Director Operations jobs at Orcaai in Israel, Tel Aviv-yafo

A TechOps Specialist at Orca AI is responsible for managing deployed systems - including the hardware, software, and networking components, and delivering excellent technical support.

What will you do?

• Provide technical support to customers worldwide and Troubleshoot complex technical issues
• Automate processes and tasks to improve efficiency and reduce the risk of errors.
• Solve networking technical issues
• Overseeing new customer installations
• Deploying SW upgrades
• Work closely with other teams, such as development, DevOps, QA, and PM, to ensure that systems are aligned with business needs and goals.
• Occasional travel to customer sites for advanced troubleshooting

In this role, you will be responsible for strategic leadership and management oversight of the professional services organization to support Orca AI’s business goals. Reporting to the COO, this is a high-visibility role that provides the development of the overall professional services plan and setting the strategic direction, and performance standards. You will develop, and manage all strategic service offerings and outcomes to drive and support the end-to-end customer experience.

Key Responsibilities

• Develop and execute a scalable strategy for Support and NOC operations, ensuring a proactive, customer-first approach.
• Lead and mentor high-performing group of support engineers, NOC specialists, and operational staff, fostering a culture of accountability, collaboration, and innovation.
• Oversee real-time monitoring, incident management, troubleshooting, and resolution to minimize downtime and maximize system performance.
• Implement and refine SLAs, KPIs, and operational processes to drive service excellence and continuous improvement.
• Establish escalation protocols and ensure rapid response times to critical incidents, partnering with Engineering and Product teams to drive root cause analysis and long-term solutions.
• Develop customer support workflows, self-service tools, and knowledge bases to improve customer experience and reduce resolution times.
• Collaborate closely with Product, Sales, and Customer Success teams to align support initiatives with business objectives and customer needs.
• Leverage data-driven insights to optimize service delivery, enhance automation, and improve operational efficiency.
• Provide regular performance reports and strategic recommendations to senior leadership.

In this strategic role, you will lead Orca AI’s expansion into the U.S. defense sector, driving growth for our cutting-edge passive optical perception suite —a system built on advanced computer vision and designed to deliver robust situational awareness across mission-critical maritime defense operations.

The Orca AI platform enables a wide range of applications, including—but not limited to—Unmanned Surface Vessel (USV) navigation, contested environment operations, Intelligence, Surveillance, and Reconnaissance (ISR), fleet protection, coastal and shoreline monitoring, port and harbor defense, and passive monitoring of strategic maritime assets. All of this is achieved , ensuring stealth, safety, and operational efficiency in GPS- or comms-denied environments.

RESPONSIBILITIES

• Own and grow Orca AI’s defense sector business , with a focus on passive computer vision-based perception across domains like USV autonomy, fleet escort, MDA, and silent surveillance.
• Expand U.S. operations and footprint by shaping R&D collaboration, programmatic investment, and adoption of Orca AI systems within U.S. military platforms and exercises.
• Build and maintain trusted relationships with defense primes, research labs (e.g., ONR, DARPA), naval warfare centers, and relevant PEOs and commands.
• Proactively lead and manage proposal development, budgeting, and capture planning for U.S. defense opportunities.
• Translate evolving defense priorities (e.g., INDOPACOM deterrence, contested logistics, unmanned systems integration) into actionable growth plans for Orca AI.
• Contribute to shaping Orca AI’s product roadmap to align with the future force design, unmanned/manned teaming, and emerging maritime operations concepts.

REQUIRED QUALIFICATIONS

• Minimum 10 years of relevant experience in defense, military operations, advanced technology programs, or defense business development.
• Deep understanding of U.S. defense procurement processes, acquisition pathways (including OTA, SBIR, and FAR-based contracts), and relevant naval or joint capability development programs.
• Proven track record of business capture and execution within the U.S. defense market, particularly in autonomy, AI, ISR, or maritime platforms.
• Prior military experience or strong background in naval operations, maritime surveillance, or defense technology innovation highly preferred.
• Network of trusted relationships across DoD, Navy, USMC, SOCOM, or Coast Guard decision-makers and influencers.
• Strong communication and presentation skills, capable of engaging with technical teams and senior government leadership alike.
• U.S. citizenship and ability to obtain and maintain a security clearance required.

Mission First Mindset

You're driven by national security and understand the critical role perception plays in enabling safe, effective, and autonomous maritime operations across the defense spectrum.

Ownership Mentality

You act like a founder. You build, lead, and scale opportunities independently—turning early-stage initiatives into long-term success stories.

Technical and Tactical Fluency

You grasp the operational needs of the modern warfighter and can translate technical systems—like multi-sensor fusion, AI-driven detection, and autonomous perception—into mission-relevant capabilities.

Strategic Thinking and Execution

You see the big picture but also know how to close. You connect the dots between emerging threats, operational needs, and Orca AI’s unique value.

We are seeking a to lead, design, build, and manage processes to support and optimize our revenue-generating functions. This role is critical in aligning sales, marketing, and customer success operations to drive efficiency, scalability, and revenue growth. You will work closely with the
VP of Sales

Sales & Revenue Enablement

• Design, build and optimize sales processes, pipeline management, and forecasting to support revenue growth.
• Work closely with the VP of Sales to implement strategies for quota attainment and performance tracking.
• Manage and enhance CRM (HubSpot/Salesforce) to improve data integrity, reporting, and automation.
• Develop and implement scalable workflows for lead management, deal progression, and renewals.

Data, Analytics & Reporting

• Own revenue-related reporting, dashboards, and insights for leadership decision-making.
• Analyze sales performance metrics (win rates, conversion rates, cycle times) to identify areas for improvement.
• Provide regular pipeline and revenue forecasting reports to sales and leadership teams.
• Monitor key SaaS metrics (ARR, retention, churn) and provide actionable recommendations.

Process & Technology Optimization

• Streamline and enhance revenue operations processes to improve efficiency and effectiveness.
• Evaluate and manage tech stack (CRM, sales engagement tools, analytics platforms) to maximize ROI.
• Ensure seamless integration between sales, marketing, and customer success platforms.

Cross-Functional Collaboration

• Align with marketing to track lead generation effectiveness and attribution models.
• Support customer success teams with data-driven insights for improving retention and expansion.
• Act as a strategic partner to finance on revenue forecasting, pricing models, and compensation structures.

At Orca AI, we are on a mission to make shipping companies rethink the way they operate and empower their crews with AI and automation for a safer and more efficient maritime industry. You will be the first Marketing Ops hire (reporting to the VP Marketing) and will have the opportunity to build this domain from ground up. You will have a lot of autonomy and opportunity to own your domain, make an impact, and drive change.

You will collaborate closely with cross-functional teams, including design, digital, and marketing; BDRs and sales; and deliver innovative global campaigns.

Responsibilities

Marketing/SalesOps (50%)

• Support our Marketing team in executing live and virtual events, with a focus on ensuring leads are routed to the right BDRs or AEs accurately and efficiently.
• Responsible for sending email campaigns and personalized nurture programs.
• Support our global sales organization with executing campaigns and events.
• Manage HS, SFDS

Insights / Data Quality Ops (50%)

• Monitor and manage our HubSpot/Salesforce sync, identifying and resolving errors and issues.
• Be a champion of data quality. Ensure data is clean and normalized, duplicates are minimized, leads and accounts behave with each other, and attribution data is populated consistently.
• Use Salesforce, and on occasion Tableau, to create ad-hoc reports and dashboards to support marketers in understanding performance.