Senior Consultant Proactive Services Unit jobs at Palo Alto in United Kingdom, London

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.

You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices
• Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction
• Triage and resolve technical issues via ticketing systems, phone, and remote sessions
• Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams
• Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions
• Share insights from customer interactions to improve our product and support experience
• Document troubleshooting steps and resolutions clearly for both internal and customer use
• Lead root cause analysis and coordinate corrective actions to prevent recurrence

Due to the nature of this role and the customers we support, candidates must either:

• Have lived in the UK for the last 5 consecutive years, or
• Hold British Citizenship
• This is essential to obtain UK Security Clearance and is a strict hiring requirement.
• Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively
• Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries
• In-depth understanding of public cloud platforms and deployment best practices
• Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE)
• Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
• Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations
• Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical
• Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages
• 3–5 years of experience in Technical Support, or similar hands-on roles
• Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate with account teams to recommend and develop customer solutions within your assigned specialization area
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• As the main technical point of contact for Cloud Security, you will assist and collaborate to respond effectively to RFIs/RFPs.
• Lead and support customer demonstrations that showcase our unique value proposition
• Scope and lead Proof of Value (PoV) projects for prospective customers and partners based on best practices to ensure technical win in your assigned opportunities
• Drive high technical validation and PoV win rates within your assigned specialization area
• Responsible for discussing and highlighting product alignment with customer requirements and differentiation
• Architect solutions that will help our customers strengthen and simplify their security posture
• Accelerate technical validation of proposed solutions within your specialization
• Document High-Level Design and Key Use Cases to ensure proper implementation and value realization of Palo Alto Networks Solutions
• Help our customers build and develop further their services around Prisma Cloud
• Lead conversations about industry trends and emerging changes to the security landscape
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions
• Initiate projects to improve individual team’s performance
• Implement organizational policies & help others adopt
• Act as a conduit for customer feedback to Product Management, Technical Marketing, competitor intelligence, and R&D to create requirements and deliver product features for our customers

Your Experience

• 6+years technical sales or equivalent experience highly preferred
• Hands-on experience using IaC software tools (CloudFormation, Terraform, Azure Resource Manager, GCP Cloud Deployment Manager etc) and CI/CD tools (IDEs, GitLab, GitHuB, Jenkins, CircleCI, etc.)
• Experience with Alicloud, AWS, Azure, and Google Cloud Platform and Oracle Cloud configuration and administration of security features and services (including identity and access management, networking, firewalls, encryption)
• Deep experience in one or more cloud security areas such as Shift Left, CSPM, CWP, KSPM, CIEM, DSPM, AI-SPMBackground in security domain or cloud security highly preferred
• Understanding of container and container orchestration technologies such as Docker, Kubernetes, and OpenShift
• This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.
• Proficient in English & German

All your information will be kept confidential according to EEO guidelines.

We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Key Responsibilities

• Playing a pivotal role in shaping the future of our security solutions
• Enhance the effectiveness of our product by designing cutting-edge protection components and developing sophisticated detection rules
• Research Linux OS internals, Virtualized environments, and low-level system behaviors to inform and enhance our attack prevention mechanisms
• Investigate and develop innovative methods for detecting threats and securing APIs, ensuring robust protection for modern applications and cloud-native environments
• Apply sophisticated AI and big data approaches to investigate and research large amounts of data across our clients
• Research and lead novel protection ideas to a production-grade level, serving as a subject matter expert
• Stay up to date with the latest attacker methodologies, APT campaigns, and TTPs targeting Linux systems and APIs
• Conduct static and dynamic reverse engineering of Linux malware to uncover new techniques and develop corresponding mitigation strategies
• Work closely with engineering, product management, and other research teams to translate research findings into production-grade features

Required Qualifications

• 4+ years of overall experience in cybersecurity research, with a proven track record of impactful projects
• In-depth knowledge of operating system internals, including user and kernel space
• Proficiency in programming languages like Python, C, and/or C++, with a strong understanding of system-level programming and APIs
• Strong knowledge of the cyber threat landscape, modern malware techniques, and APTs
• Hands-on experience with real-world threat hunting, big-data cyber research, incident response, or detection engineering
• Excellent problem-solving skills and a passion for cybersecurity innovation
• Ability to work independently, take initiative, and collaborate effectively within a team

Advantages

• Experience in reverse engineering, including familiarity with debugging and disassembler tools like GDB, IDA Pro, or Ghidra
• Experience with EDR/XDR products or low-level security solution development
• Knowledge of API security frameworks, vulnerabilities, and best practices
• Experience with advanced data analysis, statistics, or machine learning for security applications
• Experience in Linux kernel development or vulnerability research
• Knowledge of network protocols related to APIs (e.g., HTTP/S, REST, GraphQL)
• Experience with virtualization platforms (e.g., ESXi/vCenter)

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This role requires a trusted technical advisor who can bridge the gap between strategic vision and technical execution — collaborating with vCISOs, Unit 42 engagement leads, and client stakeholders to design and deliver transformation blueprints and pragmatic roadmaps towards threat led resilience

You’ll work at multiple levels: partnering with Unit 42 peers and client senior decision makers to influence transformation direction, embedding into delivery teams to guide execution, and engaging in activities to elevate Unit 42’s voice in the market.

You bring a deep understanding of applying threat context to shape and drive transformation programmes. This role blends delivery, technical advisory, thought leadership, and enablement — ensuring our clients achieve measurable security outcomes while unlocking the benefits of a platform adoption strategy.

Your Impact

Client Engagement and Programme Delivery:

• Embed into key Unit 42 client engagements to design and deliver security transformation roadmaps

• Partner with vCISOs and engagement leads to translate high-level strategy into actionable, resilience-building programmes

• Contribute to blueprint generation, architecture reviews, and post-incident transformation programme design

• Identify opportunities for platform adoption, particularly across Cortex, Prisma, and NGFW portfolios

Thought Leadership & Industry Collaboration:

• Represent Unit 42 and Palo Alto Networks in technical workshops, industry roundtables, or conferences

• Maintain expertise in AI, cloud security, Zero Trust, SOC transformation, and platformization strategies

• Co-author technical thought leadership content, micro-briefs, and transformation guides for clients.

• Serve as an internal technical SME, supporting GTM campaigns and enablement initiatives across EMEA

Technical Excellence & Enablement:

• Ensure transformation recommendations are pragmatic, achievable, and aligned to client operating realities

• Maintain awareness of industry best practices, emerging technologies, and regulatory shifts impacting transformation

• Provide technical mentoring and knowledge sharing across Unit 42 teams to strengthen delivery capability

Your Experience

• Proven experience delivering large-scale security transformation programmes in enterprise environments

• Background in architecture, presales, professional services, or platform strategy

• Strong understanding of cloud-native security, AI applications, Zero Trust, and SOC modernisation

• Skilled communicator — able to engage confidently with both technical teams and senior executives

• Experience in the EMEA market, with understanding of local delivery and sales ecosystems

Highly Desired

• Hands-on expertise with Palo Alto Networks technologies, particularly Cortex and Prisma; NGFW experience highly valued

• Recognised expertise in a specialist technical topic and the ability to present it at industry events.

• Professional certifications (e.g., CISSP, CISM, CCSK, PCNSE).

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate with sales teams to recommend and develop customer solutions within your assigned specialization
• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership
• Lead and support customer demonstrations that showcase our unique value proposition
• Responsible for prospective customers and partners' Technical Validation projects based on best practices to ensure technical win in assigned opportunities
• Architect solutions that will help our customers strengthen and simplify their security posture
• Document high-level design and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions
• Lead conversations about industry trends and emerging changes to the security landscape
• Responsible for discussing and highlighting product alignment with customer requirements and differentiation
• As the main technical point of contact for Network Security, you will assist and collaborate to respond effectively to RFIs/RFPs
• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions
• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

Your Experience

Multiple years of specialist experience in pre-sales/sales engineering within one or more of the following specialisms - Zero Trust, SaaS Security, SSE/SASE, Networking or Network Security

• Being the expert addition to the technical sales function
• Solid understanding of NGFW, Network Security, SASE, SD-WAN, CASB, Proxy, DLP and BYOD Solutions
• Experience in working with customers, demonstrating problem-solving skills and a can-do attitude
• Business fluent in English

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:

• Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions
• Your ability to position, demonstrate and create high level designs across the entire PANW portfolio based on customer business needs
• Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
• Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions
• Demonstrating strong communication skills and the ability to influence through effective presentations and customer-specific demos, technical engagements, and workshops
• Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities
• Orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy
• Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
• Understanding the competitive landscape and effectively differentiating our leadership
• Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events
• (OT) - Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap

Your Experience

• Understanding of data networking and/or modern application design and cloud architectures
• Delivering cybersecurity solutions that solve technical challenges and influence new business initiatives
• Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role - prior experience in a pre-sales role is ideal
• Creating and delivering technical presentations, workshops, or technical validation engagements
• Experience in selling, designing, implementing, or managing one or more of the following solutions - Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies
• Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions
• Complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred
• Proficient in English

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We're seeking innovators - engineers who seek to design new products, designing state-of-the-art products that do not exist today. These engineers love to code with a drive to build global products and bring new ideas to develop security disciplines to solve real-world problems. We are looking for leaders who take ownership of their areas of focus and who are driven to pursue problems at every level. Collaboration is at the heart of our culture and we need engineers who can communicate at a high level and work well with multi-functional teams towards achieving a common goal. As a key member of Layer-7 Security group, you will be responsible for:

• Designing and developing security features on the next-generation firewalls
• You will work with product management on user requirements, apply your knowledge to functional design
• Utilize your programming skills for efficient and robust implementation
• Interact with quality assurance and field support teams throughout the entire software development cycle

Your Impact

• Innovate, design, and develop new security features in our next-generation firewalls product
• Contribute in all phases of the product development cycle, from definition, design, through implementation and test
• Design new product features, with a high focus on quality and execution
• Develop functional specifications, assess task requirements and scheduling, and assist in development, debug and support
• Suggest and implement improvements to the development process
• Clearly communicate goals and desired outcomes to internal project teams
• Interview, mentor and coach new team members

Your Experience

• B.S./M.S. degree in Computer Science, similar technical discipline or equivalent practical experience or equivalent military experience required
• 5+ years of enterprise product development experience with C in a Unix/Linux environment
• Flair for coding and hands on experience debugging the code using tools like GDB is required
• Working knowledge of TCP/IP internals and common data structure and algorithms
• Working knowledge of Windows kernel and Windows Filtering Platform is preferred.
• Verbal and written communication skills to work with multi-functional groups
• Teammates who brings a can-do attitude to a dynamic working environment
• Graduate degree (MS or Ph.D.) in Computer Science or similar technical discipline is preferred
• Knowledge of multi-core / multi-process / multi-threaded programming is preferred
• Experience with windows agent programming and cloud programming (go) software development is preferred
• Experience with large-scale and/or high-performance software design and development is preferred
• Experience with TLS internals, cryptography, and OpenSSL is preferred
• Experience with HTTP and web server backend development is preferred

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $147000/YR - $237500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.