Customer Architect jobs at Nokia in India

• Design and develop high-quality, customer-oriented technical documentation for complex optical networking products, aligning with SDLC, DDLC, and structured writing principles.
• Independently manage documentation schedules and deliverables, ensuring timely releases that align with product development timelines.
• Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information for documentation.
• Develop and maintain API documentation and integrate content into web-based publications using tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt, CorelDraw).
• Leverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles.
• Utilize defect-tracking and content management systems (e.g., Jira, Confluence) to manage content lifecycle, reviews, and updates.
• Create single-sourced, reusable content within a structured content management environment to ensure consistency and scalability.
• Continuously improve documentation quality and usability, applying expert product knowledge and adhering to corporate standards and quality benchmarks.

You have:

• 5-7 years of experience in technical documentation, preferably in the Optical Networking or Telecommunications domain.
• Proven expertise in structured writing principles, the Software Development Life Cycle (SDLC), and the Documentation Development Life Cycle (DDLC).
• Strong proficiency in XML authoring tools (e.g., Arbortext or Oxygen) and graphic tools (e.g., SnagIt, CorelDraw).
• Hands-on experience with API documentation, including integration into customer-facing technical content.
• Familiarity with Agile methodology and DevOps practices, including working knowledge of Jira and Confluence.
• Excellent written and verbal communication skills, with proven ability to independently manage documentation schedules and deliverables.

It would be nice if you also have:

• Working knowledge of basic UNIX and scripting for interacting with development/test environments.
• Experience with single-sourcing strategies and content management systems for scalable content development.
  

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

In an increasingly connected world, the pandemic has highlighted just how essential telecom networks are to keeping society running. The Network Infrastructure group is at the heart of a revolution to connectivity, pushing the boundaries to deliver more and faster network capacity to people worldwide through our ambition, innovation, and technical expertise

Join Optical Networks division, where innovation meets scale in the AI-driven data center era. With the recent acquisition of Infinera, we’ve united two industry leaders to create an optical networking powerhouse—combining cutting-edge technology with proven leadership to redefine the future of connectivity.

• Define and specify the planning tool functions based on PLM input and internal and external customer requests. This includes defining use cases, network topologies on which the planning tool operates, user interfaces, m2m interfaces, and planning tool algorithms like optimization algorithms, equipment selection rules etc.
• Understand the specifics of Nokia line systems and tailor the planning tool functions and algorithms to new revisions of line systems and new line system features.
• Work with R&D in Agile teams to implement the line system functions and deliver a product to internal and external customers

• Master’s Degree in an engineering discipline (computer science or electrical engineering with focus on fiber optics or optical physics), PhD is a plus
• Work experience of 4 years minimum on a related field
• In-depth knowledge of optical communication systems and high capacity coherent DWDM networks mandatory
• Understanding of linear and nonlinear physical impairments in fiber optical transmission systems.
• Hands-on experience in planning and optimization of optical DWDM networks. Experience with Nokia’s portfolio is a plus.
• A strong understanding of network design principles and the ability to translate business requirements into technical architectures.
• Proven ability to think strategically and analytically.
• Hands on programming using JAVA, python, MATLAB, or other, e.g. to develop proof of concepts
• Experience in R&D departments, paired with knowledge in SW development, verification and/or debugging strategies is a plus.
• Know how on microservices & cloud deployment architectures is a plus
• Excellent communication and presentation skills and ability to work in a multi-disciplinary, multi-site and multi-national team environment.
• Self-directed and highly motivated.
  

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program