Cloud Domain Consultant jobs at Palo Alto in India, Bengaluru

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Join the fastest growing team where experience meets cutting-edge solutions
• Build and cultivate strong customer relationships, driving business growth within the region
• Partner with the core sales team to align customer strategies and engagements with Cortex and Cloud business objectives
• Take full ownership of leading strategic sales campaigns, sales forecasting, utilizing in-depth knowledge of sales cycles from initial contact through procurement
• Engage in deep technical discussions beyond standard sales presentations and pitches; while translating complex technical cybersecurity solutions into clear business value propositions for customers
• Collaborate closely with cross-functional teams, including sales engineers, to provide tailored customer-centric solutions
• Partner with Alliances to develop joint strategies, enhance customer engagement and deliver innovative solutions for existing and prospective clients
• Travel domestically as needed to meet with customers and attend key business events

Your Experience

• 5+ years of field sales experience focusing on key customer accounts and delivering value to Enterprise or Major-level accounts in the cybersecurity industry
• Extensive platform selling experience in complex sales with multiple buying centers
• Experience selling SIEM, EDR or CNAPP (DevSecOps, CloudOps) solutions is highly preferred
• Established trusted relationships with CIOs and CISOs with the ability to influence and drive strategic conversations
• Expertise in applying complex solution sales methodologies to drive results
• Experience working with channel partners and a deep understanding of a channel-centric go-to-market strategy
• Demonstrated ability to thrive in a fast-paced, high-growth startup environment while collaborating effectively with sales engineers and cross-functional teams
• Experience operating in a continuous adoption, expansion, and upsell sales motion within a matrixed sales organization is preferred
• Willingness to travel domestically as necessary to meet business needs

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $256,000/yr to $352,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.

This role may require travel to and from Palo Alto Networks, Inc. business meetings and events and requires reliable transportation to do so. If a hire chooses to drive in connection with company business, the hire for this role must maintain a valid driver’s license.

Your Career

Palo Alto Networks continues to build a world-class product management services portfolio and is looking for a Senior Product Manager for the AI Security team. This role requires a strong leader who will be responsible for the PRISMA AIRS product line. In addition to your own creativity, you will rely on interaction with customers, partners, sales, product managers, and cross-functional partners to understand requirements and needs. You will be expected to define and deliver competitive service offerings that help provide a more complete product experience for our customers. Other responsibilities include collaborating with Product Marketing, Technical Marketing Engineers to create product-related sales and marketing materials and evangelizing the services both internally and externally. Given the nature of your portfolio, your success will be highly dependent on how well you can interact with and guide cross-functional organizations within Palo Alto Networks including Product, IT, Support, Professional Services, Consulting Engineers, Customer Success, Finance, Sales, and Operations.

Your Impact

• Deeply understand how AI systems work, how they differ from traditional software and have a solid view on the AI threat landscape
• Act as a strategic advisor for cross functional teams.
• Correlate technical design patterns and bring unique and deep customer insights and competitive intelligence to eng teams to build highly differentiated products.
• Achieve desired outcomes in fast paced environments within stipulated timelines. Resilience when faced with challenges and a high bias for action to ensure the team stays on track for set goals.
• Utilize data analytics to monitor and analyze operational metrics, identifying trends, anomalies, and areas for improvements that will influence the AI security Product Roadmap
• Day-day product management of feature set and strategy of the AI Security space
• Feature prioritization and tradeoff decision making
• Support New Product Introduction processes, support Beta test process, intro and ramp up programs for new features
• Market and customer analysis, requirements development, business case collateral, product strategy, and product positioning and evangelism
• Strong customer focus with active Customer engagement and relationship development
• Provide support to other departments for owned feature set

Your Expereince

• Proven experience of 10 years in product management, preferably for AI/ML/Cybersecurity-driven products.
• Strong analytical and problem-solving skills, with a track record of using data to drive decisions
• Experience with enterprise products/platforms is required. Experience with cybersecurity and AI/ML-powered solutions for an enterprise platform is a big plus
• Drive to own full product lifecycle, designing new, innovative, and disruptive products with a customer-centric approach
• Strong Hands-on capabilities with a high interest in new technology products
• Experience working with a cross-functional, cross-geographical team
• Excellent presentation, written and verbal communication skills
• Comfortable in an agile environment of rapid iteration, facilitating collaborative work sessions with multi-disciplinary teams
• Demonstrate attention to detail and the ability to comprehend complex product requirements
• Excellent people skills, team mentality
• Demonstrable track record of success​​​​​​
• Bachelor's degree in Engineering - Advanced degree, MBA / equivalent is a plus or equivalent military experience required

You will be part of a global team working on cutting edge AI Security problem statements and bringing the most innovative solutions for our customers to manage AI risks. Palo Alto Networks offers a portfolio of services to assist you with the implementation of your AI security roadmap. Support, Consulting and Education services are available to help you get the maximum protection and value out of your investment and in a range of options designed to fit your specific requirements, regardless of size or project complexity.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Operational Leadership and Team Management:

• Guide the daily activities of a team of Technical Support Engineers, ensuring alignment with company goals and objectives. Provide the team with the necessary resources, tools, and streamlined processes for sustained performance and efficiency

• Mentor and guide engineers to enhance both technical expertise and soft skills. Facilitate regular training opportunities tailored to both technical and professional growth, setting clear team goals that align with broader organizational objectives

• Conduct annual performance reviews, providing actionable feedback and mentorship to help team members exceed expectations

Technical Oversight and Customer Engagement:

• Support engineers in solving complex customer issues, effectively prioritizing, negotiating customer priorities, and setting clear expectations for outcomes

• Proactively engage in Quarterly Business Reviews (QBRs) with customers, providing insights on support best practices and participating in business development discussions to underline the value of services offered

• Lead Post-Incident Reviews (PIRs) to identify root causes, document lessons learned, and drive process improvements

Strategic Collaboration and Accountability:

• Build and maintain strong relationships with key stakeholders across Sales, Engineering, Product, and leadership teams. Work closely with the Business Operations Manager to ensure seamless service kick-offs

• Oversee trend analysis on support cases, identifying recurring issues and collaborating with cross-functional teams to implement long-term solutions

• Be 100% accountable for the customers managed within the team, taking ownership of all pre-sales and post-sales decisions

Change and Crisis Management:

• Spearhead change initiatives, ensuring smooth transitions and high performance through effective communication and support

• Anticipate and proactively manage escalations at the case and account levels using AI-driven insights and prediction models

• Provide weekend and holiday on-call support on an as-needed basis

Leadership and Management:

• 8+ years in technical support, with at least 3 years experience in a management OR lead role in a high-touch or white-glove support environment

• Strong mentorship skills demonstrated through coaching engineers, setting ambitious goals, and driving performance improvements

• Exceptional problem-solving and crisis management skills, focusing on customer advocacy and improving service response and resolution timelines

Technical Expertise and Problem Solving:

• Expertise in handling incidents and troubleshooting in network security, cloud security, or enterprise IT environments

• Experience in Endpoint and Cloud Security industries, familiarity in Cloud services providers (AWS, Azure, GCP, Oracle, etc) and understanding of how Support engineering works in SaaS business model

Collaboration and Communication:

• Experienced in working with Sales, Product, and Engineering teams to refine support strategies and improve product supportability

• Excellent communication skills with strong executive presence, adept at managing stakeholder relationships, leading high-level customer engagements, Post-Incident Reviews (PIRs), and Quarterly Business Reviews (QBRs)

• Skilled in AI-driven analytics, ITIL frameworks, and using case management systems (e.g., Salesforce, ServiceNow, JIRA). Proficient in conducting trend analysis for proactive support

You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

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Your Impact

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Your Experience

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The Team

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All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

This role is client-facing and requires the Principal Consultant to lead and produce deliverables based on reactive services client engagements. The Principal Consultant will work directly with multiple customers and key stakeholders (Admins, C-Suite, etc) to manage incident response engagements and provide guidance on longer term remediation.

Your Impact

• Perform reactive incident response functions including but not limited to - host-based analysis functions through investigating Windows, Linux, and Mac OS X systems to identify Indicators of Compromise (IOCs)
• Examine VPN, firewall, web, database, and other log sources to identify evidence of malicious activity
• Investigate data breaches leveraging Incident Response, cyber forensic, and security orchestration technologies tools to determine source of compromises and malicious activity that occurred in client environments
• Manage incident response engagements to scope work, guide clients through forensic investigations, contain security incidents, and provide guidance on longer term remediation recommendations
• Ability to perform travel requirements as needed to meet business demands (on average less than 20%)
• Mentorship of team members in incident response and forensics best practices

Your Experience

• 8+ years of incident response or digital forensics consulting experience with a passion for cyber security
• Strong leadership skills including experience managing a team or individuals
• Experience with leading complicated engagements including scoping, interfacing with the client, and have executed on a technical front
• Proficient in enterprise-wide, mass data acquisition and analysis on the host and network level as well as solutions for cyber forensic and Incident Response scenarios
• Experience with working efficiently on the command line and creating automation for Incident Response scenarios
• Incident response consulting experience required
• Identified ability to grow into a valuable contributor to the practice and, specifically
• Have an external presence via public speaking, conferences, and/or publications
• Have credibility, executive presence, and gravitas
• Able to have a meaningful and rapid delivery contribution
• Have the potential and capacity to understand all aspects of the business and an excellent understanding of PANW products
• Collaborative and able to build relationships internally, externally, and across all PANW functions, including the sales team
• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security or related field or equivalent military experience required
• Fluency in German and English required

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Designing, developing, and maintaining detection rules to protect against attacks and ensure cloud security compliance.
• Conducting research on emerging cloud services and potential misconfigurations from a security perspective.
• Investigating cloud attack techniques, tactics, and identifying detection methods and mapping them to security frameworks and compliance standards.
• Proposing and implementing security detection rules to enhance our defense mechanisms.
• Actively contributing to ongoing process enhancements in security content development, automation, and deployment practices.
• Engaging in public outreach forums to advocate for best practices and represent our company's commitment to excellence.
• Bonus - Establishing industry thought leadership by publishing insightful blogs on security research.

Your Experience

• Ideal - 5+ years of experience in the security compliance and threat research domain.
• Must have - At least 2 years of hands-on experience in public cloud security and compliance (AWS, GCP, or Azure).
• Must have - Strong command-line skills and troubleshooting experience in Linux environments.
• Highly desirable - Proficiency in Python programming and knowledge of GenAI/LLM based automations.
• Highly desirable - Familiarity with Git version control, CI/CD pipelines, bug tracking tools, etc.
• Highly desirable - Experience with BigQuery, SQL, JSON, REST APIs, Terraform, and similar technologies.

All your information will be kept confidential according to EEO guidelines.

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Career

Prisma Access™ (formally GlobalProtect Cloud Service) provides protection straight from the cloud to make access to the cloud secure. It combines the connectivity and security you need - and delivers it everywhere you need it. Using cutting-edge public and private cloud technologies extending the next-generation security protection to all cloud services, customers on-premise remote networks and mobile users.

This role is located at our Santa Clara, CA headquarters.

Your Impact

• Design, develop and implement highly scalable software features on our next-generation security platform as part of our Prisma Access

• Work with different development and quality assurances groups to achieve the best quality

• Suggest and implement improvements to the development process

• Work with DevOps and the Technical Support teams to troubleshoot customer issues

Your Experience

• At least 6+ years of development experience

• Experience in developing services in the cloud/Kubernetes

• Experience with building data pipelines and analytics pipelines using like dataflow, pubsub, GKE

• Strong understanding of message queuing, stream processing, and highly scalable ‘big data’ data stores

• Experience with RESTful interfaces and Build Management tools (Gradle, maven)

• Experience in continuous integration and design

• Experience with Test-Driven Development

• Experience with distributed computing and object-oriented design and analysis

• Strong understanding of microservices-based deployments with the ability to design services

• Showcase your ability of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, peer review, and operations

• Familiarity with Agile (e.g., Scrum Process)

• Familiarity in Big Data technologies like Hive, Kafka, Hadoop, SQL, developing APIs

• Familiarity working with GCP or other Cloud platforms such as AWS and Azure

• High energy and the ability to work in a fast-paced environment with a can-do attitude

• Enjoys working with many different teams with strong collaboration and communications skills

• Fast learner and eager to absorb new emerging technologies

• M.S./B.S. degree in Computer Science or Electrical Engineering

We define the industry, instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found .

All your information will be kept confidential according to EEO guidelines.