Principal Escalation Engineer jobs at Palo Alto in United States, Dallas

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

This Engineering Escalation role is positioned to intercept and assist or drive technical escalations that come to the executive level in engineering

You will speak with executive levels at customers, delivering among other things, discussions about the situation, explaining the root cause or progress toward it, providing status internally, and addressing technical questions during customer interactions

Your Experience

• BE/B.tech or equivalent technical graduation is mandatory or equivalent military experience required
• Career level experience in support service, technical support or similar troubleshooting related role
• Technical lead in area of expertise related to cyberspace equipment vendor or network security organization
• Able to explain complex technical issues to non-technical people
• Able to have open discussions on network design, network security and related technical topic

Required Technical Skills

• Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily)
• L1-L3 (ISO model) troubleshooting
• Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols
• Troubleshooting VPNs (IPSec and SSL tunnels)
• Pcap analysis (via Wireshark and other tools)
• Hardware troubleshooting for telecommunications equipment
• C, C++ and python programming languages(Good to have)

Helpful Certifications

• Advanced certification for network equipment vendors (e.g. JNCIE, JNCP, CCIE, CCNA, CCNP, CCA etc)
• Cloud deployment for AWS, GCP, Azure or KVM based solutions)

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $147,000 - $202,500 /YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Establish yourself as a trusted advisor on Palo Alto Networks' SD-WAN products and capabilities, to prospects and customers, working with your Account Managers and the local partners within your territory

• Architect and propose validated solutions which address the identified SD-WAN and security problems in each individual environment

• Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions

• Ensure ongoing customer happiness, support and adoption

• Pursue continuous self-improvement and learning to maintain technical leadership of applicable technologies (data center, SDN, public cloud, security, networking, etc.)

• Understand and effectively differentiate against our top competitors

• Act as the customer advocate for any issues that require technical assistance and follow-up with the customer through resolution

Your Experience

• 5+ years of relevant technical pre-sales experience (systems engineering, technical marketing engineering) within the networking field preferred

• Demonstrated technical capabilities in a combination of the following:

  • SD-WAN architectures/providers, LTE/5G

  • WAN technologies - MPLS, MetroE, Leased Lines, Broadband

  • Tunneling protocols - SSL/TLS, IPSec, GRE, DMVPN

  • IP Routing - BGP, OSPF, Static, Network Address Translation

  • Virtualization technologies - ESX, KVM, Xen, Microsoft preferred

  • Network security capabilities - IPS/IDS, Zone-Based Firewalls

• Ability to travel up to 50% as needed

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $198000 - $273000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Establish yourself as a trusted advisor on Palo Alto Networks' SD-WAN products and capabilities, to prospects and customers, working with your Account Managers and the local partners within your territory

• Architect and propose validated solutions which address the identified SD-WAN and security problems in each individual environment

• Identify and document specific problems with prospective and current customers which can be solved through the deployment of integrated solutions

• Ensure ongoing customer happiness, support and adoption

• Pursue continuous self-improvement and learning to maintain technical leadership of applicable technologies (data center, SDN, public cloud, security, networking, etc.)

• Understand and effectively differentiate against our top competitors

• Act as the customer advocate for any issues that require technical assistance and follow-up with the customer through resolution

Your Experience

• 5+ years of relevant technical pre-sales experience (systems engineering, technical marketing engineering) within the networking field preferred

• Demonstrated technical capabilities in a combination of the following:

  • SD-WAN architectures/providers, LTE/5G

  • WAN technologies - MPLS, MetroE, Leased Lines, Broadband

  • Tunneling protocols - SSL/TLS, IPSec, GRE, DMVPN

  • IP Routing - BGP, OSPF, Static, Network Address Translation

  • Virtualization technologies - ESX, KVM, Xen, Microsoft preferred

  • Network security capabilities - IPS/IDS, Zone-Based Firewalls

• Ability to travel up to 50% as needed

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $198000 - $273000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.