Technical Operations Analyst jobs at Palo Alto in Singapore, Singapore

Key Responsibilities

• Lead end-to-end analytics for the JAPAC Technical Solutions organization; including the design, implementation, and optimization of data-driven processes and dashboards
• Partner with the Global Technical Operations team for a coordinated approach to data analytics across Technical Solutions
• Participate in JAPAC theater leadership meetings to learn theater priorities, identify metrics to measure and produce weekly reports for the theater on their specific Key Performance Indicators (KPIs) to support business objectives
• Develop and automate complex reports and analytical dashboards using advanced tools (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce, SQL, Python)
• Translate business needs into actionable data insights through reporting tools and AI to proactively identify trends, opportunities, and risks to inform leadership decision-making
• Collaborate cross-functionally with Sales, Sales Operations, Finance, Human Resources, Product, and Engineering to ensure data integrity, alignment, and execution of strategic initiatives
• Author high-quality executive summaries, strategic documents, and presentations to communicate complex analytical findings to senior leadership and stakeholders
• Drive continuous process improvement through data mining, statistical analysis, and the implementation of automation solutions through the use of AI
• Ensure best practices in data governance, quality, and security are maintained across all analytics initiatives
• Mentor and train leaders on advanced analytics tools and methodologies, fostering a culture of data literacy and continuous improvement
• Take the lead for any individual in the theater that is experiencing tool access issues and coordinate with the proper contacts to resolve issues and identify trending issues
• Assist with reports for quarterly theater campaigns, Key Sales Objectives (KSOs) and Manager Bonus reporting issues

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Statistics, Mathematics, Engineering, Economics, or a related quantitative field or equivalent military experience required
• Minimum 5 years of experience in analytics program management, data analytics, or a similar role within a technology or consulting environment
• Demonstrated expertise in data analytics tools and programming languages (e.g., Tableau, Google Sheets, GCP BigQuery, Google Looker Studio, Salesforce Analytics, ETL processes)
• Proven ability to automate complex reporting tasks and build scalable, repeatable analytics solutions
• Exceptional written and verbal communication skills, with experience preparing executive-level reports and presentations
• Advanced critical thinking, problem-solving, and attention to detail, with a track record of delivering error-free, high-impact analytical work
• Experience working with large datasets, data warehousing, and business intelligence concepts

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Partner with Sales, Legal, FP&A, and Sales Operations on non-standard contract review to determine revenue impact and provide recommendations to maximize revenue
• Support monthly closing activities including, but not limited to, reviewing non-routine revenue transactions, performing accounting assessments, preparing accurate journal entries, and documenting revenue conclusions
• Respond timely and appropriately to business requests
• Research, resolve and operationalize complex and non-routine revenue accounting transactions. Partner to suggest potential solutions to align accounting outcomes with business objectives prior to finalization of contracts with customers or launch of new product initiatives.
• Identify actionable insights and suggest recommendations to address issues and improve accounting processes/efficiencies
• Participate in and/or lead projects and initiatives with cross functional impacts
• Ensure compliance with SOX 404 key controls
• Assist with external audits and special projects as needed

Your Experience

• Minimum of 6+ years of related work experience with 3+ years of Technical Revenue specific experience
• Prior Public Accounting experience with regards to Revenue (ASC 606) preferred
• CPA or equivalent a plus
• SAP, SFDC, Big Query and accounting operations experience a plus
• Advanced knowledge of Microsoft Office (Word, Excel and PowerPoint) and Google Suite (Mail, Docs, Sheets, Slides)
• Experienced in writing complex technical revenue accounting position papers
• Solid organizational skills with the ability to manage priorities and execute in a fast-paced environment with attention to details
• Team player and effective communicator with all levels of management and cross functional organizations
• Education : Bachelor's degree from four-year college or university or equivalent training, education, and experience in Finance, Accounting or similar field or equivalent military experience required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate with product managers, cybersecurity researchers, AI application researchers and infrastructure software engineers
• Design and build an innovative and solid products to ensure our customers can use AI service securely
• Participate in all phases of the product development cycle, from definition, design, through implementation and test
• Implement real-time security services to customers
• Work with PLM on new feature requirement
• Work with QA and DevOps on new release deployment

Your Experience

• Solid golang/python programming skills
• Solid knowledge on HTTP 1.1/HTTP2 protocols and gRPC
• Profound knowledge on web service proxy technology especially on envoy and web assembly
• Experience in designing large distributed system and web services in the cloud
• Deep knowledge in GCP platform is a plus
• Familiar with major CSP LLM foundation models is a plus
• The candidate should be a good problem solver
• Master's degree in computer science or equivalent or equivalent military experience required

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $126000 - $204500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career:

As a Sr. TPE, you will play a key role in providing detailed technical information to our partners, customers, and our internal employees. You will serve as a strategic adviser to the business, providing valuable insights, guidance, and feedback that will drive improvements at Palo Alto Networks. You will work across product teams to deliver this feedback

Your Impact:

• Collaborate with Legal, Sales, Product Management, and customers to drive innovation and ensure secure, scalable adoption of cloud-native security solutions.

• Lead complex, cross-functional projects that shape the product roadmap and align with field-driven priorities.

• Provide actionable feedback to Product Managers to influence development in areas such as cloud posture, workload protection, and identity management.

• Design and deliver automation content, playbooks, and integrations that address real-world SOC use cases and cloud security risks.

• Contribute to the evolution of Cortex product capabilities by enhancing visibility, risk prioritization, and policy enforcement across multi-cloud environments.

• Advocate for best practices in securing modern application architectures using automation, contextual risk insights, and scalable cloud-native controls.

Your Experience

• Ability to inspire teams, colleagues, and executives, paired with an ability to execute

• Understanding of cloud native security and security operations use cases

• Experience managing cross-functional programs in a fast-paced environment, and the ability to manage multiple projects and priorities

• Excellent professional presence and confidence working with and advising entry-level through top executives

• A team player who creatively and effectively solves complex issues and establishes best practices proactively

• Understanding and affinity for technology and a motivation to master product and market details

• Strong work ethic, integrity, and organizational skills

• At least 2 years of experience with one or more major cloud infrastructure providers

• At least 2 years of experience with security orchestration, automation, and response technology

• Understanding of securing cloud platforms using security operations automation

• Technical knowledge of cloud platforms (AWS, Azure, GCP) and modern application architectures

• Excellent written and verbal interpersonal skills with strong presentation abilities

• Experience with CSPM tools (e.g., Prisma Cloud etc.) to detect and remediate cloud misconfigurations and risks. - an advantage

• Understanding of CIEM principles and hands-on experience with managing cloud entitlements across AWS/Azure/GCP - an advantage

• Experience in cloud platforms, infrastructure-as-code, and modern CI/CD pipelines - an advantage

• Experience in building SOC workflows & incident response - an advantage

• Experience in building SIEM integrations - an advantage

• Experience in cloud native programming, scripts, and automation - an advantage

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Principal Product Security Engineer on the Infosec Product Security team, you will be a leading technical authority and strategist, responsible for architecting and spearheading security initiatives across all Palo Alto Networks products end-to-end. You’ll be a pivotal leader and mentor within a deep and savvy security team, setting the vision and driving the company's product security strategy. Furthermore, you will be a thought leader and expert practitioner, championing security engineering and innovations. You will be expected to influence and guide cross-functional executive leadership and teams in Product Management, Development, and DevOps/SRE to embed and advance security throughout the entire product lifecycle.

Your Impact

• Architect, champion, and oversee the implementation of next-gen AppSec technologies with advanced automation into complex, large-scale engineering CI/CD pipelines
• Define and lead the strategy for protecting application security throughout the life-cycle in multi-cloud environments (GCP & AWS) and on-premise solutions, establishing best practices and standards
• Pioneer and champion the development of risk-driven intelligent automation to optimize and scale SAST, SCA, OSS, DAST, Infrastructure as Code (IaC), and RASP integrations with advanced tooling and threat modeling
• Act as a primary thought leader and evangelist, driving the adoption and evolution of Secure SDLC and security best practices across the entire application lifecycle. You possess deep, authoritative knowledge of security from infrastructure through application and will mentor others to effectively apply it
• Spearhead the design, implementation, and continuous improvement of secure software development processes, including secure coding standards, advanced security testing methodologies, and proactive vulnerability management programs
• Own and elevate security reporting, including driving strategic improvements in vulnerability management, coordinating advanced penetration testing engagements, and ensuring infrastructure compliance at a strategic level
• Mentor and guide senior security engineers and technical leads, fostering a culture of technical excellence, innovation, and knowledge sharing within the team and across the engineering organization
• Develop and champion long-term product security roadmaps and strategies, aligning with business objectives, technological advancements, and emerging threat landscapes
• Represent Palo Alto Networks Product Security in external forums, industry conferences, and standard bodies, contributing to the broader cybersecurity community

Your Experience

• 10-15+ years of hands-on experience in cybersecurity, with 8-12+ years of deep specialization in application security, secure software development, security review, and automation at scale
• Expert-level knowledge and proven track record of architecting, implementing, and scaling security tooling and best practices, such as pre-commit/pre-receive hooks, dependency scanning, SAST, OSS and advanced vulnerability management platforms
• Demonstrated leadership in security tools benchmarking, fine-tuning, and strategic integration to maximize effectiveness and minimize friction
• Extensive experience leading and maturing practices around architectural risk analysis, threat modeling, secure code reviews, static code analysis, and advanced security testing techniques to identify and remediate complex vulnerabilities in enterprise-scale software products
• Authoritative knowledge of industry security standards and best practices (e.g., OWASP, NIST, ISO, MITRE ATT&CK) and experience driving their adoption and adaptation
• Expertise in designing, architecting, and securing large-scale integrations of AWS and/or GCP services into IAM platforms and overall cloud security posture
• Profound expertise in microservice architecture and demonstrated leadership in defining and enforcing security best practices for APIs across complex multi-cloud environments
• Exceptional written and oral communication skills with a proven ability to influence and present to multiple levels of leadership, including executives, involving both business and technical stakeholders
• Demonstrated experience in leading complex, cross-functional security initiatives, setting technical direction, and mentoring senior technical staff
• Track record of innovation in product security, potentially including patents, publications, or significant contributions to open-source security projects

[Input by recruiter and audited by recruiting specialist]

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $162000/YR - $263000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Workflow Documentation & Process Automation

• Understand and document key workflows
• Identify pain points and inefficiencies and opportunities for streamlining.
• Develop and implement process automation using tools like Excel macros, Power Automate, Python, or equivalent.

Service Level Agreements (SLA) KPI Measurement & Reporting

• Understand and establish baseline performance and SLA metrics
• Build dynamic reporting dashboards (e.g. Tableau, Excel) to track and visualize performance.
• Automate regular report generation and data pulls to support periodic performance reviews and audits.

Design & Implement a Ticketing / Queue System

• Build a structured intake and tracking system for Sales/Channel quote requests using:
  • CRM tools (e.g., Salesforce)
  • Google Forms + Sheets + automation tools
  • Shared inbox management or ticketing tools (e.g., JIRA, ServiceNow)
• Ensure the system supports request prioritization, assignment, escalations, and SLA tracking.
• Automate alerts, updates, and reporting.

Support Sales Operations – Sales KPI Reporting & Data Integration

• Collaborate with Sales Operations to define and measure key sales objectives and performance indicators (e.g., pipeline coverage, conversion rate, renewal targets).
• Work with multiple data sources (e.g., Salesforce, Excel, Google Sheets, internal databases) to consolidate, clean, and analyze sales data.
• Develop automated dashboards and reports to support decision-making across regions, segments, and product lines.
• Innovate new ways to visualize or improve visibility into sales performance trends.

Key Learning Outcomes:

• Exposure to real-world business operations and commercial strategy in the tech industry.
• Hands-on experience with automation tools and business intelligence platforms.
• Deep understanding of SLA-driven processes, sales performance management, and cross-functional collaboration.
• Practical skills in workflow design, dashboard creation, and CRM/ticketing systems.

Your Experience

• Undergraduate student or recent graduate from a Singapore university in Business Analytics, Information Systems, Computer Science, Engineering, or a related discipline.
• Strong Microsoft Excel skills (pivot tables, advanced formulas, macros/VBA). Skilled in Advanced Excel tools (PowerQuery, PowerPivot, Excel Dynamic Array, Python for Excel) is a bonus
• Experience with automation or scripting tools (e.g., Python, Apps Script, Power Automate, Zapier)
• Familiarity with reporting platforms (e.g. Tableau, PowerBI)
• Exposure to CRM systems like Salesforce or database tools (e.g., SQL) is a plus
• Ability to consolidate and manipulate data from multiple sources
• Analytical and detail-oriented
• Self-motivated and able to manage multiple tasks independently
• Excellent communication skills, both verbal and written
• Strong collaboration and stakeholder engagement skills

Preferred Qualification

• Experience with service/ticketing systems (e.g. ServiceNow)
• Prior involvement in sales or renewal operations projects
• Knowledge of SLA governance, sales pipeline metrics, or quote lifecycle processes

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Lead and oversee all post-sales technical service delivery in JAPAC ensuring consistent and high-quality execution for Palo Alto Networks’ Cloud and Cortex Products

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes

• Support Area Leaders to engage with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews, and resolution of escalated issues

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/ coaching, and performance management in line with the defined capability requirements for the team

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings

  • Achieve global target service margin ratios through delivery efficiency and cost control

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners

  • Collaborate with the Business Value Services (BVS) team to co-design and evolve services that fit the specific needs of the Japan market

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement

• Drive continuous improvement across the delivery of Cloud & Cortex Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality and scale

• Drive standardized delivery practices, proactive risk mitigation, and data-driven decisions across Areas to improve service health

• Foster a culture of continuous learning, agility, and innovation to respond to the JAPAC regions fast-changing customer and business environment

• Represent JAPAC region at a global level, sharing customer insights, local challenges, and opportunities for regional impact

• Ensure smooth execution of global and theatre-level GCS programs in JAPAC, while tailoring implementation to local needs

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment

• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines

• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT

• Direct experience engaging with executive-level customers in Japan

• Background in cybersecurity or enterprise IT preferred

• Bachelor’s degree in a STEM field or Master’s degree or MBA preferred or equivalent military experience required

• Willingness to travel up to 20–30% within JAPAC and occasionally globally

• Deep expertise in the field of Cloud, End Point, SOAR, and SIEM technology, ideally with exposure to Palo Alto Networks Products, as well as exposure to Security Operations Centres (SOC)

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.