Customer Focus Analyst Unit Mdr - Weekend Shift jobs at Palo Alto in United States, New York

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This role is client-facing and requires the Principal Consultant to lead and produce deliverables based on reactive services client engagements. The Principal Consultant will work directly with multiple customers and key stakeholders (Admins, C-Suite, etc) to manage incident response engagements and provide guidance on longer term remediation.

Your Impact

• Perform reactive incident response functions including but not limited to: host-based analysis functions through investigating Windows, Linux, and Mac OS X systems to identify Indicators of Compromise (IOCs)
• Examine firewall, web, database, and other log sources to identify evidence of malicious activity
• Investigate data breaches leveraging forensics tools including Encase, FTK, X-Ways, SIFT, Splunk, and other investigation tools to determine source of compromises and malicious activity that occurred in client environments
• Manage incident response engagements to scope work, guide clients through forensic investigations, contain security incidents, and provide guidance on longer term remediation recommendations
• Ability to perform travel requirements as needed to meet business demands (on average 20%)
• Mentorship of team members in incident response and forensics best practices

Your Experience

• 6+ years of incident response or digital forensics consulting experience with a passion for cyber security
• Strong leadership skills including experience managing a team or individuals
• Experience with leading complicated engagements including scoping, interfacing with the client, and have executed on a technical front
• Proficient with host-based forensics and data breach response
• Experienced with EnCase, FTK, X-Ways, SIFT, Splunk, Redline, Volatility, WireShark, TCPDump, and open source forensic tools

• Identified ability to grow into a valuable contributor to the practice and, specifically:

  • have an external presence via public speaking, conferences, and/or publications;

  • have credibility, executive presence, and gravitas;

  • be able to have a meaningful and rapid delivery contribution;

  • have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products;

  • be collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team.

• Incident response consulting experience required
• Ability to perform travel requirements as needed to meet business demands (on average 20%).
• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security or related field

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $151000/YR - $208000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions.

• Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers.

• Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate.

• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers

• Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.

• Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences

• Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.

• Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy.

• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner

• Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space

• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events

• Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap

Your Experience

• 3+ years experience in pre-sales/sales engineering or graduate of Palo Alto Networks Academy Program

• Skilled in at least one of the following Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint or SASE.

• Experience in delivering cybersecurity solutions that solve technical challenges and influence new business initiatives is preferred

• Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal

• Creating and delivering technical presentations, workshops, or technical validation engagements

• Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies

• Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions

• Understanding of sales processes with multiple buying centers and multi-product solutions are preferred

• This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.

• Proficient in English

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $173000 - $237500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Consulting Director, Reactive Services is a senior-level consulting position. The individual will provide expert-level guidance on all areas of cybersecurity and data breach response to Unit 42 clients across a wide array of industries, geographies, and organizational structures. They will be the client’s advocate for cybersecurity and will provide strategic and technical leadership in this area.

Your Impact

• You are an Industry-recognized inspiring leader with media and public speaking experience, deeply embedded in information security community

• Experience with forensic processes and procedures (chain of custody, computer acquisition techniques, and memory acquisition techniques)

• Maintain hyper-current knowledge of extant vulnerabilities and threat landscape

• Experience using forensics tools such as EnCase, FTK, SleuthKit, Volatility, etc.

• Analysis experience and operational understanding of one or more major operating systems (Microsoft Windows, Linux, or Mac)

• Knowledge of common malware persistence mechanisms

• Experience identifying and triaging malware

• Experience leading technical breach response teams in fast-paced environment

• 10 years of hands-on consulting experience in digital forensics, and incident response

Your Experience

• Strategic mindset but also detail-oriented and hands-on ability to lead high-level discussion on DFIR technology strategy and approach both internally and externally

• Demonstrated self-starter with intellectual curiosity and ability to adapt to change

• Ability to work quickly, willingness to work on ad hoc assignments, work independently or leading teams as needed

• Strong written and verbal communication skills

• Ability to develop unique and creative solutions to problems on the fly

• Willingness to learn new technologies and techniques to solve complex customer issues

• Ability to manage clients, lead meetings, and manage multiple project teams concurrently

• Ability to quickly develop and maintain rapport with clients

• Demonstrated ability to cross-sell or upsell existing clients and generate new business

• Experience managing complex budgets

• Ability to allocate staff to various projects quickly and efficiently

• Willingness to travel as required (up to 20%) to support leadership, customer briefings, planning and other activity as needed

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $183,000 - $252,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Conduct comprehensive security assessments of AI systems and tools using frameworks such as:

  • MITRE ATLAS for adversarial tactics and techniques.

  • OWASP Top 10 for LLMs to identify vulnerabilities in AI/ML models.

  • NIST AI Risk Management Framework (AI RMF) for risk analysis and mitigation.

• Develop and execute assessment plans tailored to foundational models, base models, and SaaS-based AI tools.

• Analyze model architectures, training data pipelines, and deployment environments to identify potential security gaps and vulnerabilities.

• Provide expert guidance on securing AI systems, including:

  • Adversarial ML defenses.

  • Data poisoning prevention.

  • Privacy-preserving AI techniques (e.g., differential privacy).

• Evaluate compliance with regulatory requirements and standards (e.g., GDPR, HIPAA, or emerging AI-specific regulations).

• Collaborate with the client’s cross-functional teams, conducting stakeholder interviews, interactive workshops, and meetings with technical teams (data scientists, developers, DevOps engineers) and leadership teams to ensure a thorough understanding of system architecture, security requirements, and business objectives for the assessment.

• Stay up-to-date on the evolving threat landscape in AI and contribute to the development of innovative security solutions.Assisting Unit 42 Consulting Leadership in the development of Risk Management, Compliance, and Security standards within professional services

• Maintaining industry knowledge of and experience with cybersecurity best practices within theGovernance, Risk and Compliance (GRC) field to provide recommendations to proactively improve our client’s security posture and maturity

• Maintaining an understanding of the comprehensive threat intelligence landscape, key threat actors, MITRE ATT&CK TTPs, threat intelligence platforms, zero-day and other vulnerabilities, and other threat-led cybersecurity intelligence information

• Maintaining an understanding of Artificial Intelligence (AI) platforms and security best practices as well as threat to foundational, base, and other AI models and tools

• Leading or supporting cybersecurity risk assessments, audits, program and policy maturation and development, incident response tabletop exercises, configuration reviews, breach readiness reviews, and expert witness cases in accordance with industry best practices, regulations, standards, and company policies and procedures

• Maintaining the ability to work across multiple frameworks and regulatory standards including, but not limited to, NIST, CIS 18, ISO, GDPR, CCPA, SOX, and HIPAA

• Managing the team, monitoring progress, tracking budget, mitigating risks, and ensuring key stakeholders are kept informed about progress and expected outcomes while defining potential impacts and creating an effective mitigation strategy for multiple projects at a given time

• Identifying security risks and vulnerabilities while eliminating cybersecurity threats via stakeholder interviews, documentation review, and deep-dive testing and control validation

• Evaluating client controls for compliance with legal, regulatory, privacy, policy, standards and security requirements

• Effectively documenting and communicating audit, assessment, or compliance results, findings, and recommendations to stakeholders

• Effectively communicating with external stakeholders in a professional manner

• Scoping new opportunities with prospective clients, including drafting statements of work and proposals

• Meeting travel requirements as needed to meet business demands (on average ~30%)

Your Experience

• 6-9+ years of experience performing information security and risk assessments based upon industry-accepted standards.

• Former professional services and consulting experience preferred

• Experience managing a team of consultants

• Experience with GRC tools, technology, and implementation

• Experience with security assessments/audits, drafting findings and recommendations, and prioritizing recommendations via quantitative risk scoring

• Experience with securing AI systems within cloud environments (e.g., AWS, Azure, Google Cloud).

• Experience with the lifecycle management of AI/ML models, including development, deployment, monitoring, and maintenance.

• Strong verbal and written communication skills, particularly in conveying complex technical information to non-technical stakeholders.

• Demonstrate a track record in strengthening existing and developing new client relationships

• Knowledge of computer forensic tools, technologies and methods

• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security or equivalent years of professional experience to meet job requirements and expectations

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $151000 - $208000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Assist in the development of internal infrastructure design for research, development, and testing focused on offensive security
• Conducts periodic scans of networks to find and detect vulnerabilities
• Performs client penetration testing to find any vulnerabilities or weaknesses that might be exploited by a malicious party, using open-source, custom, and commercial testing tools
• Ability to assist in scoping engagements by clearly articulating various penetration approaches and methodologies to audiences ranging from highly technical to executive personnel
• Report generation that clearly communicates testing and assessment details, results, and remediation recommendations to clients
• Develop scripts, tools, and methodologies to automate and streamline internal processes and engagements
• Conducts IT application testing, cybersecurity tool and systems analysis, system and network administration, and systems engineering support for the sustainment of information technology systems. (mobile application testing, penetration testing, application, security, and hardware testing)
• Conduct threat hunting and/or compromise assessment engagements to identify active or dormant indicators of compromise (IoCs) using Unit 42 and Palo Alto Networks’ threat hunting tools (and/or client owned hunting instrumentation where applicable)
• Assist Unit 42 Leadership in the development of security standards and best practices for the organization and recommend security enhancements as needed
• Able to conduct cyber risk assessments using frameworks or standards like NIST CSF, ISO 27001/2, PCI, CIS Top 20, CMMC, or other industry measurement tools
• Conduct cloud penetration testing engagements to assess specific workloads (i.e., AWS, GCP, Azure, containers, or other PaaS and SaaS instances) for vulnerabilities and subsequently attempt to exploit identified weaknesses after receiving permission from client stakeholders
• Provide recommendations to clients on specific security measures to monitor and protect sensitive data and systems from infiltration and cyber-attacks including response and recovery of a data security breach
• Ability to perform travel requirements as needed to meet business demands (on average 30%)

Your Experience

• 6+ years of professional experience with risk assessment tools, technologies, and methods focused on Information Assurance, Information Systems/Network Security, Infrastructure Design, and Vulnerabilities Assessments
• Experience managing a team of consultants
• Demonstrate a deep understanding of how malicious software works (i.e.-malware, trojans, rootkits, etc.)
• Ability to modify known and/or craft custom exploits manually without dependence on consumer tools such as Metasploit
• Strong knowledge of tools and techniques used to conduct network, wireless, and web application penetration testing
• Familiarity with web application penetration testing and code auditing to find security gaps and vulnerabilities
• Knowledge and experience in conducting cyber risk assessments using industry standards
• Experience with penetration testing, administering, and troubleshooting major flavors of Linux, Windows, and major cloud IaaS, PaaS, and SaaS providers (i.e., AWS, GCP, and Azure)
• Experience with scripting and editing existing code and programming using one or more of the following: Perl, Python, ruby, bash, C/C++, C#, or Java
• Experience with security assessment tools, including Nessus, OpenVAS, MobSF. Metasploit, Burp Suite Pro, Cobalt Strike, Bloodhound, and Empire
• Knowledge of application, database, and web server design and implementation
• Knowledge of network vulnerability assessments, web and cloud application security testing, network penetration testing, red teaming, security operations, or 'hunt'
• Knowledge of open security testing standards and projects, including OWASP & MITRE ATT&CK
• Ability to read and use the results of mobile code, malicious code, and anti-virus software
• Ability to scope new opportunities with prospective clients, including drafting statements of work and proposals
• Knowledge of computer forensic tools, technologies, and methods
• Identified ability to grow into a valuable contributor to the practice and, specifically -
  • have an external presence via public speaking, conferences, and/or publications
  • have credibility, executive presence, and gravitas
  • be able to have a meaningful and rapid delivery contribution
  • have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products
  • be collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team
• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent years of professional experience or equivalent military experiences to meet job requirements and expectations

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $151000 - $208000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Partner with our IR team to communicate clear and powerful messages that establish Unit 42 as the leading IR services provider
• Build bold, sharp product marketing content, including blogs, reports, videos, and presentations, focused on Incident Response for Unit 42
• Track the IR market and competitive landscape in collaboration with product, marketing, and sales leadership
• Launching campaigns & programs - creating content for digital media, websites, and customer presentations
• Leading the analyst engagements and presentations to drive awareness and get outside-in perspective
• Enabling sales teams to understand the value proposition and key differentiators - Creating and delivering presentations at internal sales events on how Unit 42 differentiates the portfolio across all managed Palo Alto Networks offerings
• Work closely with other Unit 42 teams to contribute annual research reports that generate awareness and thought leadership and drive conversations about the threat landscape
• Spearhead service launches – plan the launch of new releases and manage messaging, positioning, collateral development, and drive the product launch

Your Experience

• 8+ years of product marketing experience, ideally with 5+ years in cybersecurity
• Experience with developing and leading innovative GTM programs to drive customer adoption is strongly preferred
• An understanding of the Threat Intelligence, Incident Response, and threat detection, and a basic understanding of enterprise security SOC roles is desirable
• Comfortable with creating and delivering presentations in a range of environments, from industry conferences to customer briefings
• Demonstrated record of working cross-functionally to drive sales, demand generation, and overall organization and business success
• Bachelor’s degree required, Technical degree or equivalent background or equivalent military experience is desirable
• Experience and innovative energy to champion successful market and competitive disruption initiatives

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $155000 - $252000/YR The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

The Consulting Director will help drive Proactive Consulting Services across a growing portfolio of strategic service offerings including SOC Assessments, Cloud Security, AI/ML Security Assessments, and other emerging service domains. This senior-level consultant will serve as a trusted advisor and key contributor to helping our customers strengthen cybersecurity resilience and advance their overall security maturity.

Your Impact

• Serve as a key contributor to the development, maturation, and innovation of SOC, AI Security, and Cloud Security consulting services

• Lead and deliver technical and strategic cybersecurity assessments in areas such as SOC maturity, cloud security, AI/ML model and implementation risks, and application/infrastructure security

• Translate technical findings and observations into clear, actionable business risk implications and strategic recommendations

• Conduct reviews and assessments based on frameworks such as NIST CSF, MITRE ATT&CK, ISO 27001, and other industry standards

• Provide deep subject matter expertise and delivery leadership across a range of environments, including cloud-native, hybrid, and on-premises ecosystems

• Provide strategic guidance on the development of security programs, operations models, threat detection capabilities, and incident readiness

• Drive cross-functional value by integrating the Palo Alto Networks product platform (e.g., Cortex XSIAM, Prisma SASE, Precision AI) into consulting engagements where applicable

• Engage in a pre-sales capacity with client prospects, uncovering cybersecurity pain points across SOC operations, cloud infrastructure, and AI system implementations

• Identify alignment between Unit 42 solutions and customer challenges, crafting and delivering communications that clearly articulate solution value and outcomes

• Support engagement teams in addressing and overcoming deep technical objections that arise throughout the delivery process

• Strengthen the team’s ability to tie recommendations to each client’s unique business processes, strategic initiatives, and risk mitigation objectives

• Lead the practice and invest in developing long-term client relationships that support Unit 42’s goal of becoming a trusted strategic advisor

• Lead the design, development, and delivery of consulting enablement content to grow capabilities across the Unit 42 team

• Partner with Palo Alto Networks product development teams by contributing to feedback loops that support bi-directional communication on product features, delivery impact, and consultant needs in reducing customer risk

Your Experience

• 4+ years of experience delivering cybersecurity advisory or risk assessments based on industry-accepted frameworks and standards

• 6+ years of professional services and consulting experience, with 3+ years in a Director (or equivalent Senior Manager) role leading consulting delivery teams strongly preferred

• Demonstrated delivery experience in one or more of the following: SOC Maturity Assessments, Cloud Security Reviews, AI/ML Model Security Assessments, Application Security Reviews, and Threat Modeling

• Experience advising CISOs and other senior stakeholders on strategic planning, resource prioritization, capability development, and cybersecurity roadmaps

• Strong understanding of cybersecurity domains including network, endpoint, identity, cloud, and AI/ML security principles

• Adept at translating high-level strategic client discussions into detailed proposals and project outcomes

• Hands-on experience with technologies such as SIEM, EDR/XDR, CNAPP, CSPM, IAM, Infrastructure as Code (IaC), and cloud-native platforms (e.g., AWS, Azure, GCP)

• Solid knowledge of emerging threats and attacker TTPs, with the ability to contextualize them into practical assessment and strategy engagements

• Experience advising CISOs and other senior stakeholders on strategic planning, resource prioritization, capability development, and cybersecurity roadmaps

• Proven experience managing diverse teams of business and technical consultants

• Ability to scope new consulting opportunities, including drafting statements of work, proposals, and resource estimates

• Background in scripting, automation, or use of command-line tools in assessments is a plus

• Public speaking, training, and enablement experience is strongly preferred

• 10+ years of experience building, strengthening, and expanding long-term client relationships

• Ability to travel as needed to meet business demands (on average 25%)

• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cybersecurity, or equivalent professional experience required

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $183,000 - $252,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.