific needs of each merchant to deliver customized recommendations on PayPal's products, features, and benefits, aiming to enrich their user experience and optimize long-term value.
• Provide regular feedback on process improvements, as well as necessary policy or product updates.
• Maintain compliance with security and confidentiality policies while ensuring adherence to departmental procedures.
• Continuously develop expertise in PayPal products, policies, and procedures, applying independent judgment and problem-solving skills to deliver excellent customer service.

Minimum Qualifications:

• Minimum of 3 years of relevant work experience
• Fluent English is required for this role
• Strong verbal communication skills utilizing active listening and clearly speaking to customers
• Strong written communication utilizing proper grammar and punctuation

• Strong organizational, communication, and interpersonal skills.
• Proven ability to drive results through a clear vision and strategic direction.
• Skilled in prioritizing tasks, identifying urgent needs, and delegating responsibilities to ensure timely achievement of goals.
• Enthusiastic learner with a keen ability to adapt to new software and technologies.
• Experience with external systems, internet applications, and CRM tools, including proficiency in Microsoft Office Suite.
• Capable of multitasking across multiple systems, screens, and tasks during customer interactions.
• Excellent time management skills and commitment to adhering to schedules.

Core Competencies:

• Customer Focus
• Listening skills
• Problem solving
• Composure
• Drive for results
• Functional/Technical Skills
• Ethics and Values
• Integrity and Trust

Belonging at PayPal:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Lead the development and optimization of advanced machine learning models.
• Oversee the preprocessing and analysis of large datasets.
• Deploy and maintain ML solutions in production environments.
• Collaborate with cross-functional teams to integrate ML models into products and services.
• Monitor and evaluate the performance of deployed models, making necessary adjustments.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Handle inbound calls to and from customers regarding their outstanding balances.
• Utilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently.
• Listen to customers' concerns and understand their financial situations to offer appropriate payment solutions.
• Negotiate payment plans and arrangements that align with company policies, regulatory requirements, and customers' abilities to pay.
• Maintain accurate and detailed records of customer interactions and payment agreements in the system
• Provide exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions, while meeting production and quality goals.
• Stay informed about company policies, procedures, and industry regulations related to collections.
• Proactively engage in self-development activities, that support your professional growth. including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service

Expected Qualifications:

• 1 year of relevant experience

Our Benefits:

Any general requests for consideration of your skills, please

Essential Responsibilities:

• Identify and address sales-related issues.
• Recommend and implement best practices.
• Lead functional projects and programs.
• Analyze business trends to drive sales improvements.
• Collaborate with team members to achieve sales goals.

Expected Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

1. Lead and Develop a High-Performing Team

• Supervise, coach, and mentor AEs and Team Leads to drive individual and collective success.
• Establish clear goals, KPIs, and accountability standards for performance and behavior.
• Foster an inclusive, growth-oriented environment built on trust, feedback, and shared success.

2. Drive Sales Results

• Own team quotas and deliver consistent revenue and conversion outcomes.
• Monitor key metrics (lead response time, conversion, deal size, win rate, churn) and take data-driven corrective action.
• Lead pipeline reviews, deal coaching, and strategic forecasting.

3. Strengthen Process and Execution

• Refine and enforce the inbound sales process — from lead handling to qualification, follow-up, and close.
• Ensure CRM discipline and accurate forecasting through effective Salesforce management.
• Partner with Marketing and Product to align lead generation, product updates, and feedback loops.

4. Coach and Empower Team Leaders

• Partner closely with Team Leads, ensuring they are equipped to lead by example and support peer development.
• Build leadership capability across the team through coaching, feedback, and developmental planning.

5. Cross-Functional Collaboration

• Work across departments (Marketing, Product, Operations, Customer Success) to enhance lead flow, product-market fit, and customer outcomes.
• Represent the voice of the sales team in strategy sessions and planning discussions.

Our Benefits:

Any general requests for consideration of your skills, please