Director Program Management Technical Services Cortex Prisma Cloud jobs at Palo Alto in United States, Plano
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Company (1)
Job type
Job categories
Job title (1)
United States
State
Plano
66 jobs found
18.02.2025
PA
Palo Alto Sr Technical Support Engineer United States Government XSOAR United States, Texas, Plano
Respond to user-reported issues in adherence to established Service Level Agreements. Triage customer reported issues and respond to them via ticketing system, phone or remote sessions. Perform advanced troubleshooting at...
Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure. Effectively communicate technical solutions to technical and...
Capacity Planning - Ownership of process and capacity models to forecast headcount needs by geo and skillset - You’ll assess supply and demand by leveraging the capacity planning expertise on...
Respond to user-reported issues in adherence to established Service Level Agreements. Triage customer reported issues and respond to them via ticketing system, phone or remote sessions. Perform advanced troubleshooting at...
Offer advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing tailored solutions to optimize their security infrastructure. Effectively communicate technical solutions to technical and...
Leadership and Team Empowerment - Provide strong leadership to the team, fostering a collaborative and high-performance culture - Mentor and develop team members, set team performance objectives, providing guidance and...
Provide technical services around Prisma Cloud technologies, including troubleshooting and best practices observations for Kubernetes (K8s), Docker, and cloud platforms (AWS, GCP, Azure). Manage support cases to ensure issues are...
Respond to user-reported issues in adherence to established Service Level Agreements. Triage customer reported issues and respond to them via ticketing system, phone or remote sessions. Perform advanced troubleshooting at...
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