Account Director Public Sector jobs at Palo Alto in Singapore, Singapore

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• As a Strategic Account Director, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer
• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• Create clear goals and complete accurate forecasting through developing a detailed territory plan
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
• Travel as necessary within your territory, and to company-wide meetings

Your Experience

• Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
• Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
• Technical aptitude for understanding how technology products and solutions solve business problems
• Identifies problems, reviews data, determines the root causes, and provides scalable solutions
• Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers
• Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process
• Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes
• Excellent time management skills, and work with high levels of autonomy and self-direction

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Lead and oversee all post-sales technical service delivery in JAPAC ensuring consistent and high-quality execution for Palo Alto Networks’ Cloud and Cortex Products

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes

• Support Area Leaders to engage with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews, and resolution of escalated issues

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/ coaching, and performance management in line with the defined capability requirements for the team

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings

  • Achieve global target service margin ratios through delivery efficiency and cost control

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners

  • Collaborate with the Business Value Services (BVS) team to co-design and evolve services that fit the specific needs of the Japan market

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement

• Drive continuous improvement across the delivery of Cloud & Cortex Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality and scale

• Drive standardized delivery practices, proactive risk mitigation, and data-driven decisions across Areas to improve service health

• Foster a culture of continuous learning, agility, and innovation to respond to the JAPAC regions fast-changing customer and business environment

• Represent JAPAC region at a global level, sharing customer insights, local challenges, and opportunities for regional impact

• Ensure smooth execution of global and theatre-level GCS programs in JAPAC, while tailoring implementation to local needs

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment

• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines

• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT

• Direct experience engaging with executive-level customers in Japan

• Background in cybersecurity or enterprise IT preferred

• Bachelor’s degree in a STEM field or Master’s degree or MBA preferred or equivalent military experience required

• Willingness to travel up to 20–30% within JAPAC and occasionally globally

• Deep expertise in the field of Cloud, End Point, SOAR, and SIEM technology, ideally with exposure to Palo Alto Networks Products, as well as exposure to Security Operations Centres (SOC)

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Lead and oversee all post-sales technical service delivery in JAPAC ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes

• Support Area Leaders to engage with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews, and resolution of escalated issues

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/ coaching, and performance management in line with the defined capability requirements for the team

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings

  • Achieve global target service margin ratios through delivery efficiency and cost control

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners

  • Collaborate with the Business Value Services (BVS) team to co-design and evolve services that fit the specific needs of the Japan market

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality and scale

• Drive standardized delivery practices, proactive risk mitigation, and data-driven decisions across Areas to improve service health

• Foster a culture of continuous learning, agility, and innovation to respond to the JAPAC regions fast-changing customer and business environment

• Represent JAPAC region at a global level, sharing customer insights, local challenges, and opportunities for regional impact

• Ensure smooth execution of global and theatre-level GCS programs in JAPAC, while tailoring implementation to local needs

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment

• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines

• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT

• Direct experience engaging with executive-level customers in Japan

• Background in cybersecurity or enterprise IT preferred

• Bachelor’s degree in a STEM field or Master’s degree or MBA preferred or equivalent military experience required

• Willingness to travel up to 20–30% within JAPAC and occasionally globally

• Deep expertise in the field of Network Security, ideally with exposure to Palo Alto Networks Products

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

As the Director of Renewal Sales and Enterprise Agreement Sales for the JAPAC region, you will lead a critical function focused on protecting and growing recurring revenue through customer renewals. Your leadership will ensure our customers continue to receive unmatched cybersecurity protection, while optimizing customer lifetime value. You will play a key role in delivering world-class experiences for our
customers across a diverse and fast-growing region.

In this role, you will manage and scale a high-performing team, working in lockstep with Sales, Customer Success, Channel Partners, and Finance to ensure seamless, on-time, and value-driven renewals of our hardware and software, cloud, and subscription offerings.

This role will be responsible for overseeing both tactical execution and strategic programs that directly contribute to incremental and recurring revenue growth, enterprise customer success and deal velocity. It requires strong sales experience, commercial acumen, operational expertise, and cross-functional collaboration skills.

You will lead a diverse team of individuals in renewals sales, enterprise strategic deal engagement, sales support and program management - focused on both strategic impact and operational excellence.

Your Impact

• Lead and manage the JAPAC Renewal Sales to drive high retention rates, minimize churn, and maximize expansion opportunities during the renewal cycle
• Own forecasting, pipeline health, and attainment of regional renewal revenue goals across all product lines including subscriptions, software, and support
• Develop scalable approaches for renewal management, balancing direct and partner-led motion based on customer segmentation
• Build and lead a renewals shared services team to operationalize renewal processes, tools and performance metrics to drive operational efficiency and customer satisfaction through accurate quoting, clean data, scalable processes, and strong governance across all transaction types.
• Leverage renewals intelligence and behavioral analytics to identify growth opportunities, improve retention, boost conversion rates, and drive data-informed sales accountability.
• Drive Enterprise Agreement (EA) adoption by aligning commercial structures with customer investment strategies, delivering value through strategic deal modeling and continuous sales motion improvement.
• Provide strategic insights and feedback to inform product packaging, pricing, and go-to-market improvements
• Be the strategic partner to regional sales leadership to support growth, opportunity management, and long-term customer value.
• Develop trusted relationships with key customers and distributors and drive complex commercial negotiations.
• Collaborate cross-functionally with Sales, Customer Success, Channel, Finance and Product teams to create cohesive customer engagement and renewal strategies
• Partner with Global Renewals leadership to operationalize renewal processes, tools, and performance metrics tailored for the JAPAC market
• Own and drive operational KPIs and service level expectations to support field productivity and customer retention.
• Lead and mentor a diverse, regionally distributed team of renewal professionals; build talent and succession plans

Your Experience

• 10+ years in Sales, Renewals, Operations, or Channel roles, preferably in SaaS or subscription-based businesses.
• Proven ability to lead cross-functional teams and drive complex, high-value sales and renewal motions.
• Strong strategic thinking paired with operational execution and commercial acumen.
• Skilled in stakeholder management, executive communication, and navigating cross-cultural, global environments.
• Demonstrated ability to lead multi-disciplinary teams supporting complex, high-value sales motions, shared services, or regional operations.
• Deep understanding of SaaS business models, enterprise sales cycles, and data-driven decision-making.
• Highly adaptable and comfortable with ambiguity in a fast-changing growth company environment
• Proficient in tools such as Salesforce, CPQ platforms, Excel, and BI tools (Tableau, Power BI, etc.) is a plus.

Leadership Attributes:

• Performance-Focused – Results-driven with a powerful sense of accountability for KPIs and quotas.
• Customer-Obsessed – Keeps internal and external customer needs at the core of every decision.
• Empowering Leader – Builds inclusive teams, develops talent, and fosters high performance.
• Strategic Partner – Proactively supports the field and guides decision-making with data and insight.
• Collaborative Leader: Operates effectively across functional and regional boundaries.
• Operationally Excellent – Process-oriented with strong attention to detail and scalability.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• You will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• Create clear goals and complete accurate forecasting through developing a detailed territory plan
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services

Your Experience

• Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
• Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques to local state accounts in Singapore's Public Sector field
• Technical aptitude for understanding how technology products and solutions solve business problems
• Identifies problems, reviews data, determines the root causes, and provides scalable solutions
• Cultivate relationships with our channel partners to bring a channel-centric go-to-market approach to our customers
• Demonstrates in-depth knowledge of the full sales cycle and the ability to follow a structured sales process
• Ability to take a holistic approach to problem-solving by understanding the bigger picture, and considering complex interrelationships and outcomes
• Excellent time management skills, and work with high levels of autonomy and self-direction

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Ensure that all sales quota and management objectives are met

• Ability to accurately forecast and drive a committed number on a weekly, monthly, and quarterly basis

• Provide detailed forecast and feedback to leadership on behalf of your team

• Motivate and manage leaders to drive pipeline development and revenues through sales efforts leveraging the partner network

• Clearly understand all product offerings, subscription and renewal licensing models

• Collaborate with Area VP/ District Sales Manager to identify strategies to achieve sales goals and uncover new, high value opportunities

• Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction

• Manage the overall day to day operations of the renewals organization

• Coaching and development of subordinates

• Supervise and close on large deals through to completion

• Development of metrics and reporting, by gathering the needs of management and delivering useful reports

• Coordinate, direct and monitor the outbound efforts of assigned Renewals teams by tracking and reporting weekly activities.

• Provide accurate, ongoing reporting through the continuous update and maintenance of necessary reports in Salesforce.com

• Manage and develop new processes

Your Experience

• 5-10 years experience in renewals for for hardware and SaaS /sales

• Experience with channel /partner sales model

• Proven to consistently achieve sales goals through your leadership

• Proven ability to learn new technology quickly, as well as adapt to changing needs

• Experience in hiring, developing and retaining talent

• Excellent communication skills; the ability to build cross-functional relationships

• Experience in driving change and transformation

• Strong organizational and analytical skills; the ability to work on many projects concurrently

• Excellent Google Suite and Salesforce.com skills

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• You will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• Create clear goals and complete accurate forecasting through developing a detailed territory plan
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services

Your Experience

• Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
• Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques to local state accounts in Singapore's Public Sector field
• Technical aptitude for understanding how technology products and solutions solve business problems
• Identifies problems, reviews data, determines the root causes, and provides scalable solutions
• Cultivate relationships with our channel partners to bring a channel-centric go-to-market approach to our customers
• Demonstrates in-depth knowledge of the full sales cycle and the ability to follow a structured sales process
• Ability to take a holistic approach to problem-solving by understanding the bigger picture, and considering complex interrelationships and outcomes
• Excellent time management skills, and work with high levels of autonomy and self-direction

All your information will be kept confidential according to EEO guidelines.

All your information will be kept confidential according to EEO guidelines.