Renewal Service Consultant jobs at Palo Alto in Singapore, Singapore

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate with sales teams to recommend and develop customer solutions within your assigned specialization.

• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership.

• Lead and support customer demonstrations that showcase our unique value proposition.

• Responsible for prospective customers and partners' Technical Validation projects based on best practices to ensure technical win in assigned opportunities.

• Architect solutions that will help our customers strengthen and simplify their security posture

• Document high-level design and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions

• Lead conversations about industry trends and emerging changes to the security landscape.

• Responsible for discussing and highlighting product alignment with customer requirements and differentiation

• As the main technical point of contact for Network Security, you will assist and collaborate to respond effectively to RFIs/RFPs.

• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

• Distinguished by additional specialized knowledge in breadth and/or depth.

Your Experience

• 6+ years experience in pre-sales/sales engineering within Zero Trust, Networking, Network Security, SaaS Security or SSE/SASE

• Experience with L2-L4 Networking (L2 Switching architectures including Spanning Tree, VLANs/trunking, IP routing including static routes, OSPF and BGP, route re-distribution, L4 Load-balancing)

• Outstanding customer communication and problem-solving skills

• Experience in working with customers, demonstrating problem-solving skills and a can-do attitude

• Solid understanding of NGFW, Network Security, SASE, SD-WAN, CASB, Proxy, DLP and BYOD Solutions

• Advanced knowledge of On-Premise and Cloud-Delivered Network Security Technologies

• This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.

• Proficient in English

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Renewals Services Consultant, you’ll play a mission-critical role in our renewals engine—working across data, pricing, systems, and stakeholders to ensure smooth, timely, and accurate renewals. Supporting major and selected enterprise accounts, you’ll manage complex data sets, produce customer-facing quotes, and partner closely with Field Sales and Channel teams.

You’ll also be instrumental in process improvements and mentoring junior team members as we scale.

Your Impact

• Analyze installed base and subscription data to identify upcoming renewals

• Clean, triangulate, and validate data across systems to ensure accuracy

• Provide data insights and value propositions on opportunities

• Partner Customer Intelligence to develop incremental pipeline for upsell and tech refresh

• Generate price quotations aligned with historical pricing and current standards

• Collaborate with Field Sales and Channel Partners to refine and finalize proposals

• Support custom requests, pricing exceptions, and escalations with cross function stakeholders

• Handle high-complexity and high-value opportunities for Major Accounts

• Address order administration and renewal processing issues

• Ensure accurate customer data (contacts, registration, usage) in systems

• Recommend automation, process enhancements, and tools to improve speed and accuracy

• Share knowledge and best practices with junior team members

Your Experience

• 4-7 years in inside sales or renewal sales, sales operations, complex deal desk or senior pricing roles

• Experience with Enterprise sales motion and channel sales models (distributors, resellers)

• Strong communication, business judgment, and attention to detail

• Comfortable working with large volumes of data to support decision-making on renewal strategy and action plan

• Advanced Excel skills (lookups, pivots, logic functions) and exposure to Salesforce or ERP/CPQ systems

• Experience handling complex deal commercials

• Ability to work independently in a cross-functional, fast-paced environment

• Familiarity with Power BI, Power Query, PowerPivot, or Tableau a plus

• Proficiency in Mandarin to support collaboration with Mandarin-speaking customers and stakeholders across the JAPAC region.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Collaborate with sales teams to recommend and develop customer solutions within your assigned specialization.

• Present to customers as our expert at all levels in the customer hierarchy, from practitioner to senior leadership.

• Lead and support customer demonstrations that showcase our unique value proposition.

• Responsible for prospective customers and partners' Technical Validation projects based on best practices to ensure technical win in assigned opportunities.

• Architect solutions that will help our customers strengthen and simplify their security posture

• Document high-level design and key use cases to ensure proper implementation and value realization of Palo Alto Networks solutions

• Lead conversations about industry trends and emerging changes to the security landscape.

• Responsible for discussing and highlighting product alignment with customer requirements and differentiation

• As the main technical point of contact for Network Security, you will assist and collaborate to respond effectively to RFIs/RFPs.

• Position Palo Alto Networks or Partner delivered services as appropriate to ensure proper implementation and value realization of Palo Alto Networks solutions

• Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative

• Distinguished by additional specialized knowledge in breadth and/or depth.

Your Experience

• 6+ years experience in pre-sales/sales engineering within Zero Trust, Networking, Network Security, SaaS Security or SSE/SASE

• Experience with L2-L4 Networking (L2 Switching architectures including Spanning Tree, VLANs/trunking, IP routing including static routes, OSPF and BGP, route re-distribution, L4 Load-balancing)

• Outstanding customer communication and problem-solving skills

• Experience in working with customers, demonstrating problem-solving skills and a can-do attitude

• Solid understanding of NGFW, Network Security, SASE, SD-WAN, CASB, Proxy, DLP and BYOD Solutions

• Advanced knowledge of On-Premise and Cloud-Delivered Network Security Technologies

• This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.

• Proficient in English

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Principal Consultant for SOC Transformation & XSIAM Deployment, you will be a seasoned leader at the forefront of our most strategic customer engagements. You will leverage a rare blend of consultative presence, deep technical mastery, and executive influence to guide our customers through complex SOC transformations. Your primary role is to drive these large-scale programs, ensuring the successful execution of foundational elements like seamless log migration and the development of sophisticated detection strategies, to deliver measurable security outcomes in highly dynamic enterprise environments.

Your Impact

• Serve as the lead strategic advisor and subject matter expert for customers undertaking a full-scale SOC modernization with XSIAM
• Lead multi-national SOC transformation programs, consolidating fragmented detection and response processes into a unified, AI-driven platform
• Direct enterprise-scale XSIAM deployments, guiding customers from initial strategy to full operationalization
• Devise and oversee comprehensive log ingestion strategies to ensure high-quality data fuels the XSIAM platform
• Architect and implement sophisticated detection strategies and correlation rules to fortify customer defenses against advanced threats
• Fine-tune and optimize log sources and correlation rules to maximize system performance and detection efficacy
• Identify opportunities to enhance analyst alert handling and response through automation.
• Transform ambiguity into structured action plans, driving accountability at every level of a customer engagement
• Build and mentor high-performing professional services teams that blend consulting, engineering, and change management expertise
• Partner with Product and R&D teams to incorporate field insights into roadmap priorities

Your Experience

• A proven track record in modernizing and transforming Security Operations Centers (SOCs) to achieve automation, AI-driven detection, and measurable improvements in MTTD/MTTR
• Exceptional executive presence, with strong verbal and written communication skills to engage with stakeholders from the SOC analyst to the CISO
• Experience acting as a trusted advisor to senior security leaders, with the ability to diagnose challenges and deliver strategic recommendations
• 10+ years of hands-on experience in deploying and integrating SIEM/security analytics solutions within large enterprise environments
• 8+ years of experience with Security Operations Center (SOC) tooling, processes, and workflows
• Hands-on technical mastery across SIEM, SOAR, EDR, cloud security, and threat intelligence
• Ability to conceive, architect, and develop effective correlation and detection rules
• Familiarity with a range of SIEM technologies, such as Splunk and IBM QRadar, is a plus
• Strong expertise in Regular Expressions (Regex)
• Relevant bachelor's degree or industry-recognized qualifications (CISSP, GIAC, etc.), is a plus.
• PreSales is a Plus
• 20% Travel

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Strategic Relationship Representative, you will partner closely with internal and external partners to accomplish your sales objectives. Your partnership, expertise, and understanding of the evolution of cybersecurity sets you apart, and you chase value driven impact for our clients. The prospect of solving complex cyber challenges excites you, and building recommendations for those challenges for unique sets of customers brings you fulfillment.

Your Impact

• Manage all maintenance and subscription renewals in your territory
• Quote generation, including creation of coterminous quotes
• Upsell to multiyear renewals by positioning value to customer
• Diligent follow up with Regional Sales Managers,, channel partners and end users to bring in renewals before expiration
• Submit accurate and timely forecast through Clari
• Work within existing renewals database and collaborate with Sales Operations and IT to drive process and systems improvements and best practices

Your Experience

• 3+ Years’ experience in IT Sales to enterprise customers
• Knowledge in working with Channel Partners
• Track record of achieving sales goals and objectives
• Experience using Salesforce.com and Clari
• Enthusiastic, driven and confident: ability to clearly and persuasively articulate the company’s mission, product and business opportunity
• Previous experience, and ability to learn new technology quickly, adapt to changing needs and possess strong analytical skills
• Ability to quickly build productive relationships in a fast-paced, performance-driven environment

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As a Renewals Services Consultant, you’ll play a mission-critical role in our renewals engine—working across data, pricing, systems, and stakeholders to ensure smooth, timely, and accurate renewals. Supporting major and selected enterprise accounts, you’ll manage complex data sets, produce customer-facing quotes, and partner closely with Field Sales and Channel teams.

You’ll also be instrumental in process improvements and mentoring junior team members as we scale.

Pre-Sales Operations for Major Accounts

• Analyze installed base and subscription data to identify upcoming renewals
• Clean, triangulate, and validate data across systems to ensure accuracy
• Provide data insights and value propositions on opportunities
• Partner Customer Intelligence to develop incremental pipeline for upsell and tech refresh
• Generate price quotations aligned with historical pricing and current standards
• Collaborate with Field Sales and Channel Partners to refine and finalize proposals
• Support custom requests, pricing exceptions, and escalations with cross function stakeholders
• Handle high-complexity and high-value opportunities for Major Accounts

Post-Sales Support for Major Accounts

• Address order administration and renewal processing issues
• Ensure accurate customer data (contacts, registration, usage) in systems

Continuous Improvement

• Recommend automation, process enhancements, and tools to improve speed and accuracy
• Share knowledge and best practices with junior team members

Your Experience

• 4-7 years in inside sales or renewal sales, sales operations, complex deal desk or senior pricing roles
• Experience with Enterprise sales motion and channel sales models (distributors, resellers)
• Strong communication, business judgment, and attention to detail
• Comfortable working with large volumes of data to support decision-making on renewal strategy and action plan
• Advanced Excel skills (lookups, pivots, logic functions) and exposure to Salesforce or ERP/CPQ systems
• Experience handling complex deal commercials
• Ability to work independently in a cross-functional, fast-paced environment

Preferred:

• Familiarity with Power BI, Power Query, PowerPivot, or Tableau a plus
• Proficiency in Mandarin to support collaboration with Mandarin-speaking customers and stakeholders across the JAPAC region.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Workflow Documentation & Process Automation

• Understand and document key workflows
• Identify pain points and inefficiencies and opportunities for streamlining.
• Develop and implement process automation using tools like Excel macros, Power Automate, Python, or equivalent.

Service Level Agreements (SLA) KPI Measurement & Reporting

• Understand and establish baseline performance and SLA metrics
• Build dynamic reporting dashboards (e.g. Tableau, Excel) to track and visualize performance.
• Automate regular report generation and data pulls to support periodic performance reviews and audits.

Design & Implement a Ticketing / Queue System

• Build a structured intake and tracking system for Sales/Channel quote requests using:
  • CRM tools (e.g., Salesforce)
  • Google Forms + Sheets + automation tools
  • Shared inbox management or ticketing tools (e.g., JIRA, ServiceNow)
• Ensure the system supports request prioritization, assignment, escalations, and SLA tracking.
• Automate alerts, updates, and reporting.

Support Sales Operations – Sales KPI Reporting & Data Integration

• Collaborate with Sales Operations to define and measure key sales objectives and performance indicators (e.g., pipeline coverage, conversion rate, renewal targets).
• Work with multiple data sources (e.g., Salesforce, Excel, Google Sheets, internal databases) to consolidate, clean, and analyze sales data.
• Develop automated dashboards and reports to support decision-making across regions, segments, and product lines.
• Innovate new ways to visualize or improve visibility into sales performance trends.

Key Learning Outcomes:

• Exposure to real-world business operations and commercial strategy in the tech industry.
• Hands-on experience with automation tools and business intelligence platforms.
• Deep understanding of SLA-driven processes, sales performance management, and cross-functional collaboration.
• Practical skills in workflow design, dashboard creation, and CRM/ticketing systems.

Your Experience

• Undergraduate student or recent graduate from a Singapore university in Business Analytics, Information Systems, Computer Science, Engineering, or a related discipline.
• Strong Microsoft Excel skills (pivot tables, advanced formulas, macros/VBA). Skilled in Advanced Excel tools (PowerQuery, PowerPivot, Excel Dynamic Array, Python for Excel) is a bonus
• Experience with automation or scripting tools (e.g., Python, Apps Script, Power Automate, Zapier)
• Familiarity with reporting platforms (e.g. Tableau, PowerBI)
• Exposure to CRM systems like Salesforce or database tools (e.g., SQL) is a plus
• Ability to consolidate and manipulate data from multiple sources
• Analytical and detail-oriented
• Self-motivated and able to manage multiple tasks independently
• Excellent communication skills, both verbal and written
• Strong collaboration and stakeholder engagement skills

Preferred Qualification

• Experience with service/ticketing systems (e.g. ServiceNow)
• Prior involvement in sales or renewal operations projects
• Knowledge of SLA governance, sales pipeline metrics, or quote lifecycle processes

All your information will be kept confidential according to EEO guidelines.