Jobs at Palo Alto in Singapore

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact:

• Assist in development of internal infrastructure design for research, development, and testing focused on offensive security.

• Conducts periodic scans of networks to find and detect vulnerabilities.

• Performs client penetration testing to find any vulnerabilities or weaknesses that might be exploited by a malicious party, using open-source, custom, and commercial testing tools.

• Ability to assist in scoping engagements by clearly articulating various penetration approaches and methodologies to audiences ranging from highly technical to executive personnel.

• Report generation that clearly communicates testing and assessment details, results, and remediation recommendations to clients.

• Develop scripts, tools, and methodologies to automate and streamline internal processes and engagements.

• Conducts IT application testing, cybersecurity tool and systems analysis, system and network administration, and systems engineering support for the sustainment of information technology systems. (mobile application testing, penetration testing, application, security, and hardware testing).

• Conduct threat hunting and/or compromise assessment engagements to identify active or dormant indicators of compromise (IoCs) using Crypsis and Palo Alto Networks’ threat hunting tools (and/or client owned hunting instrumentation where applicable).

• Assist Crypsis Leadership in the development of security standards and best practices for the organization and recommend security enhancements as needed.

• Able to conduct cyber risk assessments using frameworks or standards like NIST CSF, ISO 27001/2, PCI, CIS Top 20, CMMC, or other industry measurement tools.

• Conduct cloud penetration testing engagements to assess specific workloads (i.e., AWS, GCP, Azure, containers, or other PaaS and SaaS instances) for vulnerabilities and subsequently attempt to exploit identified weakness after receiving permission from client stakeholders.

• Provide recommendations to clients on specific security measures to monitor and protect sensitive data and systems from infiltration and cyber-attacks including response and recovery of a data security breach.

• Ability to perform travel requirements as needed to meet business demands

Your Experience

• 4+ years of professional experience with risk assessment tools, technologies, and methods focused on Information Assurance, Information Systems/Network Security, Infrastructure Design, and Vulnerabilities Assessments.

• Demonstrate a deep understanding of how malicious software works (i.e.-malware, trojans, rootkits, etc.)

• Ability to modify known and/or craft custom exploits manually without dependence on consumer tools such as Metasploit.

• Strong knowledge of tools and techniques used to conduct network, wireless, and web application penetration testing.

• Familiarity with web application penetration testing and code auditing to find security gaps and vulnerabilities.

• Knowledge and experience in conducting cyber risk assessments using industry standards.

• Experience with penetration testing, administering, and troubleshooting major flavors of Linux, Windows, and major cloud IaaS, PaaS, and SaaS providers (i.e., AWS, GCP, and Azure).

• Experience with scripting and editing existing code and programming using one or more of the following: Perl, Python, ruby, bash, C/C++, C#, or Java.

• Experience with security assessment tools, including Nessus, OpenVAS, MobSF. Metasploit, Burp Suite Pro, Cobalt Strike, Bloodhound, and Empire.

• Knowledge of application, database, and web server design and implementation.

• Knowledge of network vulnerability assessments, web and cloud application security testing, network penetration testing, red teaming, security operations, or 'hunt'.

• Knowledge of open security testing standards and projects, including OWASP & MITRE ATT&CK.

• Ability to read and use the results of mobile code, malicious code, and anti-virus software.

• Knowledge of computer forensic tools, technologies, and methods.

• Identified ability to grow into a valuable contributor to the practice and, specifically -

  • have an external presence via public speaking, conferences, and/or publications

  • have credibility, executive presence, and gravitas

  • be able to have a meaningful and rapid delivery contribution

  • have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products

  • be collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team

• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent years of professional experience to meet job requirements and expectations.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We are looking for a proven first-line sales leader with great energy, leadership, and initiative to drive team performance and revenue growth for our sales team. This role will entail:

• Deeply understanding your customers’ needs by doing the research to develop insight into their priorities
• Bring support to your team by participating in and leading prospect meetings
• Deep dive into weekly territory pipeline and forecasting activities to coach direct reports on strategies to drive closure
• Actively engage in territory planning and development, relationship development and opportunity to drive revenue by supporting and assisting your team in closing opportunities
• Lead a high-performance sales culture that delivers results in bookings, sales development, and forecast accuracy while simultaneously mentoring and developing your team
• In-depth technical knowledge of our portfolio with the ability to take a holistic approach to help solve our customers' problems
• Drive and oversee team selling opportunities
• Holds team and self accountable to achieve challenging goals while maintaining a forward-thinking approach when faced with setbacks
• Ability to communicate with leaders at all levels, including C-suite and establishes open and trusting relationships
• Successfully influences others through change management
• Development of a winning team, including recruiting, hiring and training while upholding our core values.

Qualifications

• Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
• Experience with channel and partner sales models
• Proven leader with the ability to create high performing teams in a rapidly growing sales environment.
• Year over year track record of successful sales pipeline management and results
• Highly driven individual with an execution focus and a strong sense of urgency with an entrepreneurial mindset.
• Track record of consistently delivering revenue numbers and goals while maintaining a focus on team development and growth.
• Capable of successfully managing significant client escalations and issues
• Excellent at influencing others, both externally and internally; ability to communicate effectively and build consensus across various functional groups to achieve goals.
• You're a leader and you know that to get the best results, you also have to be a great team player, building excellent rapport and collaboration with cross-functional teams.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Recruit and hire new Solutions Consultants into the territory, hiring the best talent in the industry
• Responsible for training, mentoring, and reviewing employees on your team, keeping them engaged and successful in their careers
• Support field Solutions Consultant team in complex evaluations, problem-solving and challenging customer environments
• Leads and coaches team on successful technical validation efforts based on best practices to ensure technical win in assigned opportunities.
• Define, create and monitor individual development plans for your team
• Works closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions.
• Provide effective technical leadership in customer interactions to include sharing security trends and standard methodologies employed by other customers to actively be part of the selling process
• Drive Palo Alto Networks Platformization efforts within your accounts.
• Work closely with the Domain Specialist Manager to ensure optimal use of resources and align the required resources to the projects you are handling
• Act as an escalation point to collaborate with pre-sales and post-sales teams for any issues that arise
• Build and maintain relationships with key customers to solidify reference accounts and to assist the account teams with defining plans to drive more business
• Present to customers as our expert in your area at all levels in the customer hierarchy from technician to CIO
• Discuss competitor products in the marketplace and positions ours as the best alternative
• Working with Product Management, Technical Marketing, and R&D to build requirements and product features for our large customers and provide feedback from customers
• Work with your sales counterpart (DSM) to develop a technical strategy that accelerates growth. Identify key verticals, markets, use cases, and solutions to focus on, and devise a comprehensive strategy and engagement model tailored to your region or district.

Your Experience

• 5+ years of leadership experience in a leadership role within similar space eg. technical sales team, pre-sales engineer teams.
• Experience as a Senior System Engineer/Specialist
• Industry knowledge of security product market trends and directional awareness of our roadmap and technology development efforts, knowledge of competitor offerings and products
• Knowledge of how to deliver comprehensive security solutions to Palo Alto Networks customer base
• Experience in selling, designing, implementing or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies
• Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions
• Strong communication (written and verbal) and presentation skills
• Quota driven attitude focused on client's best solution by being a trusted advisor

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Lead and oversee all post-sales technical service delivery in JAPAC ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products.

• Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes

• Support Area Leaders to engage with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews, and resolution of escalated issues

• Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/ coaching, and performance management in line with the defined capability requirements for the team

• Drive and achieve the following business and operational objectives:

  • Maintain consistently high utilization of PS consultants through optimal planning and backlog management

  • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility

  • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines

  • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings

  • Achieve global target service margin ratios through delivery efficiency and cost control

  • Build and sustain strong, strategic relationships with subcontractors and delivery partners

  • Collaborate with the Business Value Services (BVS) team to co-design and evolve services that fit the specific needs of the Japan market

  • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement

• Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality and scale

• Drive standardized delivery practices, proactive risk mitigation, and data-driven decisions across Areas to improve service health

• Foster a culture of continuous learning, agility, and innovation to respond to the JAPAC regions fast-changing customer and business environment

• Represent JAPAC region at a global level, sharing customer insights, local challenges, and opportunities for regional impact

• Ensure smooth execution of global and theatre-level GCS programs in JAPAC, while tailoring implementation to local needs

Your Experience

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment

• 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines

• Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT

• Direct experience engaging with executive-level customers in Japan

• Background in cybersecurity or enterprise IT preferred

• Bachelor’s degree in a STEM field or Master’s degree or MBA preferred or equivalent military experience required

• Willingness to travel up to 20–30% within JAPAC and occasionally globally

• Deep expertise in the field of Network Security, ideally with exposure to Palo Alto Networks Products

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

The Technical Consulting Director is a unique services role where you will be part of a collaborative team of innovators sharing their knowledge and expertise to progress the goal of securing Unit 42’s clients. You will help shape the future of Unit 42 products and services and advocate for features that will improve the client’s experience and reduce their cybersecurity risk. You will integrate client perspectives from a wide array of industries, geographies, and organizational structures.

Your Impact

• Lead red and purple team assessments, assumed breach assessments (red team engagements with a pre-deployed implant), ransomware resilience assessment (assessing susceptibly to modern ransomware threats) and social-engineering assessments.

• Deep technical expertise within three or more of the following subjects

  • Artificial intelligence,

  • Telecommunications infrastructure,

  • Cloud, Devops, and Application security,

  • Operating systems (Windows, Linux, and macOS),

  • Active directory, Entra ID Hybrid-Identity related attacks, or

  • Exploit & malware development.

• Leads service line improvements and capability development - tooling and automation and improves methodologies to streamline internal processes and engagements

• Conduct cloud penetration testing engagements to assess specific workloads (i.e., AWS, GCP, Azure, containers, or other PaaS and SaaS instances) for vulnerabilities and subsequently attempt to exploit identified weakness after receiving permission from client stakeholders

• Lead scoping and services overview conversations with clients for prospective engagements in area of expertise, presenting with credibility and authority, clearly articulating various testing approaches and methodologies to audiences ranging from highly technical to executive personnel

• Determines processes and procedures to be followed on assignments - On large and complex engagements, leads technical workstreams with guidance and oversight as required

• Leads communications with clients on engagements, including highly technical matters, ensuring client inquiries are responded to promptly

• Leads multi-staged engagements through to completion, manages engagement economics to deliver projects on time and on budget and uphold high standards of quality.

• Mentors new team members and leads by example, demonstrating technical skills and procedures during engagements - delegates tasks and provides feedback to empower team members to produce high-quality results.

• Travel as needed to meet business demands (up-to 30%, International within JAPAC)
  

Your Experience

• 12+ years of professional experience with cyber security tools, technologies, and methods focused on Red/Purple Teaming.

• Clarify understanding of how malicious software works (i.e.malware, trojans, rootkits, etc.)

• Ability to author custom exploits manually without dependence on commercial tools.

• Ability to weaponize payloads for delivery on social-engineering engagements.

• Experience with Active Directory, Entra ID, and cyber kill chain

• Experience with penetration testing, administering, and troubleshooting major flavours of Linux, Windows, and major cloud IaaS, PaaS, and SaaS providers (i.e., AWS, GCP, and Azure)

• Demonstrable experience with scripting and editing existing code and programming using one or more of the following - Powershell, C/C++, Python, Javascript, and C#.

• Demonstrable experience of threat-intelligence led red teaming frameworks such as CORIE, TLPT, and AASE

• Track record of championing innovation and improvement initiatives for your area of expertise, identifying emerging trends and technologies and developing leading solutions to address client needs

• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent years of professional experience or equivalent military experience to meet job requirements and expectations

• Holds three or more established professional industry certifications such as:

  • Offensive Security Certified Expert (OSCE)

  • Certified Red Team Leader (CRTL)

  • Offensive Security Exploitation Expert (OSEE)

  • Offensive Security Experience Professional (OSEP)

  • Offensive Security macOS Researcher (OSMR)

  • Offensive Security Certified Professional (OSCP)

  • CREST Registered Tester (CREST CRT)

  • GIAC Red Team Professional (GRTP)

  • CREST Certified Simulated Attack Specialist (CCSAS), and

  • Published CVE’s, published research, or published tooling in alignment to offensive security and red teaming.

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

• AI Transformation - Defining an AI roadmap and strategy for Global Customer Services Identification of efficiencies, process mapping and defining future projects .Build and define a roadmap across multiple stakeholders, groups . Support, Professional Services and Customer Success. Understand AI landscape to continue to educate the organization
• Strategic Alignment and Operational Cadence:Align the theater operating cadence with GCS’ overall vision and strategy
• Define and manage schedules for key meetings, ensuring focus on strategic priorities, key metrics, alignment to global programs, problem-solving and process excellence
• Performance Analysis and Reporting :Regularly analyze baseline data to identify trends, patterns, and areas for improvement, translating insights into actionable recommendations into both strategic initiatives and routine operations
• Develop and implement robust data analysis frameworks to assess team efficiency, business performance metrics and global customer services initiatives against established KPIs
• Regularly prepare and distribute reports and dashboards that provide senior stakeholders with a clear and data-driven perspective on key trends and indicators
• Feedback and Improvement: Establish a feedback loop with Support Delivery Managers and Engineers for insights into customer issues and bottlenecks
• Utilize this feedback to iteratively improve meeting structures, communication channels, and overall operational processes
• Process re-engineering and Pilot Programs : Drive the operationalization of redesigned processes, ensuring seamless integration into day-to-day activities and alignment to global policy, process, systems and tools
• Identify opportunities for pilot programs aimed at testing and implementing innovative approaches to customer success operations
• Work cross-functionally to conceptualize, launch, and evaluate pilot initiatives, leveraging data and feedback to inform broader operational strategies
• Predictive Analytics : Explore the integration of predictive analytics to anticipate customer needs and proactively address potential challenges
• Utilize data models to forecast future trends and recommend preemptive actions to enhance customer success outcomes
• Collaboration and Cross-Departmental Engagement : Foster collaboration between different departments including - Go-to-Market organization, Renewals teams and Sales Operations, ensuring representation in relevant meetings and initiatives
• Be the connective tissue for JAPAC into the other GCS theatres and Global Technical Services Operations teams
• Foster collaboration and information-sharing across global teams to drive a cohesive and unified customer success approach
• Adaptability and Flexibility : Build flexibility into operations to adapt to changing business conditions and priorities, while defining and tracking key metrics and KPIs in line with organizational goals

Preferred Qualifications

• 15+ years experience with a strong background in post-sales, field operations roles, preferably in a tech or cybersecurity environment
• Experience in AI transformation, ++ Technical Skills & hands on experience in building Agents for enterprises
• Experience in fast growth, Services and/or Technology organisations and high degree of comfort with designing, implementing and improving operational cadences, processes, tools and documentation
• Ability to develop and implement effective strategies that align with organizational goals
• Skills in streamlining operations for maximum efficiency and effectiveness
• Strong analytical abilities to assess performance metrics and identify areas for improvement
• Ability to manage multiple priorities with a focus on data, outcomes and execution
• Ability to build and maintain positive relationships in a matrixed environment both within JAPAC and global
• Excellent communication and influencing skills to enable effective collaboration across cross-functional teams and senior stakeholders
• Strong presentation skills in written documents to ensure high quality, consumable content that includes complex data - familiarity with G-suite an advantage
• Ability to adapt to changing business needs and implement innovative solutions
• A strong focus on customer satisfaction and experience in managing customer relationships
• Bachelor’s or Master’s degree in Business Administration, Operations Management, Information Technology, Cybersecurity, or a related field or equivalent military experience

All your information will be kept confidential according to EEO guidelines.

Key Responsibilities

• Manage the overall day to day renewal operations of assigned direct reports ( 8–15) and districts/ regions in the EMEA regions
• Motivate your direct reports to drive pipeline development and revenues through renewal sales efforts leveraging the partner network
• Ability to accurately forecast to leadership teams and drive a committed number on a weekly, monthly, and quarterly basis to SR Manager and VP
• Coaching and development of subordinates, bi–weekly 1 to 1's
• Supervise and assist direct reports on large deals through to completion
• Evaluate, and document, yourt direct reports based on Key Metrics and goals set by Leadership
• Monitor the outbound efforts of assigned you renewals reps by tracking and reporting weekly activities
• Collaborate with Sales Leaders to identify strategies to achieve sales goals and uncover new, high value opportunities alongside renewals
• Provide accurate, ongoing reporting through the continuous update and maintenance of necessary reports in and other tools and applications
• Provide support for renewal escalations and your assigned districts

Required Qualifications

• At least 3+ years experience in Managing diverse enterprise renewals /sales teams
• At least 3+ years experience in leading 8–15 people, in the office and remote work environments
• At least 3+ years experience in hiring, developing and retaining talent
• Proven experience with channel /partner sales models renewals/ upsells
• Proven to consistently achieve renewal/ sales team goals through your leadership
• Proven ability to learn new technology quickly, as well as adapt to changing needs
• Excellent communication skills; the ability to build cross–functional relationships
• Strong organizational and analytical skills - the ability to work on many projects concurrently
• Excellent Microsoft Excel, Google Suite and skills
• Fluent French Speaker required

All your information will be kept confidential according to EEO guidelines.