Professional Services Program Manager jobs at Palo Alto in United Kingdom

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
• Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
• Triage and resolve technical issues via ticketing systems, phone, and remote sessions
• Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
• Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
• Share insights from customer interactions to improve our product and support experience
• Document troubleshooting steps and resolutions clearly for both internal and customer use
• Lead root cause analysis and coordinate corrective actions to prevent recurrence

Due to the nature of this role and the customers we support, candidates must either:

• Have lived in the UK for the last 5 consecutive years, or
• Hold British Citizenship
• This is essential to obtain UK Security Clearance and is a strict hiring requirement.
• Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
• Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
• In-depth understanding of public cloud platforms and deployment best practices
• Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
• Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
• Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
• Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
• Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
• 3–5 years of experience in Technical Support, or similar hands-on roles
• Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• As the main technical point of contact for Cloud Security, you will assist and collaborate to respond effectively to RFIs/RFPs.
• Lead and support customer demonstrations that showcase our unique value proposition
• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities
• Drive high technical validation and PoV win rates within your assigned specialization area
• Responsible for discussing and highlighting product alignment with customer requirements and differentiation
• Architect solutions that will help our customers strengthen and simplify their security posture
• Accelerate technical validation of proposed solutions within your specialization
• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions
• Help our customers build and develop further their services around Prisma Cloud
• Lead conversations about industry trends and emerging changes to the security landscape
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions
• Initiate projects to improve individual team’s performance
• Implement organizational policies & help others adopt
• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

Your Experience

• 6+years technical sales or equivalent experience highly preferred
• Hands-on experience using IaC software tools (CloudFormation, Terraform, Azure Resource Manager, GCP Cloud Deployment Manager etc) and CI/CD tools (IDEs, GitLab, GitHuB, Jenkins, CircleCI, etc.)
• Experience with Alicloud, AWS, Azure, and Google Cloud Platform and Oracle Cloud configuration and administration of security features and services (including identity and access management, networking, firewalls, encryption)
• Deep experience in one or more cloud security areas such as Shift Left, CSPM, CWP, KSPM, CIEM, DSPM, AI-SPMBackground in security domain or cloud security highly preferred
• Understanding of container and container orchestration technologies such as Docker, Kubernetes, and OpenShift
• This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.
• Proficient in English & German

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Establish and execute an internal communications plan for the EMEA region in conjunction with the EMEA communications leader that engages employees, connects them to the company strategy, and ensures key messages cascade through the organization.

• Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders

• Plan, edit, and write content for a variety of internal communications media, such as the company intranet and Slack

• Create communications for large internal sessions/events including the regional All Hands

• Draft senior executives’ written and spoken messages to employees using a multimedia approach including video, live meetings and email.

• Establishing ongoing metrics to measure the success and effectiveness of communications efforts, and pivoting strategies based on data.

Your Experience

You’re a skilled communicator with strong judgement, attention to detail, and the ability to build relationships and credibility at all levels. You enjoy owning comms execution from idea to delivery, and you’re comfortable working in a fast-paced, collaborative environment where things move quickly.

• 5+ years in internal communications roles, ideally within a high-growth environment

• Collaborative mindset and confidence engaging with senior stakeholders

• Hands-on experience managing and evolving internal communications channels, with a strong understanding of their use cases, strengths, and governance

• Excellent writing and storytelling skills with a clear, concise and engaging tone

• Excellent organizational and planning skills, including experience building and managing an internal content calendar

• Comfort with ambiguity and change, thriving in fast-moving environments where priorities shift and context matters

• Familiarity with internal platforms and tools

• A global mindset and ability to adapt communications across diverse regions and audiences

All your information will be kept confidential according to EEO guidelines.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Key Responsibilities

• Determine project partners and team structure/organization partners will include technical and business resources
• In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
• Develop project timeline and landmarks using appropriate tools and techniques
• Build and execute project work plans and revise as appropriate to meet changing needs and requirements
• Identify resources needed and assign individual responsibilities and tasks
• Run day-to-day operational aspects of a project and scope
• Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
• Review deliverables prepared by team before passing to client
• Effectively apply Palo Alto Networks Project Management methodology and implement project standards
• Minimize our exposure and risk on all projects
• Ensure project documents are complete, current, and stored appropriately
• Track and report team hours and expenses on a weekly basis
• Provide Executive Dashboards on overall project/program status
• Mentor project managers and project coordinators

Preferred Qualifications

• BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required
• 8+ years of related work experience or leading complex projects desired
• Analyze project profitability, revenue, margins, bill rates, and utilization
• Strong proficiency with project management software, such as Microsoft Project and SmartSheets
• Good presentation skills including written, oral, presentation
• Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
• Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
• Flexible to shifting priorities, demands, and timelines; able to promptly and expertly react to project adjustments and alterations
• Experience managing large scale (Global) deployments with multiple projects, teams and resources
• Project Management Institute PMP(r) certification or equivalent a plus
• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

All your information will be kept confidential according to EEO guidelines.

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Key Responsibilities

• Playing a pivotal role in shaping the future of our security solutions
• Enhance the effectiveness of our product by designing cutting-edge protection components and developing sophisticated detection rules
• Research Linux OS internals, Virtualized environments, and low-level system behaviors to inform and enhance our attack prevention mechanisms
• Investigate and develop innovative methods for detecting threats and securing APIs, ensuring robust protection for modern applications and cloud-native environments
• Apply sophisticated AI and big data approaches to investigate and research large amounts of data across our clients
• Research and lead novel protection ideas to a production-grade level, serving as a subject matter expert
• Stay up to date with the latest attacker methodologies, APT campaigns, and TTPs targeting Linux systems and APIs
• Conduct static and dynamic reverse engineering of Linux malware to uncover new techniques and develop corresponding mitigation strategies
• Work closely with engineering, product management, and other research teams to translate research findings into production-grade features

Required Qualifications

• 4+ years of overall experience in cybersecurity research, with a proven track record of impactful projects
• In-depth knowledge of operating system internals, including user and kernel space
• Proficiency in programming languages like Python, C, and/or C++, with a strong understanding of system-level programming and APIs
• Strong knowledge of the cyber threat landscape, modern malware techniques, and APTs
• Hands-on experience with real-world threat hunting, big-data cyber research, incident response, or detection engineering
• Excellent problem-solving skills and a passion for cybersecurity innovation
• Ability to work independently, take initiative, and collaborate effectively within a team

Advantages

• Experience in reverse engineering, including familiarity with debugging and disassembler tools like GDB, IDA Pro, or Ghidra
• Experience with EDR/XDR products or low-level security solution development
• Knowledge of API security frameworks, vulnerabilities, and best practices
• Experience with advanced data analysis, statistics, or machine learning for security applications
• Experience in Linux kernel development or vulnerability research
• Knowledge of network protocols related to APIs (e.g., HTTP/S, REST, GraphQL)
• Experience with virtualization platforms (e.g., ESXi/vCenter)

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Deliver accurate revenue and RPO forecasts as part of the Close the Quarter process
• Assess topline impact of internal initiatives, new opportunities, and accounting policy changes
• Establish new processes and improve existing processes for topline reporting & visibility, including topics such as renewals revenue streams, registration behavior, and theater performance
• Prepare regular reporting packages, including CFO topline insights, executive team / Board of Directors content, and internal / external auditor close requirements
• Provide financial support for M&A activities, including analysis and integration planning
• Investigate and provide insights to ad hoc C-suite requests

Your Experience

• 7+ years related experience showing strong career progression and prior topline ownership. Prior Corporate FP&A experience and familiarity with US GAAP revenue standards for technology companies/SaaS companies are both a plus
• Experience working with a combination of bookings, RPO, revenue, and ARR
• Ability to translate business requirements into scalable reporting solutions, leveraging Tableau and Pigment to improve accuracy, automation, and visibility of key metrics.
• Familiarity in managing large datasets, applying relevant statistical frameworks and concepts, and deriving executive-level insights
• Strong experience with Google Workplace (Sheets & Slides), Microsoft Excel, SAP, and Tableau. Pigment experience is a plus
• Bachelor’s degree in Economics/Business/Finance or related field (or equivalent military experience) is a plus

Your Qualities

• Analytical thinker, with a desire to dig into and understand the details - and connect to the big picture
• Willingness and ability to adapt to rapid business and organizational changes that accompany a high-growth environment
• Team player with strong communication and presentation skills
• Independent with enthusiasm for solving unstructured questions and providing thought leadership

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $185,000 - $210,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

The Principal, Technical Program Management is a senior-level role dedicated to supporting and leading large, complex consulting engagements and security transformation programs across the EMEA region. This individual reports directly to the VP for Unit 42 in EMEA and partners with Unit 42 leadership to drive high-stakes client and internal programs. The role focuses on ensuring successful execution of all Digital Forensics and Incident Response (DFIR) and Proactive Services engagements. This position serves as the VP's core strategic partner, translating executive vision into actionable program execution and ensuring the operational excellence of the EMEA consulting practice.

Your Impact

This role serves as the central driver for program delivery and client satisfaction, ensuring the successful execution and strategic maturity of client cybersecurity initiatives.

Strategic Operations & Practice Management

• Serve as a key advisor to the VP, helping to develop, cascade, and track the Unit’s annual strategic plans.

• Drive the "rhythm of the business" for the EMEA leadership team, including the planning and execution of QBRs, partner meetings, and executive offsites.

• Analyze practice performance dashboards (utilization, realization, project profitability, pipeline) to identify operational bottlenecks and drive efficiency.

• Lead cross-functional "special projects" on behalf of the VP (e.g., new market entry, internal transformation, service offering development).

Program Leadership & Client Transformation

• Lead large and complex security transformation and cyber uplift programs for clients, including managing strategic maturity roadmaps and supporting cyber security strategies.

• Elevate program management to a portfolio level, ensuring consistency and quality across the region.

• Serve as the program management expert, aligning execution with best practices across a multi-project portfolio.

• Manage all projects effectively by defining goals based on Statements of Work (SOWs) while ensuring alignment with internal margin and profitability targets.

• Drive outcomes by leading GCO programs and supporting DFIR/Proactive engagements.

• Proactively manage risk and scope: Recognize organizational or system-wide risks and create comprehensive program risk management plans. Drive scope-versus-schedule/budget discussions to conclusion.

• Rally the team to quick and effective outcomes and demonstrate expertise in leading high-pressure situations, including operating/leading war-rooms.

• Partner with Engagement Leads to ensure projects adhere to budget/time frame guidelines and to increase client satisfaction and deepen relationships.

Strategic Consulting & Stakeholder Management

• Operate at technical, CxO, and board levels, acting as a trusted advisor to clients with considerable cybersecurity and security transformation experience across EMEA.

• Prepare high-stakes presentations, briefing documents, and financial models for customer events, and internal leadership reviews.

• Possess the necessary consulting, program, and change management skills to gain credibility and trust with complex stakeholders.

• Effectively articulate market themes driving client transformation, including the legal/regulatory landscape, budgetary concerns (TCO/ROSI), 3rd party risk, and the evolving threat landscape.

• Develop strong partnerships with internal and external stakeholders and cross-organizational leaders to achieve mutually successful results.

• Guide technical team members, ensure task execution, and maintain a strong understanding of Unit 42 skill sets to assist leadership with staffing needs.

• Understand threat-led, data-driven consulting and possess sufficient technology and cybersecurity experience to be able to learn our products and services.

Your Experience

• 10+ years of professional experience with a blend of external client delivery and internal business operations.

• Specialization in one or more of the following: transformative IT, Cybersecurity, Digital Forensics, Incident Response, or Management Consulting Operations.

• Demonstrated experience supporting senior executives in a Portfolio Management, Strategy, or Practice Operations capacity.

• Strong business acumen: Deep understanding of professional services P&L, sales cycles, and resource management economics.

• Bachelor’s degree in MIS, Cybersecurity, Computer Science or a related field, or equivalent work/military experience.

• Proven ability to lead multiple large-scale projects, creating plans, ensuring on-time execution, and managing documentation.

• Exceptional ability to synthesize complex information into clear, actionable insights for executive leadership (strong presentation development and spreadsheet skills required).

• Demonstrated ability to work autonomously, prioritize projects, solve problems requiring meticulous attention to detail, and communicate effectively with stakeholders at all levels.

• Ability to maintain confidentiality, communicate effectively in both verbal and written form, and be flexible to work nights, weekends, and holidays as needed.

Preferred Qualifications

• 10+ years experience delivering a wide range of cybersecurity consulting services..

• Previous direct client/customer consulting experience.

• Strong proficiencies with Google Suite, Asana, and Clarizen.

All your information will be kept confidential according to EEO guidelines.