Staff Servicenow Developer jobs at Palo Alto in India, Bengaluru

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Design, implement, and maintain network security architectures and security controls.

• Develop and enforce security policies, standards, and procedures.

• Configure and manage network security devices (firewalls, IPS / IDS, etc.).

• Troubleshoot network security issues and implement solutions.

• Provide technical expertise and guidance to other IT staff.

Your Experience

• Bachelor's degree in technical, Information Technology, or a related field, or equivalent military experience required
• 10 years of experience in network security roles, with a focus on designing, implementing, and maintaining secure network infrastructures.
• Experience with security certifications (e.g., CISSP, CEH, CCIE Security) is a plus.
• Extensive experience with network security technologies (firewalls, IPS/IDS, VPNs, SASE security etc.).
• Experience with security protocols and standards (e.g., TCP/IP, DNS, DHCP, AD etc.).
• Experience with designing, deploying, configuring, maintaining and troubleshooting Palo Alto VM Series, and Physical Firewalls
• Experience designing and integrating with Panorama
• Experience designing and integrating with Prisma Access
• Working knowledge of routing ( OSPF / BGP) & switching.
• Strong understanding of network security concepts and best practices.
• Familiarity with cloud security concepts and technologies.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

The Ecosystem Renewals Manager will be responsible for shaping and scaling our renewal revenue performance through our ecosystem partners. This individual contributor role requires channel experience—ideally someone who has worked directly within a partner or distributor organization—and who understands ecosystem dynamics, partner economics, renewal programs, and the unique metrics that drive partner-led revenue motions.

You will partner across the Ecosystem team to define the future of partner-led renewals, ensuring a predictable, scalable, and customer-centric renewal experience across EMEA.

Your Impact

Strategic Partnership with Sales, Ecosystems teams, and Ecosystem Partners, to define, execute, and deliver quarterly bookings targets for Renewals with predictability and reliability.

• Working with the renewal managers and channel team you will define the Ecosystem Renewals core principles for EMEA, ensuring alignment with Sales, Channel, and Global Customer Success teams.

• Serve as a strategic partner to the Ecosystem Team driving and executing integrated renewal strategies across partner types.

• Leverage your channel background knowledge to help shape models that reflect how partners operate with the renewal portfolio including their incentives and the critical KPIs governing their success with renewals.

• Drive a culture of accountability, collaboration, and continuous improvement.

Channel-Centric Renewals Revenue Leadership

• Own partner-led renewal visibility and forecasting, ensuring accuracy and visibility across distributor, reseller, and GSI renewal motions.

• Drive the renewals motion with distribution partners and channel partners to ensure partner engagement that drives timely renewals at targeted renewal rates.
• Play an integrated part of performance reviews with distributors and key partners, using ecosystem KPIs such as renewal rates, partner attach, revenue retention, pipeline velocity, and partner lifecycle metrics.
• Identify gaps and opportunities within partner-led renewal programs and propose enhancements grounded in channel operational realities.

Operational Excellence

• Drive transformation of channel renewal processes, optimizing workflows and partner engagement through scalable governance, automation, and analytics.
  

• Ensure partner renewal operations are integrated seamlessly into internal systems (Salesforce, Clari, PRM) and aligned to our sales forecasting cadences.

• Partner with sales operations to help build, launch and utilize a dashboard visible to our ecosystem distributors whilst having a full understanding of GDPR restrictions and limitations

Partner Collaboration & Enablement

• Act as the primary renewals liaison to Channel Sales, Distribution Leaders, and Alliances stakeholders.
  

• Work closely with distributors and partners to ensure they are equipped with the right insights, tools, and training to execute high-quality renewals.
  

• Partner with Channel Enablement to design renewal-focused partner programs, certifications, rebates and competency frameworks.

• Represent Renewals in regional distribution events, channel, and ecosystem forums.



• Partner with sales operations to help build, launch and utilize a dashboard visible to our ecosystem distributors whilst having a full understanding of GDPR restrictions and limitations

Your Experience

• 3+ years of experience in channel-focused roles, ideally within a reseller, distributor, MSP, or GSI, with responsibility for partner revenue, programs, or renewals.

• Demonstrated experience in partner-led renewal management, channel forecasting, and ecosystem program execution.

• Strong understanding of distribution models, partner compensation, deal lifecycle, vendor rankings and ecosystem health metrics. Ideal candidates will have strategic relationships which are in partnership with Palo Alto Networks current ecosystem in EMEA.

• Proven ability to influence partner and distributor stakeholders and drive performance improvements within a matrix environment.

• Expertise with Salesforce, Clari, and partner or distribution management tools.

• Track record of driving growth and operational excellence in a partner-centric environment.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Designing, developing, and maintaining detection rules to protect against attacks and ensure cloud security compliance.
• Conducting research on emerging cloud services and potential misconfigurations from a security perspective.
• Investigating cloud attack techniques, tactics, and identifying detection methods and mapping them to security frameworks and compliance standards.
• Proposing and implementing security detection rules to enhance our defense mechanisms.
• Actively contributing to ongoing process enhancements in security content development, automation, and deployment practices.
• Engaging in public outreach forums to advocate for best practices and represent our company's commitment to excellence.
• Bonus - Establishing industry thought leadership by publishing insightful blogs on security research.

Your Experience

• Ideal - 5+ years of experience in the security compliance and threat research domain.
• Must have - At least 2 years of hands-on experience in public cloud security and compliance (AWS, GCP, or Azure).
• Must have - Strong command-line skills and troubleshooting experience in Linux environments.
• Highly desirable - Proficiency in Python programming and knowledge of GenAI/LLM based automations.
• Highly desirable - Familiarity with Git version control, CI/CD pipelines, bug tracking tools, etc.
• Highly desirable - Experience with BigQuery, SQL, JSON, REST APIs, Terraform, and similar technologies.

All your information will be kept confidential according to EEO guidelines.

The Team

• Cortex Bangalore team is currently managing two security platforms Prisma Cloud & Cortex Cloud
• We are responsible for managing work for both security platforms which will include working on customers feature requests , technical debt to enhance the stability and performance of the security platforms, customer issues and escalations. Stability of production environment (AWS, GCP). Ongoing releases and patches in production

Key Responsibilities

• Lead the design and implementation of significant features and components within complex backend systems and microservices for our Prisma Cloud & Cortex Cloud
• Develop and implement high-quality, resilient, and scalable backend services primarily using Go, Java and Python
• Drive technical design discussions and decisions for specific features, ensuring solutions meet with overall architectural vision
• Collaborate closely with cross-functional teams, including product management, frontend engineers, security researchers, and SRE, to define, design, and ship new features and platform enhancements
• Contribute to defining and promoting best practices for backend development, testing, and deployment within the organization, particularly for cloud-native security solutions
• Analyze and resolve complex technical challenges and production issues, ensuring the reliability and performance of Prisma Cloud & Cortex Cloud platforms
• Actively participate in code reviews, design reviews, and architectural review
• Stay up-to-date of emerging technologies and industry trends in cloud and backend development, evaluating and recommending their adoption where appropriate

Required Qualifications

• 5+ years of experience in backend software development, with a strong track record of designing and delivering scalable, distributed systems, preferably in a cloud security context
• Expertise in Java, Go and/or Python for backend development
• Strong understanding of software architecture principles, including microservices, event-driven architecture, and distributed systems patterns
• Proven experience with system design, data modeling, and API design (RESTful, gRPC).
• Experience with various database technologies (SQL and NoSQL), message queues (e.g., Kafka, RabbitMQ), and caching solutions
• Good understanding of cloud platforms (GCP, AWS, or Azure) and containerization technologies (Docker, Kubernetes), with an emphasis on security best practices within these environments.
• Excellent problem-solving, analytical, and troubleshooting skills
• Strong communication and collaboration abilities, with a knack for explaining complex technical concepts
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent practical experience

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Design, implement, and maintain cloud network architectures
• Configure and manage cloud network components
• Troubleshoot network issues and implement solutions
• Build / mature observability for cloud networks deployments
• Provide technical expertise and guidance to other IT staff

Your Experience

• Bachelor's degree in technical, Information Technology, or a related field, or equivalent military experience required
• 9 to 15years of relevant work experience
• Design and implement scalable and secure network architectures in public, private, or hybrid cloud environments
• Configure and manage virtual networks, subnets, routing tables, VPNs, NAT gateways, and firewalls.
• Deploy and manage hybrid cloud connectivity solutions such as Direct Connect, ExpressRoute, and Cloud VPN
• Work with DevOps teams to integrate networking with Infrastructure as Code (IaC) tools.
• Monitor and troubleshoot cloud network performance and availability using native tools and third-party solutions
• Implement and maintain security controls, including NACLs, Security Groups, and network segmentation strategies.
• Participate in cloud architecture reviews, DR planning, and incident response for network-related issues
• Document network designs, standards, and operational procedures.
• Stay up to date with cloud networking advancements and provide recommendations for continuous improvement

Technical Skills:

• Strong experience with one or more major cloud providers: AWS (VPC, Transit Gateway, Route 53, etc.), Azure (VNet, NSG, ExpressRoute, etc.), GCP (VPC, Cloud Interconnect, etc.)
• Familiarity with hybrid cloud networking and VPN/IPSec tunneling
• Solid understanding of TCP/IP, BGP, DNS, DHCP, NAT, and firewalls
• Experience with cloud monitoring and logging tools

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Design, implement, and maintain network security architectures and security controls.

• Develop and enforce security policies, standards, and procedures.

• Configure and manage network security devices (firewalls, IPS / IDS, etc.).

• Troubleshoot network security issues and implement solutions.

• Provide technical expertise and guidance to other IT staff.

Your Experience

• Bachelor's degree in technical, Information Technology, or a related field, or equivalent military experience required
• 5 to 10 years of experience in network security roles, with a focus on designing, implementing, and maintaining secure network infrastructures.
• Experience with security certifications (e.g., CISSP, CEH, CCIE Security) is a plus.
• Extensive experience with network security technologies (firewalls, IPS/IDS, VPNs, SASE security etc.).
• Experience with security protocols and standards (e.g., TCP/IP, DNS, DHCP, AD etc.).
• Experience with designing, deploying, configuring, maintaining and troubleshooting Palo Alto VM Series, and Physical Firewalls
• Experience designing and integrating with Panorama
• Experience designing and integrating with Prisma Access
• Working knowledge of routing ( OSPF / BGP) & switching.
• Strong understanding of network security concepts and best practices.
• Familiarity with cloud security concepts and technologies.

• Soft Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage time effectively.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!

Your Impact

Team and Individual Impact:

• Work with channel partners, distributors, and sales teams to provide quotes for maintenance and subscriptions renewals prior to contract expiration dates

• Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies

• Identify root causes of quoting issues, communicate findings to the broader renewals organization, and work with the cross functional teams to resolve

• Develop KPIs to measure the success of the business, including reporting to understand quote volumes, effectiveness of distribution quoting, etc.

• Maintain thorough and accurate installed customer base and service contract information in SAP and other applications

• Clearly understand all product offering, subscription, and renewal licensing models

• Maintain detailed notes, quotes, and relevant information on each renewal account within Salesforce.com

• Handle and manage internal credits and assets requests

• Proactively provide channel partners with upcoming renewal reports

• Serve as an escalation point to the team and distributors on issues, including those that involve delays on providing timely quotes and system issues

• Closely collaborate with our distributors, channel partners, IT and other stakeholders to proactively communicate and drive renewal quoting changes, pricing, and enablement

• Provide territory coverage support as needed for vacancies, leave of absences, etc.

• Drive and execute follow up communications with our distributors and sales teams on long tail renewals to increase on time renewal rates

Your Experience

• Related experience in renewals management, quoting, or related sales roles

• Change advocate who works well in a fast-paced, deadline driven environment

• High attention to detail and proven organization and administration skills

• Experience using SalesForce.com

• Excellent verbal and written communication skills

• 3-5 years of experience leading, coaching and developing people

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $98000 - $158,500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.