Software Engineer C++ jobs at Nice in United States, Sandy

As a Software Development Engineer, a Typical Day Might Include the Following:

• Work as a member of an agile team to enhance and improve software written in Java and Python
• Design and present projects to improve current process and overall platform
• Code and test projects according to team SDLC processes and best practices
• Deliver high-quality software on time
• Attend meetings and training as required.
• Work with engineers, architects, and product management for the successful completion of project work
• Follow established department procedures, policies, and processes.
• Follow the company Code of Ethics and NICE policies and procedures at all times.

To Land This Gig You'll Need:

• An undergraduate degree in Computer Science or related major course of study
• 2+ years prior experience developing cloud-native services in a production environment
• Experience with coding languages such as Java and Python

• Experience with source control systems, build tools and frameworks (GIT, Gradle, Maven, CMake, Jenkins)
• Scripting experience (Python, Shell, Bash)
• Experience with AWS ECS, Kinesis, Dynamo DB, Redis, and others

• A strong desire to build additional experience in innovative public cloud technologies
• Demonstrated abilities as a fast learner with good problem solving and communication skills, who can work independently on engineering tasks and with others.
• Ability to solve challenging problems
• Ability to learn independently and from others
• Ability to communicate effectively in English with team members and peers abroad

Bonus Experience:

• Experience with NLP or experience with machine learning tools and techniques
• Experience with Analytics, Big Data or Business Intelligence
• Experience coding in C# or C++

Responsibilities:

• Support the design, development, and maintenance of web applications across the stack
• Participate in the full software development lifecycle, including sprint planning, implementation, testing, and deployment
• Collaborate with engineers and product team members to translate requirements into scalable features

Required Experience:

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience
• 1-2 years’ experience in software development
• Experience with HTML5, CSS, JavaScript, and TypeScript
• Experience with one or more of the following JavaScript frameworks: React, Vue.js, Svelte, or Angular
• Familiarity with backend development using C# and .NET or equivalent (e.g. Node)
• Understanding of Git and collaborative version control workflows

Bonus Experience:

• Experience with Python
• Experience integrating with a large language model (LLM) such as OpenAI via API
• Understanding of basic LLM prompt construction or MCP (Model Context Protocol) development
• Experience with AWS
• Familiarity with unit testing frameworks and basic CI/CD practices

As a Sr. Software Engineer, a Typical Day Might Include the Following:

• Work as a member of an agile team to enhance and improve software.
• Design and present projects to improve current process and overall platform.
• Code and test projects.
• Create automation to ensure quality.
• Deliver high quality, sustainable, maintainable code.
• Manage time effectively working on one or more concurrent projects.
• Attend meetings and training as required.
• Leads team or mentors other developers as needed.
• Provides critical technical capabilities to the team and evangelizes those skills to others.
• Functions as a Technical or Team Lead as needed.
• Follow established department procedures, policies, and processes.

To Land This Gig You'll Need:

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
• 5+ years experience in software development
• Well established technical problem-solving skills.
• Experience with C#, .NET, SQL
• Experience working in a CI/CD Environment
• Experience with AWS
• Excellent communication skills
• Excellent decision-making skills
• Working knowledge of unit testing
• Working knowledge of common design patterns
• Working knowledge of object oriented software design
• Team Player
• Desire to work in a fast-paced environment

Bonus Experience:

• Experience with Mongo or Dynamo DB (or equivalent DB system)
• Experience with Rest
• Experience with Jira
• Experience with automation/testing tools
• Experience with/knowledge of agile development processes
• Experience(s) as a technical or team lead or equivalent experience

How will you make an impact?

• Work tickets via a web-based ticketing system, email, voice, or chat
• When working tickets:
• Validate for correct prioritization and monitor communication to users of progress
• Fix end-user issues that can be resolved on applications
• Record and route incidents to specialist groups
• Provide resolution and recovery of incidents
• Keep clear and thorough records in the ticketing system of all actions taken
• Escalates incidents when necessary
• Troubleshoots VoIP, T1, DS3, Ethernet, OC-X, 1+ and Toll Free services
• Opens and monitors incidents created with 3rd party providers
• Pulls and analyzes logs for troubleshooting for contacts, applications, etc.
• Reads and analyzes network diagrams
• Regularly works flexible schedule and on-call services
• Effectively and professionally communicates with internal and external customers

Have you got what it takes?

• Associate degree or currently working towards a Bachelor's Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience required.
• 3-5 years work experience in a customer service field, preferably in a technical capacity
• Excellent technical, troubleshooting and analytical skills
• Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills
• Excellent communication skills – written and verbal and ability to handle all interactions with internal and external clients with professionalism
• Ability to adapt quickly to change, think on your feet, communicate positively and work proactively
• Understanding of network topology and telecommunications architecture (PBX, Carriers, VoIP)

How will you make an impact?

• Work tickets via a web-based ticketing system, email, voice, or chat
• When working tickets:
• Validate for correct prioritization and monitor communication to users of progress
• Fix end-user issues that can be resolved on applications
• Record and route incidents to specialist groups
• Provide resolution and recovery of incidents
• Keep clear and thorough records in the ticketing system of all actions taken
• Escalates incidents when necessary
• Troubleshoots VoIP, T1, DS3, Ethernet, OC-X, 1+ and Toll Free services
• Opens and monitors incidents created with 3rd party providers
• Pulls and analyzes logs for troubleshooting for contacts, applications, etc.
• Reads and analyzes network diagrams
• Regularly works flexible schedule and on-call services
• Effectively and professionally communicates with internal and external customers

Have you got what it takes?

• Associate degree or currently working towards a Bachelor's Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience required.
• 3-5 years work experience in a customer service field, preferably in a technical capacity
• Excellent technical, troubleshooting and analytical skills
• Ability to excel in a fast-paced, agile environment where critical thinking and strong problem solving skills
• Excellent communication skills – written and verbal and ability to handle all interactions with internal and external clients with professionalism
• Ability to adapt quickly to change, think on your feet, communicate positively and work proactively
• Understanding of network topology and telecommunications architecture (PBX, Carriers, VoIP)

When customers require novel, custom prompts, the Prompt Engineer works closely with Professional Services and Product Management to capture requirements, design robust solutions, develop and execute test plans, and present results to stakeholders.

• Diagnose and resolve issues with production prompts.

• Refine prompts to generative AI systems to achieve customer goals.

• Collect and present quantitative analysis on solution success.

• Collaborate with developers to implement new production monitoring tools and metrics.

• Work with architects and Product Managers to implement prompts for new features.

• Consult with Machine Learning Engineers for complex prompt challenges.

• Stay informed on advances in prompt engineering.

• BS in a technology-related field such as computer science, business intelligence/analytics, or finance.

• Three years of experience in a technology-related industry or position.

• Familiarity with best practices in prompt engineering, including differences between major LLM vendors.

• Strong collaboration skills with cross-functional teams.

• Excellent communication and presentation abilities for internal and external stakeholders.

• Experience with Python and at least one web app framework for prototyping (e.g., Streamlit or Flask).

• Basic AWS resource management, including microservice deployment.

• Experience with Docker containerization.

• Experience with both standard and AI-based testing frameworks (e.g., PyTest, DeepEval).

• Exposure to generative AI application frameworks such as LangChain, LlamaIndex, and griptape.

The Software Engineer develops tests and maintains the CX software platform. Key responsibilities include all tiers of the technology, including (but not limited to) design and development of our products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes.
As a Software Engineer, a Typical Day Might Include the Following:

• Work as a member of an agile team to enhance and improve software written in one or more of the following languages: C#, ASP.NET, GO
• Design and present projects to improve current process and overall platform.
• Code and test projects.
• Deliver high-quality software on time
• Attend meetings and training as required.
• Work with system analysis and product management for the successful completion of a project.

To Land This Gig You'll Need:

• Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
• 3+ years experience in software development
• Experience in the following software languages: C#, Golang, Java
• Experience with the Microsoft Suite (.NET Framework, Visual Studio)
• Excellent communication skills
• Excellent problem-solving skills
• Working knowledge of unit testing
• Working knowledge of user stories or use cases
• Team Player
• Desire to work in a fast-paced environment

Bonus Experience:

• Experience developing with SQL Server or equivalent
• Experience with TFS and Git/Bitbucket
• AWS Experience
• Experience with/knowledge of agile development process
• Test automation experience