Senior Cloud Escalation Engineer jobs at Palo Alto in Singapore, Singapore
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Escalation Management - Assume a leadership role in resolving high-priority escalations, and be the interface between Development Operations and support teams to orchestrate swift and effective resolutions. Tool Development -...
Provide Technical Support to customers and partners. Provide configurations, troubleshooting and best practices to customers. Manage support cases to ensure issues are recorded, tracked, resolved, and follow–ups are completed in...
Architect and promote validated SD-WAN/SASE solutions to MSP/MSSP partners, empowering them to offer these services as managed offerings to their customers. Identify prospective and existing customer opportunities that align with...
Interview, hire, train and mentor a team of Support Account Managers. Manage projects and teams to promote productivity and effectiveness. Drive decisions and results that will affect costs and may...
Architect and promote validated SD-WAN/SASE solutions to MSP/MSSP partners, empowering them to offer these services as managed offerings to their customers. Identify prospective and existing customer opportunities that align with...
Architect and promote validated SD-WAN/SASE solutions to MSP/MSSP partners, empowering them to offer these services as managed offerings to their customers. Identify prospective and existing customer opportunities that align with...
Expand and Scale: Hire and develop a high-performing regional team to achieve company growth and objectives. Strategic Partnerships: Engage in quarterly review sessions with key partners in the region. Top...
Escalation Management - Assume a leadership role in resolving high-priority escalations, and be the interface between Development Operations and support teams to orchestrate swift and effective resolutions. Tool Development -...
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