Partner & Ecosystems Marketing Director Japac jobs at Palo Alto in Singapore, Singapore

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This role will be pivotal in accelerating our market leadership and revenue growth by transforming our JAPAC partner and ecosystem landscape into a powerhouse for demand generation and customer acquisition. You will achieve this by:

• Driving multi-million-dollar pipeline and revenue through the strategic development and execution of highly targeted, integrated marketing campaigns across our diverse partner ecosystem.

• Shaping the strategic direction of JAPAC partner marketing, acting as a trusted advisor to senior sales executives, and translating complex business objectives into impactful, measurable marketing plans.

• Developing and executing the JAPAC Partner Marketing Plan — a comprehensive strategy encompassing both strategic and commercial marketing across JAPAC, with a focus on driving demand, achieving channel growth goals, and aligning with our regional business objectives.

• Cultivating a high-performing team by fostering a culture of innovation, creativity, and accountability that consistently delivers exceptional results.

• Optimizing significant marketing investments through a data-driven approach to ensure maximum ROI and continuous improvement across all partner marketing initiatives.

• Aligning with GEO Channel business needs, reflecting the unique requirements of our regional channel business in both short- and long-term marketing plans.

• Positioning Palo Alto Networks as the Partner of Choice by building strong, mutually beneficial relationships with our valued partners.

• Ensuring seamless collaboration and brand consistency across regional teams, amplifying our message and market presence through key alliances with cloud service providers (CSPs), global systems integrators (GSIs), traditional distributors, and ISVs.

• Leveraging Account-Based Marketing approaches to maximize the impact of strategic partner marketing plans and drive targeted outcomes.

• Leading the commercial hub team to partner with channel and sales leadership on the overall commercial segment strategy, focus, approach, and expected marketing outcomes specific to your region.

• Building an AI-first GTM operation for maximum productivity, cost efficiency and scale. Share best practice and AI smarts with the marketing functions within our partner businesses so benefit from the value of our AI operations.

Your Experience

• 12+ years of demonstrated success leading marketing organizations within the technology sector — managing direct teams, key stakeholders, senior leaders, event marketing, partners/vendors, and cross-functional functions.

• Proven ability to generate new and innovative approaches, challenge the status quo, and continuously look for ways to elevate performance and impact.

• Demonstrated success in acting as a business partner to partner sales executives and leading change in times of ambiguity.
  Deep and broad knowledge, along with strong relationships, within the technology partner and ecosystem landscape.

• Strong experience in inclusive communication, ensuring diverse voices are heard, valued, and empowered.

• Proven record of consistently delivering on expectations and achieving results.

• Ability to see and communicate the big picture in an inspiring way, identifying opportunities and threats through deep business insight and comprehensive trend analysis.

• Track record of striving for excellence, both personally and across teams you have led.

• Strong planning, organizational, scheduling, and budgeting skills with a focus on key business priorities.

• Solid understanding of funnel metrics and the actions needed to continuously improve conversion rates at every stage, ultimately increasing marketing-sourced pipeline and bookings.

• Demonstrated ability to develop people — coaching individuals to enhance current performance and preparing them for future roles.

• Strong goal-setting and performance management skills — setting clear, business-aligned objectives and measuring performance rigorously.

• Experience with generative AI tools is highly desirable — leveraging AI to create, iterate, and optimize marketing content; enable hyper-personalization at scale through customer data insights; and automate workflows by integrating generative AI into existing marketing processes.

• Proven track record of recognizing and rewarding excellence through meaningful KPIs.

• Bachelor’s or Master’s degree in Business, Marketing, or Technology preferred.
  Experience in sales or partner sales is a plus.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the Regional Campaign and AI Marketing Transformation Manager, you will redefine how marketing campaigns are planned and executed across JAPAC by combining traditional campaign marketing expertise with an AI-first mindset. You will be responsible for creating and operationalizing AI-driven workflows that enhance speed, scale, and personalization — while infusing human creativity and regional expertise.

Sitting within the JAPAC Centre of Excellence, you will partner with global campaign teams, and JAPAC stakeholders across field marketing, ABM/CXO programs, customer advocacy, industry marketing, and volume marketing to translate global campaigns into JAPAC-ready initiatives. This includes ensuring campaigns are always-on, scalable, and localized for country-specific languages and cultural nuances.

Your Impact

• Campaign Strategy & Execution

  • Partner with global and JAPAC stakeholders to translate packaged programs into regionalized, AI-enhanced campaigns that drive awareness, adoption, cross-sell, and upsell.

  • Build always-on campaign frameworks that integrate human creativity with AI-driven automation, ensuring speed, scale, and relevance.

• AI-Enabled Marketing Workflows

  • Design and implement AI workflows for content generation, localization, campaign orchestration, and reporting.

  • Drive AI adoption across campaign processes — from data enrichment, persona insights, and customer journey mapping to asset creation and sales enablement.

• Localization & Relevance

  • Ensure global content and campaigns are adapted for JAPAC markets, including translation into local languages and cultural tailoring, supported by AI translation tools + human review.

• Strategic Stakeholder Engagement / Cross-Functional Collaboration

  • Work closely with field teams, ABM/CXO, industry, customer advocacy, and volume marketing to align campaigns to JAPAC priorities.

  • Partner with BDR/inside sales to ensure leads are of the right quality, dispositioned in time, and supported with AI-enriched insights and talking points.

  • Partner with technical solution teams, business value services, customer success, global campaign and product marketing, and local sales leaders to ensure alignment from strategy to execution.

• Measurement & Optimization

  • Establish goals and metrics, leveraging AI-powered analytics for pipeline attribution, content performance, and engagement trends.

  • Create a continuous feedback loop, using AI to surface insights, while human judgment guides pivots and improvements.

Your Experience

• 8–10 years’ experience leading demand generation and campaign marketing for enterprise software and/or SaaS.

• AI-first mind set with demonstrated ability to blend AI with human creativity.

• Hands-on expertise in AI marketing tools (e.g., ChatGPT, Jasper, Demandbase, Agentforce, Adobe Experience Platform, or others) to scale content, campaign execution, and analytics.

• Strong knowledge of Salesforce, Marketo (or similar marketing automation platforms), with experience in multi-channel execution.

• Proven ability to translate global campaigns into regional execution, including localization for language markets.

• Analytical mindset with a track record of measuring campaign impact and tying results to revenue.

• Self-starter who thrives in fast-paced environments and is comfortable experimenting with new tools and workflows.

• Strong communication, storytelling, and collaboration skills to partner with sales, marketing, and cross-functional stakeholders.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• As a Strategic Account Director, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer
• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• Create clear goals and complete accurate forecasting through developing a detailed territory plan
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Travel as necessary within your territory, and to company-wide meetings

Your Experience

• Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
• Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
• Technical aptitude for understanding how technology products and solutions solve business problems
• Identifies problems, reviews data, determines the root causes, and provides scalable solutions
• Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers
• Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process
• Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes
• Excellent time management skills, and work with high levels of autonomy and self-direction

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Lead and oversee all post-sales technical service delivery in JAPAC ensuring consistent and high-quality execution for Palo Alto Networks’ Cloud and Cortex Products

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes

• Support Area Leaders to engage with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews, and resolution of escalated issues

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/ coaching, and performance management in line with the defined capability requirements for the team

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings

  • Achieve global target service margin ratios through delivery efficiency and cost control

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners

  • Collaborate with the Business Value Services (BVS) team to co-design and evolve services that fit the specific needs of the Japan market

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement

• Drive continuous improvement across the delivery of Cloud & Cortex Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality and scale

• Drive standardized delivery practices, proactive risk mitigation, and data-driven decisions across Areas to improve service health

• Foster a culture of continuous learning, agility, and innovation to respond to the JAPAC regions fast-changing customer and business environment

• Represent JAPAC region at a global level, sharing customer insights, local challenges, and opportunities for regional impact

• Ensure smooth execution of global and theatre-level GCS programs in JAPAC, while tailoring implementation to local needs

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment

• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines

• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT

• Direct experience engaging with executive-level customers in Japan

• Background in cybersecurity or enterprise IT preferred

• Bachelor’s degree in a STEM field or Master’s degree or MBA preferred or equivalent military experience required

• Willingness to travel up to 20–30% within JAPAC and occasionally globally

• Deep expertise in the field of Cloud, End Point, SOAR, and SIEM technology, ideally with exposure to Palo Alto Networks Products, as well as exposure to Security Operations Centres (SOC)

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Lead and oversee all post-sales technical service delivery in JAPAC ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes

• Support Area Leaders to engage with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews, and resolution of escalated issues

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/ coaching, and performance management in line with the defined capability requirements for the team

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings

  • Achieve global target service margin ratios through delivery efficiency and cost control

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners

  • Collaborate with the Business Value Services (BVS) team to co-design and evolve services that fit the specific needs of the Japan market

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality and scale

• Drive standardized delivery practices, proactive risk mitigation, and data-driven decisions across Areas to improve service health

• Foster a culture of continuous learning, agility, and innovation to respond to the JAPAC regions fast-changing customer and business environment

• Represent JAPAC region at a global level, sharing customer insights, local challenges, and opportunities for regional impact

• Ensure smooth execution of global and theatre-level GCS programs in JAPAC, while tailoring implementation to local needs

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment

• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines

• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT

• Direct experience engaging with executive-level customers in Japan

• Background in cybersecurity or enterprise IT preferred

• Bachelor’s degree in a STEM field or Master’s degree or MBA preferred or equivalent military experience required

• Willingness to travel up to 20–30% within JAPAC and occasionally globally

• Deep expertise in the field of Network Security, ideally with exposure to Palo Alto Networks Products

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This Strategic Alliances role will develop the full 360 degree Managed Security Service Provider (SP) partner led growth from leveraging partner teams and reach, especially for Managed Services. Reporting to the JAPAC Strategic Alliances Director, you will center your role on developing and growing partner led opportunities with MSSP partners who actively drive revenue for their business in Managed Security Services.

You will build the Go-to-Market (GTM) Plan for MSSP across the JAPAC Theatre as follows:

* Focus Regional Managed Security Service Providers (among the 6 geographic Areas of JAPAC Theatre)

• Executive & Business Unit Structures
• Unique Differentiator/s for each MSSP
• Service Offerings that Embed PANW Platforms

* Execute & Enhance the GTM Plan

• Execute Joint Planning with Focus Partners with Executive Support
• Oversee Joint Service Offering Development
• Clarify or Develop Unique Market Messaging & Positioning
• Encourage Joint Sales, Presales, Channel Teams and Delivery Enablement
• Collaborate with Marketing for Demand Generation Campaigns

Your Impact

• Grow MSSP partner-led transactions - New Customer Acquisitions
• Embed PANW solutions into MSSP partners service offerings
• Business development with partners involvement to help activate them on PANW offerings
• Build a strong business network within the JAPAC and Areas’ channels organizations - It is your responsibility to continue to nurture and grow your network
• Engaging with key stakeholders (PANW Area and Channel leadership, Channel Business Managers, Distributor Business Managers) to build and execute on a your MSSP channel plan
• As part of the overall JAPAC theater plan, activate Focus Regional MSSP partners who prioritise Cybersecurity in their Managed AI, Network, Cloud or SOC go-to-market strategy
• Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations
• Work well in a team environment to ensure partner and customer satisfaction
• Design compelling value propositions that inspire MSSP to promote our solutions
• Work with select partners and help them build a services catalog around our Platform offerings
• Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment
• Lead regular business performance and relationship reviews with senior management and various stakeholders
• Build and maintain activity of performance reports and activity dashboards

Your Experience

• 15+ years of relevant experience in partner sales, account management, or business development
• Experience working with Regional MSSPs, Systems Integrators, or emerging SP partners
• Business relationships with Managed Security Service Providers across JAPAC would be an advantage
• Understanding of Alliances channel operating models
• Experience in cybersecurity would be an advantage
• Knowledge of sales, marketing, and solution development
• Experience in an overlay or solutions specialist role
• Experience in solution development with cross functional technologies or complimentary vendors
• Experience working with Service Providers and their partner ecosystem
• Understanding of Alliance operating models
• Knowledge of sales, marketing, and solution development
• Demonstrate strong initiative and ability to think creatively with excellent presentation, written, and overall communication skills
• Consistent track record of leading complex sales situations through negotiation and conflict resolution

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Targeting & Insights -Analyze renewal data, purchase history, CRM opportunities, and product lifecycle stages to identify high propensity accounts for upsell or refresh
• Collaborate with Sales Ops and Marketing to align sales plays and targeting strategy
• Provide account-level insights to Field Sales and Partners to support engagement
• Program Execution & Metrics - Develop and manage inspection metrics and KPIs to measure program success
• Partner with Sales Leadership to track and drive execution of assigned targets
• Deliver timely dashboards and reporting in collaboration with Sales Operations
• Subscription Utilization & Adoption - Analyze customer usage of purchased subscriptions to identify adoption trends and risks
• Surface low-usage or non-adopting accounts to Sales and Pre-Sales teams for follow-up
• Support the development of customer health metrics to enhance renewals forecasting

Your Experience

• 4+ years of experience in sales or data analytics, commercial strategy, or sales operations
• Strong Excel skills (e.g. Power Query, PowerPivot, Excel Dynamic Array, Python for Excel), PowerBI, SQL and Python for automation and modeling are a strong plus
• Familiarity with Salesforce CRM and working with large customer/account datasets
• Excellent communication and presentation skills with the ability to translate data into action
• Experience working cross-functionally with Sales, Marketing, and Operations teams
• Prior exposure to subscription business models or tech/SaaS environments is a plus
• Proactive, structured, and outcome-oriented
• Proficiency in Mandarin is a plus to support collaboration with Mandarin- speaking stakeholders across the JAPAC region

All your information will be kept confidential according to EEO guidelines.