Voice Operations Engineer jobs at Nice in Philippines, Manila
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Manage tickets through various channels including web-based ticketing system, email, voice, and chat. Ensure proper assignment and completion of all tickets. Utilize standard text templates for case completion and validate...
Supports NICE Engage, covering access, recording, and playback processes, along with troubleshooting. Proficient in system configuration, user setup, and administration. Experienced in PBX integration (Cisco, Avaya) and ACD/Skills, CTI integration,...
Automate tasks securely using Python, CloudFormation, Terraform, and other IaC tools. Document processes and procedures for new automation initiatives. Manage IAM for cloud access, ensuring groups, accounts, roles, and permissions...
Manage the marketing technology stack, including vendor and contract management, user onboarding, and data flow setup. Lead the integration process and strategy for the tech stack, promoting the benefits of...
Providing ad-hoc analytical and operational support as the sales operations require. Determine data quality and accuracy by reviewing closed deals and pipelines. Prepare and resolve quote-related queries to streamline sales...
Analyze database logs and configure alerts for monitoring. Perform SQL Server backup and restore tasks. Deploy databases and configure features for optimal performance. Administer databases, including updates, troubleshooting, and implementing...
Work primarily during customers' core business hours, utilizing phone, chat, email, and screen sharing for customer interaction, with occasional extended hours for critical concerns. Ensure customer satisfaction, retention, and reference-ability...
Manage tickets through various channels including web-based ticketing system, email, voice, and chat. Ensure proper assignment and completion of all tickets. Utilize standard text templates for case completion and validate...
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Voice Operations Engineer opportunities at Nice in Philippines, Manila. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.