Jobs at Nice in United States, Richardson

***This role does not support H1B/I140/TN/OPT-EAD work visas***

This engineer will primarily focus on the development of server- side component design, development, testing and implementation. Experience with client-side development is a plus. This engineer will work in agile development environment and follow the agile processes and practices.

Responsibilities

• Design and develop quality, proficient and well documented technical solutions that satisfy business requirements and meets corporate architectural standards.
• Develop solid unit, integration, and automation tests according to organizational standards.
• Assist in troubleshooting and maintenance of existing software applications; identify and implement additional improvements when warranted; work with external stakeholders as needed.
• Develop technical models / design for assigned components.
• Contribute to and drive technological and architectural decisions.
• Participate in reviewing design and code for other team members.
• Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
• Contributes to the advancement and improvement of Agile practices within the organization.

Experience / Requirements

• Minimum 5 years of Java web application development experience.
• Expertise in server-side development using Hibernate, Spring, Web Services (REST) in Java including server-side testing using JUnit, Mockito/Easymock.
• Experience in Web application development using Angular, HTML5, CSSs, JQuery, Javascript, Spring MVC. and in Unit, E2E testing with Cucumber, Selenium, Playwright a huge plus.
• Experience with AI-assisted development tools (GitHub Copilot, ChatGPT, Claude, or similar) and ability to effectively integrate generative AI into the software development lifecycle for code generation, debugging, and optimization.
• Good to have experience in "Vibe Coding" methodologies - rapid prototyping, iterative development, and creative problem-solving approaches that leverage AI assistance to accelerate development velocity.
• Proven track record of driving technical innovation within development teams, including evaluation and adoption of emerging technologies, process improvements, and mentoring others on cutting-edge development practices.
• Experience with AWS is a plus.
• Demonstrated experience with multi-tier web application development.
• Hands on experience with Continuous Integration and Test-Driven Development.
• Experience with JBoss or Tomcat.
• Prior experience with MAVEN and Jenkins is a plus.
• Good knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement).
• Excellent communication skills.

Personal attributes

• Excellent interpersonal skills.
• Self-motivated & flexible.
• Demonstrates resilience and adaptability when working within organizational constraints, legacy systems, or established processes that cannot be immediately changed.
• Shows ability to find creative solutions and deliver value within existing limitations while building consensus for future improvements.
• Superior analytical and problem-solving abilities.
• Maintains positive attitude and constructive approach when faced with bureaucratic processes, technical debt, or resistance to change.
• Leads, collaborates, and coordinates with others to ensure significant results.
• Detail oriented with excellent organization skills.

Minimum requirement of bachelor’s degree in computer science or engineering or related subject.

How will you make an impact?

• Understand the client contract in detail to ensure it is correctly fulfilled and issues are avoided.
• Identify journeys that will achieve the contract volumes, ensuring that the journeys provide. value to the client and leverage Proactive AI Agent’s capabilities and differentiators.
• Maintain a strategic client success plan, building on their business drivers.
• Construct business cases for all journeys to guide objectives and prioritization.
• Co-ordinate all activities, enquiries and escalations with the client.
• Clearly document and communicate technical configuration requirements.
• Delivery of high quality technical and process architecture.
• Help customers understand and adopt relevant CE features and functionality.
• Identify and communicate growth opportunities.
• Monitor and effectively communicate metrics, performance and value.
• Deliver quarterly business reviews internally and to clients.
• Provide technical, customer experience, security and project delivery guidance.
• Develop operational client stakeholder relationships, becoming a partner and trusted advisor.
• Maintain effective relationships with pre-sales, professional services, and technology teams.
• Partner with the Account Executive.

Have you got what it takes?

• Bachelor's degree in a related technology field. MBA Preferred
• Project delivery experience in an IT or customer-facing environment
• Process mapping and creating business requirements.
• Strong commercial awareness
• Numerate and able to conduct data analysis using Excel or other common tool
• Relationship management experience
• Great verbal and written communication skills
• Experience working in/with large corporates, navigating/managing processes

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Individual Contributor

Responsibilities

• Design and develop quality, proficient and well documented technical solutions that satisfy business requirements and meets corporate architectural standards.
• Develop solid unit, integration, and automation tests according to organizational standards.
• Assist in troubleshooting and maintenance of existing software applications; identify and implement additional improvements when warranted; work with external stakeholders as needed.
• Develop technical models / design for assigned components.
• Contribute to and drive technological and architectural decisions.
• Participate in reviewing design and code for other team members.
• Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
• Contributes to the advancement and improvement of Agile practices within the organization.

Experience / Requirements

• Minimum 12 years of Java web application development experience.
• Must have expertise in server-side development using Hibernate, Spring, Web Services (REST) in Java including server-side testing using JUnit, Mockito/Easymock.
• Must have Experience in Web application development using any of Angular, HTML5, CSSs, JQuery, Javascript or Spring MVC.
• Experience in Unit, E2E testing with Cucumber, Playwright, Selenium a huge plus.
• Experience with AI-assisted development tools (GitHub Copilot, ChatGPT, Claude, or similar) and ability to effectively integrate generative AI into the software development lifecycle for code generation, debugging, and optimization.
• Good to have experience in "Vibe Coding" methodologies - rapid prototyping, iterative development, and creative problem-solving approaches that leverage AI assistance to accelerate development velocity.
• Proven track record of driving technical innovation within development teams, including evaluation and adoption of emerging technologies, process improvements, and mentoring others on cutting-edge development practices.
• Experience with AWS is a plus.
• Demonstrated experience with multi-tier web application development.
• Good to have hands on experience with Continuous Integration and Test-Driven Development.
• Good to have experience with JBoss or Tomcat.
• Prior experience with MAVEN and Jenkins is a plus.
• Good knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement).
• Excellent communication skills.

Personal attributes

• Excellent interpersonal skills.
• Self-motivated.
• Influences others to achieve professional advancement.
• Demonstrates resilience and adaptability when working within organizational constraints, legacy systems, or established processes that cannot be immediately changed.
• Shows ability to find creative solutions and deliver value within existing limitations while building consensus for future improvements.
• Superior analytical and problem-solving abilities.
• Maintains positive attitude and constructive approach when faced with bureaucratic processes, technical debt, or resistance to change.
• Leads, collaborates, and coordinates with others to ensure significant results.
• Proactively seeks for improvements within and across complex domains.
• Detail oriented with excellent organization skills.

Minimum requirement of bachelor’s degree in computer science or engineering or related subject.

How will you make an impact?

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.
• Coordinate and lead all sales activities to achieve business goals.
• Ensure the proposed sales and solutions capitalize on NICE Actimize strengths and can be implemented successfully.
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.
• Develop and maintain high-level relations with ‘C’levels
• Create and maintain a high-level presence and a network of relationships to facilitate sales. Initiate, support, develop and monitor purchasing agreements between NICE Actimize and the customer.

Have you got what it takes?

• Minimum BS or BA degree, preferably in business, finance accounting, or computer science
• 3+ years’ experience selling Software solutions to the financial services industry.
• High profile salesperson with excellent communication and presentations skills
• Proven successful ability to sell $1M Enterprise software/business solutions.
• Ability to develop relationships with the ‘C’ level business users to sell based on business value.
• Ability to interface with Sales Engineers and IT users to understand high-level technical requirements.
• Experience selling Fraud, Anti-Money Laundering, or Brokerage Compliance Solutions a plus.
• Global vision, creativity, and long-term planning ability required.

This engineer will primarily focus on the development of server- side component design, development, testing and implementation. Experience with client-side development is a plus. This engineer will work in agile development environment and follow the agile processes and practices.

Responsibilities

• Design and develop quality, proficient and well documented technical solutions that satisfy business requirements and meets corporate architectural standards.
• Develop solid unit, integration, and automation tests according to organizational standards.
• Assist in troubleshooting and maintenance of existing software applications; identify and implement additional improvements when warranted; work with external stakeholders as needed.
• Develop technical models / design for assigned components.
• Contribute to and drive technological and architectural decisions.
• Participate in reviewing design and code for other team members.
• Gets team to a high performing level by recognizing areas of strength and improvement and employing appropriate coaching and development techniques.
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
• Contributes to the advancement and improvement of Agile practices within the organization.

Experience / Requirements

• Minimum 8 years of Java web application development experience.
• Expertise in server-side development using Hibernate, Spring, Web Services (REST) in Java including server-side testing using JUnit, Mockito/Easymock.
• Experience in Web application development using Angular, HTML5, CSSs, JQuery, Javascript, Spring MVC. and in Unit, E2E testing with Cucumber, Selenium, Playwright a huge plus.
• Experience with AWS is a plus.
• Demonstrated experience with multi-tier web application development.
• Hands on experience with Continuous Integration and Test-Driven Development.
• Experience with JBoss or Tomcat.
• Prior experience with MAVEN and Jenkins is a plus.
• Good knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement).
• Excellent communication skills.

Personal attributes

• Excellent interpersonal skills.
• Self-motivated.
• Influences others to achieve professional advancement.
• Superior analytical and problem-solving abilities.
• Leads, collaborates, and coordinates with others to ensure significant results.
• Proactively seeks for improvements within and across complex domains.
• Detail oriented with excellent organization skills.

Undergraduate degree in Computer Science or Engineering or related subject.

CXone Expert is an agile engineering organization, and QA is fully automated. We release new versions of our platform every week through our CI/CD pipeline. Our application infrastructure runs on AWS and is almost entirely containerized orchestrated by Kubernetes.

We need a Sr. DevOps Engineer to round out our Site Reliability / DevOps team. This person will be the go-to person for research and development of architectural changes from the infrastructure up. We have our AWS, CloudFormation, Kubernetes, and Linux experts on the team already, and need someone to partner with them to design and build improvements to our platform to help us scale reliably as we expand our customer base over the coming years. Another important part of this role is helping other engineers on the team design and implement software that scales well and is highly reliable. You will get your hands dirty and refactor existing system / application code yourself (this is a hands-on role).

Responsibilities:

• Infrastructure as Code (IaC) :
  • Collaborate with development teams to design, implement, and maintain infrastructure using tools like Terraform, or CloudFormation.
  • Automate provisioning, configuration, and scaling of cloud resources.
• Monitoring and Incident Response :
  • Set up monitoring and alerting systems (e.g., Datadog, OpenTelemetry, NewRelic, Prometheus) to track service-level indicators (SLIs) and respond to incidents promptly.
  • Participate in on-call rotations, diagnosing and resolving production issues.
• Capacity Planning and Performance Optimization :
  • Analyze system performance, identify bottlenecks, and optimize resource utilization.
  • Work closely with developers to improve application performance.
• Reliability Engineering :
  • Define and track service-level objectives (SLOs) and error budgets.
  • Implement chaos engineering practices (e.g., game days, fault injection) to validate system resilience.
• Continuous Integration and Deployment (CI/CD) :
  • Enhance CI/CD pipelines, ensuring smooth and reliable software releases.
  • Implement blue-green deployments, canary releases, and feature flags.
• Security and Compliance :
  • Collaborate with security teams to ensure compliance with industry standards (e.g., CIS, NIST, SOC, ISO).
  • Implement security best practices, including access controls, encryption, and vulnerability scanning.
• Documentation and Knowledge Sharing :
  • Document infrastructure, processes, and incident response procedures.
  • Share knowledge with team members through internal workshops or presentations.

Requirements:

• Education : Bachelor’s degree in computer science, software engineering, or a related field. Master’s degree preferred.
• Experience :
  • Minimum of 5 years in DevOps or SRE roles.
  • Proficiency in cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).
• Programming and Scripting :
  • Strong scripting skills (Python, Bash, or similar).
  • Familiarity with Git and version control.
• Collaboration and Communication :
  • Excellent teamwork and communication skills.
  • Ability to work across cross-functional teams.
• Problem-Solving and Analytical Skills :
  • Proven ability to troubleshoot complex issues and optimize system performance.
• Certifications (optional):
  • AWS Certified DevOps Engineer, Google Professional DevOps Engineer, or similar.

Major Functions/Responsibility

• The Program Manager collaborates with Product Management to disseminate market requirements and concepts into actionable work items for Architects, Software Engineers, and Quality Assurance Engineers.
• Execute the product vision through the software development lifecycle to ensure program goals are met.
• Interface with teams throughout company to drive, plan, and implement software objectives.
• Work closely with Product Management to break down product backlog items and disseminate them into technical requirements.
• Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget.
• Perform the scrum master role for multiple teams.
• Identify resource conflicts, influence and facilitate course corrections to fulfill key project milestones.
• Provide timely project status updates, risks and issues to all stakeholders.
• Coordinate Release Management to schedule, communicate and drive releases onto each environment.
• Give clear and timely direction for product and project questions.
• Coordinate with Product Management for product launches and technical documentation.
• Be an expert with respect to the product line and usability.
• Create and communicate visual layouts and proof-of-concepts.
• Good understanding of competitive landscape.
• Maintain and share deep understanding of the product from the end-user perspective.
• Research available technologies and capabilities in order to drive the most effective product solutions.
• Participate in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability.
• Occasional travel for client-site visits or industry tradeshows.
• May also manage other program or project managers.
• Occasional staff selection, coaching, goals, performance, and evaluations.
• Share job knowledge, skills and ideas with other employees.
• Follow the company Code of Ethics and inContact policies and procedures at all times.
• Communicate in an effective and professional way with customers in and outside of inContact.

Required Education, Experience and Job Related Skills:

• Bachelors or Masters Degree in Computer Science, Information Technology or related field or equivalent work experience required. Technical or industry certifications are preferred in addition to the required education/experience.
• 10+ years of project leadership in a cross-functional environment
• 10+ years hands-on experience working in a key software development lifecycle role
• 10+ year of demonstrated success defining and launching products
• 10+ years of demonstrated experience writing software specifications
• Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master
• Demonstrated progressive work experience in a lead role
• Proactive, responsive and committed to removing roadblocks to fulfill timelines
• Strategic thinker, consensus builder
• Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
• Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts
• Experience working with and influencing cross-functional teams without formal authority
• Strong technical background with experience in communications, telephony, hosted-solutions, or contact center related fields
• Strong organizational skills and ability to manage multiple simultaneous projects in a changing and fast paced environment
• Excellent facilitation, interviewing, and presentation skills
• Excellent written and verbal communications skills

Experience Preferred:

• Product Management experience using formal techniques and principles
• Experience working with graphical user experience and user interface design
• Experience working with object-oriented software development, web services, web development or other similar technical products
• Understanding of standard engineering processes and software development methodologies
• Experience with user acceptance testing, regression testing, integration testing.
• PMI, PMP, Certified Scrum Practioner, Certified Scrum Master certifications