Account Operations Manager jobs at Payoneer in United States, New York

This role will be based in our New York, NY office.

What you’ll do:

• Operational Execution: Own day-to-day account operations, ensuring compliance with payout schedules, reconciliation processes, and dispute resolution.
• Issue Resolution & Escalation Management: Act as the primary point of contact for operational concerns, working closely with internal teams to resolve payment delays, processing errors, and regulatory challenges.
• Performance Monitoring: Track key account metrics such as payout success rates, processing timing, and transaction volumes. Proactively identify areas for improvement and collaborate with internal teams to enhance service quality.
• Process Optimization: Work with internal stakeholders (product, risk, compliance, and engineering) to streamline workflows, minimize operational friction, and improve efficiency in payout operations.
• Client Relationship Support: Collaborate with the Account Executive to ensure a seamless experience for strategic accounts, providing data-driven insights and operational support to strengthen the relationship and surface growth opportunities.
• Cross-functional Coordination: Partner with the Professional Services Manager to troubleshoot integration issues, support new feature rollouts, and ensure alignment between marketplace needs and internal capabilities.

What we’re looking for:

• 3-5 years of experience in Payments or Marketplace Operations Experience: Strong understanding of payment flows, reconciliation processes, and settlement operations.
• Client-Facing Operational Expertise: Ability to manage complex, high-value accounts while ensuring SLAs are met and operational issues are resolved efficiently.
• Problem-Solving & Escalation Management: Experience in quickly diagnosing and addressing operational bottlenecks, particularly in high-pressure environments.
• Data-Driven Mindset: Ability to analyze transaction data, identify trends, and use insights to drive improvements in payout efficiency.
• Cross-Functional Collaboration: Experience working with teams across product, risk, compliance, and engineering to resolve issues and optimize operations.
• Process Improvement Experience: Proven ability to streamline workflows and drive automation in operational processes.
• Strong Communication Skills: Ability to convey technical and operational concepts clearly to external partners and internal teams.

What we offer:

• Outstanding discounted medical, dental, and vision insurance (HSA and FSA)
• 401K with employer match
• Employee Stock Purchase Plan (ESPP)
• Fitness/Wellness reimbursement
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership

The annual base salary range for this position is: $70,000 - $80,000.