Customer Success Architect Cortex Xpanse jobs at Palo Alto in United States, Chicago

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Join the fastest growing team where experience meets cutting-edge solutions

• Build and cultivate strong customer relationships, driving business growth within the region.

• Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives.

• Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement.

• Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers.

• Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions.

• Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients.

• Travel domestically as needed to meet with customers and attend key business events.

Your Experience

• 5+ years of field sales experience focusing on key customer accounts and delivering value to Enterprise or Major-level accounts in the cybersecurity industry.

• Extensive platform selling experience in complex sales with multiple buying centers.

• Experience selling SIEM, EDR, XDR, SOC and SOAR solutions is highly preferred.

• Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations

• Expertise in applying complex solution sales methodologies to drive results.

• Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy.

• Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams.

• Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred

• Willingness to travel domestically as necessary to meet business needs.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• ● Exciting opportunity to be a leader on the fastest growing team where experience meets cutting-edge solutions.

  ● Lead, coach, and develop a team of high-performing sales specialists to achieve and exceed revenue targets.

  ● Cultivate a culture of accountability, innovation, continuous learning and a customer-centric approach within the sales team.

  ● Drive strategic sales initiatives, ensuring alignment with business objectives and market opportunities.

  ● Engage in executive-level discussions with CIOs and CISOs, translating complex cybersecurity solutions into clear business value propositions.

  ● Collaborate with internal stakeholders, including sales engineers, marketing, and alliances, to support deal execution and customer success.

  ● Develop and implement data-driven sales strategies, leveraging forecasting and pipeline management tools to optimize team performance.

Your Experience

● 10+ years of field sales experience in cybersecurity, with at least 3 years in a leadership role.

● Proven ability to lead and develop high-performance sales teams in a high-growth environment with large quota/deals

● Strong understanding of complex solution sales methodologies, value selling and enterprise buying processes with operational discipline

● Experience selling SIEM, EDR, or CNAPP (DevSecOps, CloudOps) solutions is highly preferred.

● Established relationships with key security decision-makers (CIOs, CISOs) and the ability to drive strategic conversations.

● Expertise in channel and partner sales strategies, with a deep understanding of go-to-market models.

● Ability to thrive in a fast-paced, matrixed sales organization with a focus on continuous expansion and customer success

● “Whatever it takes” attitude and motivation to deliver above quota performance

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Time to value - Provide guidance and assistance to enable effective customer deployment and customization of their Xpanse platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
• Create and execute technical implementation plans, from start to finish; this includes onboarding, engagement training, check-ins, technical guidance, and security analysis
• Product expert - Stay informed about Xpanse features and relevant updates; become an expert on Xpanse and coach customers on operationally and technically integrating the tool into their day-to-day workflows
• Conduct basic training sessions to familiarize customers with Xpanse functionalities, workflows, and best practices
• Collaboration - Work together with internal teams, including Product, Engineering, Account Health Management and Sales, to ensure our customers and partners get the most out of our products
• Serve as the customer's chief advocate and champion customer causes internally; manage and escalate technical issues, ensuring appropriate resolution with support from senior colleagues.

• Digital-first -

Your Experience

• 5+ years of professional experience in customer success, account management, solutions architecture, consulting, or relationship management (preferably at an enterprise technology company, SaaS is a plus)
• Deep understanding of attack surface management and related concepts including but not limited to Internet Protocol (IP), DNS, Certificates, CVEs, Services, network ports/protocols.
• Experience with Python, REST API development, and/or networking
• Strong communicator who can effectively explain complex technical concepts to both technical and non-technical audiences
• Intellectually curious and quick to learn new technical topics
• Possess problem-solving skills with the ability to solve for moderate complexities where analysis of situations or data requires a review of a variety of factors
• Exercises judgment within defined procedures and practices to determine appropriate action in prioritizing tasks and handle customer inquiries effectively
• Familiarity with SOC technologies such as SIEM, SOAR and/or EDR is a plus
• Current or former Department of Defense or other United States Government security clearance is a plus
• Bachelor’s degree in a related field or equivalent military experience required
• *Please note: Candidates within 60 miles of a Palo Alto office location will be classified as in-office.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $112000/YR - $182500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Recruit and hire new Domain Consultants into the team, hiring the best talent in the industry

• Work with your peers to develop a Domain Consultant training curriculum

• Mentor, train, and review Domain Consultants on your team, keeping them engaged and successful in their careers

• Develop relationships with the Solutions Consultant Managers and their teams to ensure full technology coverage in key opportunities

• Lead your team to innovate and iterate to drive high technical validation and PoC win rates for Cortex solutions, while reducing technical validation and PoC timelines

• Provide effective technical leadership in customer interactions to include sharing security operations trends and standard methodologies employed by other customers to actively be part of the selling process

• Provide Domain Consultant expertise and fill in for existing team members if there is a resource conflict or vacation coverage challenge

• Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO

• Lead conversations focused on industry trends and emerging changes to the security landscape

• Discuss competitor offerings in the marketplace and positions ours as the best solution

• Support your team in documenting HLD (High Level Design) and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions

• Review and guide your team’s technical validation plans including POV (proof of value) test plans and customer readiness/requirements

• Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business

• Act as an escalation point for pre-sales and collaborate with post-sales teams for issues that arise

• Work with product teams to build requirements and roadmap development plans for our Cortex customers

• Maintain an understanding of competitor selling strategies and technologies

• Up to 50% travel within assigned region

Your Experience

• Experience leading customer-facing pre-sales engineering or solutions architect teams

• 5+ years experience in sales engineering within SIEM, SOAR, SOC, and/or endpoint environments

• Industry knowledge of security operations market trends and awareness of our roadmap and technology development efforts

• Experience delivering comprehensive security solutions

• Strong communication (written and verbal) and presentation skills

• Experience in leading large teams, allocating resources, managing engagements and resource efficiency

• Proficient in English

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $239000 - $278750YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Product Expertise:

• Provide advanced product-level technical expertise, leading account setup, complex deployments and resolving intricate technical challenges.

• Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations.

• Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions.

Product Adoption:

• Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs.

• Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement.

• Ensure customers achieve operational excellence by fully adopting and optimizing new features.

Customer Impact:

• Be a strategic advisor, influencing key stakeholders at various levels, including C-suite executives.

• Collaborate with account teams to develop, execute, and manage complex, high-touch delivery strategies.

• Lead customer escalations, and coordinate with internal teams and resources to ensure timely and effective resolution.

Team impact:

• Provide mentorship, guidance, and leadership to junior colleagues

• Determine methods and procedures on new assignments and may coordinate activities of other team members

Your Experience

• 8+ years of industry experience with deep expertise in network security, cloud infrastructure, and related technologies.

• Strong understanding of Cloud Access Security Broker (CASB) and Data Loss Prevention (DLP) technologies and their implementation best practices.

• Hands-on experience deploying and managing the leading CASB/DLP solutions (Microsoft, Symantec/Broadcom, Netskope, Skyhigh, etc.)

• Experience in administration/design/architecture of major SaaS applications in the market and their security and data protection features (O365, Google Workplace, SFDC, ServiceNow, Atlassian, Slack, etc.)

• Relevant certifications (e.g., Certified Cloud Security Professional (CCSP), Palo Alto Certified Network Security Engineer (PCNSE), and Global Information Assurance Certification (GIAC) are a plus.

• Experience in managing customer relationships and addressing technical issues.

• Expert consultative skills, with the ability to support enterprise and smaller accounts.

• Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs.

• Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases.

• Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts.

• High-level consultative skills, capable of influencing decisions and driving customer success

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $142000 - $230000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Join the fastest growing team where experience meets cutting-edge solutions

• Build and cultivate strong customer relationships, driving business growth within the region.

• Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives.

• Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement.

• Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers.

• Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions.

• Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients.

• Travel domestically as needed to meet with customers and attend key business events.

Your Experience

• 5+ years of field sales experience focusing on key customer accounts and delivering value to Enterprise or Major-level accounts in the cybersecurity industry.

• Extensive platform selling experience in complex sales with multiple buying centers.

• Experience selling SIEM, EDR or CNAPP (DevSecOps, CloudOps) solutions is highly preferred.

• Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations

• Expertise in applying complex solution sales methodologies to drive results.

• Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy.

• Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams.

• Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred

• Willingness to travel domestically as necessary to meet business needs.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $256,000/yr to $352,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are seeking a dynamic and experienced Sales Specialist to drive the growth of our Cortex and
strategies that support rapid expansion and success. This role requires a strategic thinker whogrowth through the sale of complex solutions.

Your Impact

• Join the fastest growing team where experience meets cutting-edge solutions
• Build and cultivate strong customer relationships, driving business growth within the region
• Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives
• Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement
• Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers
• Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions
• Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients
• Travel domestically as needed to meet with customers and attend key business events

Your Experience

• 5+ years of field sales experience focusing on key customer accounts and delivering value to
• Enterprise or Major-level accounts in the cybersecurity industry
• Extensive platform selling experience in complex sales with multiple buying centers
• Experience selling SIEM, EDR or CNAPP (DevSecOps, CloudOps) solutions is highly
• preferred
• Established trusted relationships with CIOs and CISOs with the ability to influence and drive
• strategic conversations
• Expertise in applying complex solution sales methodologies to drive results
• Experience working with channel partners and a deep understanding of a channel-centric
• go-to-market strategy
• Demonstrated ability to thrive in a fast-paced, high-growth startup environment while
• collaborating effectively with sales engineers and cross-functional teams
• Experience operating in a continuous adoption, expansion, and upsell sales motion within a
• matrixed sales organization is preferred
• Willingness to travel domestically as necessary to meet business needs

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $256,000/yr to $352,000/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.