Team Lead Customer Service Engineer / Technical Support jobs at Nice in Philippines, Manila
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Provide Tier 1 and Tier 2 support for 3CX-hosted voice systems. Create and manage user extensions, voicemail, call groups, and forwarding rules. Assist users with setup and troubleshooting of the...
Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NICE products and services. Foster Strategic Relationships: Build strong, collaborative relationships...
Minimum of 5 years in contact center workforce role. Master’s degree any direction OR Bachelor level with relevant direction (mathematics, statistics, economics, informatics). Knowledge about COPC is preferred. LEAN 6sigma...
Drive Client Success: Become a trusted advisor for key clients, resolving complex technical challenges and ensuring their success with NiCE products and services. Foster Strategic Relationships: Build strong, collaborative relationships...
Technical Implementation:Configure, program, and develop NICE solutions, including AI, NLU, ACD, IVR, ASR, and CRM integrations.Lead the design and development of multiple AI and bot applications, ensuring alignment with customer...
Lead the Field Readiness program and its related activities: field requirements and feature impact, documentation, training and operational tools readiness, certification, manage in-house Alpha site, close monitoring and reporting of...
Provide advanced Level 2/3 technical support for software, hardware, or network-related issues. Troubleshoot complex incidents using tools, logs, remote diagnostics, and escalation procedures. Knowledge of Active Directory Users and Computers....
Provide Tier 1 and Tier 2 support for 3CX-hosted voice systems. Create and manage user extensions, voicemail, call groups, and forwarding rules. Assist users with setup and troubleshooting of the...
Find your dream job in the high tech industry with Expoint. With our platform you can easily search for Team Lead Customer Service Engineer / Technical Support opportunities at Nice in Philippines, Manila. Whether you're seeking a new challenge or looking to work with a specific organization in a specific role, Expoint makes it easy to find your perfect job match. Connect with top companies in your desired area and advance your career in the high tech field. Sign up today and take the next step in your career journey with Expoint.